[Varun]

Refer the service manager to the customer notification letter text stating repairs will be done at no cost to you for this specific fault. There is no time or mileage limit mentioned.

Did Jaguar send out a customer notification letter?

 

[Ayepace]

Yes, letters are always sent for recalls. You should have received one for H441 (and subsequent recalls for bad installation of H441), and H484 (total battery replacement) if applicable.

 

[Varun]

Yes, letters are always sent for recalls. You should have received one for H441 (and subsequent recalls for bad installation of H441), and H484 (total battery replacement) if applicable.

I believe I had to see you one for H441. Not able to find it unfortunately. Is it a generic letter or does it carry any specific VIN numbers?

 

[Ayepace]

H441 details are in thread https://www.i-paceforum.com/threads/h441-battery-recall-software-is-now-available.8213/

 

[Varun]

Thank you

 

[Pollo de muerte]

Jaguar just called and offered a new battery pack. To recap, I just got the kitty back after a month of the dealer playing whack-a-mole with bad cells. It has been running fine. The person on the call said Jaguar was ending the practice of replacing individual cells and everyone would be offered a free pack. I have no idea if this is remotely accurate.

They also offered $30,000 towards a 2023 I Pace.

I told them to order a new pack.

 

[Pollo de muerte]

Here's the text of the email I just received:

Dear XXXX,

Thank you for speaking with me today. I understand you would like to wait for replacement battery for your 2019 I-Pace. In the meantime, check out South Jaguar of Orlando inventory on line and see what the cost are for a 2023 I-Pace. We may be able to work something out to get you into a newer model.

My name is XXXXX, and I am the Jaguar Land Rover consumer affairs specialist assigned to your case. I am currently working on your consumer affairs case pertaining to the H484 campaign attached to your 2019 I-PACE (VIN XXXXXXXXXXXXX). JLRNA has provided its customers with 3 different options to assist in resolving the campaign. Which are:

The repair option would consist of the full battery pack replacement under warranty at no expense to the customer. Please note, the battery manufacturer states that a timeline of availability for the battery pack is unclear due to the global parts/materials issues. This delay will more than likely be measured in months, not weeks. That being said, if you choose this option, there is no knowing when the parts will arrive to repair your vehicle.

The vehicle trade option is to be applied to 2023-2024 Jaguar I-PACE you locate within dealership inventory and would work like this. JLR will utilize Kelly Blue Book to determine the current retail/private sale value of your I-PACE by inputting your VIN, last documented mileage, selecting “excellent” for the condition (very good is considered no extensive damage but accounts for typical user wear and tear based on the mileage) and KBB will then generate fair market value for your vehicle. JLR will then add an additional “goodwill” amount to your new vehicle purchase.

Recall Repurchase consists of a value taken from Kelly Blue Book to determine the current retail/private sale value of your I-PACE by inputting your VIN, last documented mileage, selecting “Excellent” for the condition and KBB will then generate fair market value for your vehicle. Please take into consideration, any lease/lien debt will have to be satisfied with the repurchase amount JLR would be providing to you for this repurchase.

For your convenience I have attached the “fair market value” dollar amount of $30,678.00 this is a starting point. I hope to reach a resolution that best fits your needs. Would you be available for a phone call to discuss these options and any ideas/questions you may have to assist me in providing the best possible outcome for you? I am available Monday through Friday, 9:00am to 5:00 pm (EST). I would love to hear from you. I look forward to helping you navigate through this difficult issue. Thank you for your time.

Best regards,

My car was not previously within the H484 VIN range, but now I am (just checked nhtsa.gov again).

If you previously were not part of H484, I'd look again.

 

[86d.redlinger68]

Hi. I got my h441 update just few weeks ago and got hybrid battery error. So far dealership offered me to repair/change bad battery cell, but car is already out of warranty so cost of part they told me is 10000 Euro and labor.... Reading forum it's seems it should be cowered by recall isn't it? Or have JLR have different policies in other countries? I'm from Europe - Slovakia Thanks for help 🙏🏿

 

[Snowflake]

Hi. I got my h441 update just few weeks ago and got hybrid battery error. So far dealership offered me to repair/change bad battery cell, but car is already out of warranty so cost of part they told me is 10000 Euro and labor.... Reading forum it's seems it should be cowered by recall isn't it? Or have JLR have different policies in other countries? I'm from Europe - Slovakia Thanks for help 🙏🏿

Recalls are specific to each country. You would have to research the rules for your country.

