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Thanks really interesting, imagine what would happen with actual advertising and support and if there was an extensive charging infrastructure...
 

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Discussion Starter #3 (Edited)
Thanks really interesting, imagine what would happen with actual advertising and support and if there was an extensive charging infrastructure...
Before they start advertising they would need to convince the dealers to try to sell them! Granted, my experience is only based on 2 dealers, but they put zero effort in trying to sell the car. Neither one even has an I-Pace on the showroom
 

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Before they start advertising they would need to convince the dealers to try to sell them! Granted, my experience is only based on 2 dealers, but they put zero effort in trying to sell the car. Neither one even has an I-Pace on the showroom
I agree, it was amazing in the Washington DC/VA area, where there is probably the second best customer base (after California) dealers would either not return my calls, not provide information, had to fight to tell them "you have a unit on the lot is it sold?"

When I finally put in an order with one (in itself took DAYS) I eventually ended up driving by the dealer and saw it parked in the delivery lot and had to walk in and ask "hey is that my car I am waiting for and remember I am leaving in a few days and will be gone for a month?"

And I think my experience is better than what you describe.
 

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I went to the local JLR and told the salesman that I wanted to see the I-Pace and he started to direct me to the E and F-Paces. I told him that I wasn't interested in those cars and he reluctantly showed me the I-Pace. I wonder if he knew about the reliability problems and was simply trying to protect me although he admitted we were his first I-Pace customer and he didn't know much about the car.

Perhaps the profit was greater on the SUVs vice I-Pace too. He really pushed a 2018 new F-Pace on sale for $39,000 but after driving one as a loaner I wouldn't have bought it.
 

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Really sad that the dealers run this part of the business for the manufacturers.
Huge advantage for Tesla in the EV market.

All I hear about the rest of the brands are the same issues as Jaguar.
 

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Really sad that the dealers run this part of the business for the manufacturers.
Huge advantage for Tesla in the EV market.

All I hear about the rest of the brands are the same issues as Jaguar.
So far my experience trying to get info on the eTron is even more dismal than my experience with the I-Pace.

Last fall when it was announced you could order an eTron I went to the local dealer and they had no clue or interest and actually advised against ordering the car. Over the last several months I have stopped in for information and they had nothing. They recently received their Launch Edition. I happened to see it being delivered so I stopped by to see when it would be available for test driving and they said they couldn’t do anything until they had a DC charger installed...I pointed out the level 2 charger in their parking lot and they declared it wouldn’t work with the new eTron, only the old one...a few days later I stopped in and it is sitting in the back of the showroom with a sold sign on it.

They said they will not receive any more as they are only available as special orders...ugh!
 

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We experience at JLR in Brossard, Quebec was very positive. The rep was eager to take my pre-order and always encouraged me in my choice. When they received their 1st demos, I was invited for a road test and they already knew a lot about the car.
 

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Before they start advertising they would need to convince the dealers to try to sell them! Granted, my experience is only based on 2 dealers, but they put zero effort in trying to sell the car. Neither one even has an I-Pace on the showroom

That's crazy! That's NOT how it is here in Priusville/Subaruland . There's an I-Pace smack midde of the showroom, and another outside, right outside the main door. It's clear they want you to know about them. I went in the other day to schedule an appointment for our headlight issue for the F-Pace and I wanted to say hello to my salesguy (who ALWAYS knows my name when I walk in :smile2:) and he wasn't in, he was doing a test drive with someone in an I-Pace....



They're a good dealer. Unfortunately, they're the ONLY dealer between Seattle and California... but at least they have good people working there!
 

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I had to struggle to get Newport Beach JLR to order us an I-Pace even with a large deposit.
I went through 4 salesman before the car arrived.
When the I-Pace Training Class was held, they would not let me watch from afar. I even saw the 4 cars going single file down the 241 freeway.
When they had the I-Pace Rollout Party, I didn't get an invite. I accidentally found out about it.
When I did the 'check ride' I told the salesman it had Steering Assist and wanted him to tell me about it. He said it didn't have Steering Assist. So I dinked with it a bit, then VOILA! I scared the crap out of him when I took my hands off the wheel in a gentle 50 mph curve.
They did not even know how to charge it, even after I sent them a map to a CCS charger 1.1 miles away.
After 2 days, it had 28% SOC when I drove it off the lot.

I should have bought it at a different dealer, I didn't think it should matter. Maybe it doesn't?
Everyone was polite and friendly, the dealership was clean and professional looking, but they were literally incompetent at marketing and selling automobiles. They even had trouble letting me test a F-Type I was considering buying my wife. I told them to forget it. We will wait for the mid-engine Vette.
 

