Why not put the blame on the true source of the problem: LGES? That company made the battery and its cell modules. Jaguar is a victim of shoddy manufacturing and quality control by LGES, as we are since we bought/leased the cars.

 

The source of the problem may well be LG, but isn't it JLR's responsibility to provide the solution in the form of timely and reliable service?

 

Jaguar is dependent on LGES supplying the parts for repair.

 

It is not just Jaguar, other makes are having the same problems. No help but LGES is to blame and that’s who is paying.

 

LG sucks. There, I said it. And while JLR isn’t directly responsible, they could certainly do more to remedy the situation. I owned a 2019 Chevy Bolt. It wasn’t in the initial batch of recalls of cars with Korean-made batteries, but eventually GM recalled all Bolts out of an abundance of caution. I complained to GM about resale value and was offered an “MSRP Swap” for a brand new 2022 Bolt that was not affected by the recall, and since the MSRP had been reduced, I got a nice little refund too. I couldn’t be happier with GM. JLR could do better, but of course they don’t have the deep pockets GM does (although I believe LG footed the bill for the Bolt recall to the tune of $3 billion).

 

Hello,

Canadian owner checking in, I have a F618*** VIN which makes my car one of the first 2,000 produced. I had this issue crop up in November. What began as a traction battery fault became the car stopping charging at 72% and displaying "full" just as others have reported.

I also received a laundry list of excuses for the delay, none of which I believed. I waited two months in the "worldwide queue" and then a further week while the car went back in for the repair. I got my car back one day after the diagnosis so I drove it with the fault and the "72% full charge state" for the two month period while I waited.

The service adviser says I was "lucky" because my service ticket was left open so this secured my spot in the queue. I was also told we were waiting to hear back from "engineering" to "release a fix" which meant they were a) figuring out a fix and b) figuring out how to do said fix. Then there was the usual "delay for parts shortage," which was mostly screws based on the paperwork.

The eventual repair was a replacement of battery module #36. After removing the high voltage battery lid they noticed the seal for the lip ripped off the casing. Once done, everything looks good so far but it has been about three weeks. The car has been doing weird things intermittently (cruise control not working; profile issues) so I am keeping an eye on it but I will have to wait until the spring to know for sure what the effect of the repair is in terms of the high voltage battery itself.

Over the two months I didn't get a single call back from anyone, no texts, no emails, no nothing. I called asking for updates multiple times and nothing. VMs left, no calls back. I emailed the service manager who called me then blew his own self-imposed deadline to call me back to provide me with an update. All the while I'm being thanked for my patience and urged to feel lucky and thankful the service ticket was left open because this secured my spot in the worldwide queue, and other customers weren't so lucky, so I should show how appreciative I am on the survey to follow. Overall it was exactly two calendar months before I got the call for the repair and another week in the shop thereafter. The previous service was in September for replacement of the 2 aux batteries, a separate but similar ordeal that was resolved after $1483 dollars and took six days.

To make matters worse (or more hilarious) I got a broadcast email in from Jaguar asking me if I want to put my name down to secure a reservation to be one of the first to get the new GT car....... This company simply cannot compete with Bentley and others in the new echelon they are targeting for this EV relaunch. I love my car but the service and after-care at this point is terrible. I'm not an angry guy, I'm not a demanding customer and I am not a yeller. All I ask is they call me and keep me informed, even if its "hey man, no word yet. We're still waiting..."

The knowledge pooled here on this forum from the discussions and owners sharing their experiences has been absolutely crucial to navigating this relationship with the dealers/service advisors. These cars have been on the road 5 years now and the "hey it is all new, we're learning, theres no roadmap for this so thank for your patience" excuses wore thin years ago and are unacceptable at this point in my view.

This is not a rant, this is just my account of my experience. I hope others find this helpful.

 

Hello,

Canadian owner checking in, I have a F618*** VIN which makes my car one of the first 2,000 produced. I had this issue crop up in November. What began as a traction battery fault became the car stopping charging at 72% and displaying "full" just as others have reported.

I also received a laundry list of excuses for the delay, none of which I believed. I waited two months in the "worldwide queue" and then a further week while the car went back in for the repair. I got my car back one day after the diagnosis so I drove it with the fault and the "72% full charge state" for the two month period while I waited.

