[sciencegeek]

What state are you in and what is the lemon law, specifically?

 

[Iboughtalemon]

What state are you in and what is the lemon law, specifically?

Florida

3 attempts or 15 cumulative days.

 

[sciencegeek]

Did corporate refuse your request for a buyback, and if so on what grounds?

 

[Iboughtalemon]

They did…they refused to tell me why.

 

[Iboughtalemon]

They now want to do a dealer facilitated trade. Has anyone been through that process?

 

[Steven S]

My IPace is now at the dealer for its third repair of the traction battery fault error. This time it’s been 2.5 weeks and no ETA in sight, so I’m close to Oregon’s 30 day out of service limit, and will likely exceed it during this repair session. The vehicle was purchased from a dealer in WI.

I initiated a buyback and JLR denied it w/o explanation. I’ll reinstitute the demand when I get it back. Not sure if WI or OR law applies.

Feedback and tips are welcome. Car is 1.5 years old w/6k miles.

 

[CurtSprings2]

My IPace is now at the dealer for its third repair of the traction battery fault error. This time it’s been 2.5 weeks and no ETA in sight, so I’m close to Oregon’s 30 day out of service limit, and will likely exceed it during this repair session. The vehicle was purchased from a dealer in WI.

I initiated a buyback and JLR denied it w/o explanation. I’ll reinstitute the demand when I get it back. Not sure if WI or OR law applies.

Feedback and tips are welcome. Car is 1.5 years old w/6k miles.

I'm not sure what state law applies in your case but Colorado law, and I think most states, lemon law is for the first 12 months. I hope your situation is different.

 

[FairfieldCT]

Our car has been in the shop more than 5 months out of the first year. Jaguar denied our repurchase request and our dealership has been less than helpful.

Does anyone have some advice or a contact that could help?

My 2019 has been in the shop for eight straight months - since February, 2021! Before that, it spent over two months in the shop during the first two years. It has had two wiring harnesses installed, and process of taking the car apart and reassembling it the first time caused damage to the axles, the air conditioning and possibly the battery (from repeatedly being powered down and then back up). Jaguar Land Rover has been aware of the problems for months and refused to move on a buyback. I finally instituted a lemon law arbitration in my home state of CT. The arbitrator ordered Jaguar to repurchase the car on September 1st, and I am still waiting for payment. The matter is being referred to the Attorney General's office for compliance, while I continue to be forced to make loan payments on the car. My advice is to file a lemon law complaint and let your state help you. But be prepared to fight long and hard. There is something seriously wrong with these cars, and Jaguar is not stepping up to the plate for its customers. Maybe a class action suit is in order at this point.

 

[Iboughtalemon]

Does anyone have a contact at Jaguar that might be able to help?

 

[FairfieldCT]

Does anyone have a contact at Jaguar that might be able to help?

As someone who first requested a buyback in March of this year and received zero help from JLR, I would recommend that you not waste time and institute a lemon law proceeding ASAP. Once again, my car had been inoperable and at the dealership for repair since February, 2021. JLR gave me the run-around for months, and dragged its feet to repurchase the vehicle even after being ordered to do so by my state's Dept. of Consumer Protection. The attorney general's office had to step in to get JLR to comply. Check your state's lemon laws, and if you have a valid claim, start a proceeding. And btw, a trade was being floated as an option for me too, but they could not locate a replacement I-Pace for me. Not a good sign. I bought a Tesla Model S instead and am very happy.

 

[bruintoo]

Uh oh. I just opened a repurchase request today. I got a case number. In my instance, my air conditioning has failed to work again. This will be the fifth repair attempt. Even the service technicians at the dealer don't know what to do anymore since they have pretty much installed new HVAC components.

 

[sciencegeek]

As someone who first requested a buyback in March of this year and received zero help from JLR, I would recommend that you not waste time and institute a lemon law proceeding ASAP. Once again, my car had been inoperable and at the dealership for repair since February, 2021. JLR gave me the run-around for months, and dragged its feet to repurchase the vehicle even after being ordered to do so by my state's Dept. of Consumer Protection. The attorney general's office had to step in to get JLR to comply. Check your state's lemon laws, and if you have a valid claim, start a proceeding. And btw, a trade was being floated as an option for me too, but they could not locate a replacement I-Pace for me. Not a good sign. I bought a Tesla Model S instead and am very happy.

Arg. What a terrible story. I can't believe you had to go to such lengths!!

 

[sciencegeek]

Uh oh. I just opened a repurchase request today. I got a case number. In my instance, my air conditioning has failed to work again. This will be the fifth repair attempt. Even the service technicians at the dealer don't know what to do anymore since they have pretty much installed new HVAC components.

I think JLR might treat CA with more respect because our lemon law is good ... that was the simple message I got from my buyback guy. He basically said that nothing matters except the letter of the lemon law .. which makes sense from a purely legal defensive perspective, but leaves scars where the laws are not as well-written or less enforced.

 

[Iboughtalemon]

Similar ac issues here too! There seems to be a systematic delay or warranty service and replacements. It probably has something to do with all of the bragging they are doing about lower warranty costs due to increased reliability. No the cars are not more reliable you just are not providing the service.

Uh oh. I just opened a repurchase request today. I got a case number. In my instance, my air conditioning has failed to work again. This will be the fifth repair attempt. Even the service technicians at the dealer don't know what to do anymore since they have pretty much installed new HVAC components.

 

[Iboughtalemon]

I agree about about a class action suit.

My 2019 has been in the shop for eight straight months - since February, 2021! Before that, it spent over two months in the shop during the first two years. It has had two wiring harnesses installed, and process of taking the car apart and reassembling it the first time caused damage to the axles, the air conditioning and possibly the battery (from repeatedly being powered down and then back up). Jaguar Land Rover has been aware of the problems for months and refused to move on a buyback. I finally instituted a lemon law arbitration in my home state of CT. The arbitrator ordered Jaguar to repurchase the car on September 1st, and I am still waiting for payment. The matter is being referred to the Attorney General's office for compliance, while I continue to be forced to make loan payments on the car. My advice is to file a lemon law complaint and let your state help you. But be prepared to fight long and hard. There is something seriously wrong with these cars, and Jaguar is not stepping up to the plate for its customers. Maybe a class action suit is in order at this point.

 

[FatCat]

I go through lemon law and i got a California lemon law attorney, who resolved my all issues related to case. they are the best lemon law attorney Los Angeles law firms for cars, motorcycles, boats, vehicle and more. the majority of cases that they handle are related to cars and trucks and other vehicles.

Can you give me the name of your lemon law attorney? I belive it's time . . .

 

[Pseudonym]

JLR approved my buyback request a few weeks ago-I started the process in April. Now they say they’re handing it over to their customer affairs department to actually do the buy back. They said it may be up to 5 weeks until I hear from them and then after I do it may take them a few months to finalize the buyback—what an absolute joke. How can their customer service be this terrible?

 

[FatCat]

JLR approved my buyback request a few weeks ago-I started the process in April. Now they say they’re handing it over to their customer affairs department to actually do the buy back. They said it may be up to 5 weeks until I hear from them and then after I do it may take them a few months to finalize the buyback—what an absolute joke. How can their customer service be this terrible?

How do they calculate the buyback amount?

Im not sure I trust them to give everthing that I am entitled to.

 

[Pseudonym]

How do they calculate the buyback amount?

Im not sure I trust them to give everthing that I am entitled to.

I'm not sure. There are calculators out there for California--but I have a feeling they're going to jerk me around here. Haven't heard anything from them back yet, expecting it will be a few more weeks at least before I do.