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So our I-pace only has 400 miles on it and twice the suspension has gone wonky and told us that there is a fault detected and stopped being able to be adjusted. both times after shutting the car off for a few hours and returning for another trip did it start to work normally again. does anyone have any experience with this issue? the car is two weeks old, I am irritated to have to take it in already.
 

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So our I-pace only has 400 miles on it and twice the suspension has gone wonky and told us that there is a fault detected and stopped being able to be adjusted. both times after shutting the car off for a few hours and returning for another trip did it start to work normally again. does anyone have any experience with this issue? the car is two weeks old, I am irritated to have to take it in already.
Are you adjusting the air suspension multiple times during a drive? The attached screenshot is from iGuide and the 2nd paragraph mentions that the system can lack enough air to adjust the suspension but will add air as the car is parked.
 

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Discussion Starter · #3 ·
ya know, we hardly ever even try to adjust the suspension. both times its gone haywire, we were not even messing with it.
 

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JLR air suspension is really really good. They have decades of experience and while it's possible that there's a physical issue with the suspension my hunch is that it's a bad sensor or maybe an insidious short somewhere.

My 2004 VW Touareg has air suspension and it blows my mind that it's still going strong despite the years of abuse. JLR's air suspension technology is at least as good and reliable.

We can speculate about the cause of the issue but bottom line is that, austin, you should probably just bring it in so that they can read the fault codes. Frustrating, I know, but have them do all the software updates too and I (we) will keep fingers crossed they can fix it. 🍺 🍺 🍺
 

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Interesting article about Jaguar air suspension failures. Failures are normally due to age but the bottom line is to get an expert to diagnose the issue.

 

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Definitely not pushing anyone away from the dealer. Their discussion mirrored other articles especially along the recommendation to have someone who knows what they're doing diagnose the problem. For us it's all under warranty and the dealer should be our source.
 

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I received at the "Normal Ride Height Only" error yesterday. It occurred under slightly unusual circumstances as compared to my regular driving pattern. I had two colleagues with me in a nearby town for a meeting in comfort mode while driving over a succession of five of those large speed humps. I'm generally alone or just with my wife and in Dynamic and if I see a speed hump, they don't come in series like that.

I was able to switch back and forth between Comfort and Dynamic, but unable to adjust height. I also got a cruise control unavailable error. Otherwise the car perform fine on the 25 mile journey home. Fingers crossed that this clears itself after sitting overnight.

ETA: Everything was fine when I drove the car this morning.
 
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****. The error came back on my regular commute. Might need to make an appointment with the dealer.
 

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19 I-pace HSE Polaris/Fuji white with most options and a lot of accessories
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Visual inspection: Check the height sensors at each wheel (you'll see little devices with levers attached) to ensure the levers are not broken or obstructed. Check that the wiring to them isn't damaged.

Audible test: Have an assistant listen for air leaks anywhere while you operate the height switches (or you listen while assistant operates the switches).

With the car standing still:
Does the car go all the way down to access height at all 4 wheels?
Does the car raise to normal height at all 4 wheels?
Does the car raise to off-road height at all 4 wheels?

Does it go down properly in stages (reverse of above)?

If it works properly with manual operation as above, it could be a faulty sensor. That will require diagnostic code extraction.

Another thought:
Have you adjusted any of the Dynamic mode settings? Try a reset to factory settings, go for a drive, and then re-customize.
 

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With the system reset, I can raise and lower the car as normal. After about a mile of diving, I get the error.
 

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Dropped the car off at the dealer today.

The initial diagnosis is a faulty air pump.

The part will be coming from California and it's OK for me to drive on it in the meantime, so at least I don't need to deal with an E-Pace loaner.
 

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Part arrived last week and I scheduled the repair for yesterday. They gave me an F-Pace loaner and the car was ready this morning. The repair was covered by warranty so I don't know how much it would have cost, but it appears to have been somewhat involved:

CUSTOMER STATES ERROR FAULT ON DASH COMING ON ... "NORMAL RIDE HEIGHT ONLY".
INSTALL SOP
AIR RIDE COMPRESSOR EXPANSION CHAMBER LEAKING.
USED SOAPY WATER TO CHECK AIR LINES FOR LEAKS AND FOUND AT THE AIR COMPRESSOR IN REAR OF VEHICLE. REMOVED AIR COMPRESSOR AND DRILLED OUT ALL RIVETS FOR THE COVERS TO REVEAL THE AIR COMPRESSOR ITSELF. REMOVED EXPANSION CHAMBER RIVETS AND INSTALLED NEW EXPANSION CHAMBER. CLOSED THE SYSTEM USING NEW RIVETS AND REINSTALLED. TESTED FOR FURTHER LEAKS AND FOUND NONE, TEST DROVE VEHICLE AND NORMAL RIDE HEIGHT ONLY LIGHT DID NOT APPEAR ON DASH ANY LONGER. NO FURTHER REPAIRS NEEDED.
The part replaced was not very expensive:


but my guess is that there was at least a few hours of work.

I also tried to get them to replace my 12v and TCU batteries as I'm now generally below 13 volts on the 12v battery and the TCU is hanging out at 80%. The service writer was sympathetic, but apparently the wonky air compressor may have been drawing down the batteries, so I need to see if they continue to degrade with that issue addressed.
 

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Started getting the fault yesterday when I also went from 100% charge to 2% in 60.4 miles. I’m sort of hoping it’s just the compressor drawing down the battery, like your advisor said, but I’d be okay if they replace the battery pack!
 
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