[PeButler]

Would like to know what others have experienced in the last year with unscheduled I-PACE service or repairs.

My 2019 I-PACE HSE experienced a blowout in the left rear tire. The inside of the tire blew out, and the steel belt of the tire appears to have penetrated the undertray, damaging the main power harness. This happened November 3rd, 2022. I have been waiting on the wiring harness since early January.

When this occurred I had the vehicle towed to the Columbia, SC Jaguar dealer. There it took approximately 1 month before a technician could like at the vehicle. He diagnosed the power harness proble, The dealer then told me they could not fix the vehicle, as JLR requires two certified I-PACE mechanics to work on the issue. Called every dealer in SC, and Charlotte, NC. Only dealer who could work on the vehicle was in Greenville, SC. Had the vehicle towed to Greenville, SC for repairs. The dealership had approximately a 1 month wait before they could look at the vehicle. About January 11th 2023 the dealership generated a quote for repairs- confirming the need for wiring harness. The dealer confirmed JLR had the part available and indicated they ordered it.

Currently 3/1/2023 and still waiting on the harness to arrive at the Greenville dealership. The repair takes approximately 1 week to complete after they receive the part.

The amount of the quote for damage after a tire blowout is in excess of $6000.00. The rub has been the loss of use of the vehicle going on 5 months. Has anyone else experienced delays like this with the JLR dealers and with parts?

To top it off my vehicle suffered the main wiring harness failure in the previous April- loss of use and waiting for parts was in excess of 2 months.

I am not a hater- I love the vehicle when I have it and it is functional. In addition, I own a 2014 Jaguar F-Type convertible. No issues with it other than the length of time it takes to schedule service.

 

[Pollo de muerte]

I agree that the length of time for service and the delay for parts are not good, but I've had multiple positive experiences with the service department at JLR South Orlando. The shortage of parts and EV techs are not the dealer's fault,

I suppose that my nuanced answer is the that I'm not thrilled with JLR corporate, but I have a good service department that makes up for it.

 

[gcookaustin]

I think a lot of owners are awaiting wiring harness repairs right now. When the parts are available Jaguar can ship them quickly by air from overseas. We had a good experience with our local dealer (Harper Jaguar) in Knoxville regarding a repair and parts.

 

[Cornea]

Jaguar Land Rover Thousand Oaks, CA is great as well.

 

[[email protected]]

My experiece with the Columbia SC Jagura dealer are similar to yours. It stated fine but getting worse lately. The dealer replaced one of 12v batteries one year ago with great service but that battery only lasted 11 monthes. This time, the car was at their lot for almost 2 weeks (no loaner) before they can look at it and I was then told the wiring harness needs to be replaced but they cannot do it. My car was also towed to the Jaguar Greenville and after one week waiting, they replaced both 12v batteries and I got the car back the same day (turns out the wiring harness is fine).

Having good service available nearby will make all the difference. Service will be an important factor in my search for our next EV.

 

[MidAmericaEV]

Would like to know what others have experienced in the last year with unscheduled I-PACE service or repairs.

My 2019 I-PACE HSE experienced a blowout in the left rear tire. The inside of the tire blew out, and the steel belt of the tire appears to have penetrated the undertray, damaging the main power harness. This happened November 3rd, 2022. I have been waiting on the wiring harness since early January.

When this occurred I had the vehicle towed to the Columbia, SC Jaguar dealer. There it took approximately 1 month before a technician could like at the vehicle. He diagnosed the power harness proble, The dealer then told me they could not fix the vehicle, as JLR requires two certified I-PACE mechanics to work on the issue. Called every dealer in SC, and Charlotte, NC. Only dealer who could work on the vehicle was in Greenville, SC. Had the vehicle towed to Greenville, SC for repairs. The dealership had approximately a 1 month wait before they could look at the vehicle. About January 11th 2023 the dealership generated a quote for repairs- confirming the need for wiring harness. The dealer confirmed JLR had the part available and indicated they ordered it.

Currently 3/1/2023 and still waiting on the harness to arrive at the Greenville dealership. The repair takes approximately 1 week to complete after they receive the part.

The amount of the quote for damage after a tire blowout is in excess of $6000.00. The rub has been the loss of use of the vehicle going on 5 months. Has anyone else experienced delays like this with the JLR dealers and with parts?

To top it off my vehicle suffered the main wiring harness failure in the previous April- loss of use and waiting for parts was in excess of 2 months.

I am not a hater- I love the vehicle when I have it and it is functional. In addition, I own a 2014 Jaguar F-Type convertible. No issues with it other than the length of time it takes to schedule service.

War in Ukraine impacts parts supplies

Ukraine invasion hampers wire harness supplies for carmakers

Carmakers including Germany's Volkswagen , BMW and Porsche are struggling to obtain crucial wire harnesses as suppliers in western Ukraine have been shuttered by the Russian invasion, forcing them to curtail production.

www.reuters.com

War in Ukraine rattles auto parts industry

Ukraine's car parts industry, which supplies many vehicle manufacturers in western European, has taken a battering since the Russian invasion one month ago.

techxplore.com

.

