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Sorry for the long post but I wanted to share my experience and what I gathered from my service technician. Talked directly to the main technician for about 20 mins yesterday. He explained a number of things about my particular case. In no particular order:
-ran and updated software diagnostics
-couldn’t replicate until one of the employees was going about 70 on the highway and car locked up.
-clocked that the 2 motors were out of sync and rear motor would lock up because it didn’t know what to do.
-he explained that it is possible that my front motor was just a bad one that happened to be installed in my car (lucky me).
-replaced HV cabling (from Egypt via UK) along with various other parts and ordered a new front motor (~$16K dealer cost for the part. Not including shipping.)
-when they opened the crate, a forklift driver punched a hole in the crate and damaged one of the couplings and gaskets for one of the wires. My tech didn’t want to repair that mistake so that it wouldn’t be a problem in the future.
-ordered another front motor from the UK. (Another $16K+…glad it’s under warranty)
-installed new parts after it took ~3 weeks for another motor to arrive.
-tested car at various times of the day and drove it a net of ~160 miles
The technician said that he’s only seen this instance twice in person; my car and at school when he was getting I-Pace training. Apparently that car’s motors were going opposite of each other…yikes. He said he’s heard of 6 instances ever of the motors being out of sync. When I asked about his opinion about reliability he said that they rarely see I-Paces in the shop. Right now there’s one in for A/C and they’ve had another one in for sound system probs. When I asked about the HV battery and the 12V and the TCU, he said that if the HV cells fail, he’d replace the car. I assume he means out of warranty. I mentioned seeing the pack being taken out and replaced online and he said that’s a BIG job. I know a few of you have had cells replaced so hopefully you’ll all be good in the future. He gave me a HV battery health report with the battery at ~78% charge. 94% or 95% on each of the 36 cells. My TCU was reading 50% and he told me that it would be back once I drive it more and charge it more regularly.
I’m attaching my service notes. Good luck to you all.
I immediately felt better getting inside my own car that was Hand Washed. The service tech told me that I could request that in the future to make sure I don’t have any probs with my PPF in the future. Great to know in Frisco, TX. The superior steering, driving position, throttle response and overall driving experience was immediately felt compared to the Disco Sport I’ve had the last 2 months.
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