[KevinDell]

Actually I’m based in Georgia, but, I’ve bought the car in US and it’s totaled, retailer said that they can’t help my with the issue.

Sorry @avtogasviani, I missed your response. You’ll likely find that the manufacturer warranty, battery performance warranty and other warranties are regionally limited; since you car was originally sold in the US, warranties are probably limited to North America (the manual or iGuide should state this). Dealers are notoriously reluctant to handle grey imports, but assuming there is a Jaguar importer in Tibilisi, it would be worth contacting them concerning your battery problem. If the fault is related to the known defective cell manufacture, they should agree to repair at no charge as it is a significant safety issue.

 

[Qtown charger]

Keeping the car seems like a good idea. The design still looks fresh, I think. Trade-in or sale at market value sounds bad to me. Sounds like a big write-off.

If you follow the threads on this topic you'll see that the "trade in" can be quite lucrative. Most in the US under the H484 recall are getting ~$60k towards a new vehicle in the dealer network inventory. Allowing for vehicles having sat on dealers' lots for 12-24months many are eager to make a deal well below sticker price.

 

[MartyO]

Week 2 and week 3 reports are on another thread which is now closed to replies. Here is the week 5 report.

Week 5 report-

I have given up on the trade in option. Others have suggested that it is important to engage the dealer as an advocate. I was unsuccessful in achieving that assistance. The sales manager would not move down from the MSRP for either I-Pace or internal combustion vehicles. As far as the dollar figure offered for my I-Pace from Jaguar, the comment was "That is between you and Jaguar." Others in the forum have reported $7000 out of pocket for a 2024 I-Pace or $1 for a 2023 I-Pace. The prices quoted to me were 5 digits higher. I have asked to be returned to the list for battery replacement. I think all I have accomplished with this more than a month effort is to lose my place in line for battery replacement.

Kudos to those of you who have achieved trades that you are happy with. It does seem unique that there are no corporate guidelines for settlement so that the outcomes are fair to all. Thanks for the input from the knowledgeable folks in this forum.

 

[johnjenkins67]

Week 2 and week 3 reports are on another thread which is now closed to replies. Here is the week 5 report.

Week 5 report-

I have given up on the trade in option. Others have suggested that it is important to engage the dealer as an advocate. I was unsuccessful in achieving that assistance. The sales manager would not move down from the MSRP for either I-Pace or internal combustion vehicles. As far as the dollar figure offered for my I-Pace from Jaguar, the comment was "That is between you and Jaguar." Others in the forum have reported $7000 out of pocket for a 2024 I-Pace or $1 for a 2023 I-Pace. The prices quoted to me were 5 digits higher. I have asked to be returned to the list for battery replacement. I think all I have accomplished with this more than a month effort is to lose my place in line for battery replacement.

Kudos to those of you who have achieved trades that you are happy with. It does seem unique that there are no corporate guidelines for settlement so that the outcomes are fair to all. Thanks for the input from the knowledgeable folks in this forum.

Which dealer were you using? I was putting alot of effort into the San Diego Jaguar dealership and they did not show any effort in helping me out in my situation. Thats why I went shopping around at other dealership. You are not bound to your local dealership just fyi. My first offer was 25,000 for my car, and the dealer is the one who finally made the deal resonable. Best of luck to you.

 

[MartyO]

Thanks. I'm from middle America. There have been some thoughts expressed by others in this forum that folks from California have a higher priority than other areas. Supposedly California has stricter lemon laws than the rest of the country. Perhaps this contributed to your success. Other posters have indicated that Jaguar kicked in $60,000 to buy back their I-Paces, but I was only offered $50,000 which makes it harder for me to create a deal that I think is fair to my situation with a low milage car, but others may think that deal is fair to them.

