I have the same thoughts about the replacement. The Mach-E has a stupid shelf in the back that cannot hold a lot of weight (if you put something heavy on it, it rips off the stays. The Porsche is freaking expensive after adding a few options. The Korean EVs don't appeal to me at all (looks wise). I might just do a Polestar 2 (cheap lease) for a few years and see what shakes out (the 3 and 4 still have teething pains). The Audi SQ6 Sportback looks promising, but it will not be out until the spring.

At least I have an ICE car in the garage if Jag really pushes for the I-Pace to be returned.

 

FWIW, someone chimed in on a FB post stating that they got KBB value (26k) + 10k as apart of the H484 recall.

I hope for one that it is more like KBB + 15k considering as of this point they're forcing the buyback on everyone with 2019 i-paces.

Thoughts? or can anyone else chime in on their experience with a buyback on H484 to see if it lines up with this?

 

I thought it was blue book + $10,000 only if you traded in for another JLR vehicle.

 

People are talking about as if 2019s being bought back is a sure thing. Only or a handful of the 2019s. The rest of us are in the same boat of getting a software update and waiting.

 

I'm 99.9% sure it is a sure thing, unless the NHSTA F'd something up majorly on their documents.

The verbiage on their site when I lookup my recalls on my car:

Verbiage from the actual pdf doc: https://static.nhtsa.gov/odi/rcl/2024/RCLRPT-24V633-5344.PDF

 

Devil is in the details. "JLR will reacquire vehicles..."
1. on what terms
2. which vehicles

 

Well the scope is going to be anyone affected by the H514 recall. I don't know if they need to spell it out in the remedy.

The terms are likely TBD at this point, but should line up similarly to the H484 i'd imagine. I don't think any terms there have been spelled out either.

I'd just hope that the total compensation is better because this is a "forced" buyback. H484 atleast had a repair option to take.

 

Has anyone successfully gotten information about the H514 re-purchase from their dealer or JLR corporate? Has this been initiated for anyone?

My dealer is clueless and unwilling to investigate, as per usual.

 

They filed the information about the "remedy" with NHTSA on November 18. It is premature for anyone to have received detailed instructions.

 

I called the JLR customer relations line and their team lead said there was no buyback program associated with H514. I'm assuming that the message has not made it down to customer-facing staff because the recall document is very clear about the buybacks. I'd like to get some official indication that the process is moving forward sometime soon because I would want to get a replacement by the end of the year to lock in tax benefits on a new purchase.

 

Thats about right. They should have known this would set off a large response by affected owners. The customer service reps should have been briefed about it in order to have a response.

 

I started a case with corporate. They rep who calls like every couple of days with no update said it should be resolved within 30 days. They did not promise anything, just that I would have resolutions/decision in that time. The did gently request I have the update installed.

 

~2700 vehicles are af


When did you open the case? Was this under H514? Were you having problems with your battery before then?

 

Regarding other EVs, over the summer I picked up a BMW iX M60. I used to think they were ugly as sin, but the look has grown on me. In every way except driving experience it best the ipace, it's an almost perfect upgrade, plus it's wicked fast, about the same as the Macan Turbo. Lease deals were outrageous cheap, and it should do fine for 36 months.

 

Looking at the VIN range in the recall notice, the "class, airbag specification" goes from A to C so:
A = standard all wheel drive
B = SP1 'S'
C = SP1 'SE'

Are no HSE models covered? They have the same batteries, no? Sorry if this was covered somewhere else, just curious.

 

HSEs are included, typing from personal experience.

They didn't check the box for non-sequential. Only the last 8 characters identify the vehicle with the others identifying features.

This covers all US 2019s not included in H484.

 

Anyone else just bummed out about this? I think we have decided we want to get into another Ipace as long as Jaguar treats us right and we can find a comparable Ipace with a warranty. I have found a couple I would be happy getting into to. But overall I’m actually sad about this news as we really like the car and now it has had all the normal Ipace fixes done in the last 2 years.

 

It appears that the responses from Jaguar UK CAS(Consumer affairs specialist) seem to be highly variable. Would there be any value in opening a new forum to share our experiences with CAS? It might help all of us negotiate better with them.

I got a response on September 26th for buyback.

My car has spent more time at the dealership then in my garage. Finally they got tired and offered me 3 options. New battery pack, new I-Pace or refund. Battery replacement was their last option since they were very pessimistic about timelines. They tried to offer me a replacement I-Pace with Jaguar UK paying 50k towards it. I tried looking for a few cars but I did not like any. So I finally opted for refund. They keep dragging their feet.

No timelines about getting a check.

 

I am very bummed. Ours has been very reliable and such a great car to drive. The plan was to keep it for a total of 9 years after getting an extended warranty. That would be the longest ever to keep a car in our family.

 

Can't you still do that? Or is it not insurable any more once you refuse to participate in a buyback?

 

@sciencegeek I’m not sure about insurance. I am not interested in having vehicle that would have so many restrictions to avoid a dangerous situation.

