[Flash916]

I am suppose to pick up my I-Pace this week but am still having some reservations. Obvious reading these forums probably gives a skewed view, but it does seem like the infotainment issues are pretty wide spread. I had told myself for the last couple of months that these were minor concerns because they are correctable with software updates and that Jaguar would be quick to fix any major issues. However, as I read more and more posts I’m becoming less confident that Jaguar will get these issues fixed anytime soon if at all.

My 2 questions for everyone are 1. Have you seen improvements and fixes with any of the software updates so far? And 2. How confident is everyone that Jaguar will eventually deliver solutions for all these issues? My biggest fear is that I will end up committing to 3 years (I lease) of headaches and frustrations.

 

[epirali]

One thought is contact JLR and actually go through these concerns, and state clearly that without a definite fix plan or date you may not buy the car. It may get you some insight into whether these issues are being taken seriously or not.

 

[dtgsrq]

I personally have NOT experienced any issues at all - mechanical or infotainment, and I have 3300+ combined miles on two different I-Paces thus far (1700 in mine and 1600 on a loaner - and using a loaner (FE just like mine) only because dealer has taken 3-4 weeks to implement some bodyshop work I wanted (paint license plate area and blackout the grill ring post-purchase), NOT due to any mechanical issues). This US forum is a very small sample size, with only a handful of regular participants, and (as you noted) tends to attract more complaints than useful posts, especially most recently. I've picked up quite a bit of excellent info on this forum, but if the negativity continues to overcome the utility, I'll likely opt out.

It is true that OTA has not yet been implemented, but not a big concern - probably just JLR being overly cautious as the car has been out in the US only 4 months and, unlike Tesla, JLR is NOT a cutting edge high tech/software company. I'm getting software updates (S18D infotainment as well as telematics and battery management (100kW max charge rate)) when I get mine back (this week). I think if the blackouts and other issues were as prevalent as you might conclude from reading this forum, there would be far more negative press about it, especially in Europe where they've sold 10 times as many I-Paces.

In the meantime consider this: the I-Pace appears to have won more awards worldwide in its first year than just about any car in modern history. Overpriced (hence recent price cuts and 0% financing) and Underserved by Dealers (most seem to struggle)??? Yes, perhaps, but the I-Pace is still an incredible feat of EV engineering and design... and one of 3 finalists for 2019 World Car of the Year. I think COTY will come down to the e-Tron and I-Pace, and the latter is a ground-up EV design vs. Audi's (meh) EV overlay on an existing Q3/Q5 design. I do think e-Tron will outsell the I-Pace (better marketing), but if you want popularity go with Tesla. I think Jag owners prefer singularity.

 

[Dantrium]

I am suppose to pick up my I-Pace this week but am still having some reservations. Obvious reading these forums probably gives a skewed view, but it does seem like the infotainment issues are pretty wide spread. I had told myself for the last couple of months that these were minor concerns because they are correctable with software updates and that Jaguar would be quick to fix any major issues. However, as I read more and more posts I’m becoming less confident that Jaguar will get these issues fixed anytime soon if at all.

My 2 questions for everyone are 1. Have you seen improvements and fixes with any of the software updates so far? And 2. How confident is everyone that Jaguar will eventually deliver solutions for all these issues? My biggest fear is that I will end up committing to 3 years (I lease) of headaches and frustrations.

I picked up my car 10 Nov 18, low VIN/early build. Currently have 5300 miles on the car without significant issues, infotainment or otherwise. I do not do anything special, no ‘slow boot sequence’ or any other kabuki dance, I simply get in the car and drive like any other car. I plug it in every night and use preconditioning 99.9% of the time. I still have the software versions it came with 14.2/18C (however someone on one of the FB groups insists JLR is doing minor OTR updates on 18C, because the long string of numbers seems to change). I have to believe JLR will get it as fixed as any other car in their lineup. So far I have not been inspired by JLR to do much more than the minimum.

