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Thought I'd run this by the forum before locking horns with local JLR service. Ever since I took delivery in August, I've been unable to log into InControl services from the navigation screen. I'm sure you know the scenario -- Open the nav screen, the system prompts with "Please log in," prompts you for an email address and password, and ... "Sorry. There was a problem on our end. Please sign in later." All in-car functions seem to be working properly, telematics is on and working. I would pass on this except that JLR web sites (InControl, map update, etc.) tell me that "the primary user has not logged in from the vehicle," I don't have access to map updates, etc. Any thoughts?
 

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The car doesn’t seem to like complex/long passwords. On your computer change to a shorter password with just alphanumeric characters like Fall2019 and see if you can then log in. If you can it was the password. If you still can’t, you may need to have them reset the system
 

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shorter password with just alphanumeric characters like Fall2019
Ooooohhh, we have Dantrium's password [img= class=inlineimg]https://www.i-paceforum.com/forum/images/I-PaceForum/smilies/tango_face_devil.png[/img]
No, mine is Fall2018. I changed it up in my example because I wouldn’t want anyone to have my password, because I use that one password for all my accounts
 

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Discussion Starter #7
The car doesn’t seem to like complex/long passwords. On your computer change to a shorter password with just alphanumeric characters like Fall2019 and see if you can then log in. If you can it was the password. If you still can’t, you may need to have them reset the system
Thanks for the suggestion, Dantrium, but no joy here. I DID learn, by accidentally entering the new password incorrectly, that when accessing the system via the car, the system seems aware of who I am -- it returned an "incorrect password for this account" message. So I'm pretty much forced to believe that the problem is at JLR's (or Here's) end, not with the car or the communications. Any ideas on where/how to go to JLR with this?
 

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Besides the Jaguar Remote app, there's the Jaguar Route Planner app. Download that app and login with the ID and password established at jaguar.here.com.

If you've done that, please clarify by specifying all steps you're doing.
 

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The car doesn’t seem to like complex/long passwords. On your computer change to a shorter password with just alphanumeric characters like Fall2019 and see if you can then log in. If you can it was the password. If you still can’t, you may need to have them reset the system
Thanks for the suggestion, Dantrium, but no joy here. I DID learn, by accidentally entering the new password incorrectly, that when accessing the system via the car, the system seems aware of who I am -- it returned an "incorrect password for this account" message. So I'm pretty much forced to believe that the problem is at JLR's (or Here's) end, not with the car or the communications. Any ideas on where/how to go to JLR with this?
Try doing a reset from the little wrench button in the car. Make sure you are in an area with good connectivity and press and hold the wrench button until the light starts blinking. Otherwise use the help button and see if they can force a reset in the car.

If that doesn’t do anything, download a map update and install it to see if that resets it.

Last resort, go to the dealer and get them to help you get it reset so it will log in.
 

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I'm having the exact same issue. Email exchange with JLR and a visit to the dealer for software update has not resolved. I've tried simple passwords and multiple email accounts. JLR did say to only use a .com email because it does not work with a .net email address. I will try the reset tonight. I can't try the map update because the Add a Vehicle on jaguar.here.com requires you to log in from the car. Please update the thread if you figure out how to get this working.
 

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Discussion Starter #11
I'm having the exact same issue. Email exchange with JLR and a visit to the dealer for software update has not resolved. I've tried simple passwords and multiple email accounts. JLR did say to only use a .com email because it does not work with a .net email address. I will try the reset tonight. I can't try the map update because the Add a Vehicle on jaguar.here.com requires you to log in from the car. Please update the thread if you figure out how to get this working.
NorCal, were you able to try logging on with a .com address? Did it work? I just took a stab at this, to no effect, but I may have done it incorrectly -- will try again when I have more time.
 

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I'm having the exact same issue. Email exchange with JLR and a visit to the dealer for software update has not resolved. I've tried simple passwords and multiple email accounts. JLR did say to only use a .com email because it does not work with a .net email address. I will try the reset tonight. I can't try the map update because the Add a Vehicle on jaguar.here.com requires you to log in from the car. Please update the thread if you figure out how to get this working.
The email I use for login ends with a .net domain so that can't be the reason I'm afraid. This morning for some reason I had to login again so I just verified that a .net email address works.
 
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