To say Jaguar is one of the worst companies might sound like hyperbole but I think it is true. My car has been waiting for parts for over 10 weeks. The usual excuses you might expect to hear have all been used. The disappointment and letdown I feel can't be overstated. Waiting for high voltage battery cell at the moment. They will replace one of 36 modules. Do I feel confident that the other 35 modules are going to be able to hold up any longer... No I do not. This is a great car but poorly equipped with inferior battery parts. Hate to say it but sooner than later all Jag I Pace owners will have to confront these battery issues.
My Jaguar still in shop for 10 weeks now
dplaser
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546 Posts
Agreed. I never received a "Stop Safely" warning. The car specifically states that I can continue to drive "with caution."
Yeah, others have commented on that message. So when I get my car back next week (finders crossed) and the message goes away, I can drive with abandon? Was the health of the cell the only reason to be cautious when driving? Snow and ice? No worries, go nuts. Heavy traffic and construction? Pedal to the metal. A questionable cell in the battery? Hold on there son! Be careful! Slow down lead foot!
rcomeau - you're on $50! I originally had the battery traction fault warning and did continue to drive. Subsequently (~ 2 months later), pulling out of my garage I got the battery traction fault, charging fault and Stop Safely all rotating in tandem. I guess it's possible it was the 12V, but I JUST had that replaced less than 5,000 miles ago for the second time. Also, whenever my 12V died, my car basically bricked and it was all I could do to get the car turned on just to get it in neutral so a could get a tow. After all these lights came on, I was able to back the car into my garage where it stayed for several months until they finally got the parts. I ended up having four cells replaced which was the most my local dealer had seen as of yet.
Haha I have a Lucid Air GT and ‘19 I Pace.
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132 Posts
Good luck with your new car. I just traded in my beautiful I Pace that I simply had no confidence in. Hated to see it go but to live day to day knowing something else would soon pop up I am glad to get that behind me just as you have done.
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3,924 Posts
I'm gonna repeat my post from earlier in the thread. CA law is clear, they're going to buy it back based on the info you've given here. The dealer will be out of the picture once corporate has taken over. Be prepared for a long but not overly arduous process. When they tell you it's going to be up to 45 days for one step or another it will take 45 days. Be kind to your contact person at JLR, they just do what they have to do. The offer in the end will likely include some depreciation for use, but in my case it was very reasonable and at any rate, you did get some use out of the car. Fingers crossed that they will behave professionally for you!
I have a JD--buyback is not "clear" on a car that is a First Edition and is over 5 years old--it doesn't meet the presumptive assumptions that would make it clear.
That being said, JLR corporate said they're still investigating but asked for a copy of my purchase agreement so they could process a buy back should that be the decision--so we're making progress!
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Oh dang, OK. Thanks for the correction. 🍺
Is four years the limit in CA?
Is four years the limit in CA?
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8 Posts
I’m an owner of a 2019. One of several in my area with a bad battery cell. Apparently there are no replacement cells anywhere in the US or UK and (according to my local service manager) no more will be produced. So, I’m driving around my car with a missing cell and unable to charge the car past 72 percent. That same service manager shared that he had heard rumors of buybacks for the 2019s. Is anyone aware of potential buybacks?
Earlier today I hired a lawyer - wondering if others are doing the same.
There are plenty of forum threads on this subject which may give you some perspective on this subject.
Many members have recently had modules replaced. Your dealer is correct - there are no modules to just pick up and immediately repair your vehicle. You, and your dealer, need to get in line and be patient.
Regarding the 2019's, some have been identified as needing battery replacements - and we are waiting their availability. There has been talk of buy backs associated with the H484 recall for the limited number of early 2019's, but I'm not aware of anyone on this forum, or the UK version, having completed this process to date.
"Lawyering up" at this point seems a little heavy handed and unnecessarily costly for a process that is still evolving. Good luck and let us know how you get on, and the costs (time and $$$) involved.
19 I-pace HSE Polaris/Fujy white with most options and a lot of accessories.
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4,034 Posts
"no more will be produced" is untrue. It would not meet legal requirements for service parts to support warranty claims. The same traction battery parts are used in current production. That means at least 8 more years of parts availability.
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8 Posts
Agree. I don't trust any of what my service manager said to be factual - he's operating on hearsay and clearly out of touch. I also don't necessarily trust the assumption that the company will produce 8 years worth of parts simply to stay complaint with the warranty terms. Companies do what is in their best interest.... and if affected owners sit passively for months and years with their vehicles handicapped or stuck in the shop, there's a lot less incentive for JLR to spend the resources to make this right in a timely fashion.
