It is about the country issue. You can try to change the country setting. When you are in Canada, Spotify will have no response and it will not show up sometimes. Then you should restart the online media in your car. Maybe update to a new version works. Sign in to your own Spotify premium account and try again. To avoid this issue happens again, I have an idea. I have tried a Spotify Music Converter before. It can convert the songs from Spotify to MP3 format. Then save the converted files to an mp3 player or burn it to a CD. Connect the MP3 player or play the CD in my car. There are many converters on Google Chrome. DumpMedia helps me a lot. The 15 days free trial for windows is pretty amazing since I can try it whether it suits me before buying this software.