[kthai8661]

When did you take delivery of your car? I just learned that the statue of limitation was drastically reduced by new laws that came into effect on January 1st. It's now 1 year after warranty expiration and no later than 6 years after delivery. If you were one of the first to get their I-Pace (like me), then we don't have CA lemon law protection. It seems that Jaguar dragging out this process will get a lot of Californians out of the the CA lemon law protection period.

For those in CA who are within the 6 year delivery window, I think you should reach out to a lemon law lawyer ASAP. I spoke to Johnson & Buxton and they seem pretty good - it was them who told me about the new law.

 

[Tblahnik]

Is there a phone number we can call to try and start the buy back process? I want to try since I am just under the 6 year cut off.

 

[Snowflake]

Go to the BBB website and file there.

 

[Gelbkreutz]

Is there a phone number we can call to try and start the buy back process? I want to try since I am just under the 6 year cut off.

On the Facebook group, there was a number that I called successfully. Don't have it any longer, I am afraid

 

[Kephale]

Is there a phone number we can call to try and start the buy back process? I want to try since I am just under the 6 year cut off.

The H514 recall number is 833-221-9788
The jury is still out on whether or not this will speed things up, but at least you can confirm they have the proper contact information.

 

[Tblahnik]

I would recommend everyone call them. I am the original owner but they had the wrong name and number on file for the recall contact. They had the dealership in the system, even though I am the person who has gotten all the letters. My guess is whomever entered the contact info for the specific campaign did a very very bad job. So please call and make sure they have your information.

 

[Time2Roll]

I know some vehicles are in bad shape but otherwise what is the rush? Call me in 2030 when I am ready.

 

[john35967]

i just read a letter to the jaguar dealers regarding our buyback Morley will be handling the buy back for them in the letter which i have but don't know how to upload it here. it states they will giving kbb value for our cars. my understanding under law they have to give us full purchase price for lemon law. the file is RCMN-24V633-4148.pdf

 

[Lion Rampant]

Check out the H514 group in Facebook.

https://m.facebook.com/groups/1043951527480845/

 

[sharadunni]

Update:
All the documentation is done, my case is now moved to "Process Specialist Team" who will be responsible to determine the $$$ i will get back. I am in CA.

 

[ITLBFUN4U]

Jaguar.made me offer based on fair market value instead of California Lemon Law as they mentioned in prior email. It was 1/2 of my Lemon Law calc

They have to fix them they lost a ruling in the jersey class action suit.

 

[sharadunni]

Jersey Class Action Suit: https://www.govinfo.gov/content/pkg/USCOURTS-njd-2_23-cv-04281/pdf/USCOURTS-njd-2_23-cv-04281-1.pdf

 

[Snowflake]

Jersey Class Action Suit: https://www.govinfo.gov/content/pkg/USCOURTS-njd-2_23-cv-04281/pdf/USCOURTS-njd-2_23-cv-04281-1.pdf

Explain this to me like I'm 5.

 

[dernotte]

Explain this to me like I'm 5.

I ask chatGPT to explain this like you were 5:



Can you explain me this like I am a 5 years old kid ?

Alright, let me explain this case like you’re 5 years old! 😊

What Happened?

Imagine you got a brand-new toy car that was supposed to be super fast and fun to drive. But after playing with it for a while, you notice the battery keeps dying too quickly, and sometimes the car doesn’t even start! 🚗💨⛔

You tell the company that made the toy, and they promise to fix it. They even give you a warranty—which is like a pinky promise that they will repair or replace the toy if it has problems. 🤝

But guess what? Their “fix” doesn’t really fix it. The toy still doesn’t work right, and now you feel like you paid too much money for a broken toy.

The Big Fight (Court Case)

The people who bought these cars (the Plaintiffs) got upset and took the car company (the Defendant, Jaguar Land Rover) to court. They said:

• “We paid for working cars, but we got ones with broken batteries!”
• “The company promised to fix it, but their fix didn’t work!”
• “Now we want our money back or a proper fix!”

Jaguar Land Rover tried to get the case thrown out (like saying, “This isn’t fair, we shouldn’t be in trouble!”). They argued:

1. The car still worked (kind of).
2. They tried to fix it.
3. The law doesn’t allow people to sue for this.

What the Judge Said 👨‍⚖️

The judge disagreed with Jaguar and said:

• The people who bought the cars did lose money because they got something worth less than they paid for.
• The company’s fix wasn’t good enough, so the warranty wasn’t honored.
• The case should continue, and the company might have to pay up!

What Happens Next?

The case isn’t over yet! The buyers will now keep fighting in court to prove they deserve compensation (like getting their money back or proper repairs). Jaguar still has a chance to defend itself, but the judge thinks the buyers have a good reason to complain.

Final Lesson

If someone promises to fix something you buy and they don’t, you can take them to court! Just like if your friend borrowed your favorite toy and returned it broken, you’d ask them to make it right! ⚖💰

Hope that makes sense! Let me know if you want me to explain anything else! 😊

 

[bryant.scott]

The number to call is 833-221-9788

 

[Cornea]

even better... Better call Saul

 

[Snowflake]

I ask chatGPT to explain this like you were 5:

The bolding REALLY helps.

 

[Tantrum tamer]

I am on the same path as you. I have agreed and signed all paperwork and I have been waiting for check for close to a month. I have reached out to my consumer affairs person but he is no longer responding. There is no way to get hold of anyone else and I have tried to go through customer service only to be told consumer affairs is a different department. I am frustrated because I need to get into a new car but have no idea when my check will arrive. The fact that my consumer affairs contact is no longer responding is even more frustrating. There is just no onw to contact at this point.

Anything yet? I’ve been waiting too, just hitting about a month now.

 

[sharadunni]

So I am done with all the documentation with someone from "Customer Relationship Center" and the final message I got it

I have gathered your vehicle history and I have submitted your request to our Process Specialist Team.
-The Process Specialist's role is to prepare your repurchase request for the Consumer Affairs Review for Determination. Consumer Affairs is who will determine if the vehicle qualifies for repurchase once their review process is completed.
-Your Process Specialist will advise, via email, once this review with Consumer Affairs takes place, and a decision is made.

After more that 10 days now I get another email from someone who is "Process Specialist" in "Customer Relationship center" (Both the persons are different but same case number)
And she is asking the same information again which I already provided to the 1st person.

This whole process seems like a way to delay as much as possible. Has anyone had any luck with expediting the process? like telling them if you don't give me a number ($$$) by X date I will start this process with an Attorney.
I have Car Registration Fees Due end of may and I don't want to spend $500 on registration if i have to give it back.

 

[Ayepace]

@sharadunni The process...

https://www.i-paceforum.com/threads/h514-recall-hv-battery-recall-no-fix-yet.8774/page-37#post-98878