Jaguar I-Pace EV400 Forum banner

1 - 20 of 53 Posts

·
Registered
Joined
·
42 Posts
Discussion Starter #1
Hello all,

I recently purchased and installed a JuiceBox Pro for my I-Pace. I thought that it would solve a problem that I had with two other chargers, but so far it hasn't. The issue is that when I plug an inactive charger into the car, and power it up a few hours later (or minutes), the car does not start charging unless I unlock and relock the doors. Specifically:

- car is plugged in to Juicebox outside of Juicebox Time of Use window
- car is locked
- No time of use/delayed charging is set on the car
- when the Time of Use arrives, charger powers on, but car doesn't start to charge
- only way to get it to start to charge other than unplugging/plugging back in is to lock and unlock the car

I've had this be the case with one other L2 charger: if the charger is off/unpowered when plugged in and later powered up (at least several minutes later), car will not start charging.

Is this a "how it is" situation with the I-Pace or do others have a different experience. In short, I can't find a time of use solution that actually works.

Thanks!
 

·
Registered
Joined
·
505 Posts
I agree I-Pace seems reluctant to charge in many situations. I assume you need to use the I-Pace timer.
i also wonder what happens if there is a short power outage overnight... will I-Pace continue charging?
Good chance the JLR engineers have not driven an EV in the US and it shows.
 

·
Registered
Joined
·
1,476 Posts
It is either erratic, or I messed something up. Twice it worked, but the next time it did not, and I didn't take notes.
You can tell you're going to have a problem when the mobile app reports NOT CONNECTED when you are.
 

·
Registered
Joined
·
120 Posts
I have a Juicebox 40, set it up to start TOU at 12am since that is when the discounted rate for SDG&E kicks in. Have experienced no issues so far with it charging. I see it starts the initializing on the in car dash, but then the red light on the Juicebox flashes (indicator for waiting for TOU). I get a push notification on my phone at about 12:01 to 12:02 nightly that charging has started. So far, not a single issue with it charging and this has been with either leaving the car locked or unlocked in my garage.

Only a couple of times have had to lock/unlock the car to get the charging handle pin to release.
 

·
Registered
Joined
·
42 Posts
Discussion Starter #5
I have a Juicebox 40, set it up to start TOU at 12am since that is when the discounted rate for SDG&E kicks in. Have experienced no issues so far with it charging. I see it starts the initializing on the in car dash, but then the red light on the Juicebox flashes (indicator for waiting for TOU). I get a push notification on my phone at about 12:01 to 12:02 nightly that charging has started. So far, not a single issue with it charging and this has been with either leaving the car locked or unlocked in my garage.

Only a couple of times have had to lock/unlock the car to get the charging handle pin to release.

Sounds like you're having better luck than I am. Our TOU here in Portland, OR is at 10pm. The Juicebox app switches from "Plugged In" to "Charging" briefly, but then never actually starts charging. Before this, I had a generic L2 charger on a timer, and it would never start charging if it was off when initially plugged in...

Thanks for the input.
 

·
Registered
Joined
·
42 Posts
Discussion Starter #6
I agree I-Pace seems reluctant to charge in many situations. I assume you need to use the I-Pace timer.
i also wonder what happens if there is a short power outage overnight... will I-Pace continue charging?
Good chance the JLR engineers have not driven an EV in the US and it shows.
Unfortunately I've never had the i-Pace timer actually work. Someone posted some documentation that suggests the built in timer only works on a very narrow set of conditions...so narrow that it's pretty much useless. In my experience, any charging interruption I've had the car does not resume charging.
 

·
Registered
Joined
·
505 Posts
At this point I plug mine in at 10pm or maybe catch an hour in the morning before 8am. My Schneider has a delay function that worked fine with LEAF and RAV4. Not so good with I-Pace.
Mostly I charge at work. Even that is a pitn because I must disconnect the vehicle for the next person. This often leaves me unplugging earlier than needed. Charging algorithm is a D-

And the L3 charging station by my house seems to work on other cars... not I-Pace. Maybe I need to call EV Pump tomorrow and see what they say. My guess is Jaguar issue.
 

·
Registered
Joined
·
42 Posts
Discussion Starter #8
At this point I plug mine in at 10pm or maybe catch an hour in the morning before 8am. My Schneider has a delay function that worked fine with LEAF and RAV4. Not so good with I-Pace.
Mostly I charge at work. Even that is a pitn because I must disconnect the vehicle for the next person. This often leaves me unplugging earlier than needed. Charging algorithm is a D-

And the L3 charging station by my house seems to work on other cars... not I-Pace. Maybe I need to call EV Pump tomorrow and see what they say. My guess is Jaguar issue.
So frustrating! My i3 was simple-when there was power at the plug, it charged.
 

·
Registered
Joined
·
24 Posts
I also have a JuiceBox Pro, which had been working fine so far with the I-Pace, but just this past week (2/14) I'm getting similar symptoms described on the start of the thread, with one differences: TOU start and no charging, but if TOU enabled and a I unlock/relock the car it didn't start. I needed to physically jiggle the charging plug, which was already locked in. I find the charging plug to be surprisingly loose and wiggly.

Interestingly, I have found this symptom (not charging during TOU) to happen intermittently on our other plug-in hybrid (a Volvo XC90). So I'm not clear exactly which part of the system is to blame.

JuiceBox explicitly claims they support the I-Pace, it may be time to ask them for input on diagnostics.
 

