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So yesterday I get in my car and it says there is a navigation update (kinda stupid they cant just use google maps live like Tesla). I go to the Jag/HERE website, download the installation software and maps. Upload it to USB drive and then go to the car to update.

Repeated failures at the 3% updating maps. I tried the two diff USB slots and still the same problem. Tried a different USB drive and still the same issue. Then it says something like see dealer for update. Really? Why is it so difficult to update and why do I have to go to the dealer?

 

[Dantrium]

So yesterday I get in my car and it says there is a navigation update (kinda stupid they cant just use google maps live like Tesla). I go to the Jag/HERE website, download the installation software and maps. Upload it to USB drive and then go to the car to update.

Repeated failures at the 3% updating maps. I tried the two diff USB slots and still the same problem. Tried a different USB drive and still the same issue. Then it says something like see dealer for update. Really? Why is it so difficult to update and why do I have to go to the dealer?

I was fortunate and had no problem updating, although I don’t use the JLR nav, so it was a waste of my time to do it. I agree they do not make it easy

 

[bruintoo]

Just updated my maps today after seeing this post. The download took a while, but the actual update wasn't bad.

 

[PGhiron]

I had no trouble with the update first time.

 

[ChargedUp]

Formatting can require a bit of trouble shooting when it comes to using USB's. Ideally you should just be able to complete the update through the infotainment system itself. Why make a second/third step in the first place.

 

[Time2Roll]

Ideally you should just be able to complete the update through the infotainment system itself. Why make a second/third step in the first place.

Yes. If connected to home wifi I would have expected the update would happen automatic every 3 to 6 months.

 

[Joshuableu]

It took about an hour to download the map update from the site and put on USB drive.
Took only about 15 minutes once the USB drive was inserted in the vehicle.
Updated with no problem on first try

 

[markgroce]

So I’m confused. Will it update map, as manual says it will, with an internet connection. Meaning an available outside wi-fi, or the on-board ATT, either should work. I was able to figure out how to download update to a usb flash drive, haven’t done it yet. And I don’t know if I need to. I think I might have already done it without usb transfer. Is there a way to find out the current version that’s installed and compare that to what is current?

 

[ryzvy]

Is there a way to find out the current version that’s installed and compare that to what is current?

The latest version for North America is :08.030.0092.0153

To check the version on your vehicle go to Navigation, select Settings, then Navigation Settings, then About, then Installed maps and updates

More details here: Jaguar Owner Information

 

[markgroce]

@ryzvy, thank you. Mine says map version 8.30.91.151, so I’m not up to date. I can’t get it to check for updates, bar goes green when I hit enter or the arrow key. Went to check updates for InControl Touch software and it does check, I’m current. Or it says I am and shows I’m running S18D_18.47.5-269316. While I’m at it, it says Telematics version is 14.2 and current. So I’m off to Office Depot to get a 3.0 USB flash drive, since I can’t download over air unless someone can clue me in.

 

[ryzvy]

@markgroce You're welcome. AFAIK currently map updates are not possible OTA. They can only be done via USB.

 

[Antonio]

So yesterday I get in my car and it says there is a navigation update (kinda stupid they cant just use google maps live like Tesla). I go to the Jag/HERE website, download the installation software and maps. Upload it to USB drive and then go to the car to update.

Repeated failures at the 3% updating maps. I tried the two diff USB slots and still the same problem. Tried a different USB drive and still the same issue. Then it says something like see dealer for update. Really? Why is it so difficult to update and why do I have to go to the dealer?

Hi Brian, any news? did you visit your dealer? I have the same issue...

 

[dtgsrq]

Absolutely RIDICULOUS that for a $90,000 car with SOTA (kind of) you need a manual USB stick process to update maps. Major fail. This is the #1 functionality for use of SOTA in my opinion.

 

[Antonio]

Absolutely RIDICULOUS that for a $90,000 car with SOTA (kind of) you need a manual USB stick process to update maps. Major fail. This is the #1 functionality for use of SOTA in my opinion.

I fully agree. Maybe the problema is on Here Maps. They requires more than 30GB for an updating, and you could spend a lot of your data movile

 

[CurtSprings2]

I fully agree. Maybe the problema is on Here Maps. They requires more than 30GB for an updating, and you could spend a lot of your data movile

I think it must be a data issue. Ford Sync 3 updates via SOTA but map updates also require either USB or you can order a DVD - and you pay $95 for the USB download and something like $120 for the disk. I paid over $40,000 for my Fusion and was surprised to pay for map updates even during the warranty period.

 

[ipace2020]

I couldn't get it to work either, even when I used their program to format the USB. What a pain in the azz. Ford uses Here maps as well and that one was no problem.

 

[CurtSprings2]

I couldn't get it to work either, even when I used their program to format the USB. What a pain in the azz. Ford uses Here maps as well and that one was no problem.

I've experienced the opposite problem. The JLR updates come every 4 or 5 weeks so I remember the process. Sync nav updates come every 3-4 months and I can never remember how I did it previously. I need to write the steps down I guess.

But I must say that the first attempt at updating the Jaguar nav was confusing and someone on this forum provided the step-by-step instructions. I'll try to find the link.

 

[CurtSprings2]

I updated the maps yesterday and I apologize for taking the steps to the basics as I'm sure you've already done most of them.

• Login to InControl Route Planner
• Select Maps and Services
• Select Get Latest Version icon of map you want to update
• Select Download Map after new page appears
• If you haven't downloaded the Map Downloader tool, select Download and Install and choose a location for installation
• Insert a Fat32 32GB Flashdrive
• If Flashdrive is not formatted Fat32, format it from within the Downloader tool options and not from PC software
• After formatting, in the Downloader tool, select the USB port the Flashdrive is inserted and follow the prompts to commence map download. Download will usually take an hour or even a little more.

In the car:

• Unplug all USB connected devices
• Start vehicle
• Wait for navigation system to load
• With vehicle stationary, insert Flashdrive into a USB port in the cubby
• Follow navigation system prompts to install new maps
• Installation will occur while driving and rest of infotainment system will be usable. Installation will occur in 10-15 minutes.

Good luck and please let me know if you have questions.

 

[StormRune]

Just as another data point: I've updated my monthly using my MacBook for the download and have never had a problem. I use a SansDisk 128GB Ultra USB 3.0 drive. It is formatted using FAT32.

I use the same steps described in CurtSprings2's post above but get a download time from the here.com website of about 10 minutes. My fiber connection to the internet downloads at a rate of about 600 megabits/second so that is likely helping a lot there.

The download from the jaguar.here.com site today included 10.23GB of data. The installation in the car usually takes about 10 minutes... I've never watched it closely enough to get the exact minute yet.

Most people's data plans would penalize, block, or throttle them if they used 10.23GB in a month (especially just for this one download!). My monthly plan allows 9GB without throttling across all three of our mobile devices - car included. The throttling is pretty damned severe when I've overshot a couple of times. Also, some people have problems getting their vehicle in range of high speed WiFi. I imagine this is a prime consideration for JLR as a USB drive is the technological approach that works for the broadest number of customers.

 

[rcomeau]

Just tried to update today. I used the same USB drive as last time (which worked first time) to download the update, The downloader recognized that the USB had an older map on it and asked me to conform replacing it with the newer map, which i accepted. The download happened without issue.The drive was recognized by the Map software in the car and akeed if I wanted to run the update. The progress bar appeared for about 1/2 second and then an error message appeared saying there was a problem with the update and to try again or contact service for assistance. Nothing specific.