Email I received today from JLR:

JLRNA is currently going through the process of contacting every 2019 I-Pace owner to come to a final resolution to the ongoing problem with these vehicles. We do not have an exact time line on when you will be contacted, but a Consumer Affairs specialist will be reaching out to you directly. At that time, you can discuss the repurchase option with them.

I’m going to hold off on H514 until I hear back from JLR.

 

Email I received today from JLR:




I’m going to hold off on H514 until I hear back from JLR.

I heard those who have H514 completed are first in line for the repurchase.

 

Just picked my wife’s 2019 I-Pace from the dealer after getting the H514 recall performed.
I was able to charge the vehicle to 100% before the update so it’s super frustrating to have a limit put on the charge % but what’s done is done…My opinion is this, Jaguar will be going to all EV sales in 2025 so I’m sure they are looking to clean this mess up before then as the last thing they need is thousands of angry Jaguar EV owners.

 

Dealers can only properly apply thus "fix" BECM update by using a special hyperlink in their service bulletin. There should be no excuse for accidentally applying it since it requires this conscious manual effort.

 

Our HSE, built new to our options specification and delivered in 2019 has done 142,000km. It had two traction battery module repairs 2022/23 but we refused a third repair this year when another three modules went out. Jaguar removed a new battery from the production line in Austria and shipped it to NZ. The battery was built by the LG factory in Poland on 26 June 2024.

But after installation the Battery Charging Module would not allow DC fast charging. It was replaced but the new one was also a failure. Now Jaguar tells us that there are no more in stock anywhere and a new one has been ordered from the manufacturer and will take several months. In the meantime we are ac charging through the onboard inverter so we are happy to at least have the car back on the road with a new battery that should have no faulty cells.

 

Well, it officially sucks. That 20% deficit on the charge plus sub 40-degree temps make this car inconvenient to drive 80 miles each way to my family's house. I did it for Thanksgiving and of course I had to stop and charge. Before the limited charge I could make it roundtrip unless the weather was super cold. It showed 180 miles on the GOM but now it is down to 174. We all know that is a lie especially in the mountains. I will be lucky to get 150 miles. I sure hope we can get some information from Jaguar soon.

 

I am also an owner of an early 2019 custom built I-Pace. The only issues I have had have been the harness issue and some updates. I have 50k+ miles on the car, it still has a solid range of 250-260 miles in 50-60F temperatures, have never had a battery/traction fault (except for harness failure). I DC fast charged maybe 15-20 times as I did not need it, my wife has been charging it to 100% for the past 2 years.

Yes it's possible my battery may have issues, but with this amount of use as an engineer I am guessing it is less likely. If it was not for safety and Jaguar abandoning the car with buyback I would have kept it because except for RS Etron GT I still like my I-Pace better than most other EVs (and I have driven or owned a lot of other ones, including the GV60 which comes closest in some ways).

I am maybe lucky, but it doesn't change that overall it is such a shame both for owners who have lost value, and for a car that was so good out of the gate (and beat everyone too) to go out like this.

 

Same with my 19. Other than parking pawl harness and 12v batteries. Those are the two issues that caused us the most trouble. The infotainment system was very buggy. We seem to have all that sorted out and now it gets recalled.
We charge our Ipace in the garage minimum once a week to 100 percent and have not had any HV battery issues. We have fast charged about a dozen times without issue. Again, had I been a little less proactive and waited to get the software installed, I would not have had it installed. I would have taken my chances and continued to use the vehicle as normal.
I’m really hoping Jaguar does the right thing and makes current owners a great deal to keep them in a Jaguar or at least not abandon the brand. Some good publicity would benefit them about now.

 

Assuming many of you have seen this but seems the fix is going to be buying the 2019s impacted back. https://insideevs.com/news/742670/jaguar-buying-back-ipace-fire/

 

Known since post 265 in this thread.

