Thread in progress: https://www.i-paceforum.com/threads....com/threads/h484v2-i-pace-traction-battery-thermal-overload-elevated-risk.8563
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Thanks, but to be more clear, I was contacted by JLR on May 30, 2024 and asked if I want a new battery pack or would like help replacing the I-Pace with the options listed above. It is my understanding this problem requiring replacement of the entire battery pack affects only a small number of the first I-Pace's made. The March 11, 2024 post you link is helpful but apparently JLR now does have a plan for a few of us to replace the entire battery pack. Apparently from what I can find on the Internet it is only the first perhaps 200 or so I-Paces who need a repair this drastic, but Internet accuracy is unknown in this case. The intent of the thread was to provide a discussion forum for those who are offered the chance by JLR to either replace their battery packs or sell their I-Pace back to Jaguar or trade them in. There are advantages and disadvantages to each option. For now, I plan on a new battery pack since the I-Pace is such an excellent vehicle.

 

The thread mentioned above covers the entire sorted history (saga) of the battery issue from the first hints at a recall over a year ago, to the software update to detect faulty modules, to the dithering JLR did when trying to figure out what to do, to the second recall where LG (battery maker) identified an additional risk that affected a smaller number of cars (sounds like you are one of them) where they decided to replace the entire pack. It is a long read (dozens of iPace owners have contributed), but rest assured, you are not alone (several in that thread have been contacted as well) and the thread has more information than the rest of the internet seems to have on the topic. Some of the frequent posters know a lot more than most JLR staff and are excellent sources of information and advice. Welcome to the forum!

 

Many thanks. I see the battery replacement parts cost is $50,000 so I can see why JLR offered to pay market value for the car.

 

Whatever the commercial and legal solution might be between JLR and LGC, the retail price of a complete battery pack is probably irrelevant to JLR’s decision to offer a buy-back

 

Per Jaguars site (has since been taken down) the replacement pack was listed as $38,350.

I documented that due to the battery problems to have a reference price as they have since removed it from their listed inventory.

 

"most of the 6000 cars recalled can be fixed with a software patch." This is the Jaguar standard cheap way around a serious battery problem. They can dance around the 36 high voltage battery cells randomly going bad with some "software patch" but this is appeasement of the thousands of concerned I Pace owners and not very assuring.

 

This is not JLR’s solution as it is entirely dependent upon LGC’s agreed action to resolve their serious production problem that affected many brands (GM, Kia, Audi…).

 

MartyO: I am in the exact same position as you are. I bought one of the first I-PACEs in the San Diego area in early December, 2018 that was delivered at the end of January, 2019. I’ve posted elsewhere on this forum that it has been one of the best - if not THE best - cars I have owned in almost 60 yrs of driving. Truly outstanding in every way, with its only problem being that it was ahead of its time. (My impression from membership in this forum since its inception is that many of us have probably experienced the same problem in our professional lives. Innovators, scientists, engineers, etc. who are usually the first to state in meetings: “Well, that’s one way to look at the issue. But here is another…”) How many I-Pace wannabe clones do we now see out there? They don’t hold a candle to the overall quality and driving experience of our cars.

Alas, I have been contacted this week by JLR about replacing my car just as you were. A buy-back, assistance with purchasing a replacement, or an indefinite wait for the full battery replacement. Am now mulling these options over with no clear one as a favorite for me at present.

I will be very sad to see it go if that is the choice I must make.

 

Yeah so here we are. My first edition has been sitting at the San Diego dealership for 4 months now. They gave me the option of 30,000 dollars, and to pay for half the difference in buying a new one. Not a bad deal, but, I still have to come out of my pocket for 20 grand or so at the end of the day. I mean, its 20 grand I didn't plan to put towrad another car. I am back and fourth with the real deciding factor being, will they actually get a new battery or just wear me down till I give in on their deal. Maybe Im being too hard headed and should take the last offer. What say you?

 

Interested in finding out just how much they intend to offer you for the "buy back" I traded mine in for $21k and I picked up a 2022 F pace.

 

30k is the most they are offering.

 

Anywhere? Is California doing any better with the lemon laws there? what's the source for the $30k info?

Thanks

 

Enlightening conversation. I own a 2019 I-pace that has been in for the software update and then back in to have two of the battery cells replaced. Once again, getting the traction battery fault indicator and the car only charges to 150 mile range. My local dealer has made not the slightest suggestion of anyone paying to get my car working properly again other than me. I did make a call to Jaguar customer relations, who was also totally non-committal. How do you get Jaguar to offer you these replacement deals?

