Jaguar I-Pace EV400 Forum banner

Long Term Ownership

15K views 27 replies 15 participants last post by  Snowflake  
#1 ·
Hi,

I've read a lot about the I-pace and it sounds like a fantastic car. Unfortunately, I don't have the budget for a new I-Pace but I've been looking at used 2019 models with low miles. I-Pace is a first gen model which makes me nervous but the car has been out a while and I read that many of the bugs have been fixed with software updates. My question is would members here recommend an older I-Pace? What I don't want is to deal with is reliability issues with the car. Is the I-Pace a reliable car? Have you had any issues that weren't repaired at the dealer that they are telling you to live with? Would you buy the car again? What you would you change? I'm coming out of a 2018 BMW X5, 35i which drives well has nice power, a wonderful interior and loads of interior cargo space. The BMW was suppose to be unreliable but I haven't had any issues in two years of ownership. Thanks
 
#2 ·
There are cars out there that were sold because of early software issues. Those have been fixed.

There are cars out there with a bad traction battery that JLR software claims to be "in spec" but has in fact lost capacity in some modules, dramatically reducing range.

I would not buy a used I-Pace without 1. Driving it for 100 miles under 'normal' conditions and verifying that the range is reasonable and 2. Asking for a battery report from the dealer and posting it here for comments.
 
#11 ·
We want an electric car old I-Pace. Faster charging would be "nice", longer range is always "better", but only if you need that. There are a number of more affordable EV's on the market now that real virtue compared to the I-Pace. Just curious as to what is so appealing.
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I have read this too that when the car first came out there were some rough spots to get past. I also read the infotainment system is not that good. Is it an issue? Thanks
 
#4 ·
I'd have a Jag dealer look at it, yes. We have no plans on getting rid of ours. Even if the traction battery issue does come up, I think we'd stick with it. Might get an extended warranty, though.
 
#5 ·
Last year I picked up a used '19 FE from an Audi dealership. I told them to take the car to a Jag dealership for an official battery report before I made an offer. They agreed to do so without question. Everything checked out and the car has been flawless except for an air suspension issue that was fixed under warranty.
 
#6 ·
I would HIGHLY recommend a test drive for an extended distance (~25 miles might be enough). Report back w/ the initial battery percentage and final percentage and total distance driven w/ details on the type of driving (inside or freeway and speed). Also note if the AC or heater was used (the AC does eat up a decent amount of range). Lastly, note the tire and wheel option as that is also a contributor as well.

Based the comments on this forum on the SOH report, I am not entirely sure that it is definitive. It's a data point, but it is not conclusive.
 
#7 ·
As much as I love the car, I'm likely to replace mine with a BMW iX next year, just so there is a dealer / service department on island (or possibly a Genesis GV60 if I can confirm the local Hyundai dealership is authorized for prepaid and warranty service). Extended warranties don't cover the > $1k shipping cost back and forth to Oahu.
 
#10 ·
I did not like that BMW dealership. This guy comes to me. Says he's the local BMW model guru. Proceeds to tell me things even I know are incorrect. Then goes and asks his superiors and comes back with the right answers.
 
#8 ·
While I could answer your questions honestly and say that I've had no problems, and would buy another I-Pace, I would rather ask why you are thinking of exchanging a 3yr old X5 for a 2yr old I-Pace. Faster charging would be "nice", longer range is always "better", but only if you need that. There are a number of more affordable EV's on the market now that real virtue compared to the I-Pace. Just curious as to what is so appealing.
 
#12 ·
I want an electric car for several reasons:
1: A hedge against increase gas prices and shortages of gasoline.
2: I like the idea of having a fast car. Just sold my corvette so would like something fast and comfortable.
3: I love the idea of air suspension and the tech that comes with the SE.
 
#14 ·
I want an electric car for several reasons:
1: A hedge against increase gas prices and shortages of gasoline.
2: I like the idea of having a fast car. Just sold my corvette so would like something fast and comfortable.
3: I love the idea of air suspension and the tech that comes with the SE.
Fair enough. Sorry if it sounded like I was questioning your thought process.
I would highly recommend the I-Pace - had only "minor" issues with mine and there were fixed rapidly and with no hassle.
That said, I would echo some of the other comments regarding speed of charging, cost of L3 charging, and range. I have no problem taking long trips stopping every 3-4hrs and taking a 50-60min break. My wife is not so tolerant. 1000mile round trips are doable if you are in no hurry, but will cost more than taking an ICE on that trip. I would also echo the thought that for a one car family, the I-Pace is probably not the car.
Regarding you situation, we have an X3, and that is larger than the I-Pace in terms of luggage and rear leg room.
Take an extended test drive if you can, and see if it is right for you.
 
