[DanVint]

Thanks for taking time and for the advices. The issue is happening after level 1 and also after level 2 charging. Normally the message would pop up every minute until I park the car for more than 15 min (shutdown timer). There are no other issues, aircon works fine. The workshop could not determine the root cause, Jaguar is so far silent about the issue. In the “bad” state of the car I tried to accelerate, break to see if it would trigger the message (loose contact), but there seemed to be no correlation between the breaking/acceleration and the time when the message shows up. I will do some experiments based on your suggestions and report back. Thanks again

 

[DanVint]

Yup same here. Drive around the block, away it goes. Software bug #243.

I have a couple of random software bugs that I learned to live with. Like turning off and on the car in a brief time will cause a fault and disable blind spot assist. Automatic wipers can only increase the speed of the wiper, but never decrease. I also had to replace a charging module right after the warranty expired, and that was expensive fun. Luckily, Jaguar picked up some of the expenses. This high voltage error is worrying, since I have not seen this before, and now it happened two times in two weeks. On the fun part, it is a very ironic error message, saying High voltage fault and ok to drive. It sounds like a doctor saying you have cardiac issues, but you will be fine.

 

[DanVint]

After several weeks, Jag has no idea what is wrong with the car. The car is out of warranty, so I'm left with lots of questions marks. Ironically, I guess if it stops it will just become scrap metal.

 

[DanVint]

Some updates on the car. The Jaguar service scheduled a remote diagnostic session with Jaguar engineers to diagnose the issue. In the last moment, the engineer called to cancel the session and they didn't know when they would get time to check it. I had to pick up the car and keep driving as it is.

I'm out of options. Some lesson learnt, once you are out of warranty with Jaguar, you are on your own with a piece of proprietary tech. Drive it until it stops one day. I love the car, but it is my first and last Jag.
It is a serious design fault, that they implement error messages without proper diagnostics or a way to identify the problems.

 

[DanVint]

I had the car in the Jaguar workshop for over a month and spent about 1500 EUR paying for diagnostics. No results. I tried to find a different Jaguar workshop, but they told me that it is unlikely they can fix it, since the issue requires Jaguar engineers to get involved and Jaguar reduced the allocated of staff supporting the I-Pace. They can't do anything more for me. None of the diagnostic software or tooling available for the official workshop is suitable for diagnosing the problem - I was told. The unfortunate conclusion after months trying to solve this problem: I drive it until it stops.

 

[DanVint]

Update on the issue:

The workshop found the problem. It is an isolation/wiring issue. Repair cost estimated around 7000EUR, out of warranty.

One of the batter cells failed too, it will take about 3
months to fix it. The service tried to limit the charge level to 70%, but the charging system stopped working after the change. The car is grounded.

Selling the car and going back to ICE. I gave it a 4 years shot, and it is not the electric revolution I was promised.
Jaguar knows there is an issue with the wires, but won’t be recall the cars.

 

[DanVint]

After 5 months in the service, Jaguar finally found the issue of the isolation fault. It is a 125K DKK (16,750 EUR) repair on car with 60k km.
They also replaced one of the battery cells under warranty in 10k EUR covered by Jaguar.

 

[DanVint]

Yeah, see the repair bill posted.