The service adviser says I was "lucky" because my service ticket was left open so this secured my spot in the queue. I was also told we were waiting to hear back from "engineering" to "release a fix" which meant they were a) figuring out a fix and b) figuring out how to do said fix. Then there was the usual "delay for parts shortage," which was mostly screws based on the paperwork.

The eventual repair was a replacement of battery module #36. After removing the high voltage battery lid they noticed the seal for the lip ripped off the casing. Once done, everything looks good so far but it has been about three weeks. The car has been doing weird things intermittently (cruise control not working; profile issues) so I am keeping an eye on it but I will have to wait until the spring to know for sure what the effect of the repair is in terms of the high voltage battery itself.

Over the two months I didn't get a single call back from anyone, no texts, no emails, no nothing. I called asking for updates multiple times and nothing. VMs left, no calls back. I emailed the service manager who called me then blew his own self-imposed deadline to call me back to provide me with an update. All the while I'm being thanked for my patience and urged to feel lucky and thankful the service ticket was left open because this secured my spot in the worldwide queue, and other customers weren't so lucky, so I should show how appreciative I am on the survey to follow. Overall it was exactly two calendar months before I got the call for the repair and another week in the shop thereafter. The previous service was in September for replacement of the 2 aux batteries, a separate but similar ordeal that was resolved after $1483 dollars and took six days.

To make matters worse (or more hilarious) I got a broadcast email in from Jaguar asking me if I want to put my name down to secure a reservation to be one of the first to get the new GT car....... This company simply cannot compete with Bentley and others in the new echelon they are targeting for this EV relaunch. I love my car but the service and after-care at this point is terrible. I'm not an angry guy, I'm not a demanding customer and I am not a yeller. All I ask is they call me and keep me informed, even if its "hey man, no word yet. We're still waiting..."

The knowledge pooled here on this forum from the discussions and owners sharing their experiences has been absolutely crucial to navigating this relationship with the dealers/service advisors. These cars have been on the road 5 years now and the "hey it is all new, we're learning, theres no roadmap for this so thank for your patience" excuses wore thin years ago and are unacceptable at this point in my view.

This is not a rant, this is just my account of my experience. I hope others find this helpful.

Yeah, I brought mine in Nov 4 for the battery, new winter tires and a faint clunk when I turn the wheel while starting from stop. They wanted to do them sequentially as they only wanted one JLR service ticket at a time to help get the non-battery issues at least partly covered under warranty as I am out of warranty. Is. Battery took 2 months. Clunk was the strength rack and then they detected a sound from the front engine mount which turned into the left front engine mount and then the right front engine mount. 15-16 weeks and counting.
I’ve been lurking on the Macan EV forum but all I’ve done so far is antagonize all the Macan ICE petrolheads who troll the EV section to say we are being sacrilegious considering a Porsche EV.
Oh well…

 

[This is a great writeup, I'm making this thread a sticky.]

 

My service advisor confirmed my issue is with battery module #31. He also informed me that engineering has requested to keep the service ticket open because that is how they manage my place in the queue, but he was also advised not to order parts yet. I don’t know why ordering the parts wouldn’t also hold my place in the queue since they are on backorder anyway, but what do I know. Of course there’s no estimate on when the parts will be available, so I’m stuck with a 72% charge and rapidly declining range of 140. The good thing is it only takes a few hours to charge to 72%!

 

My car has been in for 9 weeks today and as far as I know they haven’t even diagnosed the problem. I have a loaner so I’m ok with it but seriously, wtf?

 

Mine has been 5 weeks. I didn't buy from the dealership so I rented a car for first 4 weeks then I said hey you guys need to give me a loaner which they did. The dealership said they have no idea when the car will be fixed and it is being troubleshot by jaguar in the UK (I'm US based). I'm still under warranty so I'm assuming it's new battery or whatever or if no fix then they buy the car back at whatever market rate?

 

My alarm for traction Battery fault came in Oct. 8,2023. I made an appointment. On Nov. 13, they verified the alarm was in. So, I am now at 4 months or 5 months from when the alarm came in, waiting for my diagnosis as to which cell it is.

