[Ayepace]

Curious: Why so anxious? The text you will receive is in the PDF posted above.

Mailings like this get contracted out to firms that specialize in mass mailings. This one came from Madison Heights, MI. There are at least 3 such companies there.

Assuming it was mailed on October 18, it took USPS 5 days to get it to me. I can drive there in under 5 hours. The letter probably took a less than direct route.

 

[mycat9831]

Curious: Why so anxious? The text you will receive is in the PDF posted above.

Mailings like this get contracted out to firms that specialize in mass mailings. This one came from Madison Heights, MI. There are at least 3 such companies there.

Assuming it was mailed on October 18, it took USPS 5 days to get it to me. I can drive there in under 5 hours. The letter probably took a less than direct route.

Now that you ask, probably shouldn't be, but I'm tired of parking on the street and charging way below capacity. I'm hoping the H541 will result in a buyout or swap. Maybe I'm hoping wrong ..

 

[Ayepace]

H514 is not a buyout nor a swap. It will reduce charging to a maximum 80%.

 

[dplaser]

H514 is not a buyout nor a swap. It will reduce charging to a maximum 80%.

Yes people are losing site of this fact. The H514 is not a buyout nor a swap for all cars manufactured in 2019. Can you imagine if Jaguar would agree to $60K per all of the 12,232 customers who purchased I Pace's in 2019. That amount would be roughly $733,920,000. This of course isn't plausible for Jaguar.

 

[dernotte]

Don’t forget that included in the 60k there is a fraction of it that will be paid by LGES to cover the battery warranty, so I don’t think the final number is that huge.

 

[Trielectric]

I have not received a letter from Jaguar concerning the recall, and I doubt if I will.

 

[Cascadian]

I noticed my local dealer is now selling a 2019 S that has already had the H514 recall software installed. I guess the stop sale order doesn't apply now that they can install the H514 software.

Used 2019 Jaguar I-PACE For Sale at Jaguar Bellevue | VIN: SADHB2S14K1F60204

Used 2019 Jaguar I-PACE from Jaguar Bellevue in BELLEVUE, WA, 98005-2012. Call (425) 373-9222 for more information.

www.jaguarbellevue.com

 

[KevinDell]

No fix yet…let’s consider why?

A much, much larger number of vehicles are now impacted and it is logical that this will ultimately stretch out to 2020, 2021 and maybe further model years, and probably worldwide. This is in excess of 50000 cars. Jaguar and LGES clearly want to carefully manage customer expectations (something GM got wrong). So, what can they do:

• It is likely that neither Jaguar nor LGES will contemplate a cash haemorrhage that outright buy-back would involve (see #103, #104 and #105 above) and there are simply not enough cars in stock to offer replacement cars. This option is likely to remain limited to cars recalled under H484.
• LGES have a technical fix BUT it is far too time consuming to open up individual modules to access/replace pouch cells. Also, continuing the current practice of replacing modules that contain defective cells is no longer effective; it takes the dealer three times as long to do this than replacing the battery pack. Moreover this solution is no longer viable as it does not guarantee absence of further defective cells in modules that have not been changed…hence recall H514!
• Software fix? I’m no engineer, but how does a software patch repair a hardware manufacturing defect that will permanently pose a risk unless physically replaced (given that physical repair at individual cell or module level is not feasible)?
• The only viable remedy seems to be to change all of the battery packs, which is only likely to be announced once supply is assured from LGES, starting with 2019MY in the US market, and to roll out progressively.

 

[Trielectric]

I noticed my local dealer is now selling a 2019 S that has already had the H514 recall software installed. I guess the stop sale order doesn't apply now that they can install the H514 software.

I had the temporary H514 fix installed a couple weeks ago. They gave my H441 software a high temperature signal that tripped me back to a maximum 72% charge. Since I challenged that, they are telling me they will reset the trip to 80%. I would think a dealer could probably sell a car with that temp fix in it. Quote from NHTSB reports: "As an interim measure, recalled vehicles will receive a software update that will alter the maximum state of charge of the EV battery to 80%. A permanent remedy is under development and will be notified in due course when available." Audi has stated the permanent fix is going to be in 2025.

 

[Ayepace]

BTW, there's an information change postcard included. You're supposed to mail this in if you no longer own the vehicle or changed address or know the name and address of the new owner. This does not actually go back to JLR. It goes to a marketing firm, Helm Inc., located in Plymouth, MI.

 

[Vxtdude]

No fix yet…let’s consider why?

