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2019 I-PACE
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18 Posts
Mine is an early 2019 and it loaded w/o a problem.
Same for me as well on my 2019 (able to successfully updated to S21A). the infotainment should be exactly the same between 2019 or 2020 models...at least in the US versions since I do not have full details on international versions.
 

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19 I-pace HSE Polaris/Fuji white with most options and a lot of accessories
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1,147 Posts
Talked to the service manager at local dealer about getting TCU 19.2 pushed out to my car since I've occasionally had random odd communication issues. He pushed that and this S21A out to my MY19.

If you've ever wondered which comes first when both are available: TCU. Or at least it did this time.
 

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140 Posts
I was regularly checking in the car for this update and on my free Topix logon but not seeing any updates.
I was near my Jaguar Service workshop today and called in to see the manager to ask about pushing the SOTA update, but he was busy with a customer.

So I was chatting with the reception staff and mentioned the Topix Vehicle Software Screen, she had TOPIX access and entered my VIN and selected the Vehicle Software tab. The SOTA slide switch was already selected ON and "green". The screen showed Installed Software and Latest Software showed 2 updates were available, IMC S21A_21.10.6-676616 and TCU 19.2. There was another column Status with the text Update, I asked her to click on the 2 Update words, and the commands were sent to the car, I went to the car and pressed Start and the update message was on the screen.

I went home and installed both updates via my home wifi, I had to lock the car for 1/2 hour each time to install the software.

Cheers, Steve
 

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46 Posts
I called the 800 number and got the S21A_21.10.6-676616 update pushed to my car. The TCU 19.2 update was in an error state with a message about not being able to receive data from my car. (I don't remember the exact wording of the error stated.) I have an appointment this Friday at Jaguar Land Rover Reno to look at the SOTA issue with the TCU. Reno will service I-Pace issues that don't involve the 90 kWh battery.
 
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