 

What does the dealer say when you ask for an update?

 

My dealer claims they just are backlogged due to lack of certified techs so they haven't even gotten it into diagnose it. While that may be part of it, I suspect in reality with all of these recalls Jaguar themselves is working with LG to figure out what the **** to do. At this point I think some of us should contact a class action law firm and start requesting buy backs.

 

My dealer claims they just are backlogged due to lack of certified techs so they haven't even gotten it into diagnose it. While that may be part of it, I suspect in reality with all of these recalls Jaguar themselves is working with LG to figure out what the **** to do. At this point I think some of us should contact a class action law firm and start requesting buy backs.

Have you entered your VIN in Topix to see if you are in the new H484 recall? Check out this thread: https://www.i-paceforum.com/threads...com/threads/h484v2-i-pace-traction-battery-thermal-overload-elevated-risk.8563/

 

Assuming you're typing about one or more bad cell modules in the traction battery, the cost is covered by the recall. No warranty claim for it. They won't buy back the car. You'd have too be driving a new (2024) car to have any hope for that.

 

So do we think it’s the bean counters who are now the ones drawing this out? It seems there are two paths; replace all the modules in the affected cars or replace the entire battery assembly.

 

It is probably a lot of different perspectives within the company and LG arguing it out. Maybe LG is not keen on making thousands of new battery packs (that takes up resources that should be making new batteries for new cars that bring in revenue) and prefers the replace it cell by cell. JLR might argue with them that this is a lot more intense for the dealers to do and maybe the engineers are still arguing about the root causes and solutions that will work (clearly some of the solutions so far have not, given many cars are going back for second and more cell replacements). Unfortunately we are stuck at the bad end of that stick.

My car has been in the shop since Nov 2. 2 cells (not at the same time), a steering rack, motor mounts then finally the front motor. The last parts arrived a week ago and the car seems to have been rolled into the bay Friday and last check on the Jag app, the hood, doors and windows were open. I take that as a sign of progress and have hopes of finally getting it back this week (not sure how long it takes to drop the battery, replace another cell and put in a new front motor). The techs have certainly got a lot of practice on my car!

 

Module 37?? There are only 36.

 

Unbelievable.

 

Since having my battery module #36 replaced after over 2 months in the shop, the car has had no issues. In addition the starter battery charging unit was replaced as well as the starter battery and aux battery. Just the same, each time I go to start my car I feel as though I have to cross my fingers in hopes that I don't have another error message of some sort. Confidence level in my beautiful I Pace is compromised by these 35 remaining LG battery module's that could exhibit issues at any time.

 

When my H441 error popped up, there was not any suggestion that I should leave the car with the dealer. I'm limited to 72% charging and I'll keep on driving until the parts arrive. Are some of you choosing to leave the car at the dealer because you don't feel it is safe? Did your service writer suggest that?

 

In my case, the dealer said the JLR tech flagged the car as not to be released. Exactly why some are held and some are released is a mystery. Maybe something about the test results flag some as repair and others flag repair but hold the car in the meantime? Maybe some dealers are more aggressive at keeping the car for risk? Mine was a little cagey beyond JLR saying to hold the car and said another I-Pace owner kept theirs only to somehow get stranded later on and need a tow, they wanted to err on the side of caution. It seems the prevailing o-onions within the organization changed from day to day as it unfolded. In my case, I also had something loose in the front end (in the end, it turned out to be everything, steering, motor mounts and ultimately, the motor itself), so maybe they feared that would get worse.

 

@rcomeau I just learned today that Quebec is the first province in Canada with a lemon law since last fall (law 53.1). It was presented at “la facture” on Radio Canada this week. You may be eligible for some refund. Maybe.

 

Thanks. I checked some of the rules reported in the news, and it looks like I waited too long (did not think to look at Lemon laws after so many years). I hit 5 years in June. I need to count the # of months it has been in the shop since I purchased, but 10 months would be a good guess. That's ~80% serviceability which is terrible for any car, let alone a $100k premium vehicle. I am surprised no one at JLR is doing any sort of outreach here. Do they hope to keep anyone on their brand like this?

