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Discussion Starter #1
My electrician is installing a ChargePoint for for a new I-Pace owner so he reached to me to help a lady with some questions she had on her car.
After talking to her for an hour, she really didn't understand anything about the car, including getting blank screen issues, the common GOM misunderstanding etc..
First thing I tell people is to make sure the dealer did the updates before releasing the car.
Her I-Pace was never updated, zero training on the car. She is completely clueless on EVs and how anything works on it.
I will be meeting her in person to give her a full tutorial on everything which I love doing, but it's sad that she finds the dealer to be her enemy.

I understand that the I-Pace is more of a burden to the dealer and to JLR because it's a money loser for them, but they need to take more responsibility and pride in their product.
There are many cases that the dealer says they did the simple updates before handing over the car, but they end up not doing it.
This happened to another member on this board recently

IMO the Jaguar I-Pace is the best EV on the market, but the dealers and JLR are turning people away from something very special
 

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Weren't most of the updates required by JLR prior to sale? The customer may want to contact them.

My salesman didn't know much about the car although dealers should have more experience with it now. I can imagine they kept quiet about known issues to make the sale. I don't know if I would have bought the car if my salesman said the GoM was inaccurate, screens go blank, infotainment was buggy. I'm glad I did but might have backed away.

For the first six months I texted my salesman with everything I learned about the car but he reported no potential customers. I even volunteered to come in to talk with potential buyers but never got a call.
 

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Discussion Starter #3
Weren't most of the updates required by JLR prior to sale? The customer may want to contact them.

My salesman didn't know much about the car although dealers should have more experience with it now. I can imagine they kept quiet about known issues to make the sale. I don't know if I would have bought the car if my salesman said the GoM was inaccurate, screens go blank, infotainment was buggy. I'm glad I did but might have backed away.

For the first six months I texted my salesman with everything I learned about the car but he reported no potential customers. I even volunteered to come in to talk with potential buyers but never got a call.
The dealer is required to, but they don't.
She's actually at the dealer now, but if I didn't tell her, she would have thought the car is defective

It's good to hear your salesperson is so motivated to learn.
The fact you knew so much about your car was also a huge benefit.
My experience with my dealer (Haron Jaguar) was fantastic. They have an EV specialist which knew more than me and took the time to show me all the features, but that's rare

She was been dealing with a lot of other issues with this dealer from a previous Jaguar she had. It just makes the brand look bad
 

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Agree. When I bought my car from Hornburg JLR, they only did a few updates, and did not even do a recall my car had. They told me to my face...100% updated with the most current everything. It seems JLR just wants to make the I-Pace go away, and this is so sad. IMO, the I-Pace is the best EV in the world!!!
 

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Santa Monica updated mine before I picked it up but I suspect that it was because I asked and re-asked. People who don't ask don't get. It's one thing that the no-dealer model of sales and service theoretically does better .. if corporate wants to push an update it just gets done. Dealer is a weak link in this regard.
 

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Discussion Starter #6
Santa Monica updated mine before I picked it up but I suspect that it was because I asked and re-asked. People who don't ask don't get. It's one thing that the no-dealer model of sales and service theoretically does better .. if corporate wants to push an update it just gets done. Dealer is a weak link in this regard.
We are fortunate to know, especially you that has all the gadgets to test the battery pack.
This lady didn't even know the I-Pace gets updates. She was even more surprised to hear SOTA is a feature
 

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The dealer is required to, but they don't.
She's actually at the dealer now, but if I didn't tell her, she would have thought the car is defective

It's good to hear your salesperson is so motivated to learn.
The fact you knew so much about your car was also a huge benefit.
My experience with my dealer (Haron Jaguar) was fantastic. They have an EV specialist which knew more than me and took the time to show me all the features, but that's rare

She was been dealing with a lot of other issues with this dealer from a previous Jaguar she had. It just makes the brand look bad
This forum helped beyond measure. Patient members who provided great advice.
 

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BEYOND measure. I am so thankful for all of you here!!!!
I'll echo that. Those of you who were frequent and well informed members during the 1st half of 2019 were influencial in my decision. Thanks. In the last 9 months newer members have taken the reins, and hopefully we can be just as helpful.
 

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Discussion Starter #11
Its a remarkable community we have. We are kind of the underdogs too with so few of these cars sold
I wish we had more than the 10 of us on here though. @McRat was one of the best and informitive, but hes gone for the reasons that are outlines in this tread
 

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Thank you all so much. I have learned so much here and continue reading through and learn more everyday.
I did get my I pace a week ago. It is a CPO FE. I was nervous as it is an early built but so far so good. I have a question: how to check if it got all the updates and the latest software version? Dealer said it is all up to date but I like to verify it myself.
Thank you all again and I am sure I will have more questions.
 