 

[wilco]

Only had my car a couple of weeks & had no problems at all. Even if I had any problems the driving experience would definitely put a smile back on my face.

 

[Formerscienceguy]

Same for me - had the car a little over two weeks, had no issues at all other than taking about 30 seconds to activate Car Play with my iPhone. It's become the new favorite ride to go out to eat here at work, boss likes it better than his own Macan.

 

[McRat]

Have the dealer show you the updates. It's under General Settings (gear shaped icon on bottom of home screen). Latest is 19A and 15.2(?).
Request that your car is sold with the latest firmware. You have more leverage before you buy than after. I'm going to hassle with getting the updates again today.

Love the car. I have some of the earliest USA updates, 18C and 14.2, and if I wait until the car completely wakes up, I rarely if ever have a problem.

Something to note about the I-Pace. It does not have the parasitic losses that "other" brands do, some will lose >30% charge in 5 days at an airport and require towing. The EV400 is about 1% per day. That's because it doesn't leave the car computers in fully booted mode 100% of the time. Drawback = Wait for several computers to boot and talk to each other if the car is fully asleep. Preconditioning helps wake it up, as does locking the car and unlocking, or hitting the Climate button on your phone.

 

[Time2Roll]

I have only had minor/temporary issues. Although I am not a power user. No phone, no voice command, no profile set up.
I assume it will be a year to get a real update. I do not expect to go back to the dealer until the first service at two years.

 

[Calidave]

I have only had minor/temporary issues. Although I am not a power user. No phone, no voice command, no profile set up.
I assume it will be a year to get a real update. I do not expect to go back to the dealer until the first service at two years.

Same.

 

[Dantrium]

Something to note about the I-Pace. It does not have the parasitic losses that "other" brands do, some will lose >30% charge in 5 days at an airport and require towing. The EV400 is about 1% per day. That's because it doesn't leave the car computers in fully booted mode 100% of the time. Drawback = Wait for several computers to boot and talk to each other if the car is fully asleep. Preconditioning helps wake it up, as does locking the car and unlocking, or hitting the Climate button on your phone.

I am impressed that it doesn’t seem to even have 1% loss. I was recently traveling and the car sat unplugged for 16 days (inside a heated garage) with no change in the indicated SOC. The car currently has been left outside (temps below freezing) for 5 days without any change in indicated SOC.

I use preconditioning/climate 99.9% of the time, which based on your statement, may be why I haven’t had any real issues without doing the slow boot thing.

 

[fedorachef]

Try Tweeting JaguarUsa. I did and they actually responded to me. I would tweet them that your a potential new buyer, but you've heard there's some issues and you want to know what JLR's action plan is. As someone mentioned above, your going to have more leverage now then once you become a buyer. I started the buy back process in Dec because I was fed up and still to this day no solutions. After tweeting JaguarUSA they say my case worker will be calling me today. We will see. I tweeted back asking when new software would be coming to fix issues we are seeing and how about some communication from JLR about fixes, improvements, etc in general. I know for me I'd feel better knowing they've acknowledged some bugs and a road map for fixes same for enhancements.

 

[McRat]

I first noticed this when I would stop off at work to grab something. I'd shut the car off, and go in the shop for about 5 minutes, and the car would boot instantly.
Then when I went to do my Range Testing at 75mph and preconditioned the car, it woke up immediately. On the return trip, I did not precondition, and I had to wait a minute or two for all the systems to come up.

 

[McRat]

This might be also be why so few mag editors reported slow bootup time. They were probably hot-seating car during group press tests, or had a JLR rep present.

 

[ryzvy]

I am impressed that it doesn’t seem to even have 1% loss. I was recently traveling and the car sat unplugged for 16 days (inside a heated garage) with no change in the indicated SOC. The car currently has been left outside (temps below freezing) for 5 days without any change in indicated SOC.

I use preconditioning/climate 99.9% of the time, which based on your statement, may be why I haven’t had any real issues without doing the slow boot thing.