I have reached out to other dealers previously and the most common part of the conversation was me explaining what the H484 recall is all about. I haven't been impressed that any dealer so far wants to ensure that I remain a loyal Jaguar customer. In my case, I have seen no evidence that the folks at JLR North America are having any conversations with dealers in an effort to make H484 recall owners happy. That is their right, of course, but it does make me feel like I am on my own in trying to move forward. Returning to the waiting list for a new battery pack will take less energy than continuing to educate dealerships about what an H484 recall is.

My 2019 first edition I-Pace is the nicest car I have ever owned and perhaps ever will own; I like it a lot. But I am not willing to, in my opinion, subsidize Jaguar by overpaying for a replacement. I'm glad that so many owners have been able to make agreements which are satisfactory to them. The post was made so that those who have been unable to come to a satisfactory agreements will recognize that I have have had the same experience.

 

[Qtown charger]

Week 2 and week 3 reports are on another thread which is now closed to replies. Here is the week 5 report.

Week 5 report-

I have given up on the trade in option. Others have suggested that it is important to engage the dealer as an advocate. I was unsuccessful in achieving that assistance. The sales manager would not move down from the MSRP for either I-Pace or internal combustion vehicles. As far as the dollar figure offered for my I-Pace from Jaguar, the comment was "That is between you and Jaguar." Others in the forum have reported $7000 out of pocket for a 2024 I-Pace or $1 for a 2023 I-Pace. The prices quoted to me were 5 digits higher. I have asked to be returned to the list for battery replacement. I think all I have accomplished with this more than a month effort is to lose my place in line for battery replacement.

Kudos to those of you who have achieved trades that you are happy with. It does seem unique that there are no corporate guidelines for settlement so that the outcomes are fair to all. Thanks for the input from the knowledgeable folks in this forum.

Sorry to hear this saga is still dragging on. There were a burst of deals completed around the end of August thru the beginning of September. Things seemed to have gone quiet since then.

In my case at week 5 I was getting nowhere - just as you are - but the process just burst into life and completion at week 8. I'm not suggesting you should be more patient, but I'm also not convinced there is a formal battery waiting list which will be used to supply replacement batteries.

Good luck.

 

[MartyO]

Many thanks Q-town. On the waiting list comment, what the Consumer Affairs Specialist told me via email was that batteries are being manufactured at a rate of about 10 packs per week and that there were about 100 customers on the list. Theoretically, then, I should have a new battery pack approximately January. I agree that there is a place for skepticism.

I got an email last night from another dealer who also said that the H484 resolution is between JLR and the customer. I haven't mentioned the math of this $50K "offer". Since the check comes to me, not the dealer, I have to first pay income tax on part or all of it, then i will have to pay sales tax on the entire cost of the new vehicle. Once those dollars are subtracted, what is left is very similar to the blue book value of the car. Since I could therefore get a similar deal financially at any other manufacturer's dealership, this does no make me feel like a valued Jaguar customer.

Hopefully I'll get a new battery pack in early 2025 and have many more happy I-Pace driving years after that.

 

[Qtown charger]

Many thanks Q-town. On the waiting list comment, what the Consumer Affairs Specialist told me via email was that batteries are being manufactured at a rate of about 10 packs per week and that there were about 100 customers on the list. Theoretically, then, I should have a new battery pack approximately January. I agree that there is a place for skepticism.

I got an email last night from another dealer who also said that the H484 resolution is between JLR and the customer. I haven't mentioned the math of this $50K "offer". Since the check comes to me, not the dealer, I have to first pay income tax on part or all of it, then i will have to pay sales tax on the entire cost of the new vehicle. Once those dollars are subtracted, what is left is very similar to the blue book value of the car. Since I could therefore get a similar deal financially at any other manufacturer's dealership, this does no make me feel like a valued Jaguar customer.

Hopefully I'll get a new battery pack in early 2025 and have many more happy I-Pace driving years after that.

Not sure that you and the dealership are understanding the buy back option correctly. There was no cash involved in my deal just a line item on the new car sales document - "$xx,000 contribution from JLR". I believe it is essentially an exaggerated trade in price with JLR being the purchaser of the traded vehicle.

