[Ken]

When I got the car a couple of days ago, I forgot it mentioned there was an updated map available. I'm currently downloading that map to a USB drive. Has anyone done this on their I-Pace?

 

[Ayepace]

Every month. Updates come out at the end/beginning of a month. Expect the next update, after the one you're getting now, to be available out May 31 or June 1.
Let the navigation system get started up completely and then plug the USB into one of the positions inside the center console/arm rest. Follow the prompts.

 

[epirali]

Yes I have done a few times, pretty straightforward.

 

[PS702]

I updated my Navigation for the first time.
It was interesting that USB 3.1 works to update the Navigation, but it doesn't work to play music files.

 

[Ken]

It seems that happens in a number of cars, including my wife’s Lexus. USB inputs where you’d play music files won’t work for map updates and vice versa. Weird.

 

[Ayepace]

I updated my Navigation for the first time.
It was interesting that USB 3.1 works to update the Navigation, but it doesn't work to play music files.

That is odd because I have a Samsung 32GB FIT Plus 3.1 drive that works for both. Samsung model MUF-32AB/AM UPC 887276265919

I've also had a different brand 3.0 labeled drive that performed like 2.0.

I'm convinced that not all USB drives of a version actually perform to specifications they claim. It can vary within the brand not just between brands.

The stubby shape of the Samsung drive noted above also has the advantage of not sticking out in case I want to probe the depths of the storage area for something.

 

[PS702]

That is odd because I have a Samsung 32GB FIT Plus 3.1 drive that works for both. Samsung model MUF-32AB/AM UPC 887276265919

I've also had a different brand 3.0 labeled drive that performed like 2.0.

I'm convinced that not all USB drives of a version actually perform to specifications they claim. It can vary within the brand not just between brands.

The stubby shape of the Samsung drive noted above also has the advantage of not sticking out in case I want to probe the depths of the storage area for something.

My 3.1 is a Sandisk. You are the second person that was able to get the USB 3.1 to work. Everyone else seems to be having a problem playing music

 

[StormRune]

Over the last year I've frequently updated the maps with no problems. Using the same 3.1 USB SansDisk drive I have each time, still formatted with FAT32, I have been unable to get the latest map update to be recognized when I plug it into the USB ports inside the center console. I've tried both just for good measure. I start the car fully (foot on brake), wait for the nav system to update, and then plug in the USB drive just like the instructions state. The light on the drive flashes as if it is being properly loaded and read by the car.

The latest map is 08.030.108.0154, the car reports it has 08.030.105.154. The only change I've made is install the 20A SOTA and of course loaded the new map on the USB erasing the old one.

Has anyone else done a successful map update with that version of map and.or since installing the 20A SOTA update?

Sigh...

 

[CurtSprings2]

Over the last year I've frequently updated the maps with no problems. Using the same 3.1 USB SansDisk drive I have each time, still formatted with FAT32, I have been unable to get the latest map update to be recognized when I plug it into the USB ports inside the center console. I've tried both just for good measure. I start the car fully (foot on brake), wait for the nav system to update, and then plug in the USB drive just like the instructions state. The light on the drive flashes as if it is being properly loaded and read by the car.

The latest map is 08.030.108.0154, the car reports it has 08.030.105.154. The only change I've made is install the 20A SOTA and of course loaded the new map on the USB erasing the old one.

Has anyone else done a successful map update with that version of map and.or since installing the 20A SOTA update?

Sigh...

It sounds like you've done everything right.
I updated the maps just a few hours after downloading 20A. Also using Sandisk 3.1 32MB flashdrive formatted to Fat32. I used the Nav downloader tool to format the drive and not a 3rd party or Microsoft tool.

 

[StormRune]

It sounds like you've done everything right.
I updated the maps just a few hours after downloading 20A. Also using Sandisk 3.1 32MB flashdrive formatted to Fat32. I used the Nav downloader tool to format the drive and not a 3rd party or Microsoft tool.

Okay, thanks for letting me know that's not it then. Yeah, I didn't mention it above but I also wiped the drive and tried ExFAT once, but then the Map Downloader tool complained about that so I let it reformat it back to FAT32 still with no luck. I try some more experiments tomorrow. Also FYI, I'm on a Mac running OS X so maybe that has some different behavior but it has always worked before.

Thanks again for helping me eliminate those possibilities!

 

[CurtSprings2]

Okay, thanks for letting me know that's not it then. Yeah, I didn't mention it above but I also wiped the drive and tried ExFAT once, but then the Map Downloader tool complained about that so I let it reformat it back to FAT32 still with no luck. I try some more experiments tomorrow. Also FYI, I'm on a Mac running OS X so maybe that has some different behavior but it has always worked before.

