Just chiming in here. In the 9 months I have owned my ipace, I calculated that the total number of days the cat has been in the shop to be 137 days- not including this most recent visit (car is in the shop as I type). This is about 4.5 months of the 9 months of ownership.

The last visit was to replace module 16 and (a month later) this recent visit is to replace module 26. Thank goodness I’m still under warranty but I am concerned what happens once the warranty expires?
Going to try and get my money back and will likely go to Porsche- non ev as I have heard from friends they have had issues as well.

I guess the technology is too new for it to be dependable

 

Thew new Tacan and new Macan are based in 2nd generation platforms, so hopefully they learned from the Tacan and are getting better. The battery issue is a disaster and has happened for just about all car manufacturers that use LG batteries.

 

If you keep having modules failing they will keep replacing.

 

Charged to 100% 2 days ago and unfortunately got the dreaded traction battery fault again. This was about the 5th time I fully charged since my first module replacement 2 months ago. Charging limited to 72% now.

 

This is an issue that will only avalanche across the I Pace world. The confidence in this vehicle is dwindling. Each press of the start button is nerve-racking, as one can only hope they don't see one of the dreaded battery related error message's resulting in tow service and months at the shop awaiting parts. What is the difference between a trade in and a buy out (assuming Jaguar will approve.) Each are insultingly low, with each going to be roughly the same - 20K or so.

 

I am coming up on my car being in the shop for 4 weeks now, either waiting on a battery or battery sealant at anther dealership 150 miles away. No one has been able to clarify what battery part I am getting. Watching the app determined that they moved my car into the shop a week after it arrived at the shop via a tow truck from my dealer. They have removed my traction battery. This started by me taking my car into my dealer for 5 small items to replace or repair. An email from Jaguar reported it would be a while before my parts arrived. Why would they have torn apart my Jag without having the parts and leaving me without a car. I am wondering if this whole thing was just to get me out of my running car, so they could gain a brownie point with the Federal recall results.

 

I may not be remembering this right, but I seem to recall when they replaced my second module, the battery box failed a pressure test so they needed to replace the seal (and the top cover if I recall). They did not know this would be needed until after they repaired the pack and tried to reassemble it.

 

My service writer said the wait time on the seals was almost as bad as for the battery modules. He ordered both immediately when the car was diagnosed. I've been driving the wth 72% max charge since March. That sucks, but it's better than the car sitting at the dealer waiting for a new seal.

 

I have had my Traction Battery alarm in since Oct. 2023.

 

Just got my car back today, just shy of six months. Module 15 was bad and they replaced it.
Strange thing is they gave me a defender loaner and I kind of miss it.

 

Also, JLR customer service was completely unhelpful—I was being very gracious with them and they were just cold. I filed a lawsuit to complete the buyback. We’ll see how that turns out.

 

Long time reader on the forum first time poster. Was checking in if anyone had success with a buyback. 2019 HSE here. I have owned it for two years and it's been in the shop for one of thoes years (about 340 days) with very short stints of 'ownership' between. First failure was 12v battery, over a month in the shop, then traction failure, they replaced one module, took about 5 months, then software and a few weeks until failure came up again, few more months. Then a slew of random things like charge port, leaking windshield, suspension, another month and a half with no loaner. I got it back on a Friday and Monday it left me stranded with what they are calling a pawl motor and a few other things they are being coy about, that was first week in May and they are still working on it. Curious what they all replaced this time. Now the main warranty has run out besides battery so I'm terrified when the day comes to take it home. I tried to get jlr to buy it back but they said keep the car but here is 4k off a new or cpo. The dealer won't trade it in at any price so not sure what good that does me. Hard to sell a broken car at the dealership. I asked to buy a warranty with the 4k and they said no. I'm not finding anyone posting about a successful buy back? Since everything but the body is new am I good to go or should I loose my butt and sell? Sorry for the rant and thanks for reading.

 

Might want to hire a lawyer, but since you bought a used car, and since the warranty has passed, things will be difficult I would expect. It also probably depends on the laws of your state.

 

The Buyback Thread

Several members had their cars bought back by JLR. Would you all mind sharing your experiences (succinctly)? Let's please hold back with posts that describe current negotiations so that this thread only has actual buybacks. [Edit: don't hold back, just make it informative like McRat below] Key...

www.i-paceforum.com

 

Those appear to have been lemons. The buybacks we’re talking about are in lieu of waiting for a battery replacement under H484.

 

My I Pace is in the Jag service for 7 full months now. Last months they dropped me a message demanding that I will wave the right to complain.

 

Oh wow.... As a potential ipace buyer (next June when Ioniq 5 lease runs out) I am concerned over what year to get to avoid these LG battery models (or is that possible?) any advice on what MY ti go for/avoid?

Please point me to other chat if this has already been covered.

Thanks

 

Oh wow.... As a potential ipace buyer (next June when Ioniq 5 lease runs out) I am concerned over what year to get to avoid these LG battery models (or is that possible?) any advice on what MY ti go for/avoid?

Please point me to other chat if this has already been covered.

Thanks

I would avoid this car altogether. 10 month in service and Jaguar has no spare parts (inverter).

 

Pardon our interruption...

 

Yes of course there is an inverter. I even contacted the Jaguar service in an another country and they have an inverter in stock. The answer I got from the workshop, that if I don't like their timeline I should take the car somewhere else.

 

Not ideal I now but £240 used in case you can find someone to fit it? Better than waiting 10 months ?

 

That's a real shame...

 

F*ckers!!!

What do you expect a dealer to say?

If you don't like the service a company provides, then take your business elsewhere. I'm fairly certain no dealership deliberately slows down repair work just to annoy customers.

 

I am worried about going for a 2nd hand ipace to replace my Ioniq 5 when the lease is up in a few months. I love the ipace but all these problems really make me worried. Looking at Polestar 2 as an alternative.... Not as nice though ..

 

I was so happy with the car, while it was running. But honest recommendation from a stranger, don't buy it, and thank me later. Jaguar has zero respect to their customers once you paid for the car.

 

Just got back my car after 16 months

 

Did Jaguar pay for your rental car for 16 months? What was the reason given for 16 month wait time on your car repair?

 

No rental. After 4 months they claimed that they didn't actually know I wanted to repair the car. After they finally fixed it, since the car was parked outside, one more battery cell failed and some more isolation faults showed up (water got into the electric system). I owned the car for 4 years and from that the car was in repair for total ~2 years. I have insisted to get the replaced parts. Some of the cables been just wrapped into electric islation tape, which gave in over the years and let the water in into the 400V system. It is a Tesla level DYI car - the factory just used what was at hand. I can post some pictures.

 

I feel for you and your frustrations. So sorry.

 

After reading this (and other posts about shocking service and costs) i bought a 3rd party driver plan (warrantywise, £1500) to cover the 4 years we have the 2nd hand car on lease (£18k/62k miles, HSE). I'm hoping i dont have any of these issues or, if i do, the warranty kicks in!

From week one however I've already discovered the leaky windscreen wiper fluid tank so it will have to go on to get that fixed at some point. First claim! I'll choose the dealership carefully and insist on a loaner.

Minor issue for me. Other than that i absolutely love the car!

 

Are there no consumer protections in Denmark? What?

 

16 months? This has to be a new low for Jaguar service.

 

How about picking up a new 2024 model which I am contemplating? Would it have all the issues resolved? There would be warranty backup in case. But I am worried abt the delay in parts. Would the dealers provide a loaner ?