[ITLBFUN4U]

Thanks, but to be more clear, I was contacted by JLR on May 30, 2024 and asked if I want a new battery pack or would like help replacing the I-Pace with the options listed above. It is my understanding this problem requiring replacement of the entire battery pack affects only a small number of the first I-Pace's made. The March 11, 2024 post you link is helpful but apparently JLR now does have a plan for a few of us to replace the entire battery pack. Apparently from what I can find on the Internet it is only the first perhaps 200 or so I-Paces who need a repair this drastic, but Internet accuracy is unknown in this case. The intent of the thread was to provide a discussion forum for those who are offered the chance by JLR to either replace their battery packs or sell their I-Pace back to Jaguar or trade them in. There are advantages and disadvantages to each option. For now, I plan on a new battery pack since the I-Pace is such an excellent vehicle.

They just told me they are not replacing anymore batteries. In part or whole, on the 2019 first editions. Which I have one. They said the repairs didn't work and that they are only offering buyouts of no more than 30k.

 

[ITLBFUN4U]

Whatever the commercial and legal solution might be between JLR and LGC, the retail price of a complete battery pack is probably irrelevant to JLR’s decision to offer a buy-back

Completely relevant. JLR corporate has told me they are not replacing the batteries as the repair cost 38k per pack and the buyout is only 30k per car. Do the math. They said they are not replacing anymore batteries. First they said they couldn't find one. Then they said the fix didn't work when done. Then she said it was cost vs cost. So yes, the cost is the current issue, not finding the battery is false. Dealership said they have a couple.

 

[ITLBFUN4U]

Yeah so here we are. My first edition has been sitting at the San Diego dealership for 4 months now. They gave me the option of 30,000 dollars, and to pay for half the difference in buying a new one. Not a bad deal, but, I still have to come out of my pocket for 20 grand or so at the end of the day. I mean, its 20 grand I didn't plan to put towrad another car. I am back and fourth with the real deciding factor being, will they actually get a new battery or just wear me down till I give in on their deal. Maybe Im being too hard headed and should take the last offer. What say you?

Who was your contact? I would take that deal. I'm in the same boat and they only offered me the 30k. JLR corporate customer service in new jersey won't budget on fixing mine or going higher in restitution. My car only has 13k miles and is in mint condition. I love this car. Do you have a jlr customer service contact. Mine is in new jersey and not even remotely bothered to stray from the script of no repairs and only 30k buyout

 

[ITLBFUN4U]

Interested in finding out just how much they intend to offer you for the "buy back" I traded mine in for $21k and I picked up a 2022 F pace.

30k is the most they are offering.

 

[ITLBFUN4U]

Enlightening conversation. I own a 2019 I-pace that has been in for the software update and then back in to have two of the battery cells replaced. Once again, getting the traction battery fault indicator and the car only charges to 150 mile range. My local dealer has made not the slightest suggestion of anyone paying to get my car working properly again other than me. I did make a call to Jaguar customer relations, who was also totally non-committal. How do you get Jaguar to offer you these replacement deals?

Thanks,

Joel

They arent doing anymore repairs. Only offering buyouts. My offer is 30k.

 

[ipace2020]

30k is the most they are offering.

Anywhere? Is California doing any better with the lemon laws there? what's the source for the $30k info?

Thanks

 

[stuart.mcknight]

For me to go from my 2019 to a 2023/4 with the H484 was going to cost me $38k so given the depreciation shark, I passed and had the battery replaced.

 

[KevinDell]

Completely relevant. JLR corporate has told me they are not replacing the batteries as the repair cost 38k per pack and the buyout is only 30k per car. Do the math. They said they are not replacing anymore batteries. First they said they couldn't find one. Then they said the fix didn't work when done. Then she said it was cost vs cost. So yes, the cost is the current issue, not finding the battery is false. Dealership said they have a couple.

Cost to whom? The “38k per pack“ is close to the retail price of a new battery and there is no way that this is the true cost to LGES of a replacement…they will calculate the marginal factory cost of producing an additional battery and JLR will back-charge to LGES the dealer’s labour charge; the sum is much less than 38k. Otherwise we’d be seeing the H514 buyback worldwide; instead there are plenty of posts on this and the UK forum reporting new battery packs being fitted.

