[bitstream]

Likes:

• Looks great
• Performance and handling are stellar
• 360 camera!
• Fit and finish are second to none

Dislikes:

• Too many buttons/poorly organized touch screen experience. My 10 year old XF has fewer buttons (and fewer touch screens) yet does basic things like climate control BETTER than the I-Pace.
• While on the subject, the dials for controlling temperator, fan speed, and seat heater settings require you to PUSH or PULL them. This is BMW iDrive levels of awful. Yeah, it looks cool, but it's a usability nightmare. Want to change the fan speed while driving? Good luck not crashing while attempting to do so.
• Can never get more than MAYBE 200 miles of range. 234 mile claimed range is Fake News all day and night.
• The backup camera is atrocious. Ok, it's not just atrocious -- it's dangerous. Choppy and laggy. If you depend on this for reversing, you risk getting someone injured or killed. My 10 year old XF never had this issue. Unacceptable, to the point that I'm considering contacting something like the NTSB.
• I get random audio breakup when using CarPlay. This is a wired connection and it does this with more than 1 phone, so it's definitely the car. How is this even possible? I used the same physical connector in my old XF and never had an issue.
• There is almost ALWAYS an issue when trying to charge, necessitating multiple attempts before it initializes successfully.
• Often won’t lock via FOB, acting like a door is open when they most definitely aren’t. Opening and closing the doors eventually makes it happy.
• “Hissing” sound from in front of drivers seat. Happens when car is on. Is there even when infotainment and climate control systems are OFF. Very annoying.
• The car often fails to recognize the smart key, despite the fact that I JUST unlocked the car and got in. I will place it below the steering column numerous times as prompted, often to no avail. The only reliable workaround seems to be using the fob (while in the car) to lock it, arm the alarm, then unlock it. After that it starts normally. And yes, I have changed the batteries in both FOBS -- the problem still happens randomly.
• I have received the "Brake pedal feel reduced warning” once.
• In a mere two weeks (and 300 miles), I've had all these issues, but to top it off when I attempted to charge yesterday it told me there was a "High Voltage System Fault" that rendered the car immobile. Putting the car in D did nothing. Putting it in Reverse resulted in a thumping sound from the rear of the car upon application of the throttle, but no movement. On the plus(?) side, after an hour it went away and I was able to drive home normally.

As you can imagine, I'm very unhappy -- to the point that I tried to get the dealer to rescind the deal (they wouldn't) and have thought about getting rid of it. It's already heading to the shop where they won't even be able to LOOK at it for a week due to the backlog.

Jaguar UK/NA, if you are reading this, you aren't off to a good start and are at serious risk of PERMANENTLY losing a loyal customer.

 

[Deutsch100]

Have you done the H264 update? It is phenomenal. I am getting WAY over 200 miles of range and I've had my new I-Pace over 2 weeks now and honestly have not had any of these problems you are sadly experiencing.

My backup camera took a little longer to sync after the H264 update, but I find the back up camera, rear peripheral detection, top view and front view cameras incredible!!!

The push to pull climate knobs looks awesome, but are awkward. Honestly, just use them for seat heating and cooling. Set the climate to 70 or 72F and use AUTO. I do this for every car, and I NEVER adjust fan speed. Adjusting fan speed is for cars without automatic climate control.

Btw, BMW iDrive from say 2014 to current is amazing!! It's beyond easy, intuitive and instant!!!

Apple Car play is spotty in ALL brands.....BMW, Mercedes, Porsche, Audi, Volvo. This is absolutely not a fault of Jaguar.

I'm so sorry you are having issues. Make sure your dealer has your I-Pace up to date with software. It makes a tremendous difference.

After 25 years of MBZ, BMW, Range Rover, Audi, Bentley, Rolls-Royce, Porsche...I think I am a forever Jaguar fan. My I-Pace is exceeding every expectation or hope!! I am in LOVE!!!!

 

[SeanM1]

Sorry to hear that, but it's so strange that I and few others have not experienced any of these. Use topix to make sure all updates are applied to your car. H264 is a must if you dont have it yet. Just incase Make sure you have simm card installed and logged in to incontrol and etc.

 

[Dantrium]

...so strange that I and few others have not experienced any of these...

Actually many of those complaints are well known and common

Laggy/choppy rear camera - Said to be improved with system updates - reported by others. I'm unsure what software controls the cameras.
Audio problems with CarPlay - said to be fixed with system updates (I believe the 19C infotainment release notes state this)
Charging problems with public L3 chargers - some brands of chargers seem to be worse than others
'Brake Pedal Feel Reduced' warning - appears to generally self-resolve. I do not recall seeing a specific fix posted.
Recognition that the push/pull climate control knobs are not the best solution - not a great design idea.
Even the finicky key fob problems have been reported by others, just not as widespread - you can do a Forum search to see it isn't a one off. Ask the dealer to test or replace the receiving antenna module in the car

Keep in mind there are a lot of software components and the only ones readily visible to the owner are the infotainment, telematics and battery control module.

