Jaguar I-Pace EV400 Forum banner

1 - 20 of 44 Posts

·
Registered
Joined
·
406 Posts
Discussion Starter #1
Less than 400 miles on the car and ...

I agreed to a dealer upgrade of IBEX paint sealer & leather sealer with a 7 year warranty. So, I left my perfectly functioning car with them. As the valet was driving the car back to me, he kept moving a few feet & stopping. I walked over to him, and he asked how to turn off the parking brake. But, that wasn't the problem. The car would just SHUDDER violently when you tried to accelerate at all and it popped up "Okay to drive in limited power mode". Also, the traction control warning light came on. It would work normally in Reverse, but not in Drive.

They took got it into the techs who hooked up their computer and claimed that the Speed Limiter had been set to 0 or 1 MPH and the car didn't want to go "past" that. He reset it. I was sure that the detail guys sprayed something, or pressed combos of buttons.

So, the car worked fine for the next 14 hours, then I was at a stop light and wanted to do a mildly hard accelerate (not flooring it or anything) and suddenly the problem was back. Shudder, shudder, shudder - until I got over 30 MPH, then it smoothed out, but the throttle response was poor. And the warning lights were all back.

I happened to be near the dealer, so I limped over there - TWERKING like mad every time I had to slow below 30. It's Saturday, so the techs who know anything about the I-Pace weren't in. But, some of the folks there tried pressing buttons (speed limiter & mode). And, they sent me to get a loaner. While I was doing the paperwork, the service guy ran up and says the warning lights went away (neither I nor he really knew what they did). So, he said we should take it for a test drive. So, we turned down a side street. It seemed normal for a minute. Then, I tried a hard accelerate again and SHUDDER SHUDDER SHUDDER - lights came on ... and now the throttle did nothing - forwards or in reverse.

Then, to make it even worse - I couldn't get the Regen off. The service guy was trying to push me to the next driveway (which was the back way into the dealership) and he could barely move us. Took like 10 guys to get the car off the road. And, that's where it sits for now - until somebody can look at it on Monday. :crying:

Does this sound like ANYTHING anybody else has had? I hope not many of you, but I am hoping it's happened ONCE before so they know how to fix it ... ?!!! :crying: :crying: :crying:
 

·
Registered
Joined
·
1,007 Posts
Sorry to hear growing pains suck for early adopters. Most likely it’s sensors or firmware (just guessing). Hopefully a quick resolution.
 

·
Super Moderator
Joined
·
1,716 Posts
I second the early adopter sentiment. You have to be prepared for '**** happens'.
It does sound like a hardware problem ... best of luck!
 

·
Registered
Joined
·
253 Posts
**** that sucks about the shudder problem. When I first drove mine home I heard a knocking noise coming from the driver front suspension side. Sounded like a loose strut. Took it back to the dealer and they found Jag has a service bulletin for it. From what I was told by the service manager, there is a miss manufactured part in the strut/air bag assembly and they are building a new one. Said new strut assembly from both front will be available 51st week so second to last week in December.
 

·
Registered
Joined
·
1,494 Posts
Wow. That sucks. :( I hope they gave you something nice as a loaner.

The fact a Jaguar employee or sub-contractor asked you how to release the parking brake is scary.

Get a fresh service ticket every time they say they fixed it in case you must lemon it. Even if it doesn't make it around the block.
 

·
Registered
Joined
·
1,494 Posts
If that happened to us today, that probably would have been it. My wife wasn't completely sold on the idea of a pure EV, and I drove her out to High Desert to have breakfast. Getting stranded there would have been... bad.
 

·
Super Moderator
Joined
·
1,716 Posts
If that happened to us today, that probably would have been it. My wife wasn't completely sold on the idea of a pure EV, and I drove her out to High Desert to have breakfast. Getting stranded there would have been... bad.
Great way to spend a Saturday morning :)

Well that sort of stuff happens with the first few production units of fossil cars as well. Jags are not known for their out of the box reliability so if people want something "safer" they should just go with a >yawn< lexus.
 

