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Discussion Starter · #1 ·
My 2019 FE with 35798 miles just showed the following message: "Normal suspension height only available" and height adjustment (up or own) then became inactive. Back to normal after parking and restart but happened again after driving a few miles. Anyone experienced this before? Will contact dealer tomorrow but want to hear your thoughts. Thanks.
 

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Discussion Starter · #5 ·
Went to the local dealer but have to wait until next week. Told ok to drive.

When the car first starts, all are normal and I can raise and low the car. After a mile or so, the message came and no more suspension height adjustment. No more lowering when exit either. Otherwise, all seems to be normal except the suspension seems stiffed.
 

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Discussion Starter · #6 ·
Update
While waiting for the dealer to check the car next week, I noticed something new. The cruise is not available any more. Not sure if this is related to this suspension problem but there was another message right after the suspension message, which appears within a minute after the car got started each time. It only stayed for a few seconds each time then it is gone. It says something like “the emergency smart break system is not available". Is it possible that some sensors caused the car to disable few related features? Any thoughts on that? The dealer said no problem to drive. What do you think? Thanks
 

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Discussion Starter · #9 ·
So is this a separate problem from the suspension? Or does the auxiliary battery also power something related to the suspension?
I had a feeling that those two, actually three (no cruise), are related due to some sensor. My car did not drop so no air leaking. It can go up or down so hardware works but the system must disable some features as it is not getting needed feedback to adjust. Just a guess. Anyway, I do feel the ride is much rougher so suspension is likely not doing its job.
 

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Discussion Starter · #12 ·
Update:

Dropped the card at the dealer and took a ride home (no loaner available). The WattCat showed the car were test driven twice at 9:12:45am and 5:07:24pm, respectively and then fully charged overnight. The WattCat also showed a DIST_TO_SERVICE_KM alert yesterday morning. Then, unexpected, the car was delivered back to me this morning. Was told all were fixed and my service advisor will let me know details next Tuesday when she get back from vacation. Apparently, she was rush to leave yesterday and did not have time to complete the paperwork when the technician finished the work late afternoon.

All seems fine now but it left me wonder what has been done. Any predictions? It should not be something major or it should be that quick. Anyway, she really should give me a call but I did get my car back quickly. Will report back next week.

Also, while at the dealer, saw a while I-Pace tucked in. The driver said the car were driven through the water and died. I thought EV can drive though water. Maybe he got too deep for too long.

 

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Discussion Starter · #17 ·
Update:

Finally got some information from my service advisor. Here is the summary.

1) They found a leaking (seems lot of work) and fixed it (had needed parts)
2) Replaced and installed new TCU.

No more messages and all functions are back to normally now. Not sure if the leaking or TCU caused those functions to be disabled. Still not getting 20.2. Here are details.

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