I live near San Francisco. The email I received made no mention of a non-disclosure agreement. The information I included in my previous email was the complete text with the exclusion of my personal information.

 

once they give you the actual offer, to accept you'll also have to sign an NDA. I wouldn't accept anything less than the full amount owed to you via Lemon Law.

 

Appreciate that tip 🙏🏻 I'd read in another thread that the buyback amount is based on the time of the original Traction Battery Fault. Would you (or anyone else) know if there's any validity to that claim?

 

afaik the fault happened when the battery was manufactured. Detecting the fault may have come later.

 

https://static.nhtsa.gov/odi/rcl/2024/RCMN-24V633-4148.pdf

 

I received the same email as David S and got this response after all my sales documents were sent over:

I have gathered your vehicle history and I have submitted your request to our Process Specialist Team.
-The Process Specialist's role is to prepare your repurchase request for the Consumer Affairs Review for Determination. Consumer Affairs is who will determine if the vehicle qualifies for repurchase once their review process is completed.
-Your Process Specialist will advise, via email, once this review with Consumer Affairs takes place, and a decision is made.
Please keep in mind, the Process Specialist is NOT Consumer Affairs.
*Please allow up to 15 business days for a Process Specialist to contact you via your email provided.
-We want to ensure you receive all correspondence; please periodically check your ema il, as well as your "Spam" Folder.
Please note: This 15-business-day period is subject to change if additional documents need to be obtained prior to your case transfer to a Process Specialist. We understand time is of the essence, so we will be moving as swiftly as possible.
During this time, to assist with a prompt transition to the Process Specialist team:
-Please let me know if you return to the retailer so that I can promptly request any new documentation/information from the retailer.
-If your vehicle is currently at the retailer, please let me know when the repair is completed so that I may promptly obtain the completed repair information from the retailer.
-Until a Process Specialist takes over your case, I will remain your Case Manager .
-Please feel free to email me with any questions or additional information you'd like to include in your case. If there are any questions that I'm unable to answer, I will notate them on your case for your Process Specialist to review at the time of your case transfer.
*PLEASE BE ADVISED, -"If" approved for repurchase:
Consumer Affairs is not able to accommodate in "Replacement" vehicles. Consumers would need to go solely through the retailer to purchase/lease a new vehicle. Consumer Affairs and the CRC are not involved and unable to assist in the process of purchasing/leasing another vehicle.
I appreciate your continued patience during this process.
Please feel free to email me any questions you may have at this time.

 

As an update to my post above about Consumer Affairs Review, this was their response:

After evaluating this matter in good faith, Consumer Affairs does not believe that your vehicle qualifies for repurchase under the California Lemon Law;

• However, you will be contacted shortly by a Specialist Team. They will provide you with further information and discuss the available options for the H514 recall.
• We do not have a specific time frame for when you can expect to be contacted, please be assured that the team is working diligently to address all matters as quickly as possible.

I am not the original owner and didn't imagine I would qualify for the Lemon Law, but I assumed they were looking into a separate H514 buyback. Similar to what Ford did with the Fusion Energi recently. Either way, JLR seems to be continuing to drag this process out.

 

Some states like Michigan allow used purchase to apply the lemon law if the vehicle was still covered by warranty. Not sure if warranty means the vehicle or battery warranty, and not sure if it includes certified pre-owned warranty. I bought mine CPO so

 

i just read a pdf to all jaguar dealers the ipace buyback will be hangled buy a company Morley well here is the kicker they want to pay us kbb value

 

https://static.nhtsa.gov/odi/rcl/2024/RCMN-24V633-4148.pdf?fbclid=IwY2xjawIrfSBleHRuA2FlbQIxMQABHfez18gUHWFvkyiHXmAQGT9ge22WJXMVAK_vlTqgr6nFAs6v9riDrZgntA_aem_oTXoCx3ajZfKMknxu-zV9Q

 

As of today, I received an email from Morley regarding the repurchase. Perhaps having made complaints with NHTSA, FTC and The FL Attorney General triggered something?

I feel that the attached is a generic email meant to pressure anyone who is already beat down, and not paying attention. Note the composition & formatting.