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Everyone was polite and friendly, the dealership was clean and professional looking, but they were literally incompetent at marketing and selling automobiles. They even had trouble letting me test a F-Type I was considering buying my wife. I told them to forget it. We will wait for the mid-engine Vette.
A few years ago I had decided on a LR Discovery. I had checked the inventory online and they had exactly what I wanted. I drove down to the dealer (230 miles away) with the expectation of driving it home.

They acted as if a test drive of the car I planned to buy was in the too hard to bin, instead directing me to a dealer demo model, which was a well used base model. Needless to say, I left without buying the car. This is the same dealer I didn’t buy the I-Pace from because of the same level of apathy/lack of enthusiasm in selling a car.
 

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Amazing how often sales people are their own worst enemies. I could tell you all sorts of stories, like "You can't buy yet, I haven't finished selling" all the way to "You don't want that car".....based on no questioning of the client as to his/her needs, likes/dislikes. etc.

Fortunately my dealer in London, Ontario has an EV specialist who went to the introduction in California, drove the car ("hammered it" he said) for several days and now drives a demo. He knows the car intimately.The showroom had two other I Paces when I picked up mine and the dealer had sold 9 cars by the end of April.
 

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All three SF Bay Area dealers have been advertising the i-Pace on KQED. They know their potential clientele. I have never been back to the dealer so I can't judge their competence but it seems like more people are having positive experiences now. It's all a learning curve.
 

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Wow, what stories of total salesman incompetence. If you know you're getting a high tech item to sell, I can't imagine anyone who job title says "car salesman" to not step up to the plate and learn about the freakin car. I mean if it was me working there, I'd want to know all I could so I could at least speak with SOME sort of coherent same language the interested party was speaking.


On that note, when I went in to ask about the BMW i3 right before they got them in, their faces went total blank when I said i3. They had to go get "the guy" who knew "something" . That guy, knew that it was called an i3 and was going to electric and that's about all he knew...


Later when they at least had a few, they still couldn't even answer some basic questions... I remember asking "well can you keep putting gas in it, or when it runs out do you have to charge?" Boy that was the blankest of stares...
 

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These stories are exactly why Elon Musk decided Tesla would not use the dealership model of selling (or more accurately, NOT selling) cars. I very much enjoyed buying 2 Tesla's online without talking to dealers, salespeople, or anyone else until delivery. But now I want an I-Pace and am forced to order through a dealer, who of course would rather sell their standing inventory than take an order for a build of the exact configuration I want. It will be interesting to see how much (or little) they actually know about the I-Pace when I meet with them. I suspect, as others have reported, I know more about it just from my research here and elsewhere than they do.
 

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The local JLR dealer sent a salesman to a 3 or 4 day I-Pace class in L.A. and although he may have known a lot about the car, his knowledge wasn't passed on to my salesman. We we're his 1st I-Pace customer and although he knew about the infotainment system he lacked basic knowledge of charging and maintenance of the car.

I've been in constant contact with him to provide my lessons learned especially about the travails of charging, home charger installation, vehicle range, efficiency and all the things the sales staff should be telling their customers.

I hope they sell boat loads of I-Paces so production keeps going and there's a healthy parts supply to keep our vehicles running for a long time but we need knowledgeable salesmen, motivated dealers and effective JLR marketing. I've seen only one TV ad showing the I-Pace racing silently around the Monaco Grand Prix course without the ad telling the viewer much about the car at all.
 

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These stories are exactly why Elon Musk decided Tesla would not use the dealership model of selling (or more accurately, NOT selling) cars. I very much enjoyed buying 2 Tesla's online without talking to dealers, salespeople, or anyone else until delivery. But now I want an I-Pace and am forced to order through a dealer, who of course would rather sell their standing inventory than take an order for a build of the exact configuration I want. It will be interesting to see how much (or little) they actually know about the I-Pace when I meet with them. I suspect, as others have reported, I know more about it just from my research here and elsewhere than they do.
Is Tesla all that different? There was no way to test or buy a Model 3 nor did you know what you were buying at first until you paid for it completely. Nor did they deliver on time or hold your place in the queue. The MS/MX/Roadster Year One releases were no different.
 

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I called my dealer (Jaguar Stevens Creek in San Jose) last week to get an appointment for the recall fix--the woman answering the phone asked me if my I-Pace was a 4, 6 or 8 cylinder model. I was like, EYE-Pace, I as in India Pace. She was like, OK, which engine does it have.

This supposedly from the #1 I-Pace dealer in north america(potentially even the world).:rolleyes:
 

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I called my dealer (Jaguar Stevens Creek in San Jose) last week to get an appointment for the recall fix--the woman answering the phone asked me if my I-Pace was a 4, 6 or 8 cylinder model. I was like, EYE-Pace, I as in India Pace. She was like, OK, which engine does it have.

This supposedly from the #1 I-Pace dealer in north america(potentially even the world).:rolleyes:
I would have said its the new 3 cylinder model and leave it at that.
 
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