Hi, I also have the 2019 First Edition I-Pace and love it. I received the same offer from Jaguar. I asked my dealer (Bellevue Jaguar in WA State) and was told they have not received any such notice from Jaguar. A few months later, this summer, I had the battery fault warning appear and it would only charge to about 80%. They said it was a faulty module that needed to be replaced, that the battery parts had to come from Europe, so it would take a few weeks, and that it would take at least a week once they start work on it. They said the good news was that my extended warranty I bought from them when I purchased the car would cover it fully, and that it would charge to the 225 miles again after they replace the module. It did take over a week and they said they replaced a battery module. I got home and my car would only charge to 80%, so I called them and they said (unbeknownst to me) that they applied a required warranty “fix” which is temporary until Jaguar comes up with a permanent solution.
I feel like I have been cheated by the dealer who doesn’t want to make good on the offer letter from Jaguar. What other feedback have you received on this? For some reason I can’t see any other replies.

 

@MarciHaskell , go to "... More" in the upper right corner of the forum page, scroll down to "Original View". You're probably in the "Nested View" right now.

 

New Battery Pack has been in place for a couple of months now. Car is running well. Jaguar also fixed a few other electrical issues that went above and beyond just the battery pack at no charge to me. From what I am gleaning from the comments, it appears some customers are getting better deals than others. The key element to me- is the deal fair? This is not a competition, so my advice is to hold out until you make an arrangement you feel is fair to you, then enjoy your car whatever car it turns out to be.

 

Jaguar won't replace anymore batteries. I have a 2019 and it has the traction control issue. They said they will buy it back for 30k but it only has 13k miles on it and is in mint condition. I'm so upset. I literally just paid off the 89k loan this month. It's only worth 30k if I was looking to sell. If I'm not looking to sell it's worth the amount I paid, or give me a new car.

 

What state are you in? I am in Washington State and am likely going to file for a class action lawsuit. The offer is insufficient as ruled by a judge in another state (that I just read here.) Read that ruling:
https://www.i-paceforum.com/posts/98612/
Sounds like you should too!

 

For me to go from my 2019 to a 2023/4 with the H484 was going to cost me $38k so given the depreciation shark, I passed and had the battery replaced.

 

If you take the $30K offer you’ll have to pay sales tax for that amount unless the check goes to the dealer for your next car. From what I can tell, JLR would do that for some of the California folks but they wouldn’t do it for me, so I had the battery pack replaced (484 recall)

 

Thank you!

 

Hi. My husband has a 2019 I-Pace and also loves his car. Over the last two years, he has had battery modules replaced three different times. On the fourth time, Jaguar has told him they will not attempt to fix again. He has 76k miles, and is still under warranty. Jaguar has made a first offer of $26,000 to buy back the car.

We are in Ca, and supposedly have a good lemon law. Has anyone else been at this point, and what did you do? Not sure if 26k is a fair offer, as the lemon as I read it says in some cases the car has to be bought back at sticker price. Any advice would be appreciated.

TIA,
Peggy

 

Hi Peggy,

I live in CA, had a 2019, loved it, got an initial offer of 28,000. Didn't take it. Got increasing offers every month. End of the day, they put 60,000 toward the purchase of another Jaguar I Pace. Found a dealer that would sell me a new one for 60,001. So I paid one dollar. If you want more info on it let me know. I didn't post it right away because some who didn't get the same deal got really upset at me and made alot of slanderous remarks. Let me know, and Ill respond with more info you need.

 

Keep in mind that the trade in for a newer I-Pace was only for the earlier recall (of a small number of cars where the owners were given a choice of a buyback, a trade in for buyback cost plus a sweetener or a replacement battery pack). The more recent H514 recall for all US 2019s is buyback ONLY. If your recall is H514, then don't wast your time reading about what the other recall owners got because, well, it is a waste of time. Try to get as good a buyback as possible, but that's your only hand if you are on H514.

 

Thank you so much! We should have tried to get a buyback earlier. Apparently the first three battery replacements we had done were 12-14K. So it looks like they have already paid 30-40k to fix ours. And now it’s doing the same thing again! It’s really too bad because my husband got his when they first came out, and he still loves it.

