NAV won't find CCS chargers? What am I doing wrong?

4249 Views 16 Replies 10 Participants Last post by rcomeau, Aug 23, 2021

McRat

Discussion Starter · Mar 5, 2019 (Edited)

I've playing with this on and off for three months.
I cannot seem to get the car to navigate to:

ChargePoint SAE Combo CCS 22kW & 50kW that I charged at before.
EV Connect SAE Combo CCS 50kW (fast for a 50) that I charged at before.
EVgo SAE Combo CCS2 150-350kW (expect average of 72kW to 60kW) that I charged at before.

I can have 4 CCS chargers around me, and none will show. The ONLY box I have checked now is Menu pick 2 (SAE J1772 level 1 Combo?), nothing else. Checking everything never gives me SAE CCS Combo sites. At first I thought it did, until I ran into a CCS only charger and it didn't see when parked in front of it. It was seeing CHAdeMO only. But it doesn't see CHAdeMO High Output sites.

I've played with every setting I can find and always end up using Plugshare.
The only charger it finds reliably is Home. It can't even remember I charge at work almost as often.

While I was going through the myriad of menus, I did notice that the NAV EV Charger settings peak out at 500vdc x 200 amps, which means the software in my car was never planning for 100kW charging since we don't charge at 500v.

And a true bug: When I hit the EV Charging Location icon from the NAV screen, it gives me parking lots without chargers.

1 - 17 of 17 Posts

McRat

Discussion Starter · #2 · Mar 5, 2019 (Edited)

Trivia - Dealer said it was because I didn't buy ATT service. Well my ATT service was active, and ATT hdqr said the dealer was full of it. NAV is good to 2022.
I had charged at Victorville before. When I went to Baker, and tried to get the car to NAV to the CCS2 station, it didn't see Baker or Victorville or Las Vegas or Riverside County. It said the nearest charger of any kind was at my house. And it was the only charger on earth incidentally.

I felt so special to have the only EV charging site on the globe.

bruintoo

· #3 · Mar 5, 2019

McRat said:
I've playing with this on and off for three months.
I cannot seem to get the car to navigate to:

ChargePoint SAE Combo CCS 22kW & 50kW that I charged at before.
EV Connect SAE Combo CCS 50kW (fast for a 50) that I charged at before.
EVgo SAE Combo CCS2 150-350kW (expect average of 72kW to 60kW) that I charged at before.

I can have 4 CCS chargers around me, and none will show. The ONLY box I have checked now is Menu pick 2 (SAE J1772 level 1 Combo?), nothing else. Checking everything never gives me SAE CCS Combo sites. At first I thought it did, until I ran into a CCS only charger and it didn't see when parked in front of it. It was seeing CHAdeMO only. But it doesn't see CHAdeMO High Output sites.

I've played with every setting I can find and always end up using Plugshare.
The only charger it finds reliably is Home. It can't even remember I charge at work almost as often.

While I was going through the myriad of menus, I did notice that the NAV EV Charger settings peak out at 500vdc x 200 amps, which means the software in my car was never planning for 100kW charging since we don't charge at 500v.

And a true bug: When I hit the EV Charging Location icon from the NAV screen, it gives me parking lots without chargers.

Have you updated to the latest version of the map?

McRat

Discussion Starter · #4 · Mar 5, 2019

Yes, I'm on my 2nd update, 3 maps have been in the car. Most recently Feb.

It has something to do with how NAV is set up.

Sbingham60

· #5 · Mar 8, 2019

McRat said:
Yes, I'm on my 2nd update, 3 maps have been in the car. Most recently Feb.

It has something to do with how NAV is set up.

When I get back in the States, I’ll take a screenshot of my settings. Navigation has been able to find most EV stations, but I still check PlugShare when I don’t see something nearby. I’ll be back Saturday and will post.

You don’t want J1772 level 1 turned on unless you want a bunch of noise. I’m assuming you would prefer combo chargers.

Sbingham60

· #6 · Mar 8, 2019

Forgot to mention that I think charging stations require connected navigation, so WiFi via your phone or a personal SIM. This is based on my somewhat faulty memory, so double check the manual.

McRat

Discussion Starter · #7 · Mar 8, 2019

Thanks.

The car could not locate CCS chargers since delivery, only L2 chargers. So ATT Sim ability was active and it couldn't find CCS stations. Now that I had them 'fix' it today, I am far worse off.

