[BritSteve]

I am in California and only found out about the buyback option in mid December after I experienced more battery issues with the car. My cars vin is on of the 2019 ipaces that supposedly is going to be bought back(I looked it up on JLR website). I continued to be given the run around with JLR about there being a process and they are not sure how long things can take. I thought it would be clear and simple especially when they know my VIN number is one of the vehicles that they need to buy back. I am in CA and with our lemon laws I am led to believe that everything will work itself out . However, with the lack of communication from JLR it may be best just to hire a lawyer? Having my car charge to only 80% of capacity does not work for my commute so I frustrated and feel like I am not being heard.

I went through the lemon law process in CA with great success with my 2019. Happy to share more if interested in a private message

 

[wigmo]

I had to call in today about an issue with my InControl subscription. While I was on the call with support I asked about the recall/buy back. I was told they are assembling the outreach team now and are behind schedule, but that they should start contacting owners in the next week or two and I was on the list to get contacted.

 

[Vandy2020]

I had to call in today about an issue with my InControl subscription. While I was on the call with support I asked about the recall/buy back. I was told they are assembling the outreach team now and are behind schedule, but that they should start contacting owners in the next week or two and I was on the list to get contacted.

This is basically what they've said for the last 6 weeks so I wouldn't read too much into it.

 

[Iabracing]

the next week or two...😂😂😂

 

[sharadunni]

I keep getting marketing emails from my dealership for purchasing extended warranty for my 2019 IPACE HSE (its part of the Buy Back VIN).....its so weird.
I am also in CA and I really like the car but 80% charge capacity doesn't work for me and I don't want to screw JLR by adding lemon law attorney in the mix JLR will end up paying a lot more if I do that but first I want to hear from JLR on what the offer is.

 

[Vandy2020]

I keep getting marketing emails from my dealership for purchasing extended warranty for my 2019 IPACE HSE (its part of the Buy Back VIN).....its so weird.

That's not surprising. My dealer sends flyers for discounted oil changes for my I-Pace on a regular basis.

 

[copyNothing]

I had to call in today about an issue with my InControl subscription. While I was on the call with support I asked about the recall/buy back. I was told they are assembling the outreach team now and are behind schedule, but that they should start contacting owners in the next week or two and I was on the list to get contacted.

There are $10's of millions at stake based upon what kind of settlements they can procure with us. Each deal can swing $20 to $30k in each direction. They will be professional negotiators. 3rd party, so no emotion, no connection other than bonuses for getting the best possible deal for JLR.

 

[FTodd]

I've just spent the last two hours reading just about every post on the I-Pace forum and it's interesting that there are very few finalized outcomes being reported. There is also much confusion based on some talking about different recalls. Mine is the H514 which includes the buyback. Lastly, it seems that the buyback someone will get is based on the laws in the state you live in. I'm in Washington, which I think has good consumer laws. That is my take on all of these postings.

That being said, here is my status. I called my "local" dealership today. I say local, but it's 300 miles from where I live. My local dealership shut their doors in November. Anyway, they said that all they do is take possession of the car once the buyback has been completed by JLR of USA. They don't deal in any of the negotiations. So, I called JLR customer service. All she could tell me is that JLR is not handling the buyback and to wait for a call from "Consumer Affairs". When I asked her to clarify which Consumer Affairs, she said the US department. I then realized she really didn't know what she was talking about. Based on a number of posts on this thread I believe she was referring to the JLR team that is being set up to process the buyback claims.

I guess I'll just sit back and wait for a call. I'm retired, so I've got all the time in the world to work any negotiations and I'm a dog with a bone. Besides, I love this car. I've had it just over 5 years and has only 16,250 miles. The only issue I've had is the charge port had to replaced, the two 12v/Aux batteries had to be replaced, and the passenger side axle seal had a leak. That's it. No out of pocket expenses. I also have not had the update done to reduce to 80% charge. Don't want to make a 600 mile round trip just for that. Will be interested to read some actual buyback results in the next few weeks.

 

[FatCat]

Yes, it turns out that "Consumer Affairs" is a department within JLR. We asked for clarifition as well. They are tring to make it sound like "Consumer Affairs" is an independent third party, it is not. Very misleading.