To Qtown's point above, I don't think initiating contact with a lawyer is "heavy handed" or at all rash considering the breadth of this problem and the lack of any forthcoming solution (or even timeline) from the manufacturer. At this point I'm simply having a demand letter sent to JLR for a total cost of about $200. I will share updates as I have them! Good luck to us all.
Yes, good luck. Obviously if your $200 letter provides any traction with JLR. the rest of us can claim priority since we're been waiting longer.Agree. I don't trust any of what my service manager said to be factual - he's operating on hearsay and clearly out of touch. I also don't necessarily trust the assumption that the company will produce 8 years worth of parts simply to stay complaint with the warranty terms. Companies do what is in their best interest.... and if affected owners sit passively for months and years with their vehicles handicapped or stuck in the shop, there's a lot less incentive for JLR to spend the resources to make this right in a timely fashion.
To Qtown's point above, I don't think initiating contact with a lawyer is "heavy handed" or at all rash considering the breadth of this problem and the lack of any forthcoming solution (or even timeline) from the manufacturer. At this point I'm simply having a demand letter sent to JLR for a total cost of about $200. I will share updates as I have them! Good luck to us all.
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Funny! We aren't in elementary school waiting for the water fountain here...but claim away. 😀
Jokes aside, it will be interesting to see if the "sit quietly during your indefinite wait" approach yields different results from those of us who are more assertive in our actions. That's not a slight, but rather a genuinely interesting question. I guess we will see.
it might go the opposite way as well. If a dealer is worried that they will get sued trying their best to resolve issues that they have limited control over (they don't make the parts), they may be less willing to go out on a limb. It is rarely clear when the carrot or the stick is the best approach. It has typically taken a few weeks for many of us to go from bad module detected to the dealer ordering and receiving the module and then installing it. It is becoming more routine than it was just a few months ago when no clear process had been established.
Most of us here have been either affected by, or following the battery issue for several months, so seeing post today from someone sounding surprised about this all of sudden and describing their experience as somehow new and unique and reporting hearsay from their dealer that the rest of us know to be incorrect is going to get some fun replies. Of course they are making battery modules. Dozens of us here have been getting modules replaced continuously for months (I've had two replaced since November), so any dealer that claims hearsay that modules are unavailable and not being made is clearly not paying attention. What is unclear at this time, is when anything meaningful will happen for those who are on the newer recall where the whole batty pack will be replaced and in the meantime, are not be eligible for individual module replacement.
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Appreciate your comment. Dealership would never be sued for the manufacturer’s breach of warranty.
Didn’t mean to suggest anything was new or unique about my situation, and I obviously came to the forum with the goal of learning more about the situation from those with more knowledge than the little bit that I have.
If my service manager wasn’t so worthless I’d probably be up to speed like many of you seem to be. Sadly I’m playing catch-up. If someone finds that annoying or worthy of judgment, there’s not much I can do about that. 🤷🏼♂️
More importantly, thanks for the education so far. I’m trying to reach my service guy to pass along the info to him so he can start taking the right steps.
The quality of support from the dealers have made this either tolerable or a nightmare for people, and the range of quality from dealer to dealer seems pretty high. Mine has been pretty good (they were honest and were prepared to say when they did not have an answer rather than make stuff up to get me out the door). This experience (at least for me) has impact on other manufacturers as I have a renewed importance of the dealer when looking at a car. I won't consider a Tesla or Polestar simply because they don't have an expensive service network.
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6 Posts
Just chiming in here. In the 9 months I have owned my ipace, I calculated that the total number of days the cat has been in the shop to be 137 days- not including this most recent visit (car is in the shop as I type). This is about 4.5 months of the 9 months of ownership.
The last visit was to replace module 16 and (a month later) this recent visit is to replace module 26. Thank goodness I’m still under warranty but I am concerned what happens once the warranty expires?
Going to try and get my money back and will likely go to Porsche- non ev as I have heard from friends they have had issues as well.
I guess the technology is too new for it to be dependable
The last visit was to replace module 16 and (a month later) this recent visit is to replace module 26. Thank goodness I’m still under warranty but I am concerned what happens once the warranty expires?
Going to try and get my money back and will likely go to Porsche- non ev as I have heard from friends they have had issues as well.
I guess the technology is too new for it to be dependable
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