Initializing charge ... Not active

36947 Views 44 Replies 19 Participants Last post by Jeffgtx, Nov 4, 2021

Cr8velife

Discussion Starter · Jan 17, 2019

Persistent problem when I plug the standard 110V. Charging connector into the IPace. It stays "initializing" and doesn't charge. Took it to the dealership 2 days ago and they updated the software and charged the car for me but I am not able to charge it on my own charger.

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McRat

· #2 · Jan 17, 2019

Is the outlet well grounded? EVSE / EVs have Ground Fault Interrupters for safety.

What color light is the charging port when you plug in. Does the plug 'latch'? You will hear it lock, and won't be able to pull it out.

Did you program a charging time window? What does your cellphone remote app say?

Cre8veLife

· #3 · Feb 2, 2019

Hi @McRat Thanks for the reply.
Yes the iPace is plugged into an outdoor GFI home outlet (ChargePoint I have privacy concerns about... they post home charging locations publicly in the Jag ... massive privacy breach to be dealt with on another post)
The Jag charger shows Green light that it has power. The IPace remote App says preparing to charge, the charger locks in and only white flashing light (not green) before the car goes to sleep after 30 seconds.
I suspect it’s a bug that has to do with either the timeout or the AT&T SIM card (I’m in Canada) roaming in Canada... I’m in the telematics business and over the years have seen issues with timing and cellular connections... I’d like to help Jag debug this nonsense once and for all!

sciencegeek

· #4 · Feb 2, 2019

Cre8veLife said:
Hi @McRat Thanks for the reply.
Yes the iPace is plugged into an outdoor GFI home outlet (ChargePoint I have privacy concerns about... they post home charging locations publicly in the Jag ... massive privacy breach to be dealt with on another post)
The Jag charger shows Green light that it has power. The IPace remote App says preparing to charge, the charger locks in and only white flashing light (not green) before the car goes to sleep after 30 seconds.
I suspect it’s a bug that has to do with either the timeout or the AT&T SIM card (I’m in Canada) roaming in Canada... I’m in the telematics business and over the years have seen issues with timing and cellular connections... I’d like to help Jag debug this nonsense once and for all!

What do you mean "the car goes to sleep"? Plug it in when it's unlocked and don't lock it. What happens then?

McRat

· #5 · Feb 2, 2019

Sounds like it has been programmed for a time window. And oddly enough, somehow it works? Normally the time window is pretty hit and miss.
I assume you pushed CHARGE on the cellphone app to force a charge?
The I-Pace does not show outward signs of charging unless you open the door, or check the cellphone app. Unlike most EVs, there is not a steady or blinking light showing it is charging.

PS - Most EVSEs neither need or want a GFI outlet. Both the car and the EVSE have GFI built in. Sometimes it causes problems, but most the time is does not.

Trivia - Jaguar claims that parking a I-Pace unplugged for up to 6 months is OK, but you should charge it once a month to be safe. WOW. Either they got that wrong, or it's sort of unique in the automotive world. Few 2019 cars will sit 6 months and start right up.

Q: How many days can an EV go without charging when parked?
A: Our electric vehicles can be left unattended for at least six months; however, plugging in once a month is optimal. The battery management system is electronically controlled and uses very little energy.

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McRat

· #6 · Feb 2, 2019

Perhaps you could talk your dealer into visiting your house to troubleshoot, or find an I-Pace or other EV owner in your area to help troubleshoot it.
Perhaps your EVSE is bad?

dtgsrq

· #7 · Jul 17, 2019 (Edited)

FYI, and for the benefit of others who may experience this phenomenon, the above happened to me today, hence I searched the board and found this post. Car wouldn't charge, only "initializing" for hours (realized only after plugging in and walking away)... even after unplugging and plugging and unplugging and pluggin the charging cable countless times (it has NEVER failed to begin charging before in 7 months of use!), even tried unlocking and locking the car, etc. (which I've NOT had to do before).
In the end I simply let the car sit for 10 min, unplugged the ChargePoint Charger, let it reinitialize, too. Once the ChargePoint Charger had found Wifi and had the green ready light, I then tried again. Voila, charging again (like the 100+ times it has worked before!).

rcomeau

· #8 · Jul 17, 2019 (Edited)

Someone correct me if I am wrong, but the car does not need to see the internet to charge? It is just to allow monitoring from the in-control app. I am in Canada and the car seems to connect fine to the internet.

