[valen]

My case started November ‘24 when I called a few phone numbers (forget which) but eventually someone from JLRNA Customer relations emailed me saying they would process the case. After some back n forth about service records and paperwork etc Today they said they had enough info to send it to the Process Specialist Team who will in turn send the paperwork to Consumer Affairs (which sounds official but I think it’s just another internal department).

waiting to hear back…

I’m in California and paid $101,000 (incl 10% sales tax) for a 2019 First Edition. If I get some kind of low ball trade ofer I’ll go to ca consumer affairs or find a lemon law attorney. Driving a ticking time bomb of fire is more stressful than range anxiety.

 

[rcomeau]

My case started November ‘24 when I called a few phone numbers (forget which) but eventually someone from JLRNA Customer relations emailed me saying they would process the case. After some back n forth about service records and paperwork etc Today they said they had enough info to send it to the Process Specialist Team who will in turn send the paperwork to Consumer Affairs (which sounds official but I think it’s just another internal department).

waiting to hear back…

I’m in California and paid $101,000 (incl 10% sales tax) for a 2019 First Edition. If I get some kind of low ball trade ofer I’ll go to ca consumer affairs or find a lemon law attorney. Driving a ticking time bomb of fire is more stressful than range anxiety.

The car is no ticking time bomb. All 2019s outside the USA have no restrictions on charging unless you have a module flagged by the software that will get replaced. Otherwise, JLR cares less about the safety of international customers than of their American ones.

 

[D.Overgärd]

Sad. But, if it makes you feel any better... Most of our food is poison 🫡🤣😂

And, it may be their gimmick for the US. I think I've seen 3 stories of ppl who have come to resolution so far.

 

[tammydunn1977]

Do you have any contacts for jaguar

 

[tammydunn1977]

I need help! My non running ipace has been at the dealership for the past 11 months and it’s under a recall to be bought back by the manufacturer…I have not heard anything from them…I just noticed that jag has the previous owners info not mine, I’ve updated it…I need to unload this broken car immediately….

 

[David S]

I received an email out of the blue two days ago addressed to me concerning the buyback. I have copied the portion that instructs what you will need to present in documentation to proceed in the buyback process. See the following from JLR.


As we are waiting for your service history, we will need you to provide your full Sales Contract / Lease Agreement, prior to submitting your case to a Process Specialist for your Consumer Affairs Review.

To facilitate this process, please send a copy of your Sales Contract or Lease Agreement, by emailing back on this thread -without altering the subject line.
(We will need the full contract in its entirety, if providing photos or scan, please ensure it is clear and fully readable).

Please Note: Leased Vehicles
· If you purchased the vehicle off-lease.
· We will need you to also include documentation from your lender that reflects the purchase off-lease. (Purchase Date, Amount Paid/Owed, Etc.)
Please also include, in your own words, the reason for purchasing the vehicle off-lease.
· If you extended your lease.
· Please include the date it was extended, how long the extension is for, and the reason for extending the lease.
· If you have extended your lease more than once, please include all date durations.


If you are unable to locate your Sales Contract / Lease Agreement, you can call the Selling Retailer and request they email you a copy.

 

[David S]

I’m hopeful! I have already provided everything they have asked for and am waiting for a confirmation and what to expect next. Best to you all.

 

[Noliebro]

I responded to my Customer Relationship Centre email thread asking about the buyback now that all recalls are complete, they finally gave me a "CA Repurchase Request" case number and said I would be contacted in "two days" so they seem to be moving a bit, finally.

 

[Vandy2020]

I’m hopeful! I have already provided everything they have asked for and am waiting for a confirmation and what to expect next. Best to you all.

Are you located in California? It seems like buyback there are being prioritized

 

[David S]

In the San Francisco area

 

[D.Overgärd]

I received an email out of the blue two days ago addressed to me concerning the buyback. I have copied the portion that instructs what you will need to present in documentation to proceed in the buyback process. See the following from JLR.


As we are waiting for your service history, we will need you to provide your full Sales Contract / Lease Agreement, prior to submitting your case to a Process Specialist for your Consumer Affairs Review.

To facilitate this process, please send a copy of your Sales Contract or Lease Agreement, by emailing back on this thread -without altering the subject line.
(We will need the full contract in its entirety, if providing photos or scan, please ensure it is clear and fully readable).