 

[FTodd]

Hey Everyone - Has anyone had any luck in WA State on a buyback? We've been pretty fortunate (or maybe unfortunate in this case) to have only had the car in the shop maybe 3 weeks in total. Ive been trying to figure out based on the discussions what I'd be looking at roughly for a 2019 FE HSE w/82k miles, a high voltage controller replacement, a couple of 12v battery replacements and a leaky window (out of warranty, have some nicely placed tape on the windshield keeping the water out). We didn't want to drop the money into it if a buyback is happening. But reading between the lines in the post is tough - wish there was an anonymous poll or log of what people are seeing w/general values in a spreadsheet or something... The car is fantastic, absolutely love it and WISH it would be fixed, but now I'm too worried about future problems/support and parts. NOTE: I have NOT had the big recall update for charging (80% limiter) done yet - we had a 12v battery that would no longer hold a charge the morning the work was scheduled and haven't handled that yet. And now I'm also trying to digest if there is any advantage to NOT do the update. Apologize if those 2 things (Washington State Buyback success and the software update) has been covered - there's so much discussion on those topics...

Hey Sparky, I'm also from WA. I am also just starting the buyback journey. (I just posted today on this thread if you want to read my story.) Would you be interested to make contact via email one-on-one? I'd be interested in sharing our experience to help in getting the best deal. Interested?

 

[wigmo]

This is basically what they've said for the last 6 weeks so I wouldn't read too much into it.

I’m not. It was more the admission that they are behind schedule and haven’t begun contacting owners yet.

 

[Monkeysis]

I went through the lemon law process in CA with great success with my 2019. Happy to share more if interested in a private message

Interested! How do I PM?

 

[sciencegeek]

Click on your avatar in the upper right corner (in your case the blue M) and select "Conversations" from that drop down menu. 🍺

 

[sfcordon]

Interested! How do I PM?

please advise on how to PM

 

[sciencegeek]

You have to have a certain number of posts (I don't know how many, I'm not a real admin) to initiate a 'conversation' (PM).

 

[dernotte]

 

[Spicyj]

Hey Sparky, I'm also from WA. I am also just starting the buyback journey. (I just posted today on this thread if you want to read my story.) Would you be interested to make contact via email one-on-one? I'd be interested in sharing our experience to help in getting the best deal. Interested?

Hey Sparky, I'm also from WA. I am also just starting the buyback journey. (I just posted today on this thread if you want to read my story.) Would you be interested to make contact via email one-on-one? I'd be interested in sharing our experience to help in getting the best deal. Interested?

I’m in WA too so would be interested in sharing experience as well

 

[Mike in NJ USA]

I've just spent the last two hours reading just about every post on the I-Pace forum and it's interesting that there are very few finalized outcomes being reported. There is also much confusion based on some talking about different recalls. Mine is the H514 which includes the buyback. Lastly, it seems that the buyback someone will get is based on the laws in the state you live in. I'm in Washington, which I think has good consumer laws. That is my take on all of these postings.

That being said, here is my status. I called my "local" dealership today. I say local, but it's 300 miles from where I live. My local dealership shut their doors in November. Anyway, they said that all they do is take possession of the car once the buyback has been completed by JLR of USA. They don't deal in any of the negotiations. So, I called JLR customer service. All she could tell me is that JLR is not handling the buyback and to wait for a call from "Consumer Affairs". When I asked her to clarify which Consumer Affairs, she said the US department. I then realized she really didn't know what she was talking about. Based on a number of posts on this thread I believe she was referring to the JLR team that is being set up to process the buyback claims.

I guess I'll just sit back and wait for a call. I'm retired, so I've got all the time in the world to work any negotiations and I'm a dog with a bone. Besides, I love this car. I've had it just over 5 years and has only 16,250 miles. The only issue I've had is the charge port had to replaced, the two 12v/Aux batteries had to be replaced, and the passenger side axle seal had a leak. That's it. No out of pocket expenses. I also have not had the update done to reduce to 80% charge. Don't want to make a 600 mile round trip just for that. Will be interested to read some actual buyback results in the next few weeks.

I've had a very similar experience. I like my car and it has only 19k miles. My dealer also replaced the aux batteries at no charge even though they were out if warranty. I reluctantly had the H514 software recall performed here in NJ even though I had been charging to 100% without issues.

I'm also retired and also plan to wait out JLR. I called in December and was put on a list for their "team" to get back within two weeks (which of course never happened). This week's call was worse. A clueless representative said it's now being handled by "consumer affairs". When I asked her if that was some kind of outside agency, she was evasive, and I realized that there is no such thing, that the issue is still inside JLR and they are stalling. (Fat Cat post said the same thing)- "consumer affairs" is a JLR fabrication.

 

[stan.farrington]

I’m in WA too so would be interested in sharing experience as well

I am also in Washington, chalk me up for one more who would like to share our experiences to maximize buybacks.

 

[bradtipp]

+1 for WA based