FYI ...
This is the email I received last night.
The person who contacts you might not be Scott... I X'ed out his last name to keep some privacy.
No NDA (Non Disclosure Agreement) here, so I will share it.
For those who wan to keep their I Pace, there is an "out" to do that at the end of the email. But I and many will fore warn that if a person takes that avenue, and the car burns up and your home, do not go crying to JLR about it or asking for compensation.
Good Evening
I am a
Jaguar – Land Rover Repurchase Coordinator and I have been assigned to your Case ######
#, to assist you in the repurchase of your 2019 Jaguar I-Pace. This correspondence serves as a confirmation that Jaguar – Land Rover will repurchase your vehicle at the Kelly Blue Book market value of your vehicle from October 2024. Over time, the vehicle depreciates and using the KBB market value from October 2024 ensures a fair offer for the customers. Throughout this document, I have
bolded some text to highlight its importance and to make it easier for you to reference.
Please read through this entire email to ensure you understand all required documents we will require to move your case as expeditiously through the process as possible.
Please keep in mind that the length of time to complete the repurchase process is ‘on average’ 30 days. This is not a firm date, but an average. Also, before any dollar amount can be provided to you all documents and answer must be sent back.
Please always include your Case ID # (that is in the Subject Line of this email) for any Phone or Email communication so that we can locate your account and help you as quickly as possible.
Please reconfirm the following information I have been provided and provide the information I do not have:
- Your Address: Home address
- Selling Dealership: Original Selling Dealership name and state
- Are you ok with Surrendering the Vehicle at the Selling Dealership
- If not what is the Name of the Dealership and Address you do wish to surrender/ Close at
- Finance Status: Is the vehicle financed or paid off?
- Financed At: If the vehicle was financed, who was the lender?
- Account Number: What is the account number for your loan?
- Vehicle Location: With Customer, Repair Facility, Dealership, etc.
- Color of Vehicle: What Color
In order to present you with a formal offer, JLR will require a copy of the following documents:
- A copy of the vehicle’s current registration
- A copy of the driver’s license of all titled owners (front only)
- A copy of the front and back of your title (if vehicle is paid off / if in your possession)
- A copy of the original sales contract from the dealer.
If you have a Lien we will require a copy of the following document from them:
- A 10 payoff statement from your lienholder which includes the following information:
A 10 day payoff amount including a daily interest rate (per diem), account number, Good Through Date, collateral information, and overnight payoff address (this can Not be a P.O. Box)
After an Offer has been accepted:
A Schedule coordinator will reach out to schedule a date and time for you to turn in the vehicle to the dealership, sign repurchase documents and receive funds.
Please respond to this email , confirming that you have received it and that you would like us to repurchase your vehicle. If you have decided to keep the vehicle instead of this process, please let me know and we will close the case at your request.
Sincerely,
Scott XXXXXXX
Repurchase Coordinator
Jaguar – Land Rover Repurchasing