Traction Battery Fault, Wheels Locked Up

25660 Views 67 Replies 23 Participants Last post by EV Cat, Nov 9, 2019

SipherHex

Discussion Starter · Dec 17, 2018

Took delivery of a new first edition today. 36mi on the odometer and 20mins from the dealer while driving on a city street I hear a loud 'bang' from the rear of the car and there's a shudder.

I think maybe a tire blew out, but the car isn't pulling to any side. An instant later the warning announcements start: Traction Battery Fault Detected, pull over safely, reduced performance.

I pull the car over and it's telling me it's going to shut down. I'm stopped on the side of the road. I attempt to put the car into P, but the warning 'Speed too high for Park' comes up on the screen. I can put it in N. Getting it onto the flatbed to tow back to the dealer the rear wheels are completely locked up and have to be put on skates.

Searching around I don't see much info on similar incidents. Anyone heard of anything similar and how JLR ended up handling it?

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McRat

· #2 · Dec 17, 2018

SipherHex said:
Took delivery of a new first edition today. 36mi on the odometer and 20mins from the dealer while driving on a city street I hear a loud 'bang' from the rear of the car and there's a shudder.

I think maybe a tire blew out, but the car isn't pulling to any side. An instant later the warning announcements start: Traction Battery Fault Detected, pull over safely, reduced performance.

I pull the car over and it's telling me it's going to shut down. I'm stopped on the side of the road. I attempt to put the car into P, but the warning 'Speed too high for Park' comes up on the screen. I can put it in N. Getting it onto the flatbed to tow back to the dealer the rear wheels are completely locked up and have to be put on skates.

Searching around I don't see much info on similar incidents. Anyone heard of anything similar and how JLR ended up handling it?

Welcome. Sorry to hear it.

Hopefully it will be better than Tesla, and you will need less than 5 new rear motors in the first 10,000 miles. One front motor failure has been reported as well as an arson.

You didn't even mention contacting JLR's online cell assistance. How did that work for you?

McRat

· #3 · Dec 17, 2018 (Edited)

Note: It appears nearly everyone on this site with one post had an immediate failure. They are coming as a daily stream. It's like the Tesla zealots did to the Volts, but their lack of knowledge of how Volts operate ID'd them as pranksters.
Odd they would only discover there is an internet after they completed the purchase of a $90k car.
The reason I mention this is that I've now driven 4 i-Paces and haven't seen a significant issue during testing.
And the 200 prototypes abused by thousands press members didn't see the high % of failure that "1" posters are listing here.
The "1" posters haven't listed their followups in general so I guess all of them died in a plane accident?

Reactions: 3

WattAJag

· #4 · Dec 17, 2018

Actually sounds a little familiar:

https://www.i-paceforum.com/forum/562-2018-jaguar-i-pace-ev-purchase-incentives-rebates-tax-credits/2119-my-first-problem.html

McRat

· #5 · Dec 17, 2018

WattAJag said:
Actually sounds a little familiar:

https://www.i-paceforum.com/forum/562-2018-jaguar-i-pace-ev-purchase-incentives-rebates-tax-credits/2119-my-first-problem.html

Except with a LOT more details and posted by someone who had already joined the site, and has posted afterwards.

Not saying it's a prank ID, but after seeing literally hundreds of them since 2000 on car boards, it shows the normal MO. So there is certainly a possibility.

I'm not claiming the OP is a stock market manipulator, or a scorned Elon Musk lover. Just that one post with a low level of detail on the problem needs more info if it is to be helpful to the community.

We don't work for JLR. We weren't given cars. We are not paid to drive them. We are enthusiasts, not the JLR Help Hotline. And that's how to communicate with with us.

I can't even tell if his car was drivable or rolled in neutral. I do know the OP is not familiar with rear flats on modern cars with SC systems and TPMS. Bright arse TPMS light appears by law, it's not subtle. Car will drive straight and gentle corners. It will destroy your rims.

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I-PaceDave

· #6 · Dec 17, 2018

McRat said:
Note: It appears nearly everyone on this site with one post had an immediate failure. They are coming as a daily stream. It's like the Tesla zealots did to the Volts, but their lack of knowledge of how Volts operate ID'd them as pranksters.
Odd they would only discover there is an internet after they completed the purchase of a $90k car.
The reason I mention this is that I've now driven 4 i-Paces and haven't seen a significant issue during testing.
And the 200 prototypes abused by thousands press members didn't see the high % of failure that "1" posters are listing here.
The "1" posters haven't listed their followups in general so I guess all of them died in a plane accident?