 

Last week they were installing the new front motor. I see it was test driven on Monday. My understanding was that after installing the motor, they were going to replace that second flagged cell and that they hoped to be ready for a road test on Thursday and potentially ready for pickup today. I checked in today and was told there was a delay in the repair. Not sure if the motor install had issues, if the battery repair had them, but no I-Pace yet. It was 5 months yesterday when I dropped it off for a cell replacement and winter tires (and look at a minor clunk sound from the front end). Ugh.

what’s the record for a single in the shop stint? I must be getting up there?

 

Craziness. How much is the dealer's fault?

 

Porsche will say, "Cough up the dough, Mac!"

 

Yeah, I figure that will be the case. The closest Porsche dealer to me is called Prestige Porsche. I never considered myself a prestige kinda guy.
looks like my I-pace is back in one piece. The delay was them needing a new battery seal (that includes the top cover apparently). I am out of town this week, but I think they just need to put the new summers (I will not have seen the Pirelli winters that I bought when I dropped it off in November) and it will be ready when I get back from a road trip with the Évoque. Looking forward to getting it back, but at almost 6 months, it will be a bit odd. Not sure if I will ever feel confident that the dash board won’t shoot an error message everytime I hit the On button.

 

The lemon law in CA is quite clear. A simple Google search with a dose of critical thinking will be very informative. I've been through it, I did not need a lawyer. If your car qualifies for LL, you pursue it ... otherwise you don't. It's easy to figure out if you qualify.

 

I'm from CA and just today, after many months, I resolved my 'dispute' with Jaguar. I'm sad to let go of my First Edition iPace, but I did not trust that this was the last of the battery issues, among other things. FWIW, the head of my local service department said that after the cells were replaced in the cars they serviced, they have not had further issues. However, he railed against the company for making all of us customers wait for many, many months to get these parts. Good luck iPace owners and I sincerely hope that you will have a better experience moving forward. I have always said that I love the car, when it works. I have already moved on to a 2023 Lucid Air Touring Stealth edition. Just an fyi on the Lucid, the stated mileage is grossly overstated if you drive normal, umm I mean fast! The range is still really good all things considered and it's a good car so far. Honestly there are plusses and minuses when comparing the two cars.

 

Haha I have a Lucid Air GT and ‘19 I Pace.

 

Day 111 of my car in the shop. Requested a buyback from JLR; they have been “investigating” for a week now. Dealer still has no eta on car getting fixed.

 

I'm gonna repeat my post from earlier in the thread. CA law is clear, they're going to buy it back based on the info you've given here. The dealer will be out of the picture once corporate has taken over. Be prepared for a long but not overly arduous process. When they tell you it's going to be up to 45 days for one step or another it will take 45 days. Be kind to your contact person at JLR, they just do what they have to do. The offer in the end will likely include some depreciation for use, but in my case it was very reasonable and at any rate, you did get some use out of the car. Fingers crossed that they will behave professionally for you!

 

Oh dang, OK. Thanks for the correction. 🍺

Is four years the limit in CA?

 

If your car went in the shop while still under warranty or the issue originated under warranty you should be ok, and you are in CA you are ok. Even if slightly out of warranty, if issue is the big battery, probably ok. Good luck!

 

"no more will be produced" is untrue. It would not meet legal requirements for service parts to support warranty claims. The same traction battery parts are used in current production. That means at least 8 more years of parts availability.

 

Agree. I don't trust any of what my service manager said to be factual - he's operating on hearsay and clearly out of touch. I also don't necessarily trust the assumption that the company will produce 8 years worth of parts simply to stay complaint with the warranty terms. Companies do what is in their best interest.... and if affected owners sit passively for months and years with their vehicles handicapped or stuck in the shop, there's a lot less incentive for JLR to spend the resources to make this right in a timely fashion.

To Qtown's point above, I don't think initiating contact with a lawyer is "heavy handed" or at all rash considering the breadth of this problem and the lack of any forthcoming solution (or even timeline) from the manufacturer. At this point I'm simply having a demand letter sent to JLR for a total cost of about $200. I will share updates as I have them! Good luck to us all.