Does ChargePoint not ask for permission to share your charger location? I doubt buying their charger obliges you to publish it or offer your charger. I think you can choose to offer it (part of their network), but I can’t imagine that it is by default or mandatory.

BTW, there are other charger options and I can’t imagine using the car in a practical way with a 120V charger. Do you have another charger at work or something?

2761

· #9 · Jul 17, 2019

rcomeau said:
Someone correct me if I am wrong, but the car does not need to see the internet to charge? It is just to allow monitoring from the in-control app. I am in Canada and the car seems to connect fine to the internet.

Does ChargePoint not ask for permission to share your charger location? I doubt buying their charger obliges you to publish it or offer your charger. I think you can choose to offer it (part of their network), but I can’t imagine that it is by default or mandatory.

BTW, there are other charger options and I can’t imagine using the car in a practical way with a 120V charger. Do you have another charger at work or something?

Chargepoint does ask your permission to make your charging station public. You can find the permission in the settings. Car does not need to connect to the internet to charge unless you're using the InControl app to set timed charging or departures. WiFi or internet can be used for this, I think. I've only used WiFi so someone else will need to verify this.

Reactions: 1

dimck

· #10 · Aug 6, 2019

I=pace doesn't charge in Scotland!

My ipace is about 10 weeks old and every charge point, e-volt, seimens etc will fail when I try to rapid charge. Even my rolec home charge fails.

Some chargers say Vehicle problem, others just stick on initialising. My home charger starts to charge and then after 20 minutes it jumps to initialising.
So my car has been into jaguar twice for this, first time they did a software update... no change, 2nd time its been in for 1 week and jaguar say all of the charge point in scotland have old technology which wont talk to an i-pace. What a lot of nonsense! One of the chargers I am trying (evolt) is actually newer than my car !

And if this was true why only scotland? Im sure if I can get enough charge to get me across the border, my car wont charge to get me back !

What a farce, a £65K car which is not fit for purpose. Oh today they have given me an ipace demonstrator to try and guess what, it wont charge either

sciencegeek

· #11 · Aug 6, 2019

The dealer can charge your car and his car.
You can't charge your car or his car.

I would focus on figuring out if there's something weird about your setup. Does the charging work with the cable that came with the car?

Ayepace

· #12 · Aug 7, 2019

When I've had trouble with getting the charging to start it has been a matter of connecting the charger to the car.

The locking mechanism of the J1772/CCS combo connector must be in the locked position. There are some where I have to push that locking hook down at the car end in order to get it lock. Charging starts as soon as it locks.

If that doesn't get it going, and you're sure it is locked, use the fob to unlock then lock the car. The indicator light by the connector will change to a slow blink green if the charging starts successfully.

dtgsrq

· #13 · Aug 8, 2019

Concur with Ayepace. The only 2 times I've ever had trouble charging were solved by: (i) locking and unlocking the car (to begin the initialization process) and (ii) pressing danm hard to get the (slightly misformed?) charging cable (not mine) into the receptacle far enough to make it "click" (lock).

rcomeau

· #14 · Aug 31, 2019

I had the problem last night. Have been travelling off/on for the last few weeks so the car has gone 3+ weeks without charging (and still above 50%). Heading on a day troop today so I plugged in last night. Stuck on initializing. I saw this once or twice before and I think I simply did not plug it in properly because locking/unklocking and trying again cleared it the last times. This time no joy. We have a lot of public charging stations in my neighbourhood (2 at least every couple of blocks) so I tried one and no problem. Came back and tried again on my JuiceBox and again, not getting past initializing. Left the car on the public charger overnight (now full charged).

Anyone hit this lately and solved it with anything more than cycling the power (I did this on the Juicebox and had to reconnect to the WIFI) or the lock-unlock trick?

Put an email into tech support and we'll see what happens. Lucky to have the public stations.

wbjag

· #15 · Aug 31, 2019

Cr8velife said:
Persistent problem when I plug the standard 110V. Charging connector into the IPace. It stays "initializing" and doesn't charge. Took it to the dealership 2 days ago and they updated the software and charged the car for me but I am not able to charge it on my own charger.