Ditto. Recently I was away on vacation and left the car outside (temp ranged from mid 20s to mid 30s) for 19 days with ZERO loss of miles or SOC. I think that's incredible. After two months and almost 2500 miles of ownership I have had no issues except the laggy infotainment which I already knew about and which does nothing to detract from my enjoyment of the car. I use Android Auto and barely touched any other setting after the initial setup. My other concern was the the high energy consumption everyone talked about, but with the recent warmer 60-70 degree weather my consumption has dropped from low 40s to mid 30s kWh/100 miles for my 70 miles daily commute (more than half of which allows for enthusiastic driving - 70 mph average speed, bursts of acceleration, etc.). No buyers remorse here so far.

 

[Flash916]

I guess what I’m wondering is whether everything thinks that Jaguar will actually fix these issues or choose to put their resources other places and let the problems linger. For example, it seems crazy that you can’t set the maximum percent charge through the car or the app. The car has been out for over 6 months and this feature still hasn’t been released. That seems like a fix that Tesla would push over the air in a few days after identifying it. If Jaguar can’t add a simple feature like setting the max charge percent after 6 months, how long will it take them to fix the larger issues? Years?

There seems to be either a lack of recognition or a lack of caring on behalf of Jaguar. That’s what concerns me most.

 

[Dantrium]

For example, it seems crazy that you can’t set the maximum percent charge through the car or the app. The car has been out for over 6 months and this feature still hasn’t been released.

I would hope something like that would be a low priority ‘fix’. According to JLR battery management is not something the user should be overly concerned with, hence the long warranty.

 

[bruintoo]

I'm sure JLR is working out fixes for the INCONTROL TOUCH PRO DUO systems since this will be rolling out to the rest of the line-up. This is the upscale infotainment option on the new Jaguar XE.

 

[Time2Roll]

For example, it seems crazy that you can’t set the maximum percent charge through the car or the app. The car has been out for over 6 months and this feature still hasn’t been released.

There is no issue to fix. This is not a Tesla nor does I-Pace contain a Tesla battery. Just charge and drive.

There is no CEO at JLR that is going to answer a tweet that some feature is cool and reply 'let's do that'. No Easter eggs, no party mode, no xmas jingle waving the doors and flashing the lights.


Otherwise the existing systems could use some work.

 

[dtgsrq]

JLR is not Tesla. The fact the I-Pace came from JLR originally gave me somewhat of a "mailman baby" reaction. So software and OTA updates are most definitely not JLR's strengths... but performance and luxury are. So is it that big of a surprise that JLR's first EV most definitely ticks the performance and luxury boxes, but falls a step short on the (software) tech? (and that Tesla wowed everyone with its software but fell short on luxury, performance (handling, that is - obviously its fast) and build quality?) Then again, most of the I-Pace's shortcomings seem to have manifested in the UI (infotainment) which, unfortunately, is the most visible component of the car to the general public. However, when you think about all the software tech "under the hood" (performance, handling, energy management, etc.) that remains 100% functional despite the 'black screens', I think they performed quite remarkably as a whole (hence all the awards).
As with any endeavor, the last mile is often the hardest, and the Infotainment hiccups have become the I-Pace's Achilles heel. Fortunately infotainment bugs are solvable without the same degree of rigorous testing that might be required for say, battery management or motor load balancing. It's only a matter of how fast... I don't know what JLR's plan (responsiveness?) on servicing the I-Pace will be, but given the I-Pace represents the future of the brand I'm expecting they'll step it up! However, I don't think they prepared themselves for the hyper-responsive service expectations of the tech-savvy EV buying customer, nor did they adequately prepare their dealer network for them, either. Bottom line: their mistakes were made in the most public, but fortunately in the least impactful and most easily fixable places! Be thankful for that!

 

[Mister Dave]

There seems to be either a lack of recognition or a lack of caring on behalf of Jaguar. That’s what concerns me most.

The first production EV from any company will have them being highly sensitive to any problems. Don't mistake a wait for updates as a lack of caring. You want them to get it right, not throw a series of botched hacks at you.