#16 ·
I would highly recommend the I-Pace - had only "minor" issues with mine and there were fixed rapidly and with no hassle.
I would also highly recommend the IPace, even it is not very popular here in Quebec. I also had some glitches last year, all fixed by the dealer in a timely manner. Last week-end I was in a EV exhibition show around Montreal, on the floor , presenting the IPace because Jaguar decided that it is not worth the effort sending a car and some people over there. I talk a lot, a lot of people were very pleased by the car, most of them told me that if was the nicest car on the floor, some wanted to buy my car on the spot ! and most of them also told me that they did not know that Jag has an electric car, they thought it was a MY 2022. When I replied that my car is a 3 years old car, they did not believe it. I think I could have sold 3 or 4 of them to very interrested people. And we took the opportunity of the EV show to break the Guinness world record of highest number of EV, full electric moving one after the other in the street (733 cars).
For the long trip, I replace my ICE van with the IPace in 2019, and now we have 2 EV, no more ICE car. I did a road trip this summer of 5000km/3100mi, without any issue, no waist of time, always charged at the hotel or during lunch. And the trip cost me 120$CAD/96$USD...
 
#13 ·
I got lucky and picked up a loaded '19 FE for $45,000 out the door (including tax, title and tags) back in August of '20 before used car prices got crazy. So far it has been a great purchase and I still really enjoy the car.

I don't care about fast charging. Even if I had access to the SuperCharger network, I would not be looking to take long trips in an EV. It's neither cheap nor convenient to use level 3 chargers where I live. That's why we keep an ICE vehicle for long trips. In the last 10,000 miles, I've used a combo charger exactly one time.

If I only had one car and I really wanted an EV, then the I Pace would not be a great choice. Fortunately, I'm not in that situation.
 
#18 · (Edited)
I'd stay away from JLR products if you want reliability. I fell in love with the I-PACE and bought it but I am now regretting this decision mainly due to reliability issues. First and foremost is the HVAC system. I am on my 4th repair attempt - the car is still with the dealer along with new host of issues: traction battery fault codes, reduced power fault codes, and the car started shuddering and stopping completely while driving on the road. In my years of ownership of VW and Audi, never have I ever had so many issues. It's such a shame because it drives so wonderfully and brings a smile to my face every time I take it on the road. There's nothing quite like it when it WORKS.

-Ben
 
#21 ·
I have a 2019 First Edition I-Pace that I bought used with 4000 miles on it. The BCCM died shortly after we bought it which was a pain in the butt for the dealer to diagnose, and then to replace. After that and software updates, I've not had any issues. I'd say go ahead and buy used, make sure you have JLR check it out for full function, battery condition and software updates. It's a great car as you've read.
 
#22 ·
I purchased my 2019 HSE November of 2020 with 2800 miles - it now has 14,500 miles (I really like to drive it). I've had zero problems other than the expected quirks of a non-intuitive smorgasbord of settings and configurations. I've taken it on day trips (220 miles), but have not yet tried out the DC fast charger (Level3) on a really long trip (maybe this Christmas). The car has been great to drive and I'm very happy with it - no complaints. I took it in for it's 2 year checkup this month and received a clean bill of health. I don't think too much about it - my expectation is that it "won't" give me any problems!
 
#23 ·
I bought a '19 HSE in December 2020 with 10k miles on the dial from an independent dealer. I had the Jaguar dealer give it a once over before taking delivery. On the ride home had an issue with the charging port that required the dealer to fix it (took a week, and I might have accidently broken it, not sure). Anyway, the next 17k miles have been 100% trouble free., and a thrill. The infotainment system is a little slow, but it's extremely livable, and you get used it. I never think about it unless someone ask. It's a not issue to me.

Almost a year into ownership I would 100% buy the i-PACE again. I don't think there is a more attractive EV value considering current selling price (pre-owned), performance, looks than the i-PACE. I would consider something else in a year or so, but on the market now are the EV6, which is no where near a luxury vehicle (with ugly AF wheels), and the new i4 (M badge) and Tesla (new or pre-owned) are more expensive out the door.

In 2023, I would consider the Audi A6 e-tron, Mach-E GT Performance (if they luxury it up) or hopefully an updated i-PACE. It has been the best car (of the 15) I have ever owned.
 
#24 ·
I recently purchased a low miles (5123) 2019 FE from Vroom. I drove it a few days before realizing there was a major battery capacity issue. It’s been in the shop twice now for 4+ weeks but after help from this forum and supplying the service center a lot of driving consumption and charging data — and them opening up a TA ticket with JLR, they now agree the battery needs replacing. One is on route and should arrive within a week. Can’t wait to get the car back as the few days I drove it were great, battery issue aside.

I would follow sciencegeek and other’s advice above. This forum is way more knowledgeable than the average Jaguar service center that hasn’t seen many of these vehicles.
 
#26 ·
I talked to a lady who works in the service department of Jaguar. She does all the warranty paper work. She aid that the car is pretty solid with not a lot of issues. She did say that the batteries are hard to get to if a cell needs to be replaced. Also, because the car is EV they have to follow OSHA standards. I'm thinking that repairs off warranty could be a total nightmare.
 
#28 ·
All these dealers and auto shops are learning how to deal with EVs. Once they know what to do, and once all these COVID supply issues get sorted (which may be years) then thing should get a lot easier.