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Discussion Starter #13
Can you take a picture of your instrument cluster so we can see the range indicator?

As far as infotainment, on the top, main screen, go to settings, All settings, software update and see what version you have
Scroll down and see what version Telematics
 

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My electrician is installing a ChargePoint for for a new I-Pace owner so he reached to me to help a lady with some questions she had on her car.
After talking to her for an hour, she really didn't understand anything about the car, including getting blank screen issues, the common GOM misunderstanding etc..
First thing I tell people is to make sure the dealer did the updates before releasing the car.
Her I-Pace was never updated, zero training on the car. She is completely clueless on EVs and how anything works on it.
I will be meeting her in person to give her a full tutorial on everything which I love doing, but it's sad that she finds the dealer to be her enemy.

I understand that the I-Pace is more of a burden to the dealer and to JLR because it's a money loser for them, but they need to take more responsibility and pride in their product.
There are many cases that the dealer says they did the simple updates before handing over the car, but they end up not doing it.
This happened to another member on this board recently

IMO the Jaguar I-Pace is the best EV on the market, but the dealers and JLR are turning people away from something very special
I was almost as naive about the I-Pace as the woman whom you're helping. I thought owning a PHEV and reading the various reviews was enough to understand what I was getting into. Certainly not! It was a steep learning curve helped mostly by the forum. I hope she joins us!
 

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Discussion Starter #15 (Edited)
I was almost as naive about the I-Pace as the woman whom you're helping. I thought owning a PHEV and reading the various reviews was enough to understand what I was getting into. Certainly not! It was a steep learning curve helped mostly by the forum. I hope she joins us!
You're absolutely right. There is a learning curve unlike other cars.
She was nudged into the I-Pace. It wasn't a car she even knew about and she's not technical

On the bright, they actually ended up updating her car yesterday and we are meeting for a lengthy tutorial tomorrow
 

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  • Can you take a picture of your instrument cluster so we can see the range indicator?

    As far as infotainment, on the top, main screen, go to settings, All settings, software update and see what version you have
    Scroll down and see what version Telematics
  • Thanks and see attached.
  • I charged to 100% and it shown 237 miles, 85.85 kWh, and 84% of battery health.
  • Then I took 4 short local drives total of 23 miles, and Wattcat shown it used 7.44 kWh and regenerated 1.5 kWh, and has 218 miles, 76kWh, and 91% left with the battery health at 74%. Does not add up, as it should be 85.85-7.44+1.5=79.91 kWh or 85.85*91%=78.12kWh left. For miles, should be 237-23=214, not 218. Of course, I understand that the ranges are just estimate.
  • I plan to take a long trip tomorrow to see what numbers I will get. So I charged it back to 98% and now show 235 miles of range. After that, I will use a watt meter to see how many kWh will it really put into.
  • Thank for help me learning.
 

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In my experience, on a Level 2 charger (which has to convert AC from your house to DC into the car) you lose about 13% at mild temperatures. I.e., if your charger says that it used 75kWh, your car will see about 65kWh added to the battery.
 

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Discussion Starter #19


  • Thanks and see attached.
  • I charged to 100% and it shown 237 miles, 85.85 kWh, and 84% of battery health.
  • Then I took 4 short local drives total of 23 miles, and Wattcat shown it used 7.44 kWh and regenerated 1.5 kWh, and has 218 miles, 76kWh, and 91% left with the battery health at 74%. Does not add up, as it should be 85.85-7.44+1.5=79.91 kWh or 85.85*91%=78.12kWh left. For miles, should be 237-23=214, not 218. Of course, I understand that the ranges are just estimate.
  • I plan to take a long trip tomorrow to see what numbers I will get. So I charged it back to 98% and now show 235 miles of range. After that, I will use a watt meter to see how many kWh will it really put into.
  • Thank for help me learning.
First of all, how did you get the S20A update? That's the newest one so you're in good shape there

The Picture I've attached is what I was looking for for, but the fact you have S20A means you probably have the H264 update or even very latest H280 update.

You can get the Telematics 18.2

As far as the range, it's an ongoing discussion with new owners, but it's something that isn't accurate or that important

When it comes to the battery, @sciencegeek is the master of that
3710
 

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In my experience, on a Level 2 charger (which has to convert AC from your house to DC into the car) you lose about 13% at mild temperatures. I.e., if your charger says that it used 75kWh, your car will see about 65kWh added to the battery.
I have not got a level 2 charger so am using level 1. I just remembered that I have a watt meter so I used it just now, charged car from 83.05kWh to 83.85kWh used 1.09kWh, so lost 0.24 kWh, according to Wattcat and the meter. Of course, it is too short to be accurate. Will see what would happen after a long trip. Will keep you all posted.
 
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