[ivan83]

I cant believe what Iam reading here... I was the exactly same problem today. I have MY19 with TouchPro Duo and today I saw GPS position stucked somewhere in Africa. I tried everything. Shutted down the car / leave the key far away / waiting a hour with car locked / tried resetting infotainment but nothing helped. After I reset infotainment and system fully boot up I cant go to General setting, when I clicked to it it throw me back to main screen. I also cant create profile - it stuck at creating.... After many trying also the reset infotainment grayed out. I also noticed on the trip that my mobile data sim card connection fail. It show crossed out zero where I previos seen the mobile signal. This was happened every 2-3 minutes (crossed out zero / reconnect / register to 4G). Finally after some trips today I left car for 10 minutes and after I come back the GPS and Sim card working again normally. I updated the maps few days ago (because new version is available). Now I suspect that every time I update the maps the car start to have some problems - maybe its only my assumptions but from the time when I got my car everthing worked normally first time when I Updated everything also with maps and my first problem appeared -charging fail with AC. So my car went to dealer and they check it and ordered a onboard charger module because they say its faulty , dealer also reset/reinstall everything and I got the car back while Iam waiting for a part to deliver. Some days after I got the car back the AC charging started working and it was work normally like nothing was faulty. It was working maybe a month (still waiting for part). BUT !!! I was updated the maps again and what happened? AC charging again fail .... its very weird if updating maps have connection with again AC charging failure or its only random match ? Why after map update this GPS and Simcard module problems appeared suddenly? Why afrer map update suddenly AC charging fail again ? When charger module is faulty its faulty or not ? How possible charger working normally for weeks while Iam waiting for replacement? I never thinking the map update mess something with car but now 2 times updated maps and every time when I update some problems appeared ??? Something is very wrong with this software. I have all the latest software installed. So whats wrong with iPaces ? When I buyed this car I really imagined I left from ICE cars problems but I see I have problems with sowftare and its maybe worst when no one can identifi from where this software problems come.

 

[La Garde]

The stick was purchased from Intermarché, but undoubtable made in China; but then again what electronics isn’t nowadays! I suppose Jaguar kit may be the exception, which is probably one of the reasons for the multitude of annoying glitches.
The maps are downloaded from:

Map Updates | Guide | How to update your Jaguar maps | Jaguar

Jaguar maps gets you from A to B efficiently with the update. Do you need help installing the new maps update? We have made a guideline for you. Here.

www.jaguar.com

by logging in to my account.

I cant believe what Iam reading here... I was the exactly same problem today. I have MY19 with TouchPro Duo and today I saw GPS position stucked somewhere in Africa. I tried everything. Shutted down the car / leave the key far away / waiting a hour with car locked / tried resetting infotainment but nothing helped. After I reset infotainment and system fully boot up I cant go to General setting, when I clicked to it it throw me back to main screen. I also cant create profile - it stuck at creating.... After many trying also the reset infotainment grayed out. I also noticed on the trip that my mobile data sim card connection fail. It show crossed out zero where I previos seen the mobile signal. This was happened every 2-3 minutes (crossed out zero / reconnect / register to 4G). Finally after some trips today I left car for 10 minutes and after I come back the GPS and Sim card working again normally. I updated the maps few days ago (because new version is available). Now I suspect that every time I update the maps the car start to have some problems - maybe its only my assumptions but from the time when I got my car everthing worked normally first time when I Updated everything also with maps and my first problem appeared -charging fail with AC. So my car went to dealer and they check it and ordered a onboard charger module because they say its faulty , dealer also reset/reinstall everything and I got the car back while Iam waiting for a part to deliver. Some days after I got the car back the AC charging started working and it was work normally like nothing was faulty. It was working maybe a month (still waiting for part). BUT !!! I was updated the maps again and what happened? AC charging again fail .... its very weird if updating maps have connection with again AC charging failure or its only random match ? Why after map update this GPS and Simcard module problems appeared suddenly? Why afrer map update suddenly AC charging fail again ? When charger module is faulty its faulty or not ? How possible charger working normally for weeks while Iam waiting for replacement? I never thinking the map update mess something with car but now 2 times updated maps and every time when I update some problems appeared ??? Something is very wrong with this software. I have all the latest software installed. So whats wrong with iPaces ? When I buyed this car I really imagined I left from ICE cars problems but I see I have problems with sowftare and its maybe worst when no one can identifi from where this software problems come.

 

[La Garde]

Well, one problem solved insofar as the USB stick. I dug out an old USB 2.0 stick with a bunch of movies on it but with more than the required 32 MB of free space, downloaded latest maps (again) and lo and behold the stick was recognised and after spending 20 minutes or so sitting in the car intermittently pushing the brake peddle so it didn’t switch off I now have the latest maps installed.
I’m now of course hoping I don’t get Ivan83’s problems!

 

[ivan83]

after spending 20 minutes or so sitting in the car intermittently pushing the brake peddle so it didn’t switch off I now have the latest maps installed.

I am back right now from the same sitting in the car for 20 minutes and pushing the break pedal

Because I just find a problem when I downloaded the maps to 32 GB USB drive and I see many files have zero size ! So I download it again and same - some files have zero size! So i check that map downloader say USB need to have 30,4 GB free space but when I chcek my 32 GB USB drive size windows show its only 28 GB ! So i try to format 64 GB USB drive to FAT 32 and download maps again and compare with files on 32 GB Drive.... and ..... this is it ! Files are not have zero size at 64GB drive ! So here is the problem! Map downloader cant download complete maps to 32 GB drive I dont know why but maybe because real drive size si only 28 GB (I use Kingston) Downloading normally ended without any errors or warning - but with files with zero size! So I go and update the car navigation again with 64 GB drive where all files are OK. After upgrade I do factory reset of the infotainment , setup profile, sign in to navigation account and FINALLY ???? Navigation OK, Sim ok and now the best at the end the car started charging with AC again !!!! Is this real or Iam dreaming ?

 

[Ayepace]

For better speed with map updates, use USB 3.x sticks. Use name brand not the cheapest you can buy. So far I have found Samsung to be the quickest to download to and load the car from. Kingston, SanDisk, and Verbatim perform well too.

@ivan83, is yours a 2022 model year car or something else? Dealer should check for BCM/GWM programming update since this reads like there may be issues with inter-module communication.

 

[dernotte]

I had a similar issue this week-end. On Sunday morning, when we took the car at the hotel the Navigation system took a very long time to boot, and when it booted the car was sitting in the hotel parking lot and the map was not updating. I stopped the car for a few minutes but it did not help. We stopped in a national park for a few hours but it did not help. I let the car sleep for a night but it did not help. The next day I took my Autel to scan code , and I saw U2300-56 on TCU. I used a TCU reset service routine and noticed that my history of recent addresses was full. I cleaned them all in Jaguar.here.com. The next day the problem was solved. Did it help resolving this or no, I have no idea…