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Discussion Starter #1 (Edited)
Several members had their cars bought back by JLR. Would you all mind sharing your experiences (succinctly)? Let's please hold back with posts that describe current negotiations so that this thread only has actual buybacks. [Edit: don't hold back, just make it informative like McRat below]

Key info includes:

1. Reason for buyback (lemon or other reason)
2. If it was a lemon, what triggered the lemon law (e.g., too many days in service, etc)?
3. If it was a lemon, what was the nature of the defect that led to lemonization?
4. What was the experience with JLR?
5. EDIT: Do Not Post The Buyback Terms, or you'll be violating the terms of the settlement.
6. Did you walk away from JLR and/or the I-Pace or did you get another I-Pace or JLR vehicle?
 

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1. Traction Battery Fault, 2 drive failures while operating, several failures that had no apparent effect.
2. More than 90 days in service dept total, under 18k mi, under 18m ownership, safety related.
3. Inability to fix the problem in 5 visits, first at 1,067 mi, last at 16,208 mi.
4. Expect delays. First contact with JLR North America took ~month to get a specialist start the buyback review, and it will be a few more weeks from this point.
5. A third point of contact will be assigned after they agree to a buyback. First is a screener who assigns Process Specialist a few weeks later. Then Process. Then Consumer Affairs Spec will be assigned.
6. I love the I-Pace, but with unknown service infrastructure, I will buy another brand.

I will update this in a second post. Today is when they decided buyback. Yes I know it's breaking the posting guidelines, but I'm using this thread as a marker as to how long the buyback takes once JLR makes that decision. AFAIK, car was never fixed after towing it in Nov 12.

"Good Morning Mr. X,

I have completed my review of your case. We will be repurchasing your vehicle.
A specialist from our consumer affairs department will be assigned to your case moving forward. They will contact you directly in twelve to fifteen business days. They will provide further details about the process moving forward. The vehicle will remain in your ownership until you are instructed otherwise by your consumer affairs specialist.

Kind regards

James X
Process Specialist
Customer Relationship Center"
 

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I too had a buyback with just over 3,000 miles. At final count I had 17 different issues from minor to a major problem where the vehicle would not charge. It was at the dealer for over 30 days a couple of different times. My buy back experience was a little different. Once the battery charging issue was resolved I experienced another issue where the vehicle would no longer register that amount of charge. My dealer was the first to say is there another vehicle on the lot that you would like? I ended up with a vehicle that had more options then my original. My dealer worked with Corporate directly and I didn’t have to talk to anybody else. The process was very smooth and took only 7 days. All and all if it had to happen I couldn’t have been more satisfied with the process and end result.
 

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I too had a buyback with just over 3,000 miles. At final count I had 17 different issues from minor to a major problem where the vehicle would not charge. It was at the dealer for over 30 days a couple of different times. My buy back experience was a little different. Once the battery charging issue was resolved I experienced another issue where the vehicle would no longer register that amount of charge. My dealer was the first to say is there another vehicle on the lot that you would like? I ended up with a vehicle that had more options then my original. My dealer worked with Corporate directly and I didn’t have to talk to anybody else. The process was very smooth and took only 7 days. All and all if it had to happen I couldn’t have been more satisfied with the process and end result.
did you get another I-Pace?
 

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Yes, Fully loaded HSE. Originally had the First Edition. I unfortunately no longer own the second I-Pace. Started to see the same issues... (not the major charging one). Moved on to another EV brand. I-Pace has so much potential and I have no doubt JLR will figure it out.
 

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Yes, Fully loaded HSE. Originally had the First Edition. I unfortunately no longer own the second I-Pace. Started to see the same issues... (not the major charging one). Moved on to another EV brand. I-Pace has so much potential and I have no doubt JLR will figure it out.
You are the second owner I know that swapped a bad I-Pace for another I-Pace only to then sell the 2nd car. I cringe at the thought of your depreciation loss in less than a year!
 

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I cringe at the thought of all of our depreciation costs wish issues like this and discounts at the dealer...
 

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Discussion Starter #8
Received notice today that they will buy mine back

1. CA lemon law
2. >80 days at the dealer from Sept to Dec 2019. Purchased Jan 2019, 7500 miles now
3. Battery capacity had dropped to ~45kWh over the summer; dealer "fixed" battery, capacity still 10% lower than spec
4. I sent emails to the first two contacts and made repeated phone calls when they wouldn't respond.

I don't know the terms yet, will update this post when I get "contact from a consumer affairs agent in 2-3 weeks regarding next steps"
 

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Received notice today that they will buy mine back

1. CA lemon law
2. >80 days at the dealer from Sept to Dec 2019. Purchased Jan 2019, 7500 miles now
3. Battery capacity had dropped to ~45kWh over the summer; dealer "fixed" battery, capacity still 10% lower than spec
4. I sent emails to the first two contacts and made repeated phone calls when they wouldn't respond.

I don't know the terms yet, will update this post when I get "contact from a consumer affairs agent in 2-3 weeks regarding next steps"

Are you going to replace with another I-Pace?
 

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My problems with the I-Pace so far: I had leased my car in November 2018. 15600 mile so far.

Service log:

February 20th to 22nd 2019: malfunctioning regenerative braking, ASPC, drive mode controls

April 30th to May 10th 2019: Malfunctioning air conditioning (AC) due to a coolant leak which was not fixed. Also the car stalled multiple times, for close to an hour each time. The car’s display showed the following error message.
“Restricted performance - drive with caution”

August 9th to 27th 2019: Malfunctioning air conditioning (AC) due to persistent coolant leakage. Recurrence of earlier mentioned problem of the car stalling multiple times, for close to an hour each time.
The car’s display showed the following error message.
“Restricted performance - drive with caution”

December 10th 2019 to current: significant loss of range due to battery damage. The car has been at the dealer for more than a month. I have had regular communications with JLRNA regarding buyback. Waiting to hear their final decision.

