Jaguar I-Pace EV400 Forum banner

Buyback 2019

11K views 77 replies 30 participants last post by  ipace_wanted  
#1 ·

Not sure how true it is.
 
#78 ·
What if I buy an I-Pace that is under this recall? Will they buy it back? I can buy one for $20K and take advantage of the $4K used EV tax credit. I wonder if JLR is offering market value. I wouldn't mind getting paid for an extended test drive.

BTW, I recently did just this with a Ford Fusion Energi. I bought a few months back for $20K, got $4K tax credit. Ford will buy it back for $20K. I verified all of this with Ford before I purchased it. I have until July to decide whether to sell it back or wait for a fix. I think I'm going to sell it back. (If I do it again, I'll have to let my wife be the buyer since the credit can only be used once every 3 years).
 
#74 ·
It seems like the dealership side and the buyback team are now in communication with each other at this point. MY dealer asked me to pickup the car because they did not want it on their lot from a liability standpoint and to my knowledge no one has actually been reached out to yet. So both customer service and the dealers are out of the loop at this point.
 
#63 ·
Regardless, limiting my vehicle's capacity by 20% when it was already 40% of what they claimed (it's older, though I've had this issue from day 1) is aggrevating.
That 80%, and some cases "72%", limitation seems like "enough" of a bandaid for them to skirt the degredation for warranty claims at 70% life within the covered timeframe. "Quick fixes" and lack of transparency is where things can go super awry; hence why some ppl have found themselves pinning through these forums.
The service rep's timidity/concern is what's causing MY concerns. And, honestly, I thank them for advising genuine caution because I would've been NONE THE WISER without that advise and these forums.
My neighbor had their EV catch fire and it took the entire brigade to get things under control. 1 incident resulting in death is enough for concern, so circling back from my a.d.d. tangent.... I do believe that range plays a part, especially when it's been reduced that much, I'm told I can't charge at home [with no other options within distance], and then sprinkling on some 'parking at your house/indoors is ILL advised'.
Talk about devil's advocate: see what the media would have to say about it.

Just my humble opinion. #LessonsInFunctionalObsolescence.
 
#62 ·
I’ve had excellent dealer service. For me the range has never been an issue. It has been the slow DCFC rate. 5 years ago we had two cars. Both were EVs and the long range one was a software limited Model X with 200 miles of range. We would road trip in that all the time. With the supercharger network and the under 30 minutes to get to 100% due to the software limited battery it was a much better road trip vehicle than the Jag would be.
 
#48 · (Edited)
Here is a list of lemon laws by state. Lemon laws should apply if this is handled the same way as the Bolt recall.


As an example the statute of limitations for my home state of TN is the later of 1 year after delivery or 6 months after the expiration of the warranty. The remedy is full purchase price minus a use allowance not to exceed 50% of the IRS per mile depreciation rate. Edit: but the first notification of the defect has to occur within 1 year of purchase or expiration of the warranty, whichever comes first. So I apparently would not be covered under the lemon law in TN since I took delivery in 2021. It will be interesting to see what they offer for the buyback since there are no legal obligations on JLR's end.
 
#49 ·
Here is a list of lemon laws by state. Lemon laws should apply if this is handled the same way as the Bolt recall.


As an example the statue of limitations for my home state of TN is the later of 1 year after delivery or 6 months after the expiration of the warranty. The remedy is full purchase price minus a use allowance not to exceed 50% of the IRS per mile depreciation rate.
California's is for the length of the warranty--which Im presuming since the battery has a 7 year warranty, all 2019's are still under the california lemon law.
 
#39 ·
FYI: Just read Massachusetts' lemon law. It only covers cars for the first year, so all 2019 owners in the Bay State may be in trouble.
Interestingly, there is a formula for calculating the buyback price: for every thousand miles driven, one percent is deducted from the original purchase price. Also, "reasonable deduction" for excess wear and tear. Using that formula would make me happy even if you could argue that it doesn't take inflation into account.
 
#28 ·
I've test driven several crossovers/hatchbacks over the last week. It's been overwhelming since there are so many great options out there since I last shopped in 2020. We have a Rivian R1S already, so we don't need another large SUV.