Only the dealer can tell you what other system software is our there and what version you have installed by hooking the car to the Pathfinder system. Based on user reports, the quality of knowledge and/or willingness to perform updates is erratic at best across the network. It appears some dealers perform the bare minimum and many cannot even seem to follow basic update instructions. Just recently on this forum someone reported they had the latest update, H264, yet still had the old style SOC gauge. JLR's installation notes for H264 very clearly direct the technician to update the instrument cluster as part of H264, yet the dealer failed to do it. It would not surprise me that some of the issues we see are strictly software incompatibility problems and could be resolved if the dealers took the time to do clean re-installs to ensure everything is up to date.

 

[SeanM1]

...so strange that I and few others have not experienced any of these...

Actually many of those complaints are well known and common

Laggy/choppy rear camera - Said to be improved with system updates - reported by others. I'm unsure what software controls the cameras.
Audio problems with CarPlay - said to be fixed with system updates (I believe the 19C infotainment release notes state this)
Charging problems with public L3 chargers - some brands of chargers seem to be worse than others
'Brake Pedal Feel Reduced' warning - appears to generally self-resolve. I do not recall seeing a specific fix posted.
Recognition that the push/pull climate control knobs are not the best solution - not a great design idea.
Even the finicky key fob problems have been reported by others, just not as widespread - you can do a Forum search to see it isn't a one off. Ask the dealer to test or replace the receiving antenna module in the car

Keep in mind there are a lot of software components and the only ones readily visible to the owner are the infotainment, telematics and battery control module.

Only the dealer can tell you what other system software is our there and what version you have installed by hooking the car to the Pathfinder system. Based on user reports, the quality of knowledge and/or willingness to perform updates is erratic at best across the network. It appears some dealers perform the bare minimum and many cannot even seem to follow basic update instructions. Just recently on this forum someone reported they had the latest update, H264, yet still had the old style SOC gauge. JLR's installation notes for H264 very clearly direct the technician to update the instrument cluster as part of H264, yet the dealer failed to do it. It would not surprise me that some of the issues we see are strictly software incompatibility problems and could be resolved if the dealers took the time to do clean re-installs to ensure everything is up to date.

I agree there were issues at the beginning but that's certainly is not the case for us or perhaps for cars bought more recently from a well trained dealer. We just have not seen it AT ALL. It's been Solid. May be dealers are replacing certain problem
causing components before delivery now, I don't know. These issues may be true for cars bought several months back. The dealers needed to be trained so many early buyers became beta testers. But that is expected for a new generation of cars.
So yes it needs a well trained dealer who could update all the software correctly. As you said, These issues sounds like the car was not serviced/updated properly and has mismatched software components.

 

[EV Cat]

My experience has been totally the opposite of the OP concerns, and my car did not have all of the updates when I purchased it (it does have everything other than H264 now, including the 19C SOTA update). I will admit, that given some of the issues that have been widely reported in various forums and Facebook groups I keep expecting some major failure to hit my car, but so far so good.

As noted, the car is heavily software controlled, and just as with an older version of an OS on your personal computer that is not patched to the latest versions things can be wonky, it is hyper critical to get the car verified as to what needs to be updated, and have those updates done ASAP. You can check what update campaigns are due for your car needs by going to the Jaguar Topix web site, located at https://topix.jaguar.jlrext.com/ . Once there you will need to register on the site, you want to setup your account using the lower left black button labeled "Independent Operator". Make sure you have your VIN handy. Once you create your account and setup yourself as an Independent Operator, and have logged in, on the next screen enter your VIN. The website will take a few moments to look up your VIN and will return the current campaign/s outstanding for your car. Print the page with any campaigns for your car and take it with you to the dealer to prove that your car needs the specified updates. Some dealers will have it all in hand and have the updates needed already on the work order, some may need the page you printed out.

And as noted above, have your dealer use their Pathfinder system to diagnose the car.

If after all software updates have been applied you still have the plethora of bad issues with the car, since you are in the USA execute your rights under the lemon law.

And by the way, I purchased my car from the Bellevue dealer, they have been accommodating, and had all of the updates I had on my Topix report already on my work order when I took the car in before the holidays.

 

[Dantrium]

You can check what update campaigns are due for your car needs by going to the Jaguar Topix web site, located at https://topix.jaguar.jlrext.com/ .

