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Discussion Starter #1
Spent time going through the whole manual and checking all settings.

Got to Voice Recognition. It doesn't work on mine. Doesn't give a tone and doesn't list commands. Won't even play a tutorial.

The command list that should appear upon pressing the steering wheel button is just '127' on each line.
The command list that should appear when selecting Voice on the center display and then commands is blank.
Touch tutorial on that panel and a flash of text appears but then back to the three boxes. No tutorial.

Navigation doesn't give voice directions. It is not muted.

Went to the languages settings and set it to English (US) instead of English (UK) for Navigation.
Voice control language only allows French as a choice.

Still nothing.

Booked into the local dealer to see if they can make it talk and listen.
 

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Discussion Starter #2
Update from local dealer: It appears that non-local selling dealer did a partial update to infotainment system and that's why it wasn't all there. Obviously we don't know why it was only partially done. They're reloading it completely.
 
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