It's really amazing how many people make their first post in a very condemning nature. Typically posting photos of the dash error, and tow truck make it more real which many o these posters lack.

Reactions: 1

McRat

· #7 · Dec 17, 2018

I-PaceDave said:
It's really amazing how many people make their first post in a very condemning nature. Typically posting photos of the dash error, and tow truck make it more real which many o these posters lack.

I hate to imply the OP is not having a problem, but I agree with you. Most new car owners with problems provide more data and a follow up.
The sad part is people with actual issues are clumped with the 1,000+ troll posters trying to start a argument. But it's too late to put that toothpaste back in the tube.

And they tend to come in batches, which points to somebody setting up multiple accounts.

WattAJag

· #8 · Dec 17, 2018

There are times where I am truly ashamed of my species, and have to accept that - if there is intelligent life somewhere in the universe, it would be wise to do its damnedest to hide from us.

JonB

· #9 · Dec 17, 2018

SipherHex said:
Took delivery of a new first edition today. 36mi on the odometer and 20mins from the dealer while driving on a city street I hear a loud 'bang' from the rear of the car and there's a shudder.

I think maybe a tire blew out, but the car isn't pulling to any side. An instant later the warning announcements start: Traction Battery Fault Detected, pull over safely, reduced performance.

I pull the car over and it's telling me it's going to shut down. I'm stopped on the side of the road. I attempt to put the car into P, but the warning 'Speed too high for Park' comes up on the screen. I can put it in N. Getting it onto the flatbed to tow back to the dealer the rear wheels are completely locked up and have to be put on skates.

Searching around I don't see much info on similar incidents. Anyone heard of anything similar and how JLR ended up handling it?

Hey SipherHex. Some people are suspecting that here is a whiff of trollism about your post. If you and your problem with your new i-Pace really are genuine perhaps you would like to tell us who your dealer was and where you are located. Maybe even post a picture of the car at the dealers.

Reactions: 2

Mister Dave

· #10 · Dec 17, 2018

McRat said:
I hate to imply the OP is not having a problem, but I agree with you. Most new car owners with problems provide more data and a follow up.
The sad part is people with actual issues are clumped with the 1,000+ troll posters trying to start a argument. But it's too late to put that toothpaste back in the tube.

And they tend to come in batches, which points to somebody setting up multiple accounts.

I've witnessed this too. I can't say I knew which was legit and which wasn't. What's always not helpful is the counterattack. The good news is that if we refrain from responding the thread disappears more quickly. If it's legit, and the group hasn't shamed the poster off, then the next post could be revealing and it can proceed from there. Or.... the thread dies quickly.

My apathy is the best weapon against this sort of thing.

bruintoo

· #11 · Dec 17, 2018

I'm giving these first time posters the benefit of the doubt. Maybe it's because of these failures with their i-Paces that brought them to this forum. If I get an error or a failure with something I bought, my first inclination would be to search the interwebs.

Reactions: 2

Bridor

· #12 · Dec 19, 2018

I was driving really fast and suddenly everything rippled and I was driving on the surface of Mars. I quickly shut down the ventilation system and drove really fast and somehow managed to return to Earth. Has anyone else here had this experience? Should I call Jaguar or check myself into the nearest psychiatric facility?

Brent

Reactions: 2

McRat

· #13 · Dec 19, 2018

Bridor said:
I was driving really fast and suddenly everything rippled and I was driving on the surface of Mars. I quickly shut down the ventilation system and drove really fast and somehow managed to return to Earth. Has anyone else here had this experience? Should I call Jaguar or check myself into the nearest psychiatric facility?

Brent

I was about to gravity slingshot around Saturn, but I realized picking on a Saturn Sky was like pushing Tiny Tim from A Christmas Carol down the stairs. Not good for the holiday spirit...

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SipherHex

Discussion Starter · #14 · Dec 20, 2018

Thanks for the welcome. Just a busy guy, sorry for the delay in followup. Pics or it didn't happen for this crew, eh? See attached.

As to the sound, I thought the wheels had hit something. I'm not expecting tires to explode.

The car claimed to be in N, but the rear wheels did not roll. Front wheels did.

Jaguar Stevens Creek in San Jose is the dealer, you can see from the license plate. Update from them just today is they will replace the rear power distribution box and then continue testing. They're seeming to do well by my me at this point, just took a little longer to diagnose than they had expected having to bring in someone expertise as the service staff are not fully trained up yet.