 

[rcomeau]

Many thanks Q-town. On the waiting list comment, what the Consumer Affairs Specialist told me via email was that batteries are being manufactured at a rate of about 10 packs per week and that there were about 100 customers on the list. Theoretically, then, I should have a new battery pack approximately January. I agree that there is a place for skepticism.

I got an email last night from another dealer who also said that the H484 resolution is between JLR and the customer. I haven't mentioned the math of this $50K "offer". Since the check comes to me, not the dealer, I have to first pay income tax on part or all of it, then i will have to pay sales tax on the entire cost of the new vehicle. Once those dollars are subtracted, what is left is very similar to the blue book value of the car. Since I could therefore get a similar deal financially at any other manufacturer's dealership, this does no make me feel like a valued Jaguar customer.

Hopefully I'll get a new battery pack in early 2025 and have many more happy I-Pace driving years after that.

Income tax? This is not income, it is a refund to a product you paid for using after-tax money. If you buy a TV, pay for out and then return it the next week for a refund, you don't pay income tax on the refund. Why would this be different?

 

[MartyO]

Q-town- many thanks. My expectation was as you described it. Two dealerships have said that is not the way they do things. Your comments are very useful for next negotiation if such occurs.
rcomeau- I'm not an accountant, you may be correct. If I have an I-Pace with a blue book value of $30,000 and I sell it for $50,000 to JLR then my concern is that I would have to claim at least $20,000 as profit. Of course I may be wrong. But I'm not going to take such a deal anyways since I vastly prefer the methodology Q-town described.

 

[rcomeau]

Q-town- many thanks. My expectation was as you described it. Two dealerships have said that is not the way they do things. Your comments are very useful for next negotiation if such occurs.
rcomeau- I'm not an accountant, you may be correct. If I have an I-Pace with a blue book value of $30,000 and I sell it for $50,000 to JLR then my concern is that I would have to claim at least $20,000 as profit. Of course I may be wrong. But I'm not going to take such a deal anyways since I vastly prefer the methodology Q-town described.

Good point. I assume you'd be able to argue that this a refund/compensation for defective product, but I do not know if they'd argue the difference. A rational argument would be that the blue-book is lower than a good-faith value because the widespread defect has unfairly lowered the value of the car (compared, say to a similarly priced/aged luxury car). Not an accountant either, but I sometimes cling to the delusion that fairness might prevail.

 

[Snowflake]

Income is based on buying and selling prices, not on blue book value.

 

[MarciHaskell]

I own a 2019 First Edition I-Pace and love the car. For the current recall, from what I glean on the Internet, most of the 6000 cars recalled can be fixed with a software patch. Some of the early cars, apparently around 200 again per the Internet, need new battery packs to be safe. Mine is one of those. I received a communication from Jaguar offering me three options. 1) replace entire battery pack BUT this will take months due to supply issues. 2) Jaguar will buy the car at market value 3) Jaguar will help me trade it in.

I plan to replace the battery pack as I usually keep cars around 10 years. Will continue parking the car outside and charging no higher than 75%.

I thought starting a thread on this topic would be helpful for those of us going through this process so we can share experiences. If any of the above information is incorrect, feel free to make corrections. I'll post again when new information arises.

 

[MarciHaskell]

Hi, I also have the 2019 First Edition I-Pace and love it. I received the same offer from Jaguar. I asked my dealer (Bellevue Jaguar in WA State) and was told they have not received any such notice from Jaguar. A few months later, this summer, I had the battery fault warning appear and it would only charge to about 80%. They said it was a faulty module that needed to be replaced, that the battery parts had to come from Europe, so it would take a few weeks, and that it would take at least a week once they start work on it. They said the good news was that my extended warranty I bought from them when I purchased the car would cover it fully, and that it would charge to the 225 miles again after they replace the module. It did take over a week and they said they replaced a battery module. I got home and my car would only charge to 80%, so I called them and they said (unbeknownst to me) that they applied a required warranty “fix” which is temporary until Jaguar comes up with a permanent solution.
I feel like I have been cheated by the dealer who doesn’t want to make good on the offer letter from Jaguar. What other feedback have you received on this? For some reason I can’t see any other replies.

