I keep checking these boards everyday with the same question in mind. I had the recall applied locally at my dealer 12/9. The dealer has limited knowledge about the buyback, when I say limited, I mean zero information. Hoping to at least hear that someone, anyone, received an email or call from Jaguar.

 

This thing is such a cluster. Customer Service told me to leave the car with my dealership and the dealership is telling me to pick up the car because they don't want the liability of it being in their parking lot.

 

New H514 doc. V4 appears to be a reformat of V3 so that the sample displays are larger.

Both of these documents continue to say:
"Recalled vehicles will, as an interim condition, have their maximum state of charge altered to 80% while a permanent remedy is developed."
Are they rethinking the buyback referenced before?

 

New H514 doc. V4 appears to be a reformat of V3 so that the sample displays are larger.

Both of these documents continue to say:
"Recalled vehicles will, as an interim condition, have their maximum state of charge altered to 80% while a permanent remedy is developed."
Are they rethinking the buyback referenced before?

I also noticed this statement regarding transport arrangements. I guess this would mean offering a loaner if 80% SOC is not sufficient for your needs? (edit: it looks like this was present in the previous version of the document)

 

All dealer notifications are labeled that. V1 is back in post #32.

These are not sample letters sent to owners.

 

Buyback language is in the Part 573 Safety Recall Report filing to NHTSA specifying how they want/will handle the recall. It is not in the dealer notifications. This suggests why some dealers are not aware of buyback. There may be other communications to dealers not filed with NHTSA but those might not be read by all service managers and tech personnel.

 

Confirming that although my car charged successfully to 100% after the initial H514 software remedy, I subsequently had to have the BCCM replaced (no charging at all) and I'm now "Charge Complete" at 80% with 199 miles on the GOM, as expected.

 

That is really weird because after my update they couldn't charge the car and the BCCM had to be replaced too...

 

Strangely enough, there's a new recall doc out today. The language in there does not include the buyback statement anymore and is back to "A final remedy is under development"

https://static.nhtsa.gov/odi/rcl/2024/RMISC-24V633-3152.pdf

 

I am starting to grow tired of this already. I having to charge my car more and limit my travels. Jaguar needs to contact us owners and let us know the plan. If the trade in value didn't tank so bad, I would just trade and get a cheap EV lease deal. I was on the side of trading into a newer I-pace, but at this point I am not sure I am confident the brand will support it.

 

As previously stated, communications to retailers does not mention the buyback that is mentioned in communications to NHTSA about handling of the recall. JLR also stated they would hold all cars bought back.

Research of Chevy Bolt buybacks (and VW diesel buybacks) indicates that the best ones were repaired and then resold. I know people who bought repaired VWs. I'd be quite irritated if my car were bought back, repaired and resold instead of just replacing the battery for me to keep the car.

 

As previously stated, communications to retailers does not mention the buyback that is mentioned in communications to NHTSA about handling of the recall. JLR also stated they would hold all cars bought back.

Research of Chevy Bolt buybacks (and VW diesel buybacks) indicates that the best ones were repaired and then resold. I know people who bought repaired VWs. I'd be quite irritated if my car were bought back, repaired and resold instead of just replacing the battery for me to keep the car.

Yes, I agree with that as well. If my car and battery lasts to end of the battery guarantee, then I would probably have a new battery fitted at my cost. Keep the old very useable battery for house solar system.

 

Every studies tend to prove that the longevity of a battery is way beyond the car's life. (around 15-20 years). The probability that you need to change the battery is very small.

 

We are finding that battery chemistry is often not the rate limiting step, but manufacturing quality is as all the recalls for the many, many EVs have shown. I may not have had to pay for a new battery, but we are all losing the value of a battery in resale value, so the results are the same.

 

But I read in the news that...

Nissan truly screwed the pooch with their first gen Leaf killing the batteries with bad management. Also, our phone companies are jerks for charging phones to a true 100% over and over, killing those batteries too. Some laptops have 80% limiting options, at least.

 

My Nissan Leaf is 10 years old and the SOH is between 80 and 85%. The resale value is between 5k and 8k$, probably the same as an small compact ICE car with 10 years on the clock, with or without battery, does not make any difference.

 

Since you have TCU version 20.2, you should be able to see (under software update screen) the BECS version…if this starts “BY…” then the dealer has, contrary to JLR instruction, installed the H514 software! Oops!

 

Is it possible that H541 included the H484 vehicles? In which case legally although you have a new battery, the recall states that all 2019 vehicles will be restricted. Perhaps poorly worded recall terms written by folks not thinking.

 

It is certainly an edge case they either did not consider (how many H484 new battery packs are requested?). Maybe they decided not to have to add the extra trouble of distinguishing between which 2019 has what and just pull them all in. It does seem strange that they'd even go ahead and replace them at all then (2 wasted packs in these cases).

 

Then dealerships need to learn to read. It seems fairly clear and obvious.

 

See previous posts in this thread or visit www.nhtsa.gov/recalls and look at recall docs for 2019 jaguar i-pace.

 

New battery pack installed in my 2019 FE under H484 in August 2024 and no outstanding campaigns is indicated in Topix.