I had the same problem. Do you have precondition schedule? If so, delete it. Don't just disable it, delete it.

What I found merely by chance is quirk. It sees the precondition schedule as a departure time and if there is not enough time to fully charge the vehicle before departure, it wants you to hook the charger up to a source that can fully charge the vehicle before the departure time. If you "completely" "remove" the precondition schedule it assumes you will have it plugged in long enough to fully charge the vehicle. This is why at the dealer where there is probably a larger enough charger to charge the vehicle you don't have the issue. Yes I believe the same would occur if even on the larger charger there was not enough time to fully charge the vehicle with a precondition schedule in place before the departure time.

I found the issue as I charge at work on a smaller 110v supply and at home I have a 240v 40a JuiceBox charger and by fluke, while I was at work trying to troubleshoot the issue I got a popup on my iPhone that stated something to the fact not enough power to fully charge the vehicle before departure time plug in to a larger charger or change the State Of Charge. What I seen on the JLR supplied charger was the blue charging light coming on, flashing for a moment, then shutting off. It kept cycling on and off like this forever. I think the vehicle is looking for a larger supply, not finding it, it shuts off, waits a few minutes then looks again, hence the perpetual "preparing to charge".

I bet you are experiencing the same issue and if you delete the precondition schedule your trouble will go away.

Don't expect the dealer to find, fix the problem or expect JLR to resolve the issue any time soon if at all.

Hope it helps.

PS, I believe the whole J1772 standard is flawed but that is an entirely different subject

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Reactions: 1

Dantrium

· #16 · Aug 31, 2019

rcomeau said:
I had the problem last night. Have been travelling off/on for the last few weeks so the car has gone 3+ weeks without charging (and still above 50%). Heading on a day troop today so I plugged in last night. Stuck on initializing. I saw this once or twice before and I think I simply did not plug it in properly because locking/unklocking and trying again cleared it the last times. This time no joy. We have a lot of public charging stations in my neighbourhood (2 at least every couple of blocks) so I tried one and no problem. Came back and tried again on my JuiceBox and again, not getting past initializing. Left the car on the public charger overnight (now full charged).

Anyone hit this lately and solved it with anything more than cycling the power (I did this on the Juicebox and had to reconnect to the WIFI) or the lock-unlock trick?

Put an email into tech support and we'll see what happens. Lucky to have the public stations.

When my did that it was a JuiceBox failure. They replaced it, which was kind of a PIA, but I never had the problem again once I had the new JB

rcomeau

· #17 · Aug 31, 2019

Dantrium said:
When my did that it was a JuiceBox failure. They replaced it, which was kind of a PIA, but I never had the problem again once I had the new JB

Thanks for the info, I put an email support request so we'll see where this goes. The public chargers next to my house are inaccessible this week while they dig up the street to replace some pipes, so I'll have to walk a block to the car when it needs to be charged (tough life :wink2

Meldev##44

· #18 · Aug 31, 2019

I recently ran into a similar problem on a road trip across Colorado.
I needed to charge up at the only DCFC on route, and
the 50kW ChargePoint charger seemed to start, then display an error related to
an "outlet fault".

I tried 2 more times, same error message.

So I remembered an initialization error when charging at home, which was solved by cycling the car On then Off.

Fortunately, this reset fixed the bad state in the I-Pace and it started charging and finished completely.
This might not fix the problem in Scotland, but did help in my situation.

Photon2.0eV

· #19 · Sep 2, 2019

Anyone experience a DCFC causing a continuous initializing phase and then damaging the BEM (Battery Energy Control Module) to such an extent that charging can no longer be done on a Level 1, Level 2, or Level 3 EVSE? This has happened to me twice. I have never seen anyone post such an occurrence and I know many of you use DCFC quite often. Any insight or comments will be appreciated. By the way I reside in South Carolina.

sciencegeek

· #20 · Sep 2, 2019

Photon2.0eV said:
Anyone experience a DCFC causing a continuous initializing phase and then damaging the BEM (Battery Energy Control Module) to such an extent that charging can no longer be done on a Level 1, Level 2, or Level 3 EVSE?

What do you mean by "damaging the BEM"?

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