A much, much larger number of vehicles are now impacted and it is logical that this will ultimately stretch out to 2020, 2021 and maybe further model years, and probably worldwide. This is in excess of 50000 cars. Jaguar and LGES clearly want to carefully manage customer expectations (something GM got wrong). So, what can they do:

• It is likely that neither Jaguar nor LGES will contemplate a cash haemorrhage that outright buy-back would involve (see #103, #104 and #105 above) and there are simply not enough cars in stock to offer replacement cars. This option is likely to remain limited to cars recalled under H484.
• LGES have a technical fix BUT it is far too time consuming to open up individual modules to access/replace pouch cells. Also, continuing the current practice of replacing modules that contain defective cells is no longer effective; it takes the dealer three times as long to do this than replacing the battery pack. Moreover this solution is no longer viable as it does not guarantee absence of further defective cells in modules that have not been changed…hence recall H514!
• Software fix? I’m no engineer, but how does a software patch repair a hardware manufacturing defect that will permanently pose a risk unless physically replaced (given that physical repair at individual cell or module level is not feasible)?
• The only viable remedy seems to be to change all of the battery packs, which is only likely to be announced once supply is assured from LGES, starting with 2019MY in the US market, and to roll out progressively.

Has anyone with a 2019 in this thread gone the Lemon Law route in California via initial BBB mediation then arbitration ? Presumably that could lead to a buy back.

 

[rcomeau]

No fix yet…let’s consider why?

A much, much larger number of vehicles are now impacted and it is logical that this will ultimately stretch out to 2020, 2021 and maybe further model years, and probably worldwide. This is in excess of 50000 cars. Jaguar and LGES clearly want to carefully manage customer expectations (something GM got wrong). So, what can they do:

• It is likely that neither Jaguar nor LGES will contemplate a cash haemorrhage that outright buy-back would involve (see #103, #104 and #105 above) and there are simply not enough cars in stock to offer replacement cars. This option is likely to remain limited to cars recalled under H484.
• LGES have a technical fix BUT it is far too time consuming to open up individual modules to access/replace pouch cells. Also, continuing the current practice of replacing modules that contain defective cells is no longer effective; it takes the dealer three times as long to do this than replacing the battery pack. Moreover this solution is no longer viable as it does not guarantee absence of further defective cells in modules that have not been changed…hence recall H514!
• Software fix? I’m no engineer, but how does a software patch repair a hardware manufacturing defect that will permanently pose a risk unless physically replaced (given that physical repair at individual cell or module level is not feasible)?
• The only viable remedy seems to be to change all of the battery packs, which is only likely to be announced once supply is assured from LGES, starting with 2019MY in the US market, and to roll out progressively.

This seems to have gotten pretty convoluted. My understanding is that most cars are eligible to get cells replaced when the software detects an issue and that still seems to be the case for most cars. A smaller subset of the have been flagged as too risky (due to issues in the manufacturing process that lead to a loss of confidence that the issues can be adequately detected) so these are being limited to 80% charge, NOT eligible for individual cell replacement regardless if the software detects one and are eligible for a pack replacement, buyback or trade in. This subset seems to have grown as they continue their investigation, but still does not cover all 2019s let alone many of the newer models. The terms offered for these cars seem to vary wildly from replacing the pack (as some have gotten), essentially a free car replacement down to a pitiful offer for trade in that barely covers the taxes of a new vehicle. Does this summarize it?

 

[Vxtdude]

This seems to have gotten pretty convoluted. My understanding is that most cars are eligible to get cells replaced when the software detects an issue and that still seems to be the case for most cars. A smaller subset of the have been flagged as too risky (due to issues in the manufacturing process that lead to a loss of confidence that the issues can be adequately detected) so these are being limited to 80% charge, NOT eligible for individual cell replacement regardless if the software detects one and are eligible for a pack replacement, buyback or trade in. This subset seems to have grown as they continue their investigation, but still does not cover all 2019s let alone many of the newer models. The terms offered for these cars seem to vary wildly from replacing the pack (as some have gotten), essentially a free car replacement down to a pitiful offer for trade in that barely covers the taxes of a new vehicle. Does this summarize it?

All 2019s have been flagged for the 514 recall, including those that have successfully tripped to 73% from the earlier software update (meaning they don't have full trust in the earlier fix, even if it has tripped once or more already). So no 2019s will be charging at more than 80% until there is a permanent solution. If the software successfully trips to 73% that means for sure there is a faulty cell, in which case I would still expect them to replace the faulty cells identified, even through with a replacement, for now you will not be able to charge above 80%. I have mine going in next week.

