[Brendon]

A new bulletin popped up on Topix today, asking dealers to apply an update to the Battery Energy Control Module (BECM) prior to delivery. It also referenced that a seperate bulletin will follow for vehicles that have already been sold. Here is the fix:

A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range which may experience a loss of Alternating Current (AC) and Direct Current (DC) charging functionality.

Bulletin attached with further details. I would expect that this BECM update will hopefully be delivered over-the-air to most of us. I've seen several reports of people losing the ability to charge, so it looks like this is finally being dealt with properly.
Note that this does not apply to all vehicles; only certain VIN ranges that are listed in the bulletin.

 

[Jeffrey Steinhorn]

Great find, especially since a recent post about charge lost was made. While my VIN lies within the specified range, and I have the latest SOTA updates, there has been no loss of level 2 charge capability. Let's hope this update is sent out via SOTA. Thanks.

 

[Ayepace]

It is a Battery Charge Control Module (BCCM) Software Update not a BECM update.

 

[dernotte]

A couple of months ago I complained to my dealer that, after a long highway journey, I was not able to charge on DC nor AC, but after a 30 min cool down period, everything was back on track. So this what I got from them, on the bill, when I got the car back :

"Charging Control Module needs to be updated, new update done. System checked in cold and hot . Everything works fine"

I have no idea what version number I have now, but since then, I had no issue at all charging on the highway after a long journey.

 

[Ayepace]

H295 was launched 11 November for unsold vehicles. Jaguar counted 433 vehicles in the US and 21 in Canada.

https://static.nhtsa.gov/odi/tsbs/2020/MC-10183531-0001.pdf

Yes it begs the question: Why only unsold vehicles?

 

[JaggaWatt]

I bought my 2020 in February. The Encore specialist just reached out to say he needs to take the car in to fix this AND he will do the software update to V19. Wish me luck. This is my first Jag and I'm coming form 11 years of Lexus reliability...kinda scared.

 

[Deutsch100]

I bought my 2020 in February. The Encore specialist just reached out to say he needs to take the car in to fix this AND he will do the software update to V19. Wish me luck. This is my first Jag and I'm coming form 11 years of Lexus reliability...kinda scared.

You should be VERY scared, LOL. Just kidding, but only a little

I have had easily 25+ cars, and my 2 Lexus cars are to date the ONLY cars that were 100% problem free; but they were also the most joyless cars to own and drive. Like in life...nothing is perfect