 

[MartyO]

Cost to whom? The “38k per pack“ is close to the retail price of a new battery and there is no way that this is the true cost to LGES of a replacement…they will calculate the marginal factory cost of producing an additional battery and JLR will back-charge to LGES the dealer’s labour charge; the sum is much less than 38k. Otherwise we’d be seeing the H514 buyback worldwide; instead there are plenty of posts on this and the UK forum reporting new battery packs being fitted.

I had the batteries replaced on my 2019 First Edition in autumn 2024. So far performance is improved compared to the initial battery pack. Sorry to hear about the disruption to those still fighting the battles with JLR. Comments from JLR that the repair doesn’t work seem like misinformation to me. During my experience I started to feel like JLR was trying to wear me down. $30K seems too low an offer to me but I understand there does come a point where one just wants to drive a safe car and put this behind yourself. I do wonder who is going to want to buy a new electric Jag next year when the marque is not taking care of it’s customers.

 

[MartyO]

If you take the $30K offer you’ll have to pay sales tax for that amount unless the check goes to the dealer for your next car. From what I can tell, JLR would do that for some of the California folks but they wouldn’t do it for me, so I had the battery pack replaced (484 recall)

 

[MarciHaskell]

Jaguar won't replace anymore batteries. I have a 2019 and it has the traction control issue. They said they will buy it back for 30k but it only has 13k miles on it and is in mint condition. I'm so upset. I literally just paid off the 89k loan this month. It's only worth 30k if I was looking to sell. If I'm not looking to sell it's worth the amount I paid, or give me a new car.

What state are you in? I am in Washington State and am likely going to file for a class action lawsuit. The offer is insufficient as ruled by a judge in another state (that I just read here.) Read that ruling:
https://www.i-paceforum.com/posts/98612/
Sounds like you should too!

 

[ITLBFUN4U]

What state are you in? I am in Washington State and am likely going to file for a class action lawsuit. The offer is insufficient as ruled by a judge in another state (that I just read here.) Read that ruling:
https://www.i-paceforum.com/posts/98612/
Sounds like you should too!

I have homes in Delaware, New York and Virginia. I filed in all three states. Delaware and New York took up my suit/complaint in the Attorney Generals office of Consumer Affairs. Virginia said that since the Federal CPA took up the complaint, they would allow them to continue with it and monitor the situation. Last Monday I got word from the CPA that they regrettably had to dismiss my claim as the entire CPA was no longer in existence due to the abolishment by the current administration. ugh. So if the AG's office doesn't work for me I have to sue on my own. I have friends that live in Jersey and thought about using their address as my own and registering my car there so I could be in on the class action since that one is moving along faster than anything else and getting results. They just ruled on Monday that JLR is responsible for repairs and/or buying them back, but at the purchase price. woo hoo. They can't use diminished value and "our reasonable expectation to purchase a possible defective product" as a means to offer us such a low value on our cars for a buyback. So follow that one, use that case decision when dealing with the dealership and when dealing with JLR USA. Corporate already reached out to me and are planning on fixing mine according to the dealership. So we shall see. They have had my car since last year.

I included the ruling for all or your records, and a synopsis of the ruling by a legal reporter. This is huge ruling and a precursor to what is about to come. This judge is so over JLR and is about to hand them a crushing blow. Everyone should contact the law office handling the case in New Jersey. They are listed in both.

 

[MarciHaskell]

Thank you!

 

[PGaudet]

I own a 2019 First Edition I-Pace and love the car. For the current recall, from what I glean on the Internet, most of the 6000 cars recalled can be fixed with a software patch. Some of the early cars, apparently around 200 again per the Internet, need new battery packs to be safe. Mine is one of those. I received a communication from Jaguar offering me three options. 1) replace entire battery pack BUT this will take months due to supply issues. 2) Jaguar will buy the car at market value 3) Jaguar will help me trade it in.

I plan to replace the battery pack as I usually keep cars around 10 years. Will continue parking the car outside and charging no higher than 75%.

I thought starting a thread on this topic would be helpful for those of us going through this process so we can share experiences. If any of the above information is incorrect, feel free to make corrections. I'll post again when new information arises.

Hi. My husband has a 2019 I-Pace and also loves his car. Over the last two years, he has had battery modules replaced three different times. On the fourth time, Jaguar has told him they will not attempt to fix again. He has 76k miles, and is still under warranty. Jaguar has made a first offer of $26,000 to buy back the car.

