Jaguar I-Pace EV400 Forum banner

1 - 14 of 14 Posts

·
Registered
Joined
·
4 Posts
Discussion Starter · #1 ·
So our I-pace only has 400 miles on it and twice the suspension has gone wonky and told us that there is a fault detected and stopped being able to be adjusted. both times after shutting the car off for a few hours and returning for another trip did it start to work normally again. does anyone have any experience with this issue? the car is two weeks old, I am irritated to have to take it in already.
 

·
Registered
Joined
·
816 Posts
So our I-pace only has 400 miles on it and twice the suspension has gone wonky and told us that there is a fault detected and stopped being able to be adjusted. both times after shutting the car off for a few hours and returning for another trip did it start to work normally again. does anyone have any experience with this issue? the car is two weeks old, I am irritated to have to take it in already.
Are you adjusting the air suspension multiple times during a drive? The attached screenshot is from iGuide and the 2nd paragraph mentions that the system can lack enough air to adjust the suspension but will add air as the car is parked.
 

Attachments

·
Registered
Joined
·
4 Posts
Discussion Starter · #3 ·
ya know, we hardly ever even try to adjust the suspension. both times its gone haywire, we were not even messing with it.
 

·
Super Moderator
Joined
·
2,577 Posts
JLR air suspension is really really good. They have decades of experience and while it's possible that there's a physical issue with the suspension my hunch is that it's a bad sensor or maybe an insidious short somewhere.

My 2004 VW Touareg has air suspension and it blows my mind that it's still going strong despite the years of abuse. JLR's air suspension technology is at least as good and reliable.

We can speculate about the cause of the issue but bottom line is that, austin, you should probably just bring it in so that they can read the fault codes. Frustrating, I know, but have them do all the software updates too and I (we) will keep fingers crossed they can fix it. 🍺 🍺 🍺
 

·
Registered
Joined
·
816 Posts
Interesting article about Jaguar air suspension failures. Failures are normally due to age but the bottom line is to get an expert to diagnose the issue.

 

·
Registered
Joined
·
816 Posts
Definitely not pushing anyone away from the dealer. Their discussion mirrored other articles especially along the recommendation to have someone who knows what they're doing diagnose the problem. For us it's all under warranty and the dealer should be our source.
 

·
Registered
Joined
·
156 Posts
I received at the "Normal Ride Height Only" error yesterday. It occurred under slightly unusual circumstances as compared to my regular driving pattern. I had two colleagues with me in a nearby town for a meeting in comfort mode while driving over a succession of five of those large speed humps. I'm generally alone or just with my wife and in Dynamic and if I see a speed hump, they don't come in series like that.

I was able to switch back and forth between Comfort and Dynamic, but unable to adjust height. I also got a cruise control unavailable error. Otherwise the car perform fine on the 25 mile journey home. Fingers crossed that this clears itself after sitting overnight.

ETA: Everything was fine when I drove the car this morning.
 
  • Like
Reactions: CurtSprings2

·
Registered
Joined
·
156 Posts
****. The error came back on my regular commute. Might need to make an appointment with the dealer.
 

·
Premium Member
19 I-pace HSE Polaris/Fuji white with most options and a lot of accessories
Joined
·
1,205 Posts
Visual inspection: Check the height sensors at each wheel (you'll see little devices with levers attached) to ensure the levers are not broken or obstructed. Check that the wiring to them isn't damaged.

Audible test: Have an assistant listen for air leaks anywhere while you operate the height switches (or you listen while assistant operates the switches).

With the car standing still:
Does the car go all the way down to access height at all 4 wheels?
Does the car raise to normal height at all 4 wheels?
Does the car raise to off-road height at all 4 wheels?

Does it go down properly in stages (reverse of above)?

If it works properly with manual operation as above, it could be a faulty sensor. That will require diagnostic code extraction.

Another thought:
Have you adjusted any of the Dynamic mode settings? Try a reset to factory settings, go for a drive, and then re-customize.
 

·
Registered
Joined
·
156 Posts
With the system reset, I can raise and lower the car as normal. After about a mile of diving, I get the error.
 

·
Registered
Joined
·
156 Posts
Dropped the car off at the dealer today.

The initial diagnosis is a faulty air pump.

The part will be coming from California and it's OK for me to drive on it in the meantime, so at least I don't need to deal with an E-Pace loaner.
 
1 - 14 of 14 Posts
Top