 

So here is a response I received from a Customer service inquiry.
Thank you for contacting the Jaguar Customer Relationship Center regarding your concerns with the H514 recall for your 2019 Jaguar I-PACE. We sincerely apologize for the impact this recall has had on your experience.
Please be advised that all customers affected by the H514 recall will be contacted in the coming weeks by a specialized team who will discuss options for the vehicle. At this time, the Customer Relationship Center does not have additional information or updates regarding this process, as it is being managed separately.
We appreciate your patience as Jaguar North America continues to address this matter. In the meantime, we recommend staying in touch with your preferred retailer for any immediate support or questions regarding your vehicle.


I found an I-pace I would like to have, but without knowing what Jaguar is going to offer, I am not comfortable doing anything. All while the value of my car sinks further.

 

I have a question that I am sure only some familiar with programming of the I pace would know the answer to. I know what the official answer is so spare me the obvious answers. What would it take to remove the 80% limit on the Ipace? Again, I know that is not approved/recommended/possible etc. But for the sake of asking. I wish I had not let the recall be done on my car. However, I thought JLR would fix them not crush them and buy them back for pennies. Could the Car file be reloaded and

 

Theoretically, the purpose of the 80% limit is to reduce the risk of a fire. I have no idea of the actual risk value and I was about to say that the risk is too high to skip the recall, but realized that I have a 2019 that has the same battery but because I am in Canada, JLR has not acted, so the risk must not be that high if they are ok with everyone outside the US driving around with a 100% battery (America first, eh?). I had 2 suspect modules replaced, so I imagine my risk is at least somewhat lower.

 

Speculation: Given that a faulty cell module causes 72% charging limit and a process is followed after repair that resets the charging limit, one would expect the same process would remove the 80% limit. However, we don't know if JLR/LGES dastardly prevents the BECM software to be reloaded once the H514 version is installed. In that case, a lawsuit would be required most like to replace the BECM and reset the limit.

 

This is going to be an interesting roller coaster ride. I don't think anyone knows what Jaguar 'will do' vs 'have to do' from a legal perspective. I also would not even know who to go to, to get legal advice on this issue. I assume someone very familiar with consumer protection laws or who was involved in the Bolt recall. My car has done less than 20K miles and is immaculate. It's value on the open market is not equal to its value to me, which is why I have no intention of selling it. My preference would be to swop to a more recent mode (of the same spec) that does not have the issue of the old car. I suspect, as other has stated, that there are simply not enough I-Pace cars to do that, even for those who want to. We shall see, as they say. Hopefully this forum will be a good place for people to post their interactions as Jaguar begin the process.

 

I saw this on a Facebook group.

FYI for those of you with 2019 cars who may be affected by the high voltage thermal overload issue, I called Jaguar customer service today and they don’t have a timetable for the buybacks yet (or at least not a public timetable).

The rep did say that they are checking to see which cars completed the NHTSA H514 recall that limits the max SOC to 80% and will apparently start buyback cases for those cars first.

As for how much they will pay, I don’t know. There are state laws regarding these settlements but I’m not an attorney so will have to brush up on what’s explicitly stated in the law versus open to negotiation.

 

. . . I'm thinking about my "cold, dead hands" . . . . Mine is an FE with 20.5K miles, and it's absolutely like new. And I absolutely love it . . . and haven't seen anything else I'd want. I'm more than disappointed that "Jaguar will reach out to [me] and seek to work with [me] to arrange the re-purchase of [my] vehicle," since I'd like a safe, new battery and bits (even waiting for them), and not anything less than at least $60K that my FE is worth to me. If they won't offer a battery, and especially if insuring the car against fire becomes a problem, I'll be watching this forum closely about joining a lawsuit. (I love my I-pace even more than I hate lawsuits.)

 

I started the repurchase process on November 4 by calling Jaguar customer service. The rep has emailed me a few times, but does not really have updates. I love the car but not the 180 mile range it now has after the recall. If the repurchase offer is reasonable, I'll get a plug in hybrid. There are still far too few superchargers for longer trips with an EV.

 

What number does one call to open a case? Thanks!

 

I was not planning on getting the H514 update. Are most people here getting it? I'm not concerned about safety issues (I can limit the charging to 80% on my own), but am concerned that not getting the update will somehow impact my rights with JLR.

 

I wish I had known what I know now. I would have skipped the update. I really thought this would be a temporary fix. I need the extra range to travel to see family. I have an ICE and there is a fast charger in between them. But it’s a hassle.

 

I'm not getting the H514 update either. I need the extra 20% for one of my weekly trips due to public DC fast charger availability. If JLR forces me to get the update before buyback then I'll have to drive it on low power mode.

 

Cause of LG's battery fires rumored to be found (updated)

Koren news sources are citing anonymous sources claiming that Hyundai has found the cause of the battery fires causing both the Bolt and Hyundai recalls.

electrek.co

Interesting read.

 

You realise this was published in 2021 - 3yrs ago. That's before JLR even acknowledged a problem. If they firmly knew the problem a definite range of i-Paces would be under recalls, not the complete production run.