·
Registered
Joined
·
120 Posts
I forgot to add that via the infotainment screen I also have pre-conditioning set for Mon - Fri at 7am. This also works with the Juicebox as once it finishes charging at night, I get another alert in the morning that charging is started again. It comes on about 10min prior to the scheduled departure and in the Juicebox app, I can see it peaks to 7kW but quickly drops. Then it is pulling about 6amps for the short duration to pre-condition. So this one has the iPace triggering the Juicebox for the pre-conditioning charge while the earlier post I have Juicebox triggering the iPace for the 12PM start TOU charge. So far knock on wood no issues with either set up.
 

·
Registered
Joined
·
42 Posts
Discussion Starter #11
I also have a JuiceBox Pro, which had been working fine so far with the I-Pace, but just this past week (2/14) I'm getting similar symptoms described on the start of the thread, with one differences: TOU start and no charging, but if TOU enabled and a I unlock/relock the car it didn't start. I needed to physically jiggle the charging plug, which was already locked in. I find the charging plug to be surprisingly loose and wiggly.

Interestingly, I have found this symptom (not charging during TOU) to happen intermittently on our other plug-in hybrid (a Volvo XC90). So I'm not clear exactly which part of the system is to blame.

JuiceBox explicitly claims they support the I-Pace, it may be time to ask them for input on diagnostics.
In your case I wonder whether there is also an issue with the plug. The plug fits snugly in my I-Pace, as it should.
 

·
Registered
Joined
·
42 Posts
Discussion Starter #12
I forgot to add that via the infotainment screen I also have pre-conditioning set for Mon - Fri at 7am. This also works with the Juicebox as once it finishes charging at night, I get another alert in the morning that charging is started again. It comes on about 10min prior to the scheduled departure and in the Juicebox app, I can see it peaks to 7kW but quickly drops. Then it is pulling about 6amps for the short duration to pre-condition. So this one has the iPace triggering the Juicebox for the pre-conditioning charge while the earlier post I have Juicebox triggering the iPace for the 12PM start TOU charge. So far knock on wood no issues with either set up.
Sounds like it's working perfectly. Out of curiosity do you have any kind of time of use setting set up in the car?
 

·
Registered
Joined
·
42 Posts
Discussion Starter #14
No, I kept the TOU in the car off, only wanted one master to own the schedule.
Same here. So then I wonder why yours works and mine doesn't. We're both in the U.S., so I don't think we've yet had any SW updates. I took delivery in early in Dec.
 

·
Registered
Joined
·
120 Posts
Best I could suggest is maybe to reset your Juicebox. Get it back to unpaired/unconnected and then power it off, try resetting it up again. My steps were to get it set up with power, connected to Wifi, configured it with the iPace in the app. Verified that it charged. Then I set up the TOU period in the Juice box app. FWIW, I left the default config it populated for the iPace which was 90kWh battery, 240m driving range, 10kW charging rate, and 92% EVSE efficiency. I have it set to fully recharge (dial the limit all the way up on the 2nd charging page to 90kWh). In settings, min charge is toggled to off. Push notifications set to on for only charging start and stop, the rest I have toggled off, and push notification for 10pm if EV is not plugged in.
 

·
Registered
Joined
·
4 Posts
Same here. So then I wonder why yours works and mine doesn't. We're both in the U.S., so I don't think we've yet had any SW updates. I took delivery in early in Dec.
I have the JuiceBox 40 and my I-Pace does not charge unless I hit lock/unlock after the time of use period starts on the charger. I am hoping that after setting a departure time and clearing the time of charging in the car it charges tonight. A little frustrating.
 

·
Registered
Joined
·
28 Posts
Best I could suggest is maybe to reset your Juicebox. Get it back to unpaired/unconnected and then power it off, try resetting it up again. My steps were to get it set up with power, connected to Wifi, configured it with the iPace in the app. Verified that it charged. Then I set up the TOU period in the Juice box app. FWIW, I left the default config it populated for the iPace which was 90kWh battery, 240m driving range, 10kW charging rate, and 92% EVSE efficiency. I have it set to fully recharge (dial the limit all the way up on the 2nd charging page to 90kWh). In settings, min charge is toggled to off. Push notifications set to on for only charging start and stop, the rest I have toggled off, and push notification for 10pm if EV is not plugged in.
Do you get 10kW charging with the JuiceBox? Jaguar updated their website to 7.5kW home charging for I-pace down from 10 so I'm looking at getting the JuiceBox 32 in stead
 

·
Registered
Joined
·
505 Posts
I have the JuiceBox 40 and my I-Pace does not charge unless I hit lock/unlock after the time of use period starts on the charger. I am hoping that after setting a departure time and clearing the time of charging in the car it charges tonight. A little frustrating.
Are you leaving the car unlocked at night?
 

·
Registered
Joined
·
120 Posts
Do you get 10kW charging with the JuiceBox? Jaguar updated their website to 7.5kW home charging for I-pace down from 10 so I'm looking at getting the JuiceBox 32 in stead
I got the 40amp, was at Costco for relatively the same price as the 32amp, so gives me some future proofing. The iPace only pulls about 32amps out of the Juicebox when charging, so it is limiting to the 7kW.
 

·
Registered
Joined
·
28 Posts
I got the 40amp, was at Costco for relatively the same price as the 32amp, so gives me some future proofing. The iPace only pulls about 32amps out of the Juicebox when charging, so it is limiting to the 7kW.
That's helpful thank you, the 32amp is a bit cheaper online and don't want to spend on the 40 if I don't have to :)
 
1 - 20 of 53 Posts
Top