To clarify, Topix does not list all software updates available. It only lists those things JLR has determined are ‘Campaigns’ to fix known/widespread issues and dealers are directed to conduct. Not all individual software updates/patches become stand alone campaigns.

Some dealers have been reluctant to perform the updates unless they are part of a campaign. Initially my dealer said they would only perform the campaigns and any updates that were related to a specific problem. It took a bit of persuading to get them to agree to do the whole kit and kaboodle. In the end, they ended up installing 33+ updates. In another thread someone posted a long list of modules available for updates. The only way to see current versions and what versions are available is thru Pathfinder.

 

[bitstream]

Quick update: The dealer has had the car since Monday the 6th. They said there was some "corrupt software". No word on what's being updated or when the car will be ready. Fingers crossed it's sooner than later.

 

[bitstream]

Update #2: The dealer has had the car for 13 days so far. They said they need to replace the charging port. Hoping to have an update this week.

Question: Does Topix have the repair history for Jaguar vehicles?

 

[lair12]

Add yourself to the long list of unsatisfied buyers. There are many reasons they sell only 200 a month in the US.



One of my biggest dislikes is with the glare and reflection off the dash, I can only drive the car comfortably wearing polarized glasses. Otherwise it is like I am looking through a picture of my dash in both hazy and sunny days. I've never had a car that presents such a distracting view of what is in front of me.

And the rear view is just as bad with the small, deeply tinted rear window (without wiper blade for rain visibility).


Major problems with mine with absurd dealer response. The brakes squeak every time you brake and they claim it is "normal". So, I guess the folks who don't have this problem have defective cars and should take them to the shop and get the squeaks added. Home screen gets lost once a month. Mileage on the highway may only be 175 miles if you have heat on and are going the speed limit. Listen at http://www.jaguaripaceproblems.com/ipace_squeak.mp3

Laggy reaction time on everything. Just fix this somehow as it has been mentioned since the first public review as a major issue. Fire your programmers and hire some Tesla people that know what they are doing.

Door handles should retract automatically after a period of time. The car screams “I am unlocked” as no other car I have seen. I do not live in a high crime area and often do not lock my car.

Dynamic Drive mode is not remembered…change this to last used memory.

Navigation panel cannot have its view mode changed. Only 3D is allowed and I want 2D map mode.

Lack of steering wheel scroll control for external music. Changing music is dangerously inefficient. Go look at a BMW steering wheel system.

Lack of steering wheel scroll control of contacts. Same comment as above.

Too many wheel scrolls to change volume. It may take seven scrolls just to turn up or down volume much (and this is an absurd choice), versus what should be one or two scrolls. The scroll wheel should be for contacts, music, etc. and the up and down should be for volume. Go drive a BMW and you will see the great benefit of their choices.

There should be a direct button or shortcut to turning creep mode on and off. I need this in the garage, but do not want it on the road.

Android Auto should be via Bluetooth option…not just USB connection.

Better visual lines in backup camera guidance. Why short, fade-out yellow that cannot be seen on sunny driveway. My BMW X2 has much longer and legible green lines.

Saved user profile disappears either entirely or partially.

Upgraded sound system is generally weak and muffled. Very poor equalizer options and very weak mid-range.

I want so much to like this car (coming from a trouble free and pleasure to drive BMW X3), but am considering putting it back up for sale as it just is not ready for prime-time. The car has been in the shop in the few months I’ve owned it than my 2012 BMW has been over 8 years.

In the end, they will not buy the car back, but did offer me $52,000 for an $86,500 MSRP car after two months and 1500 miles!!

 

[Sbingham60]

Update #2: The dealer has had the car for 13 days so far. They said they need to replace the charging port. Hoping to have an update this week.

Question: Does Topix have the repair history for Jaguar vehicles?

The login I have for Topix does not provide repair history. Jaguar sell different levels of Topix access. It is possible the repair history is there, but I can't tell you for certain.
You can ask the dealer to provide you the full repair history and the PDI results from when the car was first received at the dealer. Topix does have the PDI results and you can see campaigns disappear off the list sometime after they have been completed.

There was at least one other person on the forum who had to had a Charging Port replaced. It's an older post from last year. I'm surprised it is taking 13 days to diagnose and get the part. Sounds like your dealer is still learning.

 

[epirali]

@lair12: please believe me when I say this next question is in no way discounting your dislikes and concerns. But I am curious. A lot of the items on your list are things that would have been known before purchase. The features, how it works, etc. Did you check out the car, or do research or do a test drive? I am not saying that as a statement of “you should have known” more I am curious how you discovered these.

Some are fixed in software, my profiles used to disappear so I gave up, but recent updates have shown that they are now rock solid.

