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Discussion Starter · #1 ·
I have a message saying an updated map is available at www.jaguar.here.com, which of course is unreachable. I went to here.com, which redirects to here.navigation.com, and used their map update interface, but the I Pace doesn’t appear. (In fact, no JLR vehicle made after 2017 appears). I contacted here.com support and they said they don’t have maps for Jags.

The odd thing is I used the website last year to update the maps. In fact, I still have the USB flash drive I used and labeled JLR Maps!!!

WTF?
 

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19 I-pace HSE Polaris/Fuji white with most options and a lot of accessories
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here.navigation.com was for the pre-2018 vehicles. They have an older navigation/infotainment system.

Jaguar Route Planner is for newer vehicles. I can get to it at the time of this posting..
 

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Discussion Starter · #3 ·
And difference with yours? “HTTPS://“. In this day and age iOS Safari!
 

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2019 FE Photon Red
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I have a message saying an updated map is available at www.jaguar.here.com, which of course is unreachable. I went to here.com, which redirects to here.navigation.com, and used their map update interface, but the I Pace doesn’t appear. (In fact, no JLR vehicle made after 2017 appears). I contacted here.com support and they said they don’t have maps for Jags.

The odd thing is I used the website last year to update the maps. In fact, I still have the USB flash drive I used and labeled JLR Maps!!!

WTF?
I've updated a number of time over the past couple of years. Last time was July this year. I download thru the InControl JLR site. The process described in this thread seems to work fine.

 

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Discussion Starter · #7 ·
You have to use Jaguar Route Planner (the secure site, URL starting with https:// ) - no forwarding from http://jaguar.here.com. You may also want to check your browser bookmarks.
I entered the URL exactly as it appeared on kitty’s screen: www.jaguar.here.com. I did not enter http or https, much less the colon and double backslashes as most modern browsers will account for that — except Safari in iOS.

Here’s what I bet happened: an engineer said, “The URL is jaguar.here.com”. But some “user experience” person said, “Wait, shouldn’t all URL’s have a ‘www’?” So they made it www.jaguar.here.com. Along come Safari, which apparently doesn’t know how to handle ‘www’ in a tertiary domain; sure, it works if I add the ‘https://‘, but I don’t have to add that in Chrome for iOS and shouldn’t have to add it in Safari.

[\rant]
 

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Discussion Starter · #13 ·
Not that’s it’s pertinent to the issue I encountered, but I actually use a Windows machine for the download but was sitting on my couch with my iPad rather than at my desk with my PC when attempting to login to the site.

A simple, “Oh, I see” would have sufficed.
 
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