I did use the integrated roadside assistance! They answered fairly shortly, but don't seem to have much info on which car you're calling from or be trained up much on the IPace. After I explained the experience and the warning message on the dash, the person suggested that 'I'll put your car backfired and now you have engine trouble.' Got that corrected.

Then tow company sent out a jumper truck at first rather than a flatbed, as they'd got the message that someone's 'battery had died.' A quick conversation with the driver and they got the flatbed ordered.

It was certainly disappointing. I've been looking forward to taking delivery very much, and the 18 mi I drove was unlike any other performance car I've driven before, including a Tesla. Much more satisfying than the short drives at the autocross-like event Jaguar held earlier in the year.

I hadn't found much info about similar issues, so seems like this is a pretty unique experience from what you guys know?

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McRat

· #15 · Dec 20, 2018 (Edited)

SipherHex said:
Thanks for the welcome. Just a busy guy, sorry for the delay in followup. Pics or it didn't happen for this crew, eh? See attached.

As to the sound, I thought the wheels had hit something. I'm not expecting tires to explode.

The car claimed to be in N, but the rear wheels did not roll. Front wheels did.

Jaguar Stevens Creek in San Jose is the dealer, you can see from the license plate. Update from them just today is they will replace the rear power distribution box and then continue testing. They're seeming to do well by my me at this point, just took a little longer to diagnose than they had expected having to bring in someone expertise as the service staff are not fully trained up yet.

I did use the integrated roadside assistance! They answered fairly shortly, but don't seem to have much info on which car you're calling from or be trained up much on the IPace. After I explained the experience and the warning message on the dash, the person suggested that 'I'll put your car backfired and now you have engine trouble.' Got that corrected.

Then tow company sent out a jumper truck at first rather than a flatbed, as they'd got the message that someone's 'battery had died.' A quick conversation with the driver and they got the flatbed ordered.

It was certainly disappointing. I've been looking forward to taking delivery very much, and the 18 mi I drove was unlike any other performance car I've driven before, including a Tesla. Much more satisfying than the short drives at the autocross-like event Jaguar held earlier in the year.

I hadn't found much info about similar issues, so seems like this is a pretty unique experience from what you guys know?

Sorry I doubted you. There was a front motor failure on this site. But nothing like what was observed when the Model S debuted with some cars getting up to 5 new rear motors.

I also was not overwhelmed by the 'integrated roadside assistance'. It's nothing to write home about. They cannot even read Trouble Codes off the cars. OnStar set a pretty high bar in this arena that nobody has caught up with yet.

My "Traction Battery Fault" warning said "Drive With Caution" unlike yours. It apparently was a software glitch, no symptoms, and went away when fully charged.

Varun

· #16 · Dec 20, 2018

I had a similar problem after having the car for about 2 weeks. I got a system error message saying traction battery fault detected, performance reduced. Things got back to normal in a few hours and I haven't had any issues since then. I have not noted any performance difference. One difference I have noted is the degree of regenerative braking. It maybe a subjective feeling but I have noted that the amount of regenerative braking has decreased. Maybe it is just because I have gotten more accustomed to the feature over time I have owned this car.

SipherHex

Discussion Starter · #17 · Dec 20, 2018

From my memory I believe this incident did occur while I was on a city street and the car was slowing down under regen.

I did have regen braking set to high, which I changed from where it was set to low at the dealer. It's possible this unit had never been driven under that setting given the low mileage.

SipherHex

Discussion Starter · #18 · Dec 20, 2018 (Edited)

Regarding warnings, there actually were a slew of others besides the one in the photo, including 'reduced performance' and 'drive with caution.'

The most odd one was this error which came up after the car had stopped when I attempted to put the car in P. 'Speed too high for Park' very confused electronics.

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SipherHex

Discussion Starter · #19 · Jan 2, 2019

Latest update: rear power distribution box replaced, but did not sort the problem out. Problem bounced to NJ and now to engineering in UK to diagnose. No updates or timeline for that at this point. Just waiting...

Dantrium

· #20 · Jan 2, 2019

SipherHex said:
Latest update: rear power distribution box replaced, but did not sort the problem out. Problem bounced to NJ and now to engineering in UK to diagnose. No updates or timeline for that at this point. Just waiting...

I would ask them to just get you a new car. There are still several Red FE’s out there.

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