 

Unsure if this was covered yet but if you google "texas lemon law calculator" you can download an xls pdf to help evaluate your buyback value. I know states have different laws but it seems some states are pretty close. The purchase price will include taxes, registration, dealer fees and so on. When I purchased, I also bought an extra key, new wheels, new tires, and other stuff I hope to add to my purchase price. The key was the only thing I got from Jaguar and actually the most expense buy. I think others have been able to get credit for their upgrades so I would try to do the same. Lastly, I called the warranty number today to open a buyback case but was informed a team had been hired to process the buybacks. I was asked to wait for an email and phone call but they would reach out to their team about starting the process.

 

Mine is 1F77*** so what has happened after 1F76736 to apparently make the cars safer, my car that is? Which is still being charge to 100%? With no apparent problems. Thanks..

 

Your vehicle and other 2019s above K1F76736 were not built for US market.

 

I've scheduled the software update for next Friday. Then I'll start the recall process here in California.

 

Has anyone actually received a call/email/letter from JLR yet to start the MY2019 buyback process? I don't think I have seen any posts but thought would check.

 

No

 

The 80% charging limitation is NOT a viable option for everyone as some travel legs require 90-95% charge, nor is being pushed into economic or transportation hardship with a buyback. Not all owners have a comparable replacement vehicle in their budgets, if one exists.

Replacing the battery should be an option for all 2019 owners.

 

. I agree. My 2019 HSE HAD A STICKER PRICE of $93k. With rebates I paid~$80k. I’d be lucky to get $30k. I’m now 75, and frankly can’t afford another $80k car.

 

I just did a check on my 2019 car's recall status, on both the NHTSA and Topix. Both said no open recalls exist! It seems I have had a constant recall status sealed in for a while. Strange that we are talking about buybacks that have disappeared?

 

I just did a check on my 2019 car's recall status, on both the NHTSA and Topix. Both said no open recalls exist! It seems I have had a constant recall status sealed in for a while. Strange that we are talking about buybacks that have disappeared?

Same for me--H514 no longer appears when I enter my VIN on the NHTSA site. I assume that's because the shop installed the software update last week and the record was updated.

 

I called Customer Service to try to start working on negotiating a trade for a new i-Pace (to replace my 2019 FE that's in perfect condition with just 21,000 miles), thinking they'd be excited about getting rid of a car no one but us 2019 owners will want to buy, and thinking that I'd start before all the 2024's with HUD are taken by us 2019 owners. I was told the repurchase team cannot talk to me until I have the H514 software limitation done, even though I've limited charging to 80% anyway. So I have to waste a day on H514 so that Jaguar can report to NHTSA my recall is done. I'm annoyed, to say the least.

 

So I guess I better get the H514 update done (which I was not planning to do since I have no idea how long this repurchase process will take) like @Vandy2020 suggested. Ugh!

 

FYI, I spoke to Customer Service yesterday simply asking about timelines. The person was knowledgeable about the situation and said step one was to get the H514 update (I have it). They told me that I should receive an email/letter/call in the next 2-3 days about how to start the buyback process.

 

I've had the H514 Neuter done 7 days ago and have not heard anything from JLR.

 

I haven't had the range downgrade done. Once I hear buybacks are occurring, I guess I'll go in to get it done. I'm very curious to find out what they will offer. I spoke to someone at the NHTSA and they couldn't give any guidance as they do not get involved in recall resolution.

 

The marketing campaign for the new branding and release of the new car is certainly a good sign. They must not be planning to file BK if they are spending so much on the rebranding blitz.

 

The LR part of JLR is probably too profitable for that to happen anyway.

 

Frack. Guess I'll have to wait until the people who've had the H514 done start getting contacted from JLR. Then I'll schedule my cat to get declawed.

 

Took my kitty to the vet for the H514 recall software update and learned they won’t (or can’t) do it when the car is currently displaying a traction battery fault resulting from the H441 update. (I was hoping to go from 72% to 80% range for the time being.)

Guess I’ll have to go through the same rigmarole others have in which they replace the bad cell first, which of course could take weeks as many others have experienced. Made an appt for when they have a loaner available. Not shocked but I am a bit surprised they’re still replacing cells on a MY2019 given the buyback news.