Thanks,

Joel

 

Hi Joel, other than the battery not charging to its max is there any other issues ? How long have you had this problem ?
John

 

Do we know if new traction batteries are free of the issues plaguing the LG pouch cells? My 2023 isn't - replaced one module, now waiting for another.

 

Seriously? Oh man I really feel for you ... one would think that 4 model (or battery) years in, the bugs would have been worked out. For the sake of others here, I hope this is a statistical outlier ... perhaps you took a bullet for all of us, and we'd be grateful, but that doesn't make your situation better. I hope the module replacements will fix it for you.

 

I decided to have the battery replaced and it feels like new car again. Full confidence DC charging.had both 12v replaced for extra confidence. All toys except HUD so another car from the chip shortage era would not do.

 

I decided to have the battery replaced

Whole pack or just some modules? The OP quoted JLR saying that there would be months of delay if you opt for a whole pack.

 

I just had 2 battery modules in my 2019 I-pace replaced because of the "traction battery fault". The car did well for a couple of months, but the traction battery fault has returned. The car charges to 75% normal. The car is now outside its standard warranty, so replacing additional (or perhaps the same) battery modules is on me. The dealer says that Jaguar will only cover battery replacement if 8 or more modules go bad. The Jaguar website says that the battery warranty only kicks in if charging is below 70%. I think this stinks! Is anyone aware of any class action litigation trying to get Jaguar to take more responsibility for their battery problems?

 

I got on the new pack list after having four modules replaced. I think you are getting bad info from the dealer. Reach out to JLR.

 

The traction battery warranty is a performance-based guarantee…it only applies if the overall state of health of the battery pack falls below 70%. This has nothing to do with the charge limitation that the BECS updated software imposes (72-75%) if defective cells are detected.

A dealer is always going to cover his a** by stating that a battery module replacement is on you until the dealer has diagnosed the fault is indeed due to LG’s faulty cell manufacture.

If indeed your current traction battery fault turns out to be further cells that were incorrectly manufactured, and thus present a thermal overload risk, then JLR will pick up the cost of replacement as the H441 and H459 recall notices state. This is a safety necessity and nothing to do with either vehicle or battery warranty.

You mention in post #12 that you have a 2019 model. It is possible that, if the VIN is within the range listed in H484, and you have further bad cells, your car could be covered by the H484 recall and that involves a buy-back or (one day) a battery pack replacement.

 

The traction battery warranty is a performance-based guarantee…it only applies if the overall state of health of the battery pack falls below 70%. This has nothing to do with the charge limitation that the BECS updated software imposes (72-75%) if defective cells are detected. A dealer is always going to cover his a** by stating that a battery module replacement is on you until the dealer has diagnosed the fault is indeed due to LG’s faulty cell manufacture. If indeed your current traction battery fault turns out to be further cells that were incorrectly manufactured, and thus present a thermal overload risk, then JLR will pick up the cost of replacement as the H441 and H459 recall notices state. This is a safety necessity and nothing to do with either vehicle or battery warranty. You mention in post #12 that you have a 2019 model. It is possible that, if the VIN is within the range listed in H484, and you have further bad cells, your car could be covered by the H484 recall and that involves a buy-back or (one day) a battery pack replacement.

Jaguar I-PACE battery module fault – need advice (car in Ukraine, imported from USA) Hey guys, I really need some help. I’ve got a 2022 Jaguar I-PACE (VIN: SADHD2S17N1622366) – originally from the USA, but now the car is in Ukraine. • Car throws a critical error: “Stop in a safe place. Electrical system fault detected.” • It only charges up to ~72% and then stops. • Diagnostics (Lviv, Ukraine) show code P1B48-00 → likely HV battery module failure/BMS issue. • Local Jaguar dealer refused warranty service, saying they can’t handle US-spec cars. 👉 Has anyone here had HV battery modules replaced under warranty (especially with a US-import car in Europe)? 👉 Any tips on how to escalate this with Jaguar Land Rover so they actually honor the warranty? Right now the car is basically unreliable, and I’m stuck. Any advice or contacts would mean a lot. Thanks in advance 🙏

 

It is unfortunate that LG is re-manufacturing a battery in 2024 with 2016 technology. I can’t imagine that after 8 years, we can’t get a lighter or a more powerful battery for less money , with the same form factor that fits in the battery chassis. JLR could reprogram a couple of modules to accommodate this new battery. I know it is over simplified, but still…

 

The batteries are coming off the manufacturing line for last of the new IPace so no change… just hope the cells are manufactured to a higher quality control.