 

[rcomeau]

Recalls are specific to each country. You would have to research the rules for your country.

I thought this was a worldwide recall. The mechanics of it might differ between jurisdictions but I can't imagine it being free on country A and thousands of $$ in country B?

 

[86d.redlinger68]

Recalls are specific to each country. You would have to research the rules for your country.

I like to but there is literally no other information than recall letter.
I also call to dealership in Czech republic ant told me there is option to change whole battery pack(not just bad cell) or buyback....

It's strange because Czech republic and Slovakia falls under division of Jaguar Land Rover Austria....

 

[Snowflake]

I thought this was a worldwide recall. The mechanics of it might differ between jurisdictions but I can't imagine it being free on country A and thousands of $$ in country B?

The wiring harness is a recall in Canada and a TSB in the US. Recalls may vary.

 

[rcomeau]

The wiring harness is a recall in Canada and a TSB in the US. Recalls may vary.

Right, but I thought in this case, it was a worldwide recall (unlike some of these other ones). I can't imagine that LG only covers batteries in certain countries. I can only think that they have not gotten around to filing out the paperwork for recalls where here are only a few cars, but I'd still expect they'd cover the repair.

 

[ElectricFeline]

New to this forum and new to I-Pace ownership. We just purchased a 2019 I-Pace that is part of the recall through a broker. We haven’t even taken possession yet as it is in another state. When we first inquired about the car, the dealer we got it from said it was at the dealership getting the recall work done. We assumed that meant the battery-pack replacement since that was the fix on both the Jaguar Ownership VIN recall website, and the NHTSA VIN recall site. The dealer informed us they got the car back from the dealership on Monday, but the repair paperwork shows that they only replaced a module. Now when I go to look at those recall sites, they both say that the final remedy is still under development, and we are still supposed to park outside and not charge above 75%. However, if I search NHTSA by their recall number 24V183000, it still shows dealer will replace battery pack. Since we just purchased, I have no way to tell if there was previous communication with the owner such as the letters sent out, most recently on June 26th. Does anyone know why the information changed on the recall sites? Or how we find out if we need to be trying to schedule a battery pack replacement with our local dealership since we just purchased and haven't received any letters about the recall?

 

[Qtown charger]

New to this forum and new to I-Pace ownership. We just purchased a 2019 I-Pace that is part of the recall through a broker. We haven’t even taken possession yet as it is in another state. When we first inquired about the car, the dealer we got it from said it was at the dealership getting the recall work done. We assumed that meant the battery-pack replacement since that was the fix on both the Jaguar Ownership VIN recall website, and the NHTSA VIN recall site. The dealer informed us they got the car back from the dealership on Monday, but the repair paperwork shows that they only replaced a module. Now when I go to look at those recall sites, they both say that the final remedy is still under development, and we are still supposed to park outside and not charge above 75%. However, if I search NHTSA by their recall number 24V183000, it still shows dealer will replace battery pack. Since we just purchased, I have no way to tell if there was previous communication with the owner such as the letters sent out, most recently on June 26th. Does anyone know why the information changed on the recall sites? Or how we find out if we need to be trying to schedule a battery pack replacement with our local dealership since we just purchased and haven't received any letters about the recall?

Lettets were sent out in April and then June. The June letter stated batteries were available and to contact the dealership to schedule the work. The batteries are NOT currently available.

Why did you buy a car knowing it had these issues? This forum has discussed this issue extensively for the last 6-8months - read thru this thread to get a better sense of where you stand.

In your position I would be rejecting the car and returning it to the seller. Get your money back and move on.