 

[bitzerj]

I'm heading into Winter on the East Coast and now my range will be cut to peanuts. The 20% might not seem like a lot, but in the winter I'm lucky to get 125miles per charge. I'm also told to park my car outside, increasing wear and tear on the car (it's usually Garage parked when not in use). It sucks that JLR can only say, gee, we will let you know if/when a solution is found. I'm still pro EV, but this nonsense is leaving a bad taste in my mouth.

 

[rcomeau]

All 2019s have been flagged for the 514 recall, including those that have successfully tripped to 73% from the earlier software update (meaning they don't have full trust in the earlier fix, even if it has tripped once or more already). So no 2019s will be charging at more than 80% until there is a permanent solution. If the software successfully trips to 73% that means for sure there is a faulty cell, in which case I would still expect them to replace the faulty cells identified, even through with a replacement, for now you will not be able to charge above 80%. I have mine going in next week.

I have a 2019 and have no recalls according to Topix. I've had 2 modules replaced (after H441 recall software installed) and can charge to 100%.

 

[Ayepace]

All 2019s have been flagged for the 514 recall, including those that have successfully tripped to 73% from the earlier software update (meaning they don't have full trust in the earlier fix, even if it has tripped once or more already). So no 2019s will be charging at more than 80% until there is a permanent solution. If the software successfully trips to 73% that means for sure there is a faulty cell, in which case I would still expect them to replace the faulty cells identified, even through with a replacement, for now you will not be able to charge above 80%. I have mine going in next week.

The exceptions to all of that are the 2019 US cars involved in recall H484 where the owners opted and got full replacement batteries. Nit picking: it's 72% not 73%.

I will not be having H514 applied to my car. If the car goes in for some other matter, I will explicitly tell them that I opt out. Yes, one can opt out of a recall. Dealers are only required to apply recalls if they are selling the car, not if they are repairing it. Besides, I have a scan tool that can perform testing (there's another thread) that gives me confidence that I don't need to limit charging to 80%. I'll wait to see what the final solution is rather than get limited to 80% and then have another go at some unknown future date for a battery replacement or software update or whatever.

@rcomeau H514 does not apply to Canada cars. US & territories only. It won't show up for you. It's baffling. Same parts but no recall.

 

[rcomeau]

The exceptions to all of that are the 2019 US cars involved in recall H484 where the owners opted and got full replacement batteries. Nit picking: it's 72% not 73%.

I will not be having H514 applied to my car. If the car goes in for some other matter, I will explicitly tell them that I opt out. Yes, one can opt out of a recall. Dealers are only required to apply recalls if they are selling the car, not if they are repairing it. Besides, I have a scan tool that can perform testing (there's another thread) that gives me confidence that I don't need to limit charging to 80%. I'll wait to see what the final solution is rather than get limited to 80% and then have another go at some unknown future date for a battery replacement or software update or whatever.

@rcomeau H514 does not apply to Canada cars. US & territories only. It won't show up for you. It's baffling. Same parts but no recall.

OK, so ALL 2019 US cars are recalled. I would then assume Canada will eventually get the same treatment (or they hope the few of us eventually get through the car's natural life). I'm sure that will really help my trade-in value.

 

[Gelbkreutz]

The IX has excellent reviews and surprisingly good range, but the range king is the EQS. Now that I am retiring soon, I was hoping to do some trips. 400 miles on highway between charging is pretty good, and necessary for a trip to Deadhorse, AK

I drove to Deadhorse on a BMW GS twenty five years ago. At the time, the roads did not allow regular cars to make the journey. You may need more clearance even today.
Also, stones fly from trucks like you wouldn't believe it. I had two spots on my helmet where the paint had been knocked off

 

[Gelbkreutz]

FWIW, we replaced our I Pace with an EQS 580. The car is just amazing...like a magic carpet. [...] the EQS is next level everything.

I also test drove an EQS when I was thinking of moving to Europe for work. Amazing car and unbelievable range.
Very large car, though. Not sure it would work for me in Massachusetts

 

[mjpsammon]

I will not be having H514 applied to my car. If the car goes in for some other matter, I will explicitly tell them that I opt out. Yes, one can opt out of a recall. Dealers are only required to apply recalls if they are selling the car, not if they are repairing it. Besides, I have a scan tool that can perform testing (there's another thread) that gives me confidence that I don't need to limit charging to 80%. I'll wait to see what the final solution is rather than get limited to 80% and then have another go at some unknown future date for a battery replacement or software update or whatever.

Same here. I received my recall letter yesterday. If they limit the battery to 80% then some of my weekly trips will not be doable because of public charger availability. I will roll the dice and wait for the fix from LGES/JLR in 2025.