-My response kept it professional while making it clear their offer is unacceptable. I did not "refuse" any offers.
-Referenced precedent (Chevy, VW) to show their approach is unfair, and failed miserably when attempted by GM & VW.
-Referenced the warranty, and the owner's manual regarding the dispute resolution supplement.
-Pushed for transparency on how they're calculating these low offers.
-Signaled that legal escalation is on the table if they don't reconsider.

Hope everyone is contacted soon, and that you stand strong + are made whole.

 

As of today, I received an email from Morley regarding the repurchase. Perhaps having made complaints with NHTSA, FTC and The FL Attorney General triggered something?

I feel that the attached is a generic email meant to pressure anyone who is already beat down, and not paying attention. Note the composition & formatting.

-My response kept it professional while making it clear their offer is unacceptable. I did not "refuse" any offers.
-Referenced precedent (Chevy, VW) to show their approach is unfair, and failed miserably when attempted by GM & VW.
-Referenced the warranty, and the owner's manual regarding the dispute resolution supplement.
-Pushed for transparency on how they're calculating these low offers.
-Signaled that legal escalation is on the table if they don't reconsider.

Hope everyone is contacted soon, and that you stand strong + are made whole.

Thank you! I expect the same letter and low offer, and will respond the same.

 

I got an email from Morley yesterday. Same generic email as other people on this list have received.
They suggested that KBB value is "fair". I wrote back saying that fair would mean me getting enough money to get another similar car, which KBB won't allow me to do. Also referred to Chevy Bolt and GM's actions. Then I requested a battery replacement. We'll see how it goes.
I am surprised that no legal firm has picked this up.

 

I encourage you all to share your feelings with JLR corporate in addition to the Morley reps. We might get more traction (battery) there.

apine@jaguarlandrover.com was listed as the JLR contact for the H536.

 

I believe this is the doc @Vandy2020 may be referring to.

https://static.nhtsa.gov/odi/rcl/2024/RCMN-24V633-4148.pdf?fbclid=IwY2xjawIrfSBleHRuA2FlbQIxMQABHfez18gUHWFvkyiHXmAQGT9ge22WJXMVAK_vlTqgr6nFAs6v9riDrZgntA_aem_oTXoCx3ajZfKMknxu-zV9Q

Eendracht maakt macht.

 

In the interest of not causing confusion, I’m not going to offer the detailed settlement I have been offered for buyback since there are so many variables when pricing a car. I can only say that I’m very happy with my offer. Once I had a case number things moved very quickly. I was ready to provide all documentation asked for the same day I received a request for it, this really sped things along. I am now just waiting for the dealer to contact me on the appointment to bring the car in.

 

I submitted the required docs yesterday. How many days did Morley take to get back to you with an offer after you submitted docs. Thanks.

 

Great news and gives hope to the rest of us

 

I believe they are in California so they likely have been treated much better than the rest of us will due to that state's strong lemon laws.

 

Two days after emailing all docs requested I had the offer.

 

All,

This is my first post. I loved my I pace, but like we all know its being bought back.

I called the number on the TSB and next day got my email. I indicated KBB is a little light where I got a little pushback saying its 6 years old. Mine was bought in 2021 as brand new and I have 48,000 or so miles with 2 years warranty remaining on a car I don't want to sell. She said send over the paperwork and we can talk about a number.

I sent it all today. Lets see how it goes.

 

All,

This is my first post. I loved my I pace, but like we all know its being bought back.

I called the number on the TSB and next day got my email. I indicated KBB is a little light where I got a little pushback saying its 6 years old. Mine was bought in 2021 as brand new and I have 48,000 or so miles with 2 years remaining on a car I don't want to sell. She said send over the paperwork and we can talk about a number.

I sent it all today. Lets see how it goes.

"We can talk about a number..." - interesting. Maybe they will deviate from KBB. I still don't understand what happens if one of us refuses to sell. They promised the Feds to take care of this issue, didn't they?

 

I would be careful here. There is a Facebook group for the buyback and so far the numbers that are being received are low. Since you can be anonymous here I’m concerned there is the chance someone from JLR could be posting false information.

 

Same. I absolutely suspect at least 3-4 profiles on the fB group. Regardless, there's a plethora of info out there from credible/legit sources as well. With this, everything's with a grain of salt.

 

Using KBB as the independent source of vehicle value doesn't necessarily mean that you take the reading from 2019 and use that directly. If you use KBB value for other years (and potentially other cars) to estimate what the value of the IPACE should have been in the absence of an exploding battery, then that would also fit the description.