I have initiated lemon proceedings as well.

Will keep you posted.
 

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Are you going to replace with another I-Pace?
Yes. Best car on the market [img= class=inlineimg]https://www.i-paceforum.com/forum/images/I-PaceForum/smilies/tango_face_grin.png[/img]

Ok folks I know there are some more of us who had a buyback, please post!
Right answer, good man
 

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1. Lemon (Dec 2018 manufactured FE, purchase Sep 2019).
2. Total days in service met my state's lemon law standard.
3. Two instances of non-functional center console screens, suspension issue, persistent audio quality issues.
4. I had a terrible one-time experience with a JLR phone rep. From then on, my dealer's Service Manager handled everything. I could not be more thrilled at how the dealer handled the situation.
5. Pay off of loan balance and refund of my down payment (I didn't press for refund of the 1 payment I made to-date).
6. Purchased Audi e-tron.
 

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I noticed the TOWAL's are reading this thread. That is, Tesla Owner's Without A Life, and it's getting them hot and horny.
One questioned my statement that I still love the I-Pace. It's been one of the best driving years, and my favorite car of all time. It's a very tough act to follow.
I went and tested the latest Model S and Model 3, and it made me miss my Big Kitty even more. It's a really tough decision how to proceed after that. I came home and discussed getting another I-Pace with my wife, that the Teslas weren't that good as driver's cars, and she put it this way: "Knowing what you know now, would you have driven me to Utah and back?" And that makes it sting a bit less. I've never dealt with a car they could not fix before. I've read about them, but that's not the same.
 

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I noticed the TOWAL's are reading this thread. That is, Tesla Owner's Without A Life, and it's getting them hot and horny.
One questioned my statement that I still love the I-Pace. It's been one of the best driving years, and my favorite car of all time. It's a very tough act to follow.
I went and tested the latest Model S and Model 3, and it made me miss my Big Kitty even more. It's a really tough decision how to proceed after that. I came home and discussed getting another I-Pace with my wife, that the Teslas weren't that good as driver's cars, and she put it this way: "Knowing what you know now, would you have driven me to Utah and back?" And that makes it sting a bit less. I've never dealt with a car they could not fix before. I've read about them, but that's not the same.
I honestly don’t understand why you don’t stick with the I-Pace. You have always been a strong champion of the car, even dealing with the issues. Based on everything you’ve ever posted, the I-Pace will work for you 90%+ of the time if you factor in concern about a catastrophic failure (i.e. don’t use it for long trips), but you have a solid stable of other vehicles to cover that 10% that you wouldn’t trust the I-Pace to do. Plus, you know that the chances of you getting two bad cars is really remote.

Don’t dump your best car ever because it ate crackers in your bed...
 

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I noticed the TOWAL's are reading this thread. That is, Tesla Owner's Without A Life, and it's getting them hot and horny.
One questioned my statement that I still love the I-Pace. It's been one of the best driving years, and my favorite car of all time. It's a very tough act to follow.
I went and tested the latest Model S and Model 3, and it made me miss my Big Kitty even more. It's a really tough decision how to proceed after that. I came home and discussed getting another I-Pace with my wife, that the Teslas weren't that good as driver's cars, and she put it this way: "Knowing what you know now, would you have driven me to Utah and back?" And that makes it sting a bit less. I've never dealt with a car they could not fix before. I've read about them, but that's not the same.

Sorry, but a large % of Tesla owners don't have a life. They want to save the world with EVs, but only if its a Tesla and if it makes their savior wealthier. They get offended if you don't share their onion on what makes a car great.





PS Very wise woman you have on your team
 

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Don’t dump your best car ever because it ate crackers in your bed...
Sorry, I thought I posted here. Yes, my car has been bought back.. finalizing paperwork today. Will update with details if I'm able.

Dantrium, I just have to disagree. To use your analogy, it's more like it ate crackers in your bed.. then you threw out the whole bed because you couldn't clean up the crumbs. So now you have to worry about getting a new bed every time there are crumbs?

JLRNA does not fully understand their own car and individual dealerships seem not to understand it at all. I know some have pushed the "early build date" theory but my car, as an example, was NOT an early build.. yet spent 2 months in service and was bought back without being diagnosed.

I do think the car is potentially a feasible purchase as a 2nd or 3rd car for purely city duty, which is where it absolutely excels, but it's a dangerous lottery ticket as a single, daily driver vehicle.
 

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Yes. Best car on the market :grin2:

Ok folks I know there are some more of us who had a buyback, please post!
It would be very helpful to prospective I-Pace buyers, if we could get our hands on US (Global) lemon law buy backs or dealer semi-buy backs. As useful as the data coming from this forum is, it probably isn’t indicative of the broader population of I-Pace owners.
 

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Sorry, I thought I posted here. Yes, my car has been bought back.. finalizing paperwork today. Will update with details if I'm able.

Dantrium, I just have to disagree. To use your analogy, it's more like it ate crackers in your bed.. then you threw out the whole bed because you couldn't clean up the crumbs. So now you have to worry about getting a new bed every time there are crumbs?

JLRNA does not fully understand their own car and individual dealerships seem not to understand it at all. I know some have pushed the "early build date" theory but my car, as an example, was NOT an early build.. yet spent 2 months in service and was bought back without being diagnosed.

I do think the car is potentially a feasible purchase as a 2nd or 3rd car for purely city duty, which is where it absolutely excels, but it's a dangerous lottery ticket as a single, daily driver vehicle.

Why do you say as a 2nd or 3rd car?
 
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