 

I searched and didn't see anything here, but I have a new H529 notice that I just found searching my VIN on the NHTSA site that my dealer didn't correctly update my I-Pace when I went in for H514. Which makes sense because I have been able to charge to 100% with no noticable changes since it was updated. This recall also mentions the re-purchase:


Dec 12,2024
Manufacturer Recall Number H529
NHTSA Recall Number
Recall Status Recall Incomplete

Summary Following an internal review of warranty claims for interim recall remedy H514, it was revealed that the interim recall action had been incorrectly completed by a number of retailers. Investigations revealed the retailers had either not started, or not correctly completed, the H514 safety recall software updates per the published repair procedure. As a result, affected vehicles remain with the safety defect.An incorrectly repaired vehicle will continue to have a risk of vehicle thermal overload condition such as fire or smoke which can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. The owner will not be aware that the prior interim repairwas not completed correctly.Owners who have previously had their vehicle updated with the improved diagnostic software are under the impression that their vehicle is protected from thermal overload which, for 2019model year vehicles may not be the case.

Safety Risk A vehicle thermal overload condition such as fire or smoke can result inincreased risk of occupant injury and/or injury to persons outside thevehicle, as well as property damage.

Remedy As referenced in the previous letter, your vehicle will, as an interimcondition, have the maximum state of charge altered to 80%. This will protect your vehicle until the re-purchase is complete. The maximum driving range of your vehicle will be reduced accordingly. There will be no charge to owners for this repair.Separately, Jaguar will reach out to you and seek to work with you to arrange the re-purchase of your vehicle,with the aim of completing this as quickly as possible.

 

OMG, these recalls have been a sh*tshow.

 

@Noliebro Thank you for confirming that JLR is still considering repurchasing all MY2019s, but at this point all these incorrectly applied software updates by dealers is becoming a not-so-funny joke

 

I really hope that Jaguar EV tech support manages to 'delete incompetence' when they start selling EVs again.

 

Started separate H529 thread with NHTSA documents.

 

Presentation document reiterating the repair procedure.

 

I need new tires, but I don't want to drop $1200 if Jaguar is going to proceed with the buyback. Any advice?

 

I am with you. I’ll need tires soon also. I’m going to rotate mine to get a little more time out of them. I’m not sinking anymore money into a car they are going to buyback and crush. I’m already aggravated as my range loss from the 20% deficit had been very disruptive to my weekly commute. My guess o meter is 180, down from 230. Now I charge 2 times a week now. I wish JLR would contact me and get this call rolling.

 

There was talk about a class-action lawsuit. Don't you think that we'd be signing away to right to that as part of a repurchase agreement?

 

Yes, you most likely would. Class Action really is a last resort because the only people who really get paid are the lawyers, although you can feel good that it will cost Jaguar a crap ton more money. I called customer service again on Friday and got two different stories. The first was that the NHTSA shouldn't have said there was a buyback because there is not. This could just be gamesmanship because I called back right after that and the person told me there would be someone contacting me. For the record, I was supposed to be one of the first cases for buyback. My file was submitted day one. I had already had the update on my car to restrict charging. IT's been two weeks since customer service told me the special group would reach out to me and not a peep. They honestly have the worst customer service I have ever seen. I think the thing to do if they keep dragging this out is actually to get a national news outlet story published. FOr a company that wants to go all electric in the middle of a crappy new brand roll out, I think they wouldn't want the additional bad press of 2800 people sharing how they have been treated.

 

First of all Merry Christmas 🎄 and Happy Holidays to everyone.
I’m officially over this battery situation. I have said multiple times, we love the Ipace. Well, I loved the Ipace when I could charge up enough to get to my destinations. As this buyback/recall or whatever it is lingers on, by patience is wearing thin. Today, trying to go to the relatives for Christmas, not enough charge so I tried to add some charge at an Electrify America station. 35kw charging speed. I switched chargers and got to 45kw. It’s unreasonable to expect EV owners to adopt the restrictions of an EV originally, then make it worse with no official ETA for a resolution. Meanwhile our cars need to be charged more and will need services soon. Who wants to spend any more money on something that may be bought back for at a loss and crushed all while we are spending more money and time charging just to get what we originally bought?
This experience has us thinking of just jumping ship and into an EV lease like a EV6 or something that can fast charge and is cheap. ID4 (before stop sale) had a stellar bang for the buck lease deal.
I’m assuming no one has gotten any momentum with JLR on the buy back.

 

First of all Merry Christmas 🎄 and Happy Holidays to everyone.
I’m officially over this battery situation. I have said multiple times, we love the Ipace. Well, I loved the Ipace when I could charge up enough to get to my destinations. As this buyback/recall or whatever it is lingers on, by patience is wearing thin. Today, trying to go to the relatives for Christmas, not enough charge so I tried to add some charge at an Electrify America station. 35kw charging speed. I switched chargers and got to 45kw. It’s unreasonable to expect EV owners to adopt the restrictions of an EV originally, then make it worse with no official ETA for a resolution. Meanwhile our cars need to be charged more and will need services soon. Who wants to spend any more money on something that may be bought back for at a loss and crushed all while we are spending more money and time charging just to get what we originally bought?
This experience has us thinking of just jumping ship and into an EV lease like a EV6 or something that can fast charge and is cheap. ID4 (before stop sale) had a stellar bang for the buck lease deal.
I’m assuming no one has gotten any momentum with JLR on the buy back.

I have not heard anything from JLR since the three options letter which my dealer Seattle Jaguar doesn’t recognize.