 

I got my proposal from Morley today and it is not as bad as I thought it would be. Not great either. Represents a 20% year on year reduction in value from MSRP. I am going to accept it since it coincides with my moving abroad, so it is convenient to sell now.

 

what is the total percent taken off MSRP

 

Was the 20 percent based on 4,5 or six years
thanks for your time

 

Was the 20 percent based on 4,5 or six years
thanks for your time

4.5 years.

 

I haven't heard a word from Jaguar, other than the first announcement of the buyback.

 

Hi, I just called the Jaguar number and will be assigned someone soon. I bought the car second hand from a JRL dealership CPO. What should I expect or do? Any advice would be very helpful.

 

I called today and was told someone would be contacting me in a week or so. I was pissed because I was told back in December that cases would be processed by when you got the 514 update installed. I've called Customer service a number of times and was told...any day now. On one call I was told to expect a call, email, letter within 7 days.

Oh well, at least the ball seems to be moving now. Overall it is a pretty crappy way for JLR to treat their customers. Personally, I don't care what they come out with in the future... Never again.

 

For those who accepted the offer, how long to turn the car in a get the check? asking for a friend

 

I started the whole buy back process back in mid December. I accepted an offer in late January and it took about 40 days for them to get back to me with instructions on how to turn the car in and the check is being delivered today.

 

My I pace wasn't mis behaving relative to the battery, it had other strange problems (Car jerks to a halt when going very slow, Dash panel says Park but middle PRNDL says "D"). I was hoping to keep driving it for another 10 years (it was supposed to have a 15 year life span and a 10 year WARRANTED battery life warranty). Recently the dealer gave me the OK for me to bring the car in and start the recall process on my car. I am rather sad my Silicon Silver with Saddle Brown interior and wood dash panels and no curb rash to the wheels is headed for a car crusher. There were other people with problem cars worse than mine for non EV battery cell issues so I had to wait. JLR of USA just said we'll contact you. The dealership told me buy back value would be based on Kelly Blue Book. 20% per year depreciation is the generic KBB rate as stated by the person above, no extra $$$ for higher cost factory paint, wheels and interior trim options. But in my state, the depreciation is only from when one bought the car (2019 for me) till the first complaint or recall notice (2023)... which less depreciation. An early I pace recall posting stated depreciation %=years used/10 year battery warranted life span. My state then treats those lost years of depreciation 2023 to 2025 as the OEM car makers loss or penalty for causing the vehicle issue not the vehicle owners financial loss. The OEM car maker (Jaguar) then turns around and gives the supplier LG the recall bill (last count was $2.2B USD for GM alone). When investigating a replacement EV... I found that other car makers who also used the LG batteries are having recalls === but not as public as Jaguars. So I am at a loss for trying to find a replacement EV without LG cells is a hard thing to do since LG was often number 1 and 2 automotive Lithium Ion battery cell supplier (Lithium Magneese Coblat type). A few new car companies are using the less fire hazard LFP (Lithium Iron Phoshate), but those cars have less range or distance capability == pick your poison. Less range, less cold temperature operation or tiny fire hazard risk. Had the vehicle had a better quality battery, the vehicle's current value to me wanting to keep the car for another 10 years exceeds KBB value. To get me into a similar car with similar miles and features is going to cost me $$$ and added taxes I would not have had to spend money upon. KBB value is fine for business and people who lease or own for 1 to 3 years... but not long term owners who will drive a car till it falls apart for maximum personal use value. Does anyone have details as to what Jaguar uses as start and end dates to their buy back calculation? or does one sign a NDA forebidding them from public discussion of the topic?

 

My I pace wasn't mis behaving relative to the battery, it had other strange problems (Car jerks to a halt when going very slow, Dash panel says Park but middle PRNDL says "D"). I was hoping to keep driving it for another 10 years (it was supposed to have a 15 year life span and a 10 year WARRANTED battery life warranty).

Can't answer your question and yet initially I would have recommended replacing the 12v battery(s). I hope the buy back goes well for you.

 

The normal mediator process can end, and all owners should join a class action. There is already one ongoing in California. I dislike the sound of the mediated "appointed" surely, you should choose by questioning them .