Jaguar I-Pace EV400 Forum banner
1 - 8 of 8 Posts

·
Registered
Joined
·
8 Posts
Discussion Starter · #1 ·
Ok ... I need some help here ... My iPace was t-boned ... Sept 2020 ... it is now Feb 2021 and I still don't have it back ... the dealership I purchased it from is working with England to figure out the problem but it takes like a week to get a response from them ... are there any tech's at Jaguar that any of you know or could get me in contact with to figure out how to expedite the repair ??? I thank you in advance ...

Little history ... had the accident on Sept 22nd 2020 in Katy Texas ... I was t-boned by the rear passenger wheel ... was knocked into a pedestrian pole on the side of the street going around 40mph ... No air bags deployed over 23K in cosmetic damages ... I took my car back to the dealership I bought it from but the service advisor I was dealing with did not listen to me... received my car back from collision repair center at the beginning of Dec 2020 asked if they had Jaguar service look at it; was told he had his people which were more than capable of working on it check it out. 2 days later the car completely shut down on me while driving in the middle of the road ... no power at all not even the hazard lights would work. Fast forward to Feb 5th 2021 ... Still don't have a decisive answer to what is wrong ... my insurance is not making me pay for the rental ... and I feel like I have been side-lined ...

so I would appreciate any help that I could get from anyone ... Thank you again ...
T.
 

·
Registered
Joined
·
30 Posts
The UK Forum has a section where an official jlr representative responds (sometimes)
Probably sign up there and write a pm to Dan UK or smth. He can probably escalate.
Other than that: probably Facebook, but I’m personally not a fan.

Covid is really bad in England and the brexit made it hard for their supply chains. But it shouldn’t be your problem. Not for this long.
 

·
Registered
MY21 Portofino Blue HSE, Pano Roof, Clearsight Mirror, Air Suspension & AD, Upgraded Cabin Light
Joined
·
306 Posts
The UK Forum has a section where an official jlr representative responds (sometimes)
Probably sign up there and write a pm to Dan UK or smth. He can probably escalate.
Other than that: probably Facebook, but I’m personally not a fan.

Covid is really bad in England and the brexit made it hard for their supply chains. But it shouldn’t be your problem. Not for this long.
Covid is being used more often as an excuse here than really impacting workplaces.

I would be speaking in the first instance to US JLR customer experience and get them to chivy it up. Similarly there is no way that Brexit is a real reason for significant delay it causes something of an issue with the collection of duties on good shipped to the UK from the EU but would have zero impact on items shipped from Europe to the US or.from the UK to the US.

I have found JLR do try to follow up and see things through to completion when they are involved but seem a tad lethargic in the actual resolution.
 

·
Registered
2019 I-Pace HSE - Borasco Grey
Joined
·
231 Posts
Back when my I-Pace was down for 5 weeks with a failed battery control module, I managed to get assigned a Jaguar Customer Relations Specialist that was sometimes helpful and sometimes went silent, but it's the only avenue I know of. Apparently they can help get corporate involved with poking a dealer and it did seem to help some. It can't hurt to try.
Try calling 1-(800)-452-4827 option 9 I think and ask to be assigned a "Customer Relations Specialist" after explaining your problem.
 

·
Premium Member
19 I-pace HSE Polaris/Fuji white with most options and a lot of accessories
Joined
·
1,245 Posts

Phone or email. Email gives you something to track and provide proof of communication.
 

·
Registered
Joined
·
8 Posts
Discussion Starter · #6 ·
Thank you guys ... I have done all the above ... the issue that I keep getting told is that JLR in England is taking 4 to 6 days just to respond to each email my dealer sends out... they keep doing the same test over and over again ... like it's going to fix something ... it's just frustrating ... JLR US has a record of everything but again they say they have to rely on the Engineers in England .. Thanks for the support and info ... I will just have to keep doing my weekly calls to everyone ...
 

·
Registered
Joined
·
38 Posts
Ok ... I need some help here ... My iPace was t-boned ... Sept 2020 ... it is now Feb 2021 and I still don't have it back ... the dealership I purchased it from is working with England to figure out the problem but it takes like a week to get a response from them ... are there any tech's at Jaguar that any of you know or could get me in contact with to figure out how to expedite the repair ??? I thank you in advance ...

Little history ... had the accident on Sept 22nd 2020 in Katy Texas ... I was t-boned by the rear passenger wheel ... was knocked into a pedestrian pole on the side of the street going around 40mph ... No air bags deployed over 23K in cosmetic damages ... I took my car back to the dealership I bought it from but the service advisor I was dealing with did not listen to me... received my car back from collision repair center at the beginning of Dec 2020 asked if they had Jaguar service look at it; was told he had his people which were more than capable of working on it check it out. 2 days later the car completely shut down on me while driving in the middle of the road ... no power at all not even the hazard lights would work. Fast forward to Feb 5th 2021 ... Still don't have a decisive answer to what is wrong ... my insurance is not making me pay for the rental ... and I feel like I have been side-lined ...

so I would appreciate any help that I could get from anyone ... Thank you again ...
T.
Your fight is with the insurance company. File a compliant and ask for replacement value.
 

·
Registered
Joined
·
14 Posts
I got my i-Pace in late 2019 and within weeks of delivery it had charging issues significant enough that I had to drop it off at the dealership. They strung me along for TWO MONTHS changing their estimated completion date with excuse after excuse. After the 10th week and zero progress to report, I called corporate and chewed them out saying that the dealership has been totally dishonest with their repair estimates and that they need to fix this thing ASAP (fly someone in from England if you have to!) or I am going to use lemon law to force Jaguar to buy it back.

Within hours I got a call from the dealership's service manager who told me he was sending it to a different dealership to be worked on. I demanded progress reports MINIMUM once per week and that they provide an accurate timeframe for repairs.

All told, they had the thing for ~3.5 months.

From my experience, Jaguar rushed this car to market and STILL doesn't have adequate numbers of staff trained to work on it.

Moral of the story: Call corporate. Be nice but firm. If you don't hear something definitive on that call (or on the follow up), tell them you might have to get lawyers involved. I know the UK doesn't have a lemon law like we do here in the US, but if there's one constant in this equation, it's that lawyers are burdensome and expensive... and nobody wants to deal with them if they can help it, least of all corporations.
 
1 - 8 of 8 Posts
Top