Just recently i've got in my car in the morning and noticed that the Vehicle Conditioning has turned itself off. And i mean fully off and it displays itself as such on the screen. I turn it back on but by the next day it's turned itself off again. I was working fine so not sure why it's changed.

Has anyone seen this before? Is there a setting that causes it to reset itself every day?

Thanks,

Kevin

EV400S Santorini Black

Mine will turn off too if I stop preconditioning or delete a departure time from the app.

 

I set a preconditioning departure time in the Jaguar app and then changed my "preferred charging period" from WattCat. The next morning the preconditioning seemed not to start and was turned off on the car dash display. I thought somehow my app usage may have messed something up with preconditioning since it always worked before after setting it in the car.

The good news in all of this is that my "preferred charging period" worked for the first time ever. Plugged in my L2 charger and it flashed blue in the car charging port and my charger flashed green in standby mode. Woke up the next morning to a fully charged cat, but a slightly cooler interior than expected.

Luckily it wasn't too cold overnight anyway and didn't really need the cabin conditioning. Although I assume I also lost the battery preconditioning as well.

 

Just recently i've got in my car in the morning and noticed that the Vehicle Conditioning has turned itself off. And i mean fully off and it displays itself as such on the screen. I turn it back on but by the next day it's turned itself off again. I was working fine so not sure why it's changed.

Has anyone seen this before? Is there a setting that causes it to reset itself every day?

Thanks,

Kevin

EV400S Santorini Black

This was actually why I looked at this forum, to see if anybody knows a cure for this.

I can tell You exactly how to reproduce it.

1. Start charging
2. Stop the charging from any app.

Then preconditioning is disabled!

This is clearly a software bug. I have complained to my dealer, they asked to keep the car for a day to put a tester on, and told me they could not find any errors. They clearly know nothing about software.

The question is how and where to contact JLR on software issues. Do they already have a new version that fixes this?

Kjeld

 

I can tell You exactly how to reproduce it.

1. Start charging
2. Stop the charging from any app.

Then preconditioning is disabled!

Hi Kjeld, did you ever get to the bottom of this? I can confirm this is exactly what happens to me and my iPace. Normally I wouldn‘t touch the charge function on the remote but in the UK Octopus Energy are now doing this remotely as part of the Intelligent Octopus Tariff. Not a problem right now but come the winter I’m going to be annoyed getting into a cold and frosty car.

 

The preconditioning is automatically disabled if you miss the time of your journey or if you pause or alter the charge state in any app (Remote App or WattCat).

It works like that by design so the car don't keep preconditioning if you set a daily departure and you forgot to disable it when, for instance, leave for vacations and to give the ability of overrun Apps configurations if you forgot your smartphone at home and you need to charge (imagine you left your phone at home with WattCat configured to 60% max SOC and you need to charge your car in a public charger to 80% to came back home).

Some dealers don't know this so there is no point to take your car to the dealer to fix it. It's not broken. It's working fine and assuring that you have a nice experience.

 

Thanks for the explanation.

The problem as I see it is that there is no way on the app to re-enable it. You have to have it enabled in the car to be able to use departure times and once this has occurred its fully off. I've had several mornings now where I expected a nice warm car but it was cold.

Surely it cannot be by design?

 

Read through the information posted at the link below. It will answer questions and provide a better understanding of what happens and why.

Preconditioning questions

Hi Can someone let me know if I've got this right. If car isn't plugged in and I hit climate start on app (official app) that just heats the cabin and doesn't precondition battery. If car has charged overnight and is still plugged in and I hit the climate start on app then the cabin heats but...

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