Please Note: Leased Vehicles
· If you purchased the vehicle off-lease.
· We will need you to also include documentation from your lender that reflects the purchase off-lease. (Purchase Date, Amount Paid/Owed, Etc.)
Please also include, in your own words, the reason for purchasing the vehicle off-lease.
· If you extended your lease.
· Please include the date it was extended, how long the extension is for, and the reason for extending the lease.
· If you have extended your lease more than once, please include all date durations.


If you are unable to locate your Sales Contract / Lease Agreement, you can call the Selling Retailer and request they email you a copy.

That's awesome and hope they can resolve this quickly & in your favor.

Would you mind sharing where you're from, and if there was any mention of non-disclosure regarding settlement?

 

[David S]

I live near San Francisco. The email I received made no mention of a non-disclosure agreement. The information I included in my previous email was the complete text with the exclusion of my personal information.

 

[Pseudonym]

once they give you the actual offer, to accept you'll also have to sign an NDA. I wouldn't accept anything less than the full amount owed to you via Lemon Law.

 

[D.Overgärd]

once they give you the actual offer, to accept you'll also have to sign an NDA. I wouldn't accept anything less than the full amount owed to you via Lemon Law.

Appreciate that tip 🙏🏻 I'd read in another thread that the buyback amount is based on the time of the original Traction Battery Fault. Would you (or anyone else) know if there's any validity to that claim?

 

[bobmc5150]

Appreciate that tip 🙏🏻 I'd read in another thread that the buyback amount is based on the time of the original Traction Battery Fault. Would you (or anyone else) know if there's any validity to that claim?

I'd like to know this also! My original traction fault was in 2021.

 

[Time2Roll]

afaik the fault happened when the battery was manufactured. Detecting the fault may have come later.

 

[MarciHaskell]

My case started November ‘24 when I called a few phone numbers (forget which) but eventually someone from JLRNA Customer relations emailed me saying they would process the case. After some back n forth about service records and paperwork etc Today they said they had enough info to send it to the Process Specialist Team who will in turn send the paperwork to Consumer Affairs (which sounds official but I think it’s just another internal department).

waiting to hear back…

I’m in California and paid $101,000 (incl 10% sales tax) for a 2019 First Edition. If I get some kind of low ball trade ofer I’ll go to ca consumer affairs or find a lemon law attorney. Driving a ticking time bomb of fire is more stressful than range anxiety.

Ditto.

 

[sparky1]

https://static.nhtsa.gov/odi/rcl/2024/RCMN-24V633-4148.pdf

 

[Noliebro]

I received the same email as David S and got this response after all my sales documents were sent over:

I have gathered your vehicle history and I have submitted your request to our Process Specialist Team.
-The Process Specialist's role is to prepare your repurchase request for the Consumer Affairs Review for Determination. Consumer Affairs is who will determine if the vehicle qualifies for repurchase once their review process is completed.
-Your Process Specialist will advise, via email, once this review with Consumer Affairs takes place, and a decision is made.
Please keep in mind, the Process Specialist is NOT Consumer Affairs.
*Please allow up to 15 business days for a Process Specialist to contact you via your email provided.
-We want to ensure you receive all correspondence; please periodically check your ema il, as well as your "Spam" Folder.
Please note: This 15-business-day period is subject to change if additional documents need to be obtained prior to your case transfer to a Process Specialist. We understand time is of the essence, so we will be moving as swiftly as possible.
During this time, to assist with a prompt transition to the Process Specialist team:
-Please let me know if you return to the retailer so that I can promptly request any new documentation/information from the retailer.
-If your vehicle is currently at the retailer, please let me know when the repair is completed so that I may promptly obtain the completed repair information from the retailer.
-Until a Process Specialist takes over your case, I will remain your Case Manager .
-Please feel free to email me with any questions or additional information you'd like to include in your case. If there are any questions that I'm unable to answer, I will notate them on your case for your Process Specialist to review at the time of your case transfer.
*PLEASE BE ADVISED, -"If" approved for repurchase:
Consumer Affairs is not able to accommodate in "Replacement" vehicles. Consumers would need to go solely through the retailer to purchase/lease a new vehicle. Consumer Affairs and the CRC are not involved and unable to assist in the process of purchasing/leasing another vehicle.
I appreciate your continued patience during this process.
Please feel free to email me any questions you may have at this time.

 

[timbo_0071]

Ditto.

My 2019 was towed in for the Third time. They determined my car is bricked. Unfortunately now they have my car and are not fixing it. I'm waiting for corporate to call now with my offer. They said this will expedite my case. I'm in Indiana, purchased car in IL.