 

UK
These batteries need special transportation even when it gets to the trucks delivering single units. The batteries arrive with 25-30% charge so are not ‘dead’.

 

Hi guys, does anyone knows, what is the price for one modul of battery and as I guess, that's the only way to fix the problem ? Ive got my 2019 model and wanted to sell it, but with battery detection fault on the screen, its unbiliveble to do. I have bought it in America and after few month of use, that problem pop up

 

Where are you based? It is the subject of a recall and you should get modules replaced or a new battery at no charge to you…see H441 threads on this forum

 

Actually I’m based in Georgia, but, I’ve bought the car in US and it’s totaled, retailer said that they can’t help my with the issue.

 

Sorry @avtogasviani, I missed your response. You’ll likely find that the manufacturer warranty, battery performance warranty and other warranties are regionally limited; since you car was originally sold in the US, warranties are probably limited to North America (the manual or iGuide should state this). Dealers are notoriously reluctant to handle grey imports, but assuming there is a Jaguar importer in Tibilisi, it would be worth contacting them concerning your battery problem. If the fault is related to the known defective cell manufacture, they should agree to repair at no charge as it is a significant safety issue.

 

@avtogasviani

I suggest joining https://www.ipaceforums.co.uk and contacting member Pivskid in Norway. He repaired his own battery. He can give you guidance and advice.

 

I own a 2019 First Edition I-Pace and love the car. For the current recall, from what I glean on the Internet, most of the 6000 cars recalled can be fixed with a software patch. Some of the early cars, apparently around 200 again per the Internet, need new battery packs to be safe. Mine is one of those. I received a communication from Jaguar offering me three options. 1) replace entire battery pack BUT this will take months due to supply issues. 2) Jaguar will buy the car at market value 3) Jaguar will help me trade it in.

I plan to replace the battery pack as I usually keep cars around 10 years. Will continue parking the car outside and charging no higher than 75%.

I thought starting a thread on this topic would be helpful for those of us going through this process so we can share experiences. If any of the above information is incorrect, feel free to make corrections. I'll post again when new information arises.

Keeping the car seems like a good idea. The design still looks fresh, I think. Trade-in or sale at market value sounds bad to me. Sounds like a big write-off.

 

If you follow the threads on this topic you'll see that the "trade in" can be quite lucrative. Most in the US under the H484 recall are getting ~$60k towards a new vehicle in the dealer network inventory. Allowing for vehicles having sat on dealers' lots for 12-24months many are eager to make a deal well below sticker price.

 

Week 2 and week 3 reports are on another thread which is now closed to replies. Here is the week 5 report.

Week 5 report-

I have given up on the trade in option. Others have suggested that it is important to engage the dealer as an advocate. I was unsuccessful in achieving that assistance. The sales manager would not move down from the MSRP for either I-Pace or internal combustion vehicles. As far as the dollar figure offered for my I-Pace from Jaguar, the comment was "That is between you and Jaguar." Others in the forum have reported $7000 out of pocket for a 2024 I-Pace or $1 for a 2023 I-Pace. The prices quoted to me were 5 digits higher. I have asked to be returned to the list for battery replacement. I think all I have accomplished with this more than a month effort is to lose my place in line for battery replacement.

Kudos to those of you who have achieved trades that you are happy with. It does seem unique that there are no corporate guidelines for settlement so that the outcomes are fair to all. Thanks for the input from the knowledgeable folks in this forum.

 

Which dealer were you using? I was putting alot of effort into the San Diego Jaguar dealership and they did not show any effort in helping me out in my situation. Thats why I went shopping around at other dealership. You are not bound to your local dealership just fyi. My first offer was 25,000 for my car, and the dealer is the one who finally made the deal resonable. Best of luck to you.

 

Thanks. I'm from middle America. There have been some thoughts expressed by others in this forum that folks from California have a higher priority than other areas. Supposedly California has stricter lemon laws than the rest of the country. Perhaps this contributed to your success. Other posters have indicated that Jaguar kicked in $60,000 to buy back their I-Paces, but I was only offered $50,000 which makes it harder for me to create a deal that I think is fair to my situation with a low milage car, but others may think that deal is fair to them.