Thanks again for helping me eliminate those possibilities!

Maybe it is an OS issue with 20A as I am using Windows. Perhaps try a different flashdrive?

 

[Humpbackbird]

sorry guys - what website to go to get the tool and updated maps?

 

[dernotte]

jaguar.here.com

 

[dernotte]

Okay, thanks for letting me know that's not it then. Yeah, I didn't mention it above but I also wiped the drive and tried ExFAT once, but then the Map Downloader tool complained about that so I let it reformat it back to FAT32 still with no luck. I try some more experiments tomorrow. Also FYI, I'm on a Mac running OS X so maybe that has some different behavior but it has always worked before.

Thanks again for helping me eliminate those possibilities!

I am using an USB 3.0 stick with 32Gb, format using MS-DOS FAT32, and I have used Map Downloader on an iMac with Catalina, and I had 0 issue. The stick was formatted with the Apple Disk Utility. The stick is always completely empty when I insert it for download.

 

[Ken]

I am using an USB 3.0 stick with 32Gb, format using MS-DOS FAT32, and I have used Map Downloader on an iMac with Catalina, and I had 0 issue. The stick was formatted with the Apple Disk Utility. The stick is always completely empty when I insert it for download.

I've done exactly the same thing on my iMac with no issues when I tried it for my first map download.

 

[DocHudson]

I'm stilling trying to add a vehicle to the maps website. I made an account on the Jaguar maps website and turned on the AT&T mobile data on the car, but I don't see the "4G" or whatever symbol on the InTouch screen and the maps website will not add my car to my account. It keeps telling me to sign in on my navigation screen which I've already done. I think something is still not correct with getting my AT&T connection active on the car or there is some delay in when I set it up and when it is fully functional.

I am on WiFi right now as well.

 

[Qtown charger]

I'm stilling trying to add a vehicle to the maps website. I made an account on the Jaguar maps website and turned on the AT&T mobile data on the car, but I don't see the "4G" or whatever symbol on the InTouch screen and the maps website will not add my car to my account. It keeps telling me to sign in on my navigation screen which I've already done. I think something is still not correct with getting my AT&T connection active on the car or there is some delay in when I set it up and when it is fully functional.

I am on WiFi right now as well.

I had a similar issue when I first signed up with AT&T. For some reason their system and the car's system were not communicating properly. It took a couple of weeks with someone at JLRNA talking to AT&T to sort it out. From what I was told the id that the car presented to AT&T was not the id they had on record for that vin#. Not sure I believe that, but ....
For me, the SIM was working - live traffic was showing, my AT&T account was showing as active and the car would login, but no 4/5G symbol and no live weather, news or internet access.

 

[DocHudson]

I had a similar issue when I first signed up with AT&T. For some reason their system and the car's system were not communicating properly. It took a couple of weeks with someone at JLRNA talking to AT&T to sort it out. From what I was told the id that the car presented to AT&T was not the id they had on record for that vin#. Not sure I believe that, but ....
For me, the SIM was working - live traffic was showing, my AT&T account was showing as active and the car would login, but no 4/5G symbol and no live weather, news or internet access.

Thanks Qtown. I've received three emails since taking delivery of the car stating that someone is trying to take my AT&T service and asking if I sold my car.

I think you might have something there. I'll be making some calls tomorrow.

 

[StormRune]

Just a follow-up from my earlier request for help on my recent map-loading problems. I appreciate all of the responses that helped me narrow down the possible issues!

To recap, I was unable to get the car to recognize the map update on the somewhat old Sandisk USB 3.0 128GB drive I had used for map updates at least a half dozen times before. I found another 64GB drive I had sitting around, the version of USB not known, and was able to get partially through the update when it would fail with the message: "Unable to install new maps. Please try again or contact your Dealer for assistance" about 10-15% through the update. I tried that 3 times. My Mac's diagnostics detected no problems with either drive.

So I finally bought a new 32GB Sandisk USB 3.1 drive and tried with that this morning and everything updated just fine.

The bottom line is the car seems super-sensitive to the USB drive being used. If you have problems getting yours to take the update a new USB drive may be the fix (USB 3.1 in my case, but I know USB 3.0 drives have worked before for me and others).

 

[squishball]

The bottom line is the car seems super-sensitive to the USB drive being used. If you have problems getting yours to take the update a new USB drive may be the fix (USB 3.1 in my case, but I know USB 3.0 drives have worked before for me and others).

StormRune, I fully concur with your experience with USB drives. None of my existing 3.0 ones worked either for map updates or as music storage, but a newly purchased 3.1 did. I had the same issue (music) on my 991.1 (gone) & 991.2.