The audio: that is interesting, I have upgraded stereo and am an audio engineer, I don’t hear the issue you described. Equalizer is basic, but I have a pretty full sound field. Make sure to not use any of the 3D settings, rather use Stereo. This may be a processing side effect based on material. I find the audio system quite acceptable, comparing it to other “premium” sound system in other cars.

The break squeal really may be slight dust or rust because regen does prevent break pad use a lot on EVs. Do you mean it does the squeal when you are in regen and not mechanical breaking?

As for infotainment: no question, Jaguar infotainment does not stand up to German cars. But that is kind of a pretty open “secret” as it were.

 

[Ayepace]

Navigation panel cannot have its view mode changed. Only 3D is allowed and I want 2D map mode.

That is not true. With the map on the touch panel, touch the "stack of papers" icon in lower right of the map. Change to 2D and other options are there.

Too many wheel scrolls to change volume. It may take seven scrolls just to turn up or down volume much (and this is an absurd choice), versus what should be one or two scrolls.

It is a matter of personal choice. I find it gives a finer control of sound volume. There's always the alternate volume control. Its the round knob below the touch panel.

Saved user profile disappears either entirely or partially.

Several people have commented about loss of profiles. Have you switched FOBs? Would mating your smart phone to the profile instead of the FOB give better results?

Upgraded sound system is generally weak and muffled. Very poor equalizer options and very weak mid-range.

Which sound system is in your car? The 825W system in my car could make me go deaf.

 

[Golflaw]

First things first, I love the car. I came from Model S, which I also really liked and it made me a confirmed BEV driver for life. I am more than happy with the I Pace and actually look forward every day to driving it.

That said, some of the problems mentioned here are just SO frustrating and irritating simply because they can and should be fixed. And fixed immediately. First (because it is just there all the time), the laggy info system. It is 2020. This simply cannot be a difficult fix. My girlfriend equates it with having a dialup modem. Do any of us have any other electronic device that performs like this? I honestly cannot fathom what the corporate thinking was to allow an $80k+ supposedly high-tech car to come to market with such obvious flaws; much less to continue without addressing it.

Charging. There are some bigger hardware issues, but also smaller, EASILY remedied software problems. What question do we continually see from almost every new, and not-so-new owner? How do I set charging for a specific time of day period? This should be more than simple. First, we should be able to find and deal with charging issues in a menu location labeled - wait for it - CHARGING. It shouldn't be necessary to track down a Youtube video to explain, "no, first you have to go to what is for some mysterious reason labeled the 'Preconditioning' menu, then hop through several more seemingly unnecessary steps to set up specific times for charging - which, you will be then happy to know, won't really work anyway." Tesla owners know just how easy this is. Hit the charging symbol, select the start and stop function, scroll in a start time, scroll in a stop time, and, if you want, hit the "in this location" GPS. Done. Takes literally 15 seconds. You can then waste another 10 seconds by moving the "state of charge" slide to whatever % of charge you want to stop at. Again, done, and works every time.

The dashboard glare IS an irritant, and potentially a safety issue. I've never experienced anything like it in any other car I've owned, and at age 68 I've owned a number of them. I have learned to basically ignore it, but again, it seems like something that should have been weeded out in the design process. I don't know what can be done about it now in existing cars, but it needs to be addressed going forward.

I have a few other grips (SOTA, come on already!!), but enough for now. As I said, I really do love this car.

 

[Deutsch100]

I am so stumped over this "dashboard" glare so many complain about in the I-Pace. I live in VERY sunny So. California and I have never experienced any glare whilst driving.

 

[bruintoo]

I am so stumped over this "dashboard" glare so many complain about in the I-Pace. I live in VERY sunny So. California and I have never experienced any glare whilst driving.

Me too. I don't get it. I don't even wear sunglasses when I drive. Maybe it's because my travel direction during commute times is ahead of the sun? It's not even a big issue when we travel to Palm Springs.

 

[Golflaw]

It may just be the type or color of the dash that creates the problem on some models and not on others. I notice it most in the center where the perforations are, closest to the actual windshield. It certainly is an issue in my car. One I can live with, but an issue nonetheless.

 

[PS702]

Me too. I don't get it. I don't even wear sunglasses when I drive. Maybe it's because my travel direction during commute times is ahead of the sun? It's not even a big issue when we travel to Palm Springs.

I recently got my windshield the light and I get a lot less glare from the exterior, specially at night. Wonder if that will help

 

[PS702]

Me too. I don't get it. I don't even wear sunglasses when I drive. Maybe it's because my travel direction during commute times is ahead of the sun? It's not even a big issue when we travel to Palm Springs.

I recently got my windshield the light and I get a lot less glare from the exterior, specially at night. Wonder if that will help

*tinted Windshield