 

[sciencegeek]

@MarciHaskell , go to "... More" in the upper right corner of the forum page, scroll down to "Original View". You're probably in the "Nested View" right now.

 

[MarciHaskell]

Thanks, but to be more clear, I was contacted by JLR on May 30, 2024 and asked if I want a new battery pack or would like help replacing the I-Pace with the options listed above. It is my understanding this problem requiring replacement of the entire battery pack affects only a small number of the first I-Pace's made. The March 11, 2024 post you link is helpful but apparently JLR now does have a plan for a few of us to replace the entire battery pack. Apparently from what I can find on the Internet it is only the first perhaps 200 or so I-Paces who need a repair this drastic, but Internet accuracy is unknown in this case. The intent of the thread was to provide a discussion forum for those who are offered the chance by JLR to either replace their battery packs or sell their I-Pace back to Jaguar or trade them in. There are advantages and disadvantages to each option. For now, I plan on a new battery pack since the I-Pace is such an excellent vehicle.

Me too, but my dealer acts like that is not an option. They’ve never heard of that offer. Then they slapped in the temporary fix restricting the charge to only 80%. And now it won’t even charge to that on an all night charge at home, which it used to charge to 236 overnight easy.

 

[MartyO]

New Battery Pack has been in place for a couple of months now. Car is running well. Jaguar also fixed a few other electrical issues that went above and beyond just the battery pack at no charge to me. From what I am gleaning from the comments, it appears some customers are getting better deals than others. The key element to me- is the deal fair? This is not a competition, so my advice is to hold out until you make an arrangement you feel is fair to you, then enjoy your car whatever car it turns out to be.

 

[rcomeau]

Me too, but my dealer acts like that is not an option. They’ve never heard of that offer. Then they slapped in the temporary fix restricting the charge to only 80%. And now it won’t even charge to that on an all night charge at home, which it used to charge to 236 overnight easy.

If your car is limited to 80% charging, it is because you are likely part of the H514 recall which, according to the documentation, will only offer a buyback. The earlier H484 recall (which involved fewer cars) gave some an option of buyback, buyback for trade or a new battery pack.

 

[Gelbkreutz]

If your car is limited to 80% charging, it is because you are likely part of the H514 recall which, according to the documentation, will only offer a buyback. The earlier H484 recall (which involved fewer cars) gave some an option of buyback, buyback for trade or a new battery pack.

I am so confused...

 

[ITLBFUN4U]

I own a 2019 First Edition I-Pace and love the car. For the current recall, from what I glean on the Internet, most of the 6000 cars recalled can be fixed with a software patch. Some of the early cars, apparently around 200 again per the Internet, need new battery packs to be safe. Mine is one of those. I received a communication from Jaguar offering me three options. 1) replace entire battery pack BUT this will take months due to supply issues. 2) Jaguar will buy the car at market value 3) Jaguar will help me trade it in.

I plan to replace the battery pack as I usually keep cars around 10 years. Will continue parking the car outside and charging no higher than 75%.

I thought starting a thread on this topic would be helpful for those of us going through this process so we can share experiences. If any of the above information is incorrect, feel free to make corrections. I'll post again when new information arises.

Jaguar won't replace anymore batteries. I have a 2019 and it has the traction control issue. They said they will buy it back for 30k but it only has 13k miles on it and is in mint condition. I'm so upset. I literally just paid off the 89k loan this month. It's only worth 30k if I was looking to sell. If I'm not looking to sell it's worth the amount I paid, or give me a new car.