 

[Ayepace]

@ElectricFeline

Originally there was recall H441 that updated software and replaced cell modules that got identified.
Then LGES told JLR to replace entire battery packs for specific early cars. This is H484 and your car is one of these.

Read the sample owner letter https://static.nhtsa.gov/odi/rcl/2024/RCONL-24V183-4755.pdf
If you have proof of purchase and VIN, contact JLR at the number in the letter. They will be able to verify the true record of recall info for the car and answer any other questions you have.

The traction battery must be replaced to conform with the recall. JLR can incur fines if it isn't.

In many places it is not legal to sell a car with outstanding recall(s).

 

[ElectricFeline]

Lettets were sent out in April and then June. The June letter stated batteries were available and to contact the dealership to schedule the work. The batteries are NOT currently available.

Why did you buy a car knowing it had these issues? This forum has discussed this issue extensively for the last 6-8months - read thru this thread to get a better sense of where you stand.

In your position I would be rejecting the car and returning it to the seller. Get your money back and move on.

I don't think there is any reason to be rude. We were following the forum, and the dealer we purchased from said it was at the dealership getting the recall work done. On the Jaguar Owner site, when we searched our VIN, it said the only incomplete recall open was H484 and at this time, H441 was already completed. At this same time, there were owners that were reporting getting service appointments to get their batteries replaced. We thought it was H484 getting completed.

 

[ElectricFeline]

@ElectricFeline

Originally there was recall H441 that updated software and replaced cell modules that got identified.
Then LGES told JLR to replace entire battery packs for specific early cars. This is H484 and your car is one of these.

Read the sample owner letter https://static.nhtsa.gov/odi/rcl/2024/RCONL-24V183-4755.pdf
If you have proof of purchase and VIN, contact JLR at the number in the letter. They will be able to verify the true record of recall info for the car and answer any other questions you have.

The traction battery must be replaced to conform with the recall. JLR can incur fines if it isn't.

In many places it is not legal to sell a car with outstanding recall(s).

Thank you. We will be calling JLR for next steps. At the end of the day, we don't need the car for daily use right now anyway. We figured it a good purchase if it was getting a new battery pack one way or the other. Even if it ends up being a bit of a headache on our side to get it done.

 

[Pollo de muerte]

New to this forum and new to I-Pace ownership. We just purchased a 2019 I-Pace that is part of the recall through a broker. We haven’t even taken possession yet as it is in another state. When we first inquired about the car, the dealer we got it from said it was at the dealership getting the recall work done. We assumed that meant the battery-pack replacement since that was the fix on both the Jaguar Ownership VIN recall website, and the NHTSA VIN recall site. The dealer informed us they got the car back from the dealership on Monday, but the repair paperwork shows that they only replaced a module. Now when I go to look at those recall sites, they both say that the final remedy is still under development, and we are still supposed to park outside and not charge above 75%. However, if I search NHTSA by their recall number 24V183000, it still shows dealer will replace battery pack. Since we just purchased, I have no way to tell if there was previous communication with the owner such as the letters sent out, most recently on June 26th. Does anyone know why the information changed on the recall sites? Or how we find out if we need to be trying to schedule a battery pack replacement with our local dealership since we just purchased and haven't received any letters about the recall?

I just went through this ... car was in for module replacement and shortly after I got it back, JLR reached out and said that I get a new pack under H484. Previously I was not in the VIN range for H484. Either the VIN range for H484 was expanded, or something came up when they were doing the module replacements under H441. In any event, there seems to be a long line waiting for a new battery pack. I have a detached garage and the I Pace lives in the car port next to that, so I'm driving it and keeping the charge below 75% even though I'm not getting any error codes and the car will charge to 100% if I let it.

To answer your questions, I think something did change w/r/t H484 recently. If you got a really good deal, you may want to keep the car and drive it with a new battery pack, or reject it as I think prices on these older I Paces will fall even more. Per my conversation with JLR, the wait time for new packs is "don't hold your breath".

 

[Topdown500]

I think if your VIN is not on H484 and you have a module changed maybe the serial no of that module when reported back to JLR identifies the traction battery should be replaced.