Hi Gents,
Let's be clear, I am not whining or complaining about the SOTA. I have read about other users' experiences here saying they awoke to notifications updates had been pushed to them with this and that update. I have WIFI connected my car to my house when in range and I have the ongoing mobile data as well but I haven't ever gotten any notifications that updates were waiting or complete or anything at all, so I thought it was weird and I thought I had an older version of the software where SOTA was not activated. Whenever I went in to the software manually prior it always told me the car was "up to date" but I also had version 15 on there from november '21 for a while. I just want to be sure I know what is going on as my car was not behaving the same way as others have reported. I have everything "on" and "activated" so I am not sure what's up.
The dealer said they found updates waiting to be installed so I'm pretty confused. I get a lot of weird questions when I ask about the software with the service advisors and I am not sure why.
I'm sure you know that Infotainment, BECM and TCU are the only modules that can get SOTA in the pre-MY21s. Was the dealer referring to other modules?
It also took a dealer going into TOPIx and moving the slider to enable SOTA in general, and click the icon buttons to actually push out the pieces of software. This latter step seems to be true for each TCU update. I've had to ask for it twice to get the TCU updates. The TCU needs to be to at least 16.2 (per JLR) to get SOTA to work, although it did work with 14.2 in practice for most cars.
Back in 19, Jaguar pestered me with emails repeatedly telling me how to get SOTA for the Infotainment. It didn't work. I always got the "up to date" message. I had to take mine to a dealer, they tried, then they spent a week going through various other steps with Pathfinder at JLR direction to get the Infotainment update to install. They verbally claimed an antenna had to be replaced. There was no notation of this on the service receipt.
So maybe TOPIx hasn't been setup properly for your car, or the updates are not set up to be sent to your car, or there is a hardware issue that is giving the "up to date" message erroneously (like I had).
Yes, I agree with the thoughts of many that dealers should not have to go into TOPIx for each car. They have a lot of other things to do than to check each car that they know about. JLR should have done this at the corporate level.