 

That is indeed surprising. I would not expect the charging limit to go from 72 to 80 (while having a bad module) but to actually service the battery makes no sense. The minute they replace the bad module, they will apply H514 and limit you to 80.

 

the cells all need to be balanced to a limit 80%, so if one is bad it needed to be replaced. I was told yesterday they would need to drop the battery, check every individual cell voltage, and replace the bad one(s) if they get a fault indication. He didn't know if they could accommodate this big of a service so he went to go ask the shop foreman if they can take the vehicle. He returned and offered to take the vehicle since I was still under warranty. I declined to drop the car off at a closer location and right before my vacation so I'm protected against not having a car. Honestly I can't blame the rep/tech. They probably know less than us since they rely on updates from Jag and we are actively calling in the warranty line.

 

It is not in English. But the little bit of information I read was that the 2020 I-pace started smoking and burning while not in use or charging. A lot of unknowns, but concerning if the recall will and needs to be extended past the 2019 MY.Plutselig sto bilen i flammer – rett ved hytteveggen


Edit: I was able to translate the page, so his car was recalled. I am starting to think this may be a more widespread defect in manufacturing than we thought.

 

Plutselig sto bilen i flammer – rett ved hytteveggen


Edit: I was able to translate the page, so his car was recalled. I am starting to think this may be a more widespread defect in manufacturing than we thought.

Since you were able to translate, what did you mean by "his car was recalled".

All I-Pace cars were listed for the H441 recall software. Was this vehicle anything other than that?

My understanding of LG's issues were that they were detected and possibly corrected in 2019. A 2020 model could have been manufactured anytime after June 2019 (my 2019 FE had a built date of June 2018), and the battery may well have been manufactured 3-6months before that.

If we see 2022/3/4 models with these issues I would be worried that the problems have not been fixed.

 

How does everyone else feel about replacing an I-Pace with a newer I-Pace? At first I was set on replacing it with a like vehicle. But now I am questioning if I should. Between the bad publicity this car is getting and the value getting closer to zero all the time, plus no information from Jaguar. I am thinking of taking the money and run. Maybe get great cheap EV lease on something mainstream like a Mach-E or a VW ID.4 (when they lift the stop sale). Has anyone else have the same feeling as this drags on?

 

How does everyone else feel about replacing an I-Pace with a newer I-Pace?

I have no hesitation about trading in my 2019 for a 2023-24 I-Pace if JLR makes it financially attractive. I wanted to be a long-term owner and would have confidence with a new 5-year warranty, with a few local dealers to choose from for service.

I can see how YMMV (literally!) for many others in different situations, like if you want longer range/faster DC charging or have only one JLR dealer in your area that’s dropping the “J” etc.

 

It makes sense. There is a dangerous cell. Replace it. Then treat the car normally. In light of the buyback, well, the buyback isn't happening quite yet. SNAFU.

 

Even 2023 and, AFAIK, 2024 cars are getting bad cells under the earlier recall software. I don't know if they ever fixed the production issue.

 

I read somewhere that up to February 2024 production, there’s risk of bad cells.

 

It is not in English. But the little bit of information I read was that the 2020 I-pace started smoking and burning while not in use or charging. A lot of unknowns, but concerning if the recall will and needs to be extended past the 2019 MY.Plutselig sto bilen i flammer – rett ved hytteveggen


Edit: I was able to translate the page, so his car was recalled. I am starting to think this may be a more widespread defect in manufacturing than we thought.

Why do you think that? If

The letter I received informed me of the recall and direct me to wait for further action. I haven’t seen any letter directing me to take my car in for the update. So I continue to wait.

Which recall was mentioned in the letter?

 

My previous post was apparently incorrect. I did discover a second letter that followed the first and was stated in November advising that the software update was available and to make an appointment at the dealer.

 

I also received the November 2024 letter saying to call my dealership for an INTERIM fix. My dealership, in Monterey, CA, does not have this fix and has not heard from JLR regarding same. I called the San Jose dealership twice and have not yet heard back from them. Jacqueline