We are in Ca, and supposedly have a good lemon law. Has anyone else been at this point, and what did you do? Not sure if 26k is a fair offer, as the lemon as I read it says in some cases the car has to be bought back at sticker price. Any advice would be appreciated.

TIA,
Peggy

 

[johnjenkins67]

Hi. My husband has a 2019 I-Pace and also loves his car. Over the last two years, he has had battery modules replaced three different times. On the fourth time, Jaguar has told him they will not attempt to fix again. He has 76k miles, and is still under warranty. Jaguar has made a first offer of $26,000 to buy back the car.

We are in Ca, and supposedly have a good lemon law. Has anyone else been at this point, and what did you do? Not sure if 26k is a fair offer, as the lemon as I read it says in some cases the car has to be bought back at sticker price. Any advice would be appreciated.

TIA,
Peggy

Hi Peggy,

I live in CA, had a 2019, loved it, got an initial offer of 28,000. Didn't take it. Got increasing offers every month. End of the day, they put 60,000 toward the purchase of another Jaguar I Pace. Found a dealer that would sell me a new one for 60,001. So I paid one dollar. If you want more info on it let me know. I didn't post it right away because some who didn't get the same deal got really upset at me and made alot of slanderous remarks. Let me know, and Ill respond with more info you need.

 

[PGaudet]

Hi Peggy,

I live in CA, had a 2019, loved it, got an initial offer of 28,000. Didn't take it. Got increasing offers every month. End of the day, they put 60,000 toward the purchase of another Jaguar I Pace. Found a dealer that would sell me a new one for 60,001. So I paid one dollar. If you want more info on it let me know. I didn't post it right away because some who didn't get the same deal got really upset at me and made alot of slanderous remarks. Let me know, and Ill respond with more info you need.

Yes! Please! My husband is very non confrontational, so I am trying to help out. The last straw for me was now the car will not charge with a fast charge, which stranded him. we had to pay 200 to have someone come out and give us enough charge to get home.

Any info would be helpful.

 

[PGaudet]

Hi Peggy,

I live in CA, had a 2019, loved it, got an initial offer of 28,000. Didn't take it. Got increasing offers every month. End of the day, they put 60,000 toward the purchase of another Jaguar I Pace. Found a dealer that would sell me a new one for 60,001. So I paid one dollar. If you want more info on it let me know. I didn't post it right away because some who didn't get the same deal got really upset at me and made alot of slanderous remarks. Let me know, and Ill respond with more info you need.

Yes. Please! Any info would help.

 

[johnjenkins67]

Yes. Please! Any info would help.

I owuld first find an I Pace online that would work for you. The one I ended up with was in the midwest and they shipped it out to me. Then, I would call Ben Schroeder at Santa Barbara Auto Group, 1-805-450-8935. This is the person I dealt with and he handled the negotiations with the Jaguar representative. This is worth doing because finding a dealer who understands the buyback process is the key. I talked to at least 3 before that and they didn't understand at all and just wanted me to pay full sticker. Don't do that. Best of luck to you! You can tell Ben I sent you to him and remind him of the 1 dollar I Pace he sold and tell him you want the same!

 

[rcomeau]

Keep in mind that the trade in for a newer I-Pace was only for the earlier recall (of a small number of cars where the owners were given a choice of a buyback, a trade in for buyback cost plus a sweetener or a replacement battery pack). The more recent H514 recall for all US 2019s is buyback ONLY. If your recall is H514, then don't wast your time reading about what the other recall owners got because, well, it is a waste of time. Try to get as good a buyback as possible, but that's your only hand if you are on H514.

 

[PGaudet]

Keep in mind that the trade in for a newer I-Pace was only for the earlier recall (of a small number of cars where the owners were given a choice of a buyback, a trade in for buyback cost plus a sweetener or a replacement battery pack). The more recent H514 recall for all US 2019s is buyback ONLY. If your recall is H514, then don't wast your time reading about what the other recall owners got because, well, it is a waste of time. Try to get as good a buyback as possible, but that's your only hand if you are on H514.

Thank you so much! We should have tried to get a buyback earlier. Apparently the first three battery replacements we had done were 12-14K. So it looks like they have already paid 30-40k to fix ours. And now it’s doing the same thing again! It’s really too bad because my husband got his when they first came out, and he still loves it.