It's no different just because it's a Jaguar. I know somebody who got a buyback because Apple Carplay would not work. After he returned the car, the problem was isolated. It was Apple.

 

Apple did something special for this one vehicle or to Jaguar in general? Or is this an industry wide problem?

 

JLR bought my car back, but I didn’t go through the Lemon Law process. They were very easy to work with.

 

Dantrium, can you Private Message me on the steps you took to get JLR to buyback your I-pace?

 

I go through lemon law and i got a California lemon law attorney, who resolved my all issues related to case. they are the best lemon law attorney Los Angeles law firms for cars, motorcycles, boats, vehicle and more. the majority of cases that they handle are related to cars and trucks and other vehicles.

 

Can you give me the name of your lemon law attorney? I belive it's time . . .

 

My mom lemoned her BMW, using a Nolo book. It isn't that hard to do. The laws are stacked in favor of the consumer. Personally, I'd keep the car. The average Tesla owner goes through 10 times the stuff you're going through.

 

I might be visiting this topic soon. My car had the "battery fault detected" message, and would not drive forward to backward. It's been in the shop for 11 days, and they're having trouble figuring it out. In my state, it becomes a lemon after 30 days in the shop. I believe parts are on order, but the tech thinks he might have to open up the battery anyway and look for further problems. I love the car, and the dealer is great to work with, but I'd draw the line at 30 days.

 

Sorry to hear that. Good luck with the repair and let us know how it works out.

 

Pete, his sounds a bit different in that it only highlights the battery. With mine I got every conceivable warning that exists other than 'cover your face in public'.

 

Looking back to all the buyback events that I've witnessed on this forum here's my take now that the dust has settled a bit.

Early on, the dealers did not know how to fix anything (software, hardware, and battery issues) and so quite a few early adopters had their cars sit at the dealer for an unnecessarily long amount of time, triggering lemon status in states that have it.

Software issues have been solved sufficiently that nobody is going to have their car lemoned any more just due to black screens.
Hardware issues are fixable, so as in StormRune's case, even if the car sits at the dealer for a while to have some part replaced it's not a good reason to ditch the car.
Battery issues are in a different league. I had not appreciated this as such a fundamental concern for EVs, even though it's obvious, until I experienced it myself. Unless the entire pack is replaced if there is an issue, some degradation in a bad battery will likely persist. In my case, the bad battery had less than 50% of original capacity; the fix brought it back to 90%. I was not ok with that.

 

My i-pace has been at the dealer for two weeks after only 1900 miles and three months of ownership of a brand new 2020. It left my wife stranded in the middle of her drive home. would not move forward or backwards. the dealer doesnt know why it happened and the car miraculously started operating correctly after only a week of being in the shop. Strangely the dealer doesnt feel comfortable giving us the car back until they find out what caused the failure, apparently for safety reasons. this even after we told them we would pursue lemon law repurchasement after thirty days. This is not the first time the car has been down for repairs. the car is brand new. And for the person who says tesla owners have way worse problems, I cannot relate. My model 3 has 43k worry free miles and its an early car. So yeah

 

If the car sat for 100 hours without being driven or powered on, then it went into deep sleep mode. A power up after that effectively reboots all the modules. Dealer should check for updating every control module being up-to-date especially the powertrain and battery management.

 

Our car has been in the shop more than 5 months out of the first year. Jaguar denied our repurchase request and our dealership has been less than helpful.

Does anyone have some advice or a contact that could help?

 

My 2019 has been in the shop for eight straight months - since February, 2021! Before that, it spent over two months in the shop during the first two years. It has had two wiring harnesses installed, and process of taking the car apart and reassembling it the first time caused damage to the axles, the air conditioning and possibly the battery (from repeatedly being powered down and then back up). Jaguar Land Rover has been aware of the problems for months and refused to move on a buyback. I finally instituted a lemon law arbitration in my home state of CT. The arbitrator ordered Jaguar to repurchase the car on September 1st, and I am still waiting for payment. The matter is being referred to the Attorney General's office for compliance, while I continue to be forced to make loan payments on the car. My advice is to file a lemon law complaint and let your state help you. But be prepared to fight long and hard. There is something seriously wrong with these cars, and Jaguar is not stepping up to the plate for its customers. Maybe a class action suit is in order at this point.

 

What state are you in and what is the lemon law, specifically?

 

Florida

3 attempts or 15 cumulative days.

 

Did corporate refuse your request for a buyback, and if so on what grounds?

 

They did…they refused to tell me why.

 

They now want to do a dealer facilitated trade. Has anyone been through that process?

 

My IPace is now at the dealer for its third repair of the traction battery fault error. This time it’s been 2.5 weeks and no ETA in sight, so I’m close to Oregon’s 30 day out of service limit, and will likely exceed it during this repair session. The vehicle was purchased from a dealer in WI.

I initiated a buyback and JLR denied it w/o explanation. I’ll reinstitute the demand when I get it back. Not sure if WI or OR law applies.

Feedback and tips are welcome. Car is 1.5 years old w/6k miles.

 

I'm not sure what state law applies in your case but Colorado law, and I think most states, lemon law is for the first 12 months. I hope your situation is different.

 

Does anyone have a contact at Jaguar that might be able to help?

 

As someone who first requested a buyback in March of this year and received zero help from JLR, I would recommend that you not waste time and institute a lemon law proceeding ASAP. Once again, my car had been inoperable and at the dealership for repair since February, 2021. JLR gave me the run-around for months, and dragged its feet to repurchase the vehicle even after being ordered to do so by my state's Dept. of Consumer Protection. The attorney general's office had to step in to get JLR to comply. Check your state's lemon laws, and if you have a valid claim, start a proceeding. And btw, a trade was being floated as an option for me too, but they could not locate a replacement I-Pace for me. Not a good sign. I bought a Tesla Model S instead and am very happy.

 

Uh oh. I just opened a repurchase request today. I got a case number. In my instance, my air conditioning has failed to work again. This will be the fifth repair attempt. Even the service technicians at the dealer don't know what to do anymore since they have pretty much installed new HVAC components.

 

I think JLR might treat CA with more respect because our lemon law is good ... that was the simple message I got from my buyback guy. He basically said that nothing matters except the letter of the lemon law .. which makes sense from a purely legal defensive perspective, but leaves scars where the laws are not as well-written or less enforced.

 

JLR approved my buyback request a few weeks ago-I started the process in April. Now they say they’re handing it over to their customer affairs department to actually do the buy back. They said it may be up to 5 weeks until I hear from them and then after I do it may take them a few months to finalize the buyback—what an absolute joke. How can their customer service be this terrible?

 

How do they calculate the buyback amount?

Im not sure I trust them to give everthing that I am entitled to.