 

So far my car has received the 80% SOC charge limit, 4 recall notice letters, no further communication from JLR USA... so I am waiting. I figure while my car was getting the newer limiting software, the car was also being inspected for its condition, wheel rim quality, seat leather quality, door dings, tires, etc. as info to report back to JLR. In the next 45 days I expect to get an buy back offer. I know the dealership is itching to sell me anything. Not sure what we'll get as a replacement. Audi Etron RS reviews are that car is not very user friendly with poor Human Machine Interfacing; Porsche Taycan is smaller, less trunk space, regen is not automatic (based on pressing the brake pedal lightly or hard); unknown what I Paces will be available. MB EQS lots of luxury, sadly it is as big as hippo and weighs in at 6500 lbs like a utility truck. Other car companies developed their EVs and made changes every 2 or 3 years...Jaguar didn't do anything to the IPace over 6 years. The dealership had 2 problem I Pace cars sitting in their holding lot for 12V issues the dealership can't figure out... not the High Voltage pack issues. Lots of posting people confuse the 12V issue for the HV 460V Pack issue...problem here is a loss of 12V can shutdown the 460V HV pack making debugging the car harder. The 12V is used to close relays that connects the HV EV to the battery to traction motors controller. Losing the 12V battery shuts down the entire vehicle's ability to be driven. The main HV Battery recall forcing the buy back is the HV EV battery cells can randomly develop an anode to athode short, and thus resuls Thermal Propagation fire (cell to cell spreading within the pack, and then car to car propagation if in a lot of EVs. (ther ewas an article of a Chinese amusement park losng >25 buses of fire spreading thru a chain of EV tour buses parked next to each during storage).

 

Dobrý deň, mám rovnaký problém, chcem sa pripojiť ku hromadnej žalobe. Pavol Kyselica, Slovensko palovojto@gmail.com

 

Title: Jaguar I-PACE battery module fault – need advice (car in Ukraine, imported from USA)



Hey guys,



I really need some help. I’ve got a 2022 Jaguar I-PACE (VIN: SADHD2S17N1622366) – originally from the USA, but now the car is in Ukraine.

• Car throws a critical error: “Stop in a safe place. Electrical system fault detected.”
• It only charges up to ~72% and then stops.
• Diagnostics (Lviv, Ukraine) show code P1B48-00 → likely HV battery module failure/BMS issue.
• Local Jaguar dealer refused warranty service, saying they can’t handle US-spec cars.

👉 Has anyone here had HV battery modules replaced under warranty (especially with a US-import car in Europe)?

👉 Any tips on how to escalate this with Jaguar Land Rover so they actually honor the warranty?



Right now the car is basically unreliable, and I’m stuck. Any advice or contacts would mean a lot.



Thanks in advance 🙏

 

Title: Jaguar I-PACE battery module fault – need advice (car in Ukraine, imported from USA)

…Car throws a critical error: “Stop in a safe place. Electrical system fault detected.”

• It only charges up to ~72% and then stops.
• Diagnostics (Lviv, Ukraine) show code P1B48-00 → likely HV battery module failure/BMS issue.
• Local Jaguar dealer refused warranty service, saying they can’t handle US-spec cars

👉 Has anyone here had HV battery modules replaced under warranty (especially with a US-import car in Europe)?

👉 Any tips on how to escalate this with Jaguar Land Rover so they actually honor the warranty?

Your problem is almost certainly (someone here can confirm by the error code) the classic defective cell manufacture problem. Your car will have received (as a post-2021 model SOTA) an upgrade under a safety recall: H441, that applies worldwide.

This documentation clearly states that, if this H441 software detects a defective cell or cells, then the respective modules (or the entire battery) will be replaced free of charge. It has nothing to do with warranty (though I will come back to a potential administrative mismatch)!

Often the dealer will ask you to pay up front for the diagnosis. This should be refunded if the relevant error codes show up.

There may be some confusion, assuming it was a Jaguar dealer in Lviv that carried out the test. The H441 instructions to the dealer network require the reimbursement from Jaguar to be requested using the JLR warranty portal (which is purely administrative, it still doesn’t mean that the vehicle must be under warranty). So, I imagine if the Ukrainian workshop insert your VIN in the warranty portal, it may simply not recognise a US-supplied car. I do not believe that this should affect your right to free of charge repair under the safety recall.

I would recommend that you seek out the latest H441 documentation (v7 I think). Even better, try reaching out on this and the UK forum (www.ipaceforums.co.uk), as there are a few Ukranian members, to see if anyone has the Ukranian version of the H441 text or the letter sent to owners. Armed with that I would then approach the dealer and the local importer to point out that this repair is due under a worldwide safety campaign and not warranty.