It's sort of my fault. One month after giving them a deposit, I knew the dealer was screwed up. I went through 4 sales contacts before I received the car. They charged the car for 24 hours (they said), and it had 30% in the car before my test drive. Nobody knew anything about the I-Pace. They had a lot of wrong information. Nobody had heard of DCFC SAE Combo or CCS. There was one right down the street from them and they refused to charge the car with it, even though it would be on my account.

I had brought it in for the problem about 2 weeks after purchase, but I chickened out. They were scaring me.

It's probably one simple setting. But there are no instructions, the text is wrong on the menus, and there are without an exaggeration over a billion different possible EV charging settings. 41 bits for connector type, and 37 bits for power output alone.

EDIT - OK, best I can tell, if I don't allow it to search for L2 chargers and 240v, it won't find CCS. Adding CHAdeMO helps too. But it still is missing some important CCS stations, and I have to manually filter out L2 sites and sites that are under construction. With my settings at Combo for the connector, and 500vdc (only DC voltage listing) all amps checked, which to me seems logical, it finds nothing at all. When I turn on 240vac, it will show 500vdc sites.
Now to figure out to delete all L2 240vac chargers without removing the DCFC sites.

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Dantrium

· #8 · Mar 8, 2019

Not a problem for me, there are only 2 within 200 miles of me and I can only reach The closest one on a full charge. ?

Sbingham60

· #9 · Mar 9, 2019

McRat said:
Thanks.

The car could not locate CCS chargers since delivery, only L2 chargers. So ATT Sim ability was active and it couldn't find CCS stations. Now that I had them 'fix' it today, I am far worse off.

It's sort of my fault. One month after giving them a deposit, I knew the dealer was screwed up. I went through 4 sales contacts before I received the car. They charged the car for 24 hours (they said), and it had 30% in the car before my test drive. Nobody knew anything about the I-Pace. They had a lot of wrong information. Nobody had heard of DCFC SAE Combo or CCS. There was one right down the street from them and they refused to charge the car with it, even though it would be on my account.

I had brought it in for the problem about 2 weeks after purchase, but I chickened out. They were scaring me.

It's probably one simple setting. But there are no instructions, the text is wrong on the menus, and there are without an exaggeration over a billion different possible EV charging settings. 41 bits for connector type, and 37 bits for power output alone.

EDIT - OK, best I can tell, if I don't allow it to search for L2 chargers and 240v, it won't find CCS. Adding CHAdeMO helps too. But it still is missing some important CCS stations, and I have to manually filter out L2 sites and sites that are under construction. With my settings at Combo for the connector, and 500vdc (only DC voltage listing) all amps checked, which to me seems logical, it finds nothing at all. When I turn on 240vac, it will show 500vdc sites.
Now to figure out to delete all L2 240vac chargers without removing the DCFC sites.

I misread your prior post for level 1 vs type 1. You do need level 1. Here are my settings in the four categories you need.
You have to set charge type,

Go to Navigation
Select settings, then Navigation Settings
Scroll down to Electric Vehicle settings
Select preferred charging stations

It’s here that you have to set connector type, charge mode, charge capacity, and payment types
Connector type = IEC 62196-2 type 1 combo (SAE J1772). You can select the J1772 without combo, but you get a lot of noise. I have no other connector types selected.

Charge mode = I have all modes selected. Make sure you have 50kw and “All others” checked

Charge capacity = I have most of these unchecked. Had to scroll down to the bottom to check all the 500VDC options. No others are checked as they create too much noise

Payment Types = all checked except “check”

I don’t have any providers added or preferred.

If you’ve done all that, and you are seeing connected navigation content like traffic alerts, you should be able to see fast combo chargers. If not, then yes you need to work with the dealer, who didn’t find a problem when you brought it in.

Mine will show the twenty nearest chargers. My list from home shows chargers within 60 miles. I see EVGO and Greenlots providers.

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Reactions: 2

McRat

Discussion Starter · #10 · Mar 10, 2019

Thanks, I'll give that a try. Hopefully it will improve things.

ko6dr

· #11 · Mar 20, 2019

As a 10+ year EV driver I have never relied on the vehicle's Nav system to find chargers. I exclusively use the Plug Share App. You can pick which chargers you want shown, and it keeps up to date on chargers that are not working

bruintoo

· #12 · Mar 21, 2019

Sbingham60 said:
I misread your prior post for level 1 vs type 1. You do need level 1. Here are my settings in the four categories you need.
You have to set charge type,

Go to Navigation
Select settings, then Navigation Settings
Scroll down to Electric Vehicle settings
Select preferred charging stations

It’s here that you have to set connector type, charge mode, charge capacity, and payment types
Connector type = IEC 62196-2 type 1 combo (SAE J1772). You can select the J1772 without combo, but you get a lot of noise. I have no other connector types selected.

