To say Jaguar is one of the worst companies might sound like hyperbole but I think it is true. My car has been waiting for parts for over 10 weeks. The usual excuses you might expect to hear have all been used. The disappointment and letdown I feel can't be overstated. Waiting for high voltage battery cell at the moment. They will replace one of 36 modules. Do I feel confident that the other 35 modules are going to be able to hold up any longer... No I do not. This is a great car but poorly equipped with inferior battery parts. Hate to say it but sooner than later all Jag I Pace owners will have to confront these battery issues.
My Jaguar still in shop for 10 weeks now
dplaser
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393 Posts
use the search function.
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Yes of course there is an inverter. I even contacted the Jaguar service in an another country and they have an inverter in stock. The answer I got from the workshop, that if I don't like their timeline I should take the car somewhere else.
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I was so happy with the car, while it was running. But honest recommendation from a stranger, don't buy it, and thank me later. Jaguar has zero respect to their customers once you paid for the car.
What do you expect a dealer to say?
If you don't like the service a company provides, then take your business elsewhere. I'm fairly certain no dealership deliberately slows down repair work just to annoy customers.
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You didn't met this bunch. Just to repeat, the car is 11 months in repair. After 6 months they asked about 14K EUR payment in advance, the car is still in repair and this is official Jag service.
My guess is that, they can't repair the car. Simply they don't have the trained personnel an the service is just hoping I will give up and that I will drive away with a broken car. Our country has only one authorized Jaguar service, so there is no option to take the business elsewhere.
So they don't have the trained personnel to fix the car. Would you rather untrained folks attempt and botch the repair?
I understand your frustration, cars shouldn't be accepted for repair w/o the appropriate technicians. I had a similar 6month situation with my local dealership, but had the luxury of being able to switch to another 30miles away for subsequent work. In my case complaining directly to JLR customer service and getting them to talk to the dealership eventually got the repair done.
That said, my comment was directed at @Belljul who seemed to think cursing and name calling was helpful.
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I would expect Jaguar can repair their own cars, it is a very low and minimal expectation.
That is all well and good IF Jaguar owned the dealerships, but they don't. The dealerships are independent corporate entities. Jaguar could get very forceful with your one dealership, but that may lead to them walking away as a business. Your beef is with the dealership not JLR.
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132 Posts
Did Jaguar pay for your rental car for 16 months? What was the reason given for 16 month wait time on your car repair?Just got back my car after 16 months
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No rental. After 4 months they claimed that they didn't actually know I wanted to repair the car. After they finally fixed it, since the car was parked outside, one more battery cell failed and some more isolation faults showed up (water got into the electric system). I owned the car for 4 years and from that the car was in repair for total ~2 years. I have insisted to get the replaced parts. Some of the cables been just wrapped into electric islation tape, which gave in over the years and let the water in into the 400V system. It is a Tesla level DYI car - the factory just used what was at hand. I can post some pictures.
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132 Posts
I feel for you and your frustrations. So sorry.
Wow, I think 2 years is a record. I count ~10 months for mine (bought in 2019), but that was a lot of 2 weeks here, 2 months there for one thing or another and long waits for parts. Got loaners for most of these (Velars, Evokes, Sentras, Civics). We are really dependant on the service centre and having a bad one can make a bad experience so much worse, or a good centre make a bad situation a little more manageable.
After reading this (and other posts about shocking service and costs) i bought a 3rd party driver plan (warrantywise, £1500) to cover the 4 years we have the 2nd hand car on lease (£18k/62k miles, HSE). I'm hoping i dont have any of these issues or, if i do, the warranty kicks in!
From week one however I've already discovered the leaky windscreen wiper fluid tank so it will have to go on to get that fixed at some point. First claim! I'll choose the dealership carefully and insist on a loaner.
Minor issue for me. Other than that i absolutely love the car!
From week one however I've already discovered the leaky windscreen wiper fluid tank so it will have to go on to get that fixed at some point. First claim! I'll choose the dealership carefully and insist on a loaner.
Minor issue for me. Other than that i absolutely love the car!
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