Thanks. I do really want MY I-Pace back. I don’t like driving this thing. BUT it’s better than nothing or something less desirable. I am lucky to have it. I’m about to make my next car payment and I know my car is just sitting on the lot.
21 - 36 of 36 Posts
9/11/2021 update:
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Sorry for the long post but I wanted to share my experience and what I gathered from my service technician. Talked directly to the main technician for about 20 mins yesterday. He explained a number of things about my particular case. In no particular order:
-ran and updated software diagnostics
-couldn’t replicate until one of the employees was going about 70 on the highway and car locked up.
-clocked that the 2 motors were out of sync and rear motor would lock up because it didn’t know what to do.
-he explained that it is possible that my front motor was just a bad one that happened to be installed in my car (lucky me).
-replaced HV cabling (from Egypt via UK) along with various other parts and ordered a new front motor (~$16K dealer cost for the part. Not including shipping.)
-when they opened the crate, a forklift driver punched a hole in the crate and damaged one of the couplings and gaskets for one of the wires. My tech didn’t want to repair that mistake so that it wouldn’t be a problem in the future.
-ordered another front motor from the UK. (Another $16K+…glad it’s under warranty)
-installed new parts after it took ~3 weeks for another motor to arrive.
-tested car at various times of the day and drove it a net of ~160 miles
The technician said that he’s only seen this instance twice in person; my car and at school when he was getting I-Pace training. Apparently that car’s motors were going opposite of each other…yikes. He said he’s heard of 6 instances ever of the motors being out of sync. When I asked about his opinion about reliability he said that they rarely see I-Paces in the shop. Right now there’s one in for A/C and they’ve had another one in for sound system probs. When I asked about the HV battery and the 12V and the TCU, he said that if the HV cells fail, he’d replace the car. I assume he means out of warranty. I mentioned seeing the pack being taken out and replaced online and he said that’s a BIG job. I know a few of you have had cells replaced so hopefully you’ll all be good in the future. He gave me a HV battery health report with the battery at ~78% charge. 94% or 95% on each of the 36 cells. My TCU was reading 50% and he told me that it would be back once I drive it more and charge it more regularly.
I’m attaching my service notes. Good luck to you all.
I immediately felt better getting inside my own car that was Hand Washed. The service tech told me that I could request that in the future to make sure I don’t have any probs with my PPF in the future. Great to know in Frisco, TX. The superior steering, driving position, throttle response and overall driving experience was immediately felt compared to the Disco Sport I’ve had the last 2 months.
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Sorry for the long post but I wanted to share my experience and what I gathered from my service technician. Talked directly to the main technician for about 20 mins yesterday. He explained a number of things about my particular case. In no particular order:
-ran and updated software diagnostics
-couldn’t replicate until one of the employees was going about 70 on the highway and car locked up.
-clocked that the 2 motors were out of sync and rear motor would lock up because it didn’t know what to do.
-he explained that it is possible that my front motor was just a bad one that happened to be installed in my car (lucky me).
-replaced HV cabling (from Egypt via UK) along with various other parts and ordered a new front motor (~$16K dealer cost for the part. Not including shipping.)
-when they opened the crate, a forklift driver punched a hole in the crate and damaged one of the couplings and gaskets for one of the wires. My tech didn’t want to repair that mistake so that it wouldn’t be a problem in the future.
-ordered another front motor from the UK. (Another $16K+…glad it’s under warranty)
-installed new parts after it took ~3 weeks for another motor to arrive.
-tested car at various times of the day and drove it a net of ~160 miles
The technician said that he’s only seen this instance twice in person; my car and at school when he was getting I-Pace training. Apparently that car’s motors were going opposite of each other…yikes. He said he’s heard of 6 instances ever of the motors being out of sync. When I asked about his opinion about reliability he said that they rarely see I-Paces in the shop. Right now there’s one in for A/C and they’ve had another one in for sound system probs. When I asked about the HV battery and the 12V and the TCU, he said that if the HV cells fail, he’d replace the car. I assume he means out of warranty. I mentioned seeing the pack being taken out and replaced online and he said that’s a BIG job. I know a few of you have had cells replaced so hopefully you’ll all be good in the future. He gave me a HV battery health report with the battery at ~78% charge. 94% or 95% on each of the 36 cells. My TCU was reading 50% and he told me that it would be back once I drive it more and charge it more regularly.
I’m attaching my service notes. Good luck to you all.
I immediately felt better getting inside my own car that was Hand Washed. The service tech told me that I could request that in the future to make sure I don’t have any probs with my PPF in the future. Great to know in Frisco, TX. The superior steering, driving position, throttle response and overall driving experience was immediately felt compared to the Disco Sport I’ve had the last 2 months.
What to expect and do with 12V battery failures - pre-MY21
In vehicles made before the 2021 model year, there are two 12V batteries. These are located in the frunk under the center removable panel and easily located by the red caps on their positive posts. The larger battery is referred to as the starter battery. This one is oriented differently from...
www.i-paceforum.com
Thank you for answer. Two 12V bateries is second surprise of my EV. Unbeliavable. 2Bateries caused life dangerous situation. My EV is from 2018 year. I am really disapointed with I-pace, it was my first and last experience with Jaguar, I understand that the battery can be discharged, but to have the car start jumping at a junction when you need to leave quickly is an egregious failure of a Jaguar developer who should at least get his ass kicked.
What to expect and do with 12V battery failures - pre-MY21
In vehicles made before the 2021 model year, there are two 12V batteries. These are located in the frunk under the center removable panel and easily located by the red caps on their positive posts. The larger battery is referred to as the starter battery. This one is oriented differently from...
Did any of you manage to resolve this gross software failure by update ? This is really about life. I was turning left at a tight turn off the exit onto the highway when the trucks are coming. If he'd gone out there, I wouldn't have been among the living.
My personal opinion is that this mistake is life threatening. Imagine if you want to leave an intersection in a blind spot and I-pace starts jumping at 2km/h. I'm really scared to get in the car. I'm going to install a dash camera, upgrade, 12v baterries in it and if the fault shows up, will it documented and I will paste on youtube as big warning of potentional buyers. I'll go to a lawyer. I never seen this dangerous situation with my EV from Japan.
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