 

[Burdito]

Here is my review from my first and only experience with JLR service

"Was repeatedly given inaccurate time-frames for estimated repair completion. Repair was done incorrectly due to insufficient test driving which required me to bring the car in again which led to even more inaccurate time estimates. I was repeatedly told that that car would be washed and cleaned when the repair was done but the car was filthy inside and out with greasy hand marks all over my white leather interior. My car was low on charge so I asked if it could be plugged in to give me more leeway getting home across town and was assured that it was no problem and would be plugged in. When I came to pick it up it had not been charged and I had to drive it home with no AC on a typical 90+ day to ensure I had enough range to get home. The only reason the score is 3 stars instead of 1 is because the staff is very friendly and polite and I was provided a free loaner for the duration of the 2nd repair. Under promising and over delivering on repair time-lines and doing more thorough test drives after repairs would go a long way to improving the customer service experience. As a luxury car brand we as customers have spent a lot of money on our vehicles and deserve to have them handled and treated with care and expect to have them returned to us in as good if not better condition than we left them."

And here is some of the grease marks that were left on my door. More were on the pillar by the seatbelt and on the seat. Overall a pretty bittersweet experience. Hoping for a better experience when I need my 2-year checkup or auxiliary battery needs replacement.

http://imgur.com/Dly7YKG

 

[Trielectric]

At the dealer level I am good with my service department with what they have to work with. The continued hold up of obtaining parts is a really bad issue for Jaguar's part. The electronic keys continue to fail. They need to get another manufacturer source for the keys (Duh!) I know they knew this right after I bought my car. We were not in Covid 19 then. I have had a partly failed electronic key for more that 30 months of ownership of my 42month old I-Pace.

 

[Slam08]

I would give my local JLR dealerships 3/5 stars. They treat me like my work is an inconvenience to them and they just have to do what’s needed. Nothing above and beyond. Sometimes things go smoothly and they fix a flat tire in 30 min! Great! My previous Lexus and Porsche dealers always made me get a new tire. And then one time it took me an hour just to pick up a loaner.

 

[kort6776]

while my local dealership experience was satisfactory I had an experience in tampa/st. pete area that was terrible. I had a charging issue that I wanted looked at while visiting the area and I needed a dealership to assess the issue. I went to one dealership, they didn't have a certified tech and he referred me to a "close by", 20 miles away dealership that he assured me had a tech, he knew that they had a tech because he just hired the guy. any way I show up there and he said that there were 7 cars ahead of me and it would be a week before he could look at the car. I went to a third dealership and they claimed that their computer system was down and he couldn't help me.

so be forewarned, don't have issues with the car when road tripping.

the problem seems to be because JLR has sold so few Ipaces there are few qualified techs out there.

 

[markgroce]

Would like to know what others have experienced in the last year with unscheduled I-PACE service or repairs.

My 2019 I-PACE HSE experienced a blowout in the left rear tire. The inside of the tire blew out, and the steel belt of the tire appears to have penetrated the undertray, damaging the main power harness. This happened November 3rd, 2022. I have been waiting on the wiring harness since early January.

When this occurred I had the vehicle towed to the Columbia, SC Jaguar dealer. There it took approximately 1 month before a technician could like at the vehicle. He diagnosed the power harness proble, The dealer then told me they could not fix the vehicle, as JLR requires two certified I-PACE mechanics to work on the issue. Called every dealer in SC, and Charlotte, NC. Only dealer who could work on the vehicle was in Greenville, SC. Had the vehicle towed to Greenville, SC for repairs. The dealership had approximately a 1 month wait before they could look at the vehicle. About January 11th 2023 the dealership generated a quote for repairs- confirming the need for wiring harness. The dealer confirmed JLR had the part available and indicated they ordered it.

Currently 3/1/2023 and still waiting on the harness to arrive at the Greenville dealership. The repair takes approximately 1 week to complete after they receive the part.

The amount of the quote for damage after a tire blowout is in excess of $6000.00. The rub has been the loss of use of the vehicle going on 5 months. Has anyone else experienced delays like this with the JLR dealers and with parts?

To top it off my vehicle suffered the main wiring harness failure in the previous April- loss of use and waiting for parts was in excess of 2 months.

I am not a hater- I love the vehicle when I have it and it is functional. In addition, I own a 2014 Jaguar F-Type convertible. No issues with it other than the length of time it takes to schedule service.

Pretty much the same. Waited 3 months for repairs after “Electrifry“America blew it up.

 

[pbmusic]

Very, very happy so far here in Los Angeles, FWIW.

 

[dpiatt]

I was driving my one month old 2022 I-Pace down the highway in Delaware when a reckless zig-zagging driver broadsided me pretty hard. It had to be towed away from the scene. I reached out to my insurer and they asked me to pick the body shop. I tried a local place that does great work, but they couldn't handle Jaguars. The insurer identified a Jaguar-certified place 40 miles away and towed it there. After a week, they looked at it and said they weren't certified to do the aluminum repairs. It was then towed about 110 miles from my home to Cavallo Auto Body in Westchester PA that could.

After a week, they worked up a quote and parts were ordered about three weeks after the accident. They took almost exactly a month to arrive from overseas. Five days later, the body shop was done, but they were required to send it to the closest Jaguar dealer for review and alignment/calibrations. That took five days. The quality of the work done was impeccable and there is zero trace of the damage and no handling differences. From start to finish, the process took about 9 weeks. From what I've read, I guess I was pretty lucky it was only this long.

 

[Josephus]

We have experienced two different, 12V battery failures on our 2019 HSE (purchased new) over a several-month time frame. Other than those, and a very few minor issues, our overall service experience thus far, including loan vehicles, has been very acceptable. Also, our relationship with our Service Advisor, as well as our dealings with the dealer's technicians, (Park Place JLR @ DFW Airport, TX) is quite satisfactory. Apparently, we are . . . fortunate.