Acura ZDX Type S-I was surprised how much I like this one. It's built by GM and it's Ultium crossover that felt most similar to the I-Pace due to adaptive air suspension, sporty handling and great B&O sound system.
Cadillac Lyriq Sport Package 3-Flashier interior and exterior styling than the ZDX. The suspension was tuned for comfort (floatier) and it drove much bigger than the ZDX, which is an identically-sized platform mate. The interior looked upscale at first glance but felt plasticky and cheap with close examination. The Acura interior seemed nicer even though it was also sourced from the GM parts bin.
Q8 E-tron Premium-Drove like a tank (solid, not sporty), very tech-forward interior, B&O system didn't sound as good as the ZDX's. Air suspension with wide height range. Quiet, smooth ride.
EV6 GT-Line AWD-This has actually been my favorite so far. It's almost exactly the same size as the I-Pace and had decently sporty handling even without the adaptive suspension found on the EV6 GT. Acceleration was more than adequate and comparable to the I-Pace. The Meridian sound system was nearly as good as the I-Pace's and road and wind noise was minimal at highway speeds. It seemed like a budget I-Pace, but not in a bad way.
Ariya Platinum+ AWD-The interior design and materials are high quality--definitely more than you would expect for a Nissan. The Nappa leather seats were incredibly comfortable. The suspension and accelerator pedal were tuned for smoothness, not sportiness. Road and wind noise were as well controlled as the E-tron, probably due to laminated glass all around and active noise cancelling. The Bose sound system wasn't great compared to the other cars I test-drove and lacked bass.

Still Planning on Test driving:
Taycan Cross Turismo-This is my dream car (especially the gen 2 Taycan), but I don't think I'm going to be willing to pay the price of entry. It's been hard to find a new or used model to test drive around me, let alone one that has the specs I want
BMW i4-I think I want more cargo space than the GT form factor can provide
BMW iX-The interior and exterior styling is not my favorite and I don't think I'll find the value I want, even with a used or CPO

Tesla-Not considering due to ubiquity and politics
Ioniq 5/GV60-Not considering--would rather have EV6
Mercedes-I don't think I'm going to find the value I want, even with used/CPOs. I think the Mercedes EVs are phenomenal cars, but I've never really had an affinity with the brand


I would probably go with another I-Pace if offered a 2023 or 2024 at a favorable discount, though.
 
#25 ·
I took my 2019 HSE into the dealer two weeks ago for a "traction battery fault - drive with caution" message which in my experience signals 12 volt battery and/or battery controller issues. Have already had this happen twice once requiring a flatbed tow. They showed me the recall notice - which I had received by mail but ignored. He told me they'd had two I-paces bought back in the past few months and that I should expect a call from JLR on buyback. I later saw the most recent NYTSA notice and called JLR today. They opened a case for me and sent me a case number. They want to get the vehicles records from the service dealer. The CSA had no information on timing or process beyond that next step. She was not encouraging on timing. JLR has set-up a special internal department to deal with this.

While I have really liked the vehicle, I do question how service will work going forward under any outcome here given JLR changes, model discontinuation and changes at service dealership. My dealer will no longer carry Jaguars and I fear they will stop servicing them at some point. Mine is pristine blue with <20K miles. I agree with another poster that life is too short to worry to deal with this going forward so will look to sell them back the vehicle

Today the service dealer verified that the battery controller needs to be replaced - for the second or third time - and they did the charging limiting temp fix for the recall. He is going to try to help with channels to JLR to influence the buy back. Don't know how/whether it will work to get this resolved sooner.

I hate to say it, but I might go back to an ICE BMW SUV at this point.
 
#17 ·
To clarify, there was no mention of a negotiation. This is the wording of the response on the VIN Recall Search page:

As referenced in the previous letter, your vehicle will, as an interimcondition, have the maximum state of charge altered to 80%. This will protect your vehicle until the re-purchase is complete. The maximum driving range of your vehicle will be reduced accordingly. There will be no charge to owners for this repair.Separately, Jaguar will reach out to you and seek to work with you to arrange the re-purchase of your vehicle,with the aim of completing this as quickly as possible.