I have reached out to other dealers previously and the most common part of the conversation was me explaining what the H484 recall is all about. I haven't been impressed that any dealer so far wants to ensure that I remain a loyal Jaguar customer. In my case, I have seen no evidence that the folks at JLR North America are having any conversations with dealers in an effort to make H484 recall owners happy. That is their right, of course, but it does make me feel like I am on my own in trying to move forward. Returning to the waiting list for a new battery pack will take less energy than continuing to educate dealerships about what an H484 recall is.

My 2019 first edition I-Pace is the nicest car I have ever owned and perhaps ever will own; I like it a lot. But I am not willing to, in my opinion, subsidize Jaguar by overpaying for a replacement. I'm glad that so many owners have been able to make agreements which are satisfactory to them. The post was made so that those who have been unable to come to a satisfactory agreements will recognize that I have have had the same experience.

 

Many thanks Q-town. On the waiting list comment, what the Consumer Affairs Specialist told me via email was that batteries are being manufactured at a rate of about 10 packs per week and that there were about 100 customers on the list. Theoretically, then, I should have a new battery pack approximately January. I agree that there is a place for skepticism.

I got an email last night from another dealer who also said that the H484 resolution is between JLR and the customer. I haven't mentioned the math of this $50K "offer". Since the check comes to me, not the dealer, I have to first pay income tax on part or all of it, then i will have to pay sales tax on the entire cost of the new vehicle. Once those dollars are subtracted, what is left is very similar to the blue book value of the car. Since I could therefore get a similar deal financially at any other manufacturer's dealership, this does no make me feel like a valued Jaguar customer.

Hopefully I'll get a new battery pack in early 2025 and have many more happy I-Pace driving years after that.

 

Many thanks Q-town. On the waiting list comment, what the Consumer Affairs Specialist told me via email was that batteries are being manufactured at a rate of about 10 packs per week and that there were about 100 customers on the list. Theoretically, then, I should have a new battery pack approximately January. I agree that there is a place for skepticism.

I got an email last night from another dealer who also said that the H484 resolution is between JLR and the customer. I haven't mentioned the math of this $50K "offer". Since the check comes to me, not the dealer, I have to first pay income tax on part or all of it, then i will have to pay sales tax on the entire cost of the new vehicle. Once those dollars are subtracted, what is left is very similar to the blue book value of the car. Since I could therefore get a similar deal financially at any other manufacturer's dealership, this does no make me feel like a valued Jaguar customer.

Hopefully I'll get a new battery pack in early 2025 and have many more happy I-Pace driving years after that.

Not sure that you and the dealership are understanding the buy back option correctly. There was no cash involved in my deal just a line item on the new car sales document - "$xx,000 contribution from JLR". I believe it is essentially an exaggerated trade in price with JLR being the purchaser of the traded vehicle.

 

Q-town- many thanks. My expectation was as you described it. Two dealerships have said that is not the way they do things. Your comments are very useful for next negotiation if such occurs.
rcomeau- I'm not an accountant, you may be correct. If I have an I-Pace with a blue book value of $30,000 and I sell it for $50,000 to JLR then my concern is that I would have to claim at least $20,000 as profit. Of course I may be wrong. But I'm not going to take such a deal anyways since I vastly prefer the methodology Q-town described.

 

Good point. I assume you'd be able to argue that this a refund/compensation for defective product, but I do not know if they'd argue the difference. A rational argument would be that the blue-book is lower than a good-faith value because the widespread defect has unfairly lowered the value of the car (compared, say to a similarly priced/aged luxury car). Not an accountant either, but I sometimes cling to the delusion that fairness might prevail.

 

Income is based on buying and selling prices, not on blue book value.

 

I own a 2019 First Edition I-Pace and love the car. For the current recall, from what I glean on the Internet, most of the 6000 cars recalled can be fixed with a software patch. Some of the early cars, apparently around 200 again per the Internet, need new battery packs to be safe. Mine is one of those. I received a communication from Jaguar offering me three options. 1) replace entire battery pack BUT this will take months due to supply issues. 2) Jaguar will buy the car at market value 3) Jaguar will help me trade it in.

I plan to replace the battery pack as I usually keep cars around 10 years. Will continue parking the car outside and charging no higher than 75%.

I thought starting a thread on this topic would be helpful for those of us going through this process so we can share experiences. If any of the above information is incorrect, feel free to make corrections. I'll post again when new information arises.