Charge mode = I have all modes selected. Make sure you have 50kw and “All others” checked

Charge capacity = I have most of these unchecked. Had to scroll down to the bottom to check all the 500VDC options. No others are checked as they create too much noise

Payment Types = all checked except “check”

I don’t have any providers added or preferred.

If you’ve done all that, and you are seeing connected navigation content like traffic alerts, you should be able to see fast combo chargers. If not, then yes you need to work with the dealer, who didn’t find a problem when you brought it in.

Mine will show the twenty nearest chargers. My list from home shows chargers within 60 miles. I see EVGO and Greenlots providers.

Thank you for this! I was confused about which chargers to select/deselect from this sub-menu. Now I know. So this just shows CCS chargers capable of at least 50kW right? Some Chargepoint CCS are only 24kW though.

sciencegeek

· #13 · Mar 21, 2019

ko6dr said:
As a 10+ year EV driver I have never relied on the vehicle's Nav system to find chargers. I exclusively use the Plug Share App. You can pick which chargers you want shown, and it keeps up to date on chargers that are not working

Totally agree (uh except that I don't have 10 years under my belt)

If you're going on a long trip, plan ahead with PlugShare, EVGo, Chargepoint ...
Even if you somehow weren't able to plan ahead and you're on the road, perhaps pressed for time ... just use the apps! Why let an intermediary (JLR) be between you and the provider? Just go directly to the provider. The apps have full functionality that I would not expect JLR to be accurately reflecting all the time, including availability.

Giles H

· #14 · Aug 23, 2021

I have just returned form a trip down to the South of France. I asked a dealer to update my Nav system so that it identified all the latest charging networks, to reduce the old range anxiety.

The Jag Nav system was frankly useless - infact less than useless. It failed to identify the best superchargers (Ionity) on the route. The Nav system always seemed to take me off route, or worse guided me to go backwards to get to a charger.

Of course I used the other reliable apps to identify the best routes and charging points.

Just spoke to Jag Customer Experience team and they advised I do an update using a USB stick....

Trying to explain the the Customer Experience Exec that this was a really fundamental issue and that it should be possible to do this over the air - like the other premium brand competition, Tesla and Porsche, was next to hopeless. there was no other advice about how to improve the situation.

Has anyone else got any advise about how to improve the current status quo - which is useless!!

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Qtown charger

· #15 · Aug 23, 2021

The nav system's maps can only be updated using a USB stick. Nothing you can do about that, and complaining won't get you anywhere as evidenced by numerous others who have complained. The updates are very large files usually needing 30-40mins of download time thru my home setup. This would be an absolute pain thru a mobile link - especially in areas of weak signal strength.

The nav system has many options for prefered charging options and networks and you need to get into the options menus to select your prefered network and class of charger. On a long trip, I personally find it easier to identify my prefered charging locations on a route thru either ABRP or PlugShare and transfer them into the nav system as intermediate points (can be done via the JLR nav phone app).

Ayepace

· #16 · Aug 23, 2021

Per published information, the nav system will get map updates OTA 22MY+ (I haven't looked up 21MY since US didn't get those). I cannot vouch for whether this will be true for the rest of the world.

Prior years required going to the jaguar.here.com site and downloading map updates to USB FAT32 drive and then updating the car. Using USB 3.0/3.1 on a good brand of drive (not cheap brands) resulted in 30 minute or so download (depending on your ISP speed) to the drive and 10-15 minute upload to the car.

The pre-21MY system has a limited number of preferred vendors that can be selected. Even then it didn't select charging locations sensibly. Often this would be based on straight-line proximity to the car and didn't take into account the direction of travel, or reasonability of the path to get to the charger.

As stated above, the best option is to pre-plan the route with charging stops and program it accordingly.

rcomeau

· #17 · Aug 23, 2021

The USB downloads are really old-school. You don't simply download on your browser (like the million other things you download every day) but have to download some app that in turn downloads the map. You'd think the downloader would also check your USB to make sure it is formatted correctly (since it is being so circumspect in how it is downloading direct to the USB) and will work, but no. I have a USB sitting in my car that I used for an update then more recently downloaded another update and the car refuses to recognize the USB despite the downloader app reporting everything was good.

1 - 17 of 17 Posts

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