·
Super Moderator
Joined
·
1,158 Posts
**** that sucks about the shudder problem. When I first drove mine home I heard a knocking noise coming from the driver front suspension side. Sounded like a loose strut. Took it back to the dealer and they found Jag has a service bulletin for it. From what I was told by the service manager, there is a miss manufactured part in the strut/air bag assembly and they are building a new one. Said new strut assembly from both front will be available 51st week so second to last week in December.
Here’s the bulletin
 

Attachments

·
Registered
Joined
·
21 Posts
Can't wait until Monday's outcome...

Sure hope it's software related. Even if it takes a call to London to get it right.


Please keep us updated.
 

·
Registered
Joined
·
406 Posts
Discussion Starter #11
I was lucky to have been at/near the dealer both times. I had just left the huge Scottsdale Cars & Coffee where I had spent the last 2.5 hours talking about what a great car it's been so far. Dumb thing apparently doesn't listen well!! :p
 

·
Registered
Joined
·
406 Posts
Discussion Starter #12
Interesting development. Thanks to the In Control app, I can see that my car has been taken on two separate 1.1 mile low speed journeys this morning. And, that it is currently unlocked with the hood open! Big Owner is watching!! Have not heard any official news, yet.
 

·
Super Moderator
Joined
·
1,716 Posts
That is an interesting wrinkle. You can watch what the dealer is doing thanks to the app? That's great! Transparency fosters honesty (hopefully).
 

·
Registered
Joined
·
94 Posts
I found the ultimate honesty came after giving my Mercedes to the dealer for the day with an Owl dash cam. They ended up buying me a new wheel after I showed them their service guy hit a curb on the test drive. Video proof fosters humility!
 

·
Registered
Joined
·
406 Posts
Discussion Starter #15
So, I have to wait until tomorrow to find out anything on possible resolution, but late today I was finally told that the technicians looking at my car (no doubt, the first one they've ever had to work on) have diagnosed that I need an entirely new Front Drive Motor (at 370 miles and after 3 days). Sorry, but - WTAF?!!! (Hope that doesn't violate rules here, but I have no other words).

I'm trying to decide out now if I need a lawyer and try to force getting a new vehicle.
 

·
Registered
Joined
·
535 Posts
Better to just replace the drive as a single unit instead of having it pulled apart by a newbie to replace a sensor.
I still have faith JLR will make it right. Especially these first ones.
 

·
Registered
Joined
·
94 Posts
So, I have to wait until tomorrow to find out anything on possible resolution, but late today I was finally told that the technicians looking at my car (no doubt, the first one they've ever had to work on) have diagnosed that I need an entirely new Front Drive Motor (at 370 miles and after 3 days). Sorry, but - WTAF?!!! (Hope that doesn't violate rules here, but I have no other words).

I'm trying to decide out now if I need a lawyer and try to force getting a new vehicle.
Knowing that particular dealership very well, if it was me, I would be asking to get the JLR West Coast rep on a conference call. I don't think they have the expertise at this moment to do that magnitude a fix. If they have the vehicle over 30 days you can invoke the AZ Lemon Law. Might be better for them to agree now, rather than 30 days from now, that 370 miles/3 days qualifies for a new vehicle. If this was an ICE vehicle and the engine lasted 3 days you would for sure be asking for a new vehicle!
 

·
Registered
Joined
·
309 Posts
Knowing that particular dealership very well, if it was me, I would be asking to get the JLR West Coast rep on a conference call. I don't think they have the expertise at this moment to do that magnitude a fix. If they have the vehicle over 30 days you can invoke the AZ Lemon Law. Might be better for them to agree now, rather than 30 days from now, that 370 miles/3 days qualifies for a new vehicle. If this was an ICE vehicle and the engine lasted 3 days you would for sure be asking for a new vehicle!
Pardon my ignorance, but wouldn't a new engine/motor be just as good? I mean, it's all new, right?

Of course, a blown engine after 3 days is very bad regardless of how they rectify the situation...
 
1 - 20 of 44 Posts
Top