Yeah that's totally unacceptable. The dealer needs to communicate with you and be upfront about challenges. I've had a windshield on order since Jan 4 and finally this week I got an estimate of arrival date 4/15. >3 months. But at least the dealer has been upfront with me and thankfully it hasn't rained much in the mean time (actually, 'thankfully' is probably the wrong word given our water situation). They're probably waiting for a windshield (or heater) but are failing to tell you so.

 

I'm still waiting for my rear quarter panel window. Thanks, Oakland PD!

 

Jaguar does have a buy back program for prolonged or unsuccessful repairs. I looked into this last year during a 2 month process, but got my car back before it had to be pursued. Your dealer should be able to tell you how to contact them. I have a number for this that may not be correct: 1 800 452 4827.

 

Good to know. Thanks! That's the Jaguar US customer service number, perhaps I will give them a call.

 

My 2019 was in shop for 17 weeks. Beat you. Still waiting for my reimbursement for rental.

 

Oof! I'd try the customer service number above if I were you.

Now at 15 weeks, so I'm catching you up.

 

Our 2020 iPace has been in the dealership shop since June 2021 and is still there waiting for a main battery part. Its been expedited to Corporate.

 

Did the dealer give you another I-pace to drive?

 

Wait, what??? 10 months??!!! That has to violate the laws of nature let along whatever local lemon laws that apply. What in the world do they say to you about this? I've had the car in for over a month twice since Jan and it has been over a week for the third visit, but this is in a whole different league.

 

Down to current Global Parts Shortage.

 

Down to current Global Parts Shortage.

Do you know what part it is?

 

Holy moley, that’s ridiculous. A call to the State Attorney General’s office would be warranted in your situation.

I have a case manager from Jaguar USA involved. Car is still in service - 17 weeks and counting, but at least someone responds to my queries now.

 

Ouch, this thread is a gallery of horrors. I